Integrated EVOIPneo Voice over IPRecording Solution for Unify OpenScape Business

What ASC offers:

= Seamlessly integrated VoIP recording solution for Unify OpenScape Business

= Workforce Optimization with INSPIRATIONneo, based on the recording solution EVOIPneo

= Recording control via PHONEapp for Unify

Highlights:

= Active VoIP recording solution for Unify OpenScape Business with recording of encrypted calls

=Certified for Unify OpenScape Business

= Entirely software-based without any proprietary hardware

= Compatible with OptiPoint 500, OpenScape Desk Phone IP 35G/55G and OpenStage 15/20/40/60/80

We record & analyze communications

4 Integration

4 Integration

Integrated EVOIPneo Voice over IP Recording Solutions for Unify OpenScape Business

Unify OpenScape Business SolutionOpenScape Business is the modern and future-proof all-in-one solution for Unified Communication & Collaboration, specially tailored to the requirements of small and medium-sized enterprises with one or more locations. Unify OpenScape Business is the successor of Unify HiPath 3000.

EVOIPneo active for Unify OpenScape BusinessThe recording is similar to a silent conference call established between the PBX and the recording server. In order to enable this, the recording server registers on the PBX as a group of SIP end points. The active control of OpenScape Business as well as the collection of additional data is realized via the integrated, CSTA-based CTI interface. It is compatible with OptiPoint 500, OpenScape Desk Phone IP 35G/55G and the entire OpenStage Series.

Integration with Unify phonesASC has developed a special PHONEapp for OpenStage 40/60/80 and OpenScape Desk Phone IP 35G/55G.

It may be activated by a key press to:

- Use POWERplay Instant for last call repeat

- Add comments to recorded calls

- Start/stop recording

- Keep (threat calls) or delete (private calls)

- Mute sequences within a call

Search-and-replayASC offers multiple search-and-replay applications with flexible search criteria. Select POWERplay Instant primarily for im-mediate retrieval of the most recent calls.POWERplay Pro or POWERplay Web excel with flexible search-and-replay functions as well as other advanced features.

Workforce OptimizationEVOIPneo, together with INSPIRATIONneo, is used in contact centers to continuously measure and improve the quality of customer interactions. Data from all communications channels in contact centers are collected, grouped together and evaluated to help train agents and optimize customer service. Based on the content of recorded calls, screen activities, SMS, chat and e-mail, INSPIRATIONneo reveals improvement potentials in contact center operations for processes, marketing, sales activities, time of reaction and problem analysis.

Subject to change without notice. Please note that the maximum channel capacity is only valid under standard conditions. Depending on the usage, the complexity of a specific configuration, and the number and types of software applications installed, certain restrictions may apply. Please contact ASC for further information. All product and brand names are trademarks or registered trademarks of ASC.

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Highlights:

= Software-only solution= VoIP recording as opex model= VoIP recording as hosted

service= Available for Windows= PCI-DSS compliant= Recording

– Bulk, rules-based or record-on-demand (ROD)

– Threat call recording– DHCP support– Support of G.711, G.729– Mono and stereo– Recording planner– Call data compression

= Search-and-replay Browser- and client-server-based search-and-replay applications with flexible search criteria

= Flexible– Flexible, concurrent licensing

concept– Application Programming

Interface (API)– Interfaces for ASC`s solution

suite= Archiving

– DVD, RDX, USB devices, NAS– Bulk or selective– Sequential, cascading &

parallel= Central Service Management = Browser-based configuration

and administration= Modern software architecture= Security

– Secure network and web connection

– Fail-safe features and fault- tolerant modes of operation

Subsidiaries: United Kingdom, France, Switzerland, United States, Brazil, Japan, Singapore, Dubai

Please scan this code for more contact information

asc.de/subs

World HeadquartersASC Technologies AG Seibelstrasse 2 - 4 | Phone +49 6021 5001-0 63768 Hoesbach | Fax +49 6021 5001-310Germany | hq@asctechnologies.com