integrated & modular single window design...

1Copyright 2011 Private & Confidential

Integrated & Modular Single Window Design

Architecture

Jonathan Koh Tat TsenDirector,

Trade Facilitation Centre of Excellence

Asia-Pacific Trade Facilitation Forum Seoul 2011


CrimsonLogic Trade Facilitation PlatformsCrimsonLogic Trade Facilitation Platforms

Free Zone

ManagementSystem

Single Electronic Window System

Strong Infrastructure and Security Management Policies for reliable service delivery

Strong Domain based software components

PortCommunity

System

CrimsonLogic Trade Facilitation Platforms

CustomsManagement

System


Future StateFuture State

Importer/Exporter

Clearing Agent

Freight Forwarder

Carriers

Govt Agency 1

Govt Agency 3

Govt Agency 2

Single Electronic Window

Customs Management

System

Integrated Trade Integrated Trade Facilitation SystemFacilitation System

Customs Customs AuthorityAuthority


Integrated SW Application Architecture Integrated SW Application Architecture


ITFS ITFS –– Single Electronic Window Single Electronic Window HighHigh--level Architecturelevel Architecture

Other Govt AgenicesExamples: Ministry of Health, Ministry of Defence,

SEW Portal

Trader Registration

Messaging & Translation Engine

Decision Tree Configurator

Payment & billing

Security

OGA License & Permit Process

Customs Mgt System (CMS)Banks

Insurance Companies

Shipping Lines

Warehousing companies

Freight Forwarders

Air Cargo Agents

Manufacturers

Traders

Single Electronic Window

Multiple Online Access Channels:- Web-based Forms- Electronic Messaging (XML / EDI)- Service Bureaus

Communication Campaigns

Customer Relationship Management

Call Centre Training Technical Support Service Bureau

Govt Agency 1

Govt Agency 3

Govt Agency 2

Trading Community

Customs Mgt System (CMS)


Integrated, Seamless Single Window /eCustoms Design – Adopting Flexible, Modular & Agile Configuration


Our Trade Facilitation Track RecordOur Trade Facilitation Track Record

Country Project Go Live Date Business Model

1 Singapore TradeNet® / TradeXchange 1989 SW

2 Mauritius Mauritius TradeNet 1994 SW+CMS

3 Ghana Ghana Community Network 2002 SW+CMS

456

Panama Panama Canal AuthorityColon Free Trade ZonePanama Customs

200420082009

FTZCMS

7 Saudi Arabia SaudiEDI 2006 SW

8 Madagascar Madagascar (GASYNET) 2007 SW

9 India Port Community System 2007 PCS

10 Ivory Coast Ivory Coast TradeNet 2008 PCS

11 Qatar Qatar Customs Clearance Single Window

2010 SW+CMS

12 Trinidad & Tobago Trinidad & TobagoSingle Electronic Window

2011 SW

13 Mozambique Mozambique TradeNet 2011 SW+CMS

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http://images.google.com.sg/imgres?imgurl=http://www2.warwick.ac.uk/sunion/medsin/medsinprojects/medsinindia/india_flag.gif&imgrefurl=http://www2.warwick.ac.uk/sunion/medsin/medsinprojects/medsinindia/&usg=__WV-rRXGJu-G9abipvsAnNJxCY9k=&h=256&w=365&sz=4&hl=en&start=9&um=1&tbnid=SP8FXUh-lC2Q8M:&tbnh=85&tbnw=121&prev=/images%3Fq%3Dindia%2Bflag%26hl%3Den%26safe%3Doff%26rlz%3D1T4GGLL_enQA300MU300%26um%3D1

http://images.google.com.sg/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/5/5c/Madagascar_flag_300.png&imgrefurl=http://commons.wikimedia.org/wiki/File:Madagascar_flag_300.png&usg=__Gajdf9tmriB6I9rlylIix8cmJAY=&h=300&w=450&sz=1&hl=en&start=11&um=1&tbnid=OQZMrUGyF74itM:&tbnh=85&tbnw=127&prev=/images%3Fq%3DMadagascar%2Bflag%26hl%3Den%26safe%3Doff%26rlz%3D1T4GGLL_enQA300MU300%26sa%3DG%26um%3D1

http://images.google.com.sg/imgres?imgurl=http://www.33ff.com/flags/XL_flags/Ivory-Coast_flag.gif&imgrefurl=http://www.33ff.com/flags/worldflags/Ivory-Coast_flag.html&usg=__O6E6URu_l1nXMFyS4cYm31MfDlM=&h=240&w=360&sz=3&hl=en&start=4&um=1&tbnid=XTVpj_ftzOUOsM:&tbnh=81&tbnw=121&prev=/images%3Fq%3DIvory%2BCoast%2Bflag%26hl%3Den%26safe%3Doff%26rlz%3D1T4GGLL_enQA300MU300%26sa%3DG%26um%3D1

http://images.google.com.sg/imgres?imgurl=http://www-qa.arcent.army.mil/qafrg/images/qa-flag3.gif&imgrefurl=http://www-qa.arcent.army.mil/qafrg/FRGMain.htm&usg=__qOxw5C4NNHfTnGH75fmDWu1T4vc=&h=302&w=603&sz=4&hl=en&start=14&um=1&tbnid=u0vqxrVe7GUJtM:&tbnh=68&tbnw=135&prev=/images%3Fq%3Dqatar%2Bflag%26hl%3Den%26safe%3Doff%26rlz%3D1T4GGLL_enQA300MU300%26um%3D1

http://images.google.com.sg/imgres?imgurl=http://www.33ff.com/flags/XL_flags_embossed/Trinidad-and-Tobago_flag.gif&imgrefurl=http://www.33ff.com/flags/worldflags/Trinidad-and-Tobago_flag.html&usg=__VpHebT58weqKVunZw_cjE8lTcig=&h=240&w=360&sz=9&hl=en&start=62&um=1&tbnid=WNfs9YtHlsWooM:&tbnh=81&tbnw=121&prev=/images%3Fq%3Dtrinidad%2Bflag%26ndsp%3D18%26hl%3Den%26rlz%3D1T4GGLL_enQA300MU300%26sa%3DN%26start%3D54%26um%3D1

8Copyright 2009 Private & ConfidentialCopyright 2009 Private & Confidential

Levergaing Our Many Levergaing Our Many Implementation ExperiencesImplementation Experiences

Best Practices Configuration

GuaranteeMgnt.

Inspection CargoRelease

OGAProcessing

CargoManifest

Trading Partner

Reg.

RiskMgnt.

Declaration

OGAApproval

PassengerCargo

Law &Enforcement

Pre-ArrivalManifest

AEOMgnt.

Duties &Fees Calc.

Duties &Fees Pay.

ExternalInterfaces

Inter-Gateway

Movement

Post Clearance

Audit

Refund

Reports &Statistics

SystemAdmin &

CM

TariffManagement

Valuation

TemporaryImport

License

CustomsWarehouse

BackEndSub-Systems

FrontEndSub-Systems


Best Practices ModelBest Practices Model

• Seamless eCustoms Single Window

GuaranteeMgnt.

Inspection

CargoRelease

OGAProcessing

CargoManifest

FE

Trading Partner

Reg.

RiskMgnt.

DeclