integrated bms
DESCRIPTION
Integrated Business Management System OverviewTRANSCRIPT
1
Integrated Business Management SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Integrated Business Management Systems
BMS Revolution or Evolution
2
Implementation of a continuous and process-oriented integrated management system as a management and control tool throughout the organization, complete with an effective structure and workflow organization
Definition of BMS roles, clear allocation of responsibilities
Guarantee of continuous process improvement to optimize performance and costs
Target for 2010: Globalized BMSTarget for 2010: Globalized BMSCurrent StateCurrent State
Several different management systems running in parallel
Different standards (specifications) and documentation systems
No global processes for continuous process environment
No standardized ruling for interfaces
Sustainability
Quality Environment
RegulatoryReq.
Health & Safety
LegalReq.
In 2008, Executive Management decided to set up a Global region-wide, continuous and process-oriented integrated Business Management System (BMS)
Global integrated BMS Focus
The 6 elements of the BMS
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
3
Global integrated BMS requirements
Bringing together in a coherent manner all the requirements for managing individual business units;
Describing the planned and systematic actions necessary to provide adequate confidence that all these requirements are satisfied;
Ensuring that safety, health, environmental, quality and sustainability related requirements are not considered separately from business management requirements.
PURPOSE:
An integrated management system will be established, implemented, assessed and continually improved. It will be aligned with the goals of the organization and will contribute to the overall achievement. The main aim of the business management system is:
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
4
Global integrated BMS requirements
Process requirements, such as applicable quality, environmental, health & safety, sustainability, regulatory, legal & other related, and continual improvement requirements, are specified and addressed;
Products and Services meet and/or exceed our customers expectations;
Risks are assessed, Hazards are identified & Incidents are properly investigated to manage our processes to control activities affecting employees;
Aspects and Impacts are evaluated for significance to the environment;
Interactions with interfacing processes are identified;
Process measurement criteria are established for addressing continual improvements.
Robust sustainability initiatives are deployed to drive improvements with recycling, landfill avoidance and conservation of resources.
The development of global management systems helps ensure that the following objectives are achieved:
The BMS is a set of interrelated or interacting elements that establishes global and local policies, procedures, processes and instructions which enables goals,
objectives and targets to be achieved in a safe, efficient and effective manner
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
5
Integrated BMS
Integrated BMS provides the framework to achieve Operational Excellence.
It is a global management system that integrates Environmental, Health, Safety, and Quality requirements that supports the commitment to continual improvement, sustainability and customer satisfaction.
Business Management Systems (BMS)
Business Management Systems (BMS)
ISO 9001:2008 (QMS)
ISO 14001:2004 (EMS)
Goods & Services
Materials Productsand Services
Water
Gaseous Emissions
Liquid & Solid Waste
Reusable Waste
Water / Air
Energy
Land
OHSAS 18001:2007 (H&S)
Risk Assessment
Incident Investigation
Hazard Identification
People
Processes
Equipment
Business Management Systems (BMS)
Business Management Systems (BMS)
ISO 9001:2008 (QMS)
ISO 14001:2004 (EMS)
Goods & Services
Materials
Goods & Services
Materials Productsand Services
Water
Gaseous Emissions
Liquid & Solid Waste
Reusable Waste
Water
Gaseous Emissions
Liquid & Solid Waste
Reusable Waste
Water / Air
Energy
Land
Water / Air
Energy
Land
OHSAS 18001:2007 (H&S)
Risk Assessment
Incident Investigation
Hazard Identification
People
Processes
Equipment
People
Processes
Equipment
Global Integration of Business Management ProcessesGlobal Integration of Business Management Processes
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Sustainability Programs
Recycling, Landfill Avoidance & Utilities Conservation
ISO 14001:2004Environmental
Management System Requirements
DresserWayne
Business Management System
BMS
ISO 9001:2008Quality
Management System Requirements
OHSAS 18001:2007Health and Safety
Management System Requirements
Sustainability Programs
Recycling, Landfill Avoidance & Utilities Conservation
ISO 14001:2004Environmental
Management System Requirements
IntegratedBusiness Management System
BMS
ISO 9001:2008Quality
Management System Requirements
OHSAS 18001:2007Health and Safety
Management System Requirements
6
ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 are concerned about the way an organization goes about its work.
They are not product standards.
They are not service standards.
They are process standards.
They can be used by product manufacturers and service providers.
