Integrated Access Gateway

&

PBX features

Application Software

Application Software

1. Integrated Access Gateway

IAD

Feature Review

Networking & Firewall

VPN & VLAN

SIP Gateway

Feature Review

2. IP PBX

User / Extension Settings

Inbound Call Routing and Destinations

Conference, Day/Night, Ring Groups, VM, IVR, Phonebook

Outbound Call Routing

Multitenant & Class of Service (Flexpath)

Call recording

Other Features : Announcements, Call Back, MOH, Paging / Intercom, Parking Lots, Queues, Listen & Spy, DISA, Camp-on

Web based GUI:

Log-in

Web application entry points:

Administrator

Call Centre Analyser

Atmos Voice Logger

Operator Panel

Status

User

IAG feature review:

Integrated Access Device

+ SIP Gateway

Application Software

Com.X

Integrated Access Device

feature summary

Description Feature

Supported Interfaces Ethernet, X.21, 3G/LTE, WiFi

Provisioning Wanderweb .CONNECT

Protocol support IPv4, PPP, PPPoE, HDLC, VLAN, VPN, Frame Relay

Network services DHCP client / server,

DDNS client, DNS proxy

Routing features Static Routes

NAT and NAT traversal

Port forwarding

Security features Firewall policy & Access Control Lists

Outbound/Inbound Filter

DMZ

Deep packet inspection on designated SIP ports

SIP ALG (Application Level Gateway) for SIP and FTP

QoS features Traffic Classes: 802.1P VLAN & DiffServ (DSCP)

ViBE integration from Voip-ex

Review:

VPN Use Cases

Simplified GUI driven setup

VPN creates secure connections to remote IP end-points over the WAN, to

Remote Users, i.e. IP phones (Yealink IP phones)

Remote offices, i.e. Com.X PBX’s or Gateways

http://www.farsouthnet.com/wp-content/uploads/2011/06/FSN-Com.X-VPN-Remote_Extensions.pdf

Review:

VLAN Benefits

Simplified GUI driven setup

Reduce setup costs, reduce installation time

Ease of maintenance

Increased security

Reduce networks traffic by limiting the scope of IP phone broadcasts

Better QoS for VoIP traffic on the LAN

http://www.farsouthnet.com/wp-content/uploads/2011/06/FSN-Com.X-VPN-Remote_Extensions.pdf

Com.X SIP Gateway

feature summary Description Feature

Integrated Access Device All IAG features included by default

Ensured connectivity Multiple-trunk (WebRTC / SIP / Telco / GSM) failover, B2BUA mode

Fax relay T.38

Security Features Fail2Ban, strong password generator

Advanced diagnostics SIPp and Wireshark support

Remote monitoring & reporting Email: Nagios

Alerts: Wanderweb.CONNECT

Value added app upgrades PBX & Value Added Applications

Other features:

• Call Recording

• COMPLIANT Call Recording

• MS Lync, Avaya ACD and Cisco CM interop (not certified)

• Premicell support

• Flexible CDR format

100k+ minutes on device, archive to external device

Atmos by CallCabinet (POPI, FICA, FAIS)

SIP over TCP support

Budget Router application

Quintum compatible (ftp output)

Review:

Budget Trunk Router

Manage your clients monthly call budget:

How does this work?:

Set the number of available “call minutes”, per time schedule, for each trunk or trunk group

A trunk becomes “unavailable” when available minutes expire

Available minutes automatically refreshed on a time schedule restart / wrap around!

Available technical note: http://www.farsouthnet.com/wp-content/uploads/2013/08/Com.X-

Budget-Trunks-White-Paper.pdf

Com.X IP PBX

feature summary

Description Feature

Remote Management Configuration, Monitoring, Backup and Restore

User support Analogue POTS

IP-phone: SNOM, Yealink, Polycom, Escene, Alcatel Temporis, others

Route configuration Outbound: Set multiple trunk route on prefix & failover priorities

Inbound: DID, Day/Night, Ring Groups, Voice mail, IVR,...

Basic features Near unlimited voice mail & voice mail-to-email, Conference slots, Music on Hold (streaming or upload), Operator Panel (15 “slots”)

TMS CDR’s port to: MAN3000, TNG, Unison / Aspivia, Vox Call Manager...

User portal Follow me (twinning), Divert, Call Waiting, VM & Call Recordings

Advanced Features Call Recording, Call Back, Ring Back indication, DISA, Host Desk, Class of Service, Partitioning / multi-tenanting, Immediate Dialing, Call blocking, Parking lots, Pin sets, Queues, Ring groups, Voice mail blasting, Call barging, Phone book import, Intercom & Announcements, Remote users (VPN), Bulk phone provisioning via “spreadsheet” , Voice Prompt selection

Interfaces TAPI, HTTP “CDR & Recordings”, HTTP “Dialer”, AMI

Feature Review:

User Extension Settings

User Extensions may be configured with the following parameters:

Extension number

Friendly name

Voice mail setting

Pin

Email address

Campon Callback selection

Ring time

Pickup group

Account code

Feature Review:

User Extension Settings

Follow me / Divert: configured for each user

Setting options include:

Enable / Disable

Initial ring time

Ring strategy

Ring time

Follow me list

Announcement

Music on Hold selection

Feature Review:

Inbound call routing

Inbound routes allows incoming calls to be routed to a particular destination based on the incoming call's DID and CID number pair

Inbound destinations include:

Conferences

Day/Night

Extensions

Ring Groups

Voice mail

IVR

Phonebook

Feature Review:

Inbound destinations

Conferences:

• Multiple users join a conference with two-way audio on all devices

• Conference features include “join” and “leave” announcements, passwords, conference administration, in-conference menus

Feature Review:

Inbound destinations

Day / Night:

• Multiple day / night modes supported

• Each has a feature index and can route calls according to its own set of rules

• Supporting multiple receptionists, tea or lunch breaks, after hours, etc

Feature Review:

Inbound destinations

Ring Groups:

Groups of extensions are notified of incoming calls using a number of powerful ring strategies

A rich set of ring group parameters allow flexible configuration of timeout, alerts, music on hold, pick-up confirmation and other features.