ISO Standards are Processes, not Products
ISO 9001:2008ISO 14001:2004
OHSAS 18001:2007
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
7
ISO 9004 Continual Improvement ISO 9004 Continual Improvement ISO 9004 Continual Improvement ISO 9004 Continual Improvement
Sustainability ManagementSustainability Management (Recycling, Landfill Avoidance & Energy Conservation)(Recycling, Landfill Avoidance & Energy Conservation)
Sustainability ManagementSustainability Management (Recycling, Landfill Avoidance & Energy Conservation)(Recycling, Landfill Avoidance & Energy Conservation)
OHSAS 18001:2007 Health and Safety Management OHSAS 18001:2007 Health and Safety Management OHSAS 18001:2007 Health and Safety Management OHSAS 18001:2007 Health and Safety Management
ISO 14001:2004 Environmental Management ISO 14001:2004 Environmental Management ISO 14001:2004 Environmental Management ISO 14001:2004 Environmental Management
ISO 9001:2008 Quality Management ISO 9001:2008 Quality Management ISO 9001:2008 Quality Management ISO 9001:2008 Quality Management
Em
plo
yees
In
volv
edE
mp
loye
es
Invo
lved
Increasing Aspects CoveredIncreasing Aspects Covered
Management Systems & StandardsIntegrated Business
Management SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
8
Global integrated BMS requirements
ISO 9001 gives the requirements for what the organization must do to manage processes affecting quality of its products and services.
ISO 14001 gives the requirements for what the organization must do to manage processes affecting aspects and impacts of its activities on the environment.
OHSAS 18001 gives the requirements for what the organization must do to manage processes affecting risks, hazards and incidents on the workforce.
Sustainability programs provide the processes for recycling, landfill avoidance and utilities conservation of the facilities.
ISO 9004 provides the model for assessing continual improvement of the business management system.
Management System Process RequirementsManagement System Process Requirements
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
9
Global integrated BMS StructureIntegrated Business
Management SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Business Management System…
Includes requirements of ISO 9001, ISO 14001 and OHSAS 18001 into one fully integrated management system All documents contains requirements from all standards, no separate
Quality or EHS documents. All documents are BMS documents
Includes documentation that may or may not be mandatory according to standards, or requirements Mandatory documents may or may not be global
Encourages a global working standard Documents may or may not be global/local ERP based
10
Global integrated BMS StructureIntegrated Business
Management SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
The system needs to be simple for local users:
Process based system, is an overview of the business
User friendly / easy to understand e.g. global (G) and local (L) documentation on the same document level. Global / local documents have the same importance for the USER
One document structure / nomenclature for all documents Numbering system that clearly distinguishes applicable facilities Same system for Quality, EHS and other documents if necessary
11
Global integrated BMS structure
Level 1:Global Policies andPolicy Manuals
Level 2:Global and localProcesses/Procedures- high / low level workflow
Level 3:Global and localWork Instructions- detailed instructions, may
be Oracle based or not
Numbering system:BMS-001 Policy Manual
GPR-…Global ProcessesAPR-… Local AAA ProcessesBPR-… Local BBB ProcessesCPR-… Local CCC ProcessesDPR-… Local DDD ProcessesEPR-… Local EEE Processesetc…
GWI-…Global Work InstructionsAWI-… Local AAA WIBWI-… Local BBB WICWI-… Local CCC WIDWI-… Local DDD WIEWI-… Local EEE WIetc…
All documents containing requirements according to ISO 9001 (blue), ISO 14001 (green) and OHSAS 18001 (orange)
All documents containing requirements according to ISO 9001 (blue), ISO 14001 (green) and OHSAS 18001 (orange)
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
12
Business Management Systems (BMS) then integrates our management systems for Quality, Environmental, Health and Safety to create a new management system, in
which the processes, interfaces, structures and documentation systems of the individual systems are combined into a global system.
Vision,Values,Policy,
Targets,&
Goals
Global Global PlanningPlanning Global Management SystemsGlobal Management Systems
Global Global PerformancePerformance
Global Global EvaluationEvaluation
GlobalMetrics
& ScorecardSystems
Management Review
&Continual
Improvement
P r o c e s s e sP r o c e s s e s
Products &
Services
Aspects& Impacts
Risks, Hazards &Incidents
ISO 14001:2004
Environment
OHSAS18991:2007
Health & Safety
ISO9001:2008
Quality
Globalized BMS Process Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
13
The BMS Spiral of Continuous Improvement
Commitmentand Policy
Planning
Implementationand Operation
Checking andCorrective Action
ManagementReview
Continual Improvement
Global IntegratedGlobal IntegratedBusiness Business
ManagementManagementSystemsSystems
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
14
Questions
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
Integrated BusinessManagement SystemsIntegrated Business
Management Systems
SustainabilitySustainability
Health & SafetyOHSAS 18001:2007
Health & SafetyOHSAS 18001:2007
ContinualImprovement
ISO 9004
ContinualImprovement
ISO 9004
Legal & Other Requirements
Legal & Other Requirements
RegulatoryRequirements
RegulatoryRequirements
EnvironmentISO 14001:2004
EnvironmentISO 14001:2004
QualityISO 9001:2008
QualityISO 9001:2008
BMS Revolution or Evolution