Feature Review:

Inbound destinations

Phone book support:

Allows names and speed dialling codes to be matched with extension and outbound numbers

Allows a user to dial numbers by phoning the phonebook feature code and entering the first three letters of a desired phonebook entry's name

Enables lookups of users in the phonebook directory using the directory feature code (#)

Feature Review:

Outbound call routing

Set multiple trunk routes on prefix & failover priorities:

A variety of trunk types can be combined and prioritized to form outbound routes

Calls routes can be selected based on dial-patterns

PBX supports routing to trunk groups, as well as individual FXO trunks and ISDN (BRI & PRI) channels

Feature Review:

FlexPath application

Flexpath provides customisable call handling through hand crafted routing path, allowing flexible routing, trunk to trunk routing, gateway and class of service capabilities

User cases include:

Class of Service

Partitioning / Multi-tenanting

Trunk to Trunk gateway

Legacy PBX:

“Remote extension” gateway

Feature set extension

Immediate dialling

Feature Review:

Call Recording

Calls can be configured to be recorded on an individual extension, on all extensions and in the incoming, outgoing or both directions, for internal and external calls

On-Demand” call recording via *1 feature code selection

Individual users can view and play call recordings from their user's Call Monitor option

System administrator can view and play all call recordings for all users by logging into the Administration portal

Advanced Features:

Announcements

Announcements added as destinations allow messages to be played on inbound calls before transferring the calls to appropriate destinations

Announcements can play recordings created or uploaded

Advanced Features:

Callback

Allows users to dial into the system and hang up while ringing, after which the system will call the user back

Configuration options:

Callback number: Caller ID or to a “specific number”

Delay before Callback

Advanced Features:

Feature Codes

An extensive Feature Code list is available to users and administrators to facilitate administration of the system and user call preferences using a phone

For each function, the administrator may change the feature code associated with the function, enable or disable the function, or revert to the default feature code associated with the function

Advanced Features:

IVR

IVR allows the creation and chaining together of interactive voice announcements and corresponding menu selections to facilitate user call transfer in the Com.X system

Unlimited IVR chains are supported

Advanced Features:

Music on Hold

Allows the upload of audio files (e.g. music, announcements, advertisements, etc.) in either WAV or MP3 format for playback to users when their call is on hold

Music may be categorized and music from a specific category played for specific contexts, e.g. when a user is waiting in a support queue

Music may be streamed from a media server

Advanced Features:

Paging & Intercom

Paging allows groups of extensions to be created that will receive calls (phones must support paging)

Intercom allows for a call to be placed to phones supporting the feature and for such phones to automatically answer the call and play the audio on speaker

Advanced Features:

Parking Lots

Callers can be placed in a parking lot with a time out associated, after which the caller is transferred to the specified destination

E.g. the receptionist can place a caller on hold while waiting for their desired extension to become available

The caller in the parking lot would then, after the parked timeout, automatically ring reception again, by which time the desired extension might have freed up

Advanced Features:

Queues

Callers are placed on hold and transferred according to a number

of strategies and based on priority

Callers waiting in the queue are provided with their position in the

queue, projected waiting time and the option to use self-service

menus to exit the queue and transfer to other destinations

Agents servicing queues are allowed to log in / out of a queue and

are provided with information re: callers waiting in the queue, and

queues can be configured in flexible manners to transfer calls to

agents

Advanced Features:

Voice Mail Blasting

Allows messages to be added to a number of voicemail

boxes at once

Advanced Features:

Listen in / Spy

Allows the listener to listen in on calls in progress. Input

from the listener will not be audible to the callers on the

call being listened in to

Allows messages to be added to a number of voicemail

boxes at once

Advanced Features :

DISA

Provide remote users with access to their office PBX

Extend office PBX features to remote workers

Extend their “presence” to local users and external clients

Utilise “on net” calling to remote workers to reduce telephony bills

Security extended via:

Dial in access only from a predefined, fixed CID

Outbound call access via application of unique PIN#

Available technical note:

http://www.farsouthnet.com/wp-content/uploads/2014/01/Remote_Extensions-WhitePaper.pdf

Advanced Features:

Managing Voice Prompts

Multiple Voice Prompts now available for Com.X:

(Default) USA/Canadian female (Alison)

Male South African (Kevin)

Female South African (TL)

All voice prompts available via Com.X Package Manager from software repository

Supports simple activation of selected voice prompts running on clients IP PBX.

Available technical note: http://www.farsouthnet.com/wp-content/uploads/2013/12/FSN-Comx-

SouthAfrican_voice_prompts.pdf

Advanced Features:

Camp-On “call back”

Camp-on Call Back is GUI configurable for each extension via the Users Advanced Settings tab and operates for internal calls only

How does this work (simplified):

In the case of an internal call and the called party is busy, the caller has the opportunity to select a camp on call back (via IVR prompt)

When both party become available the PBX initiates a call between the two users

Refer to: Com.X Administrators Guide for configuration details

Feature Review:

External UPS

Support a standard USB-connected UPS products

Services include:

Monitor and log entry mains power goes down or is restored

Cleanly shut down the system when battery level is low.

Power off the UPS at the end of shut down

The UPS will automatically switch on again (after some short delay) when power is restored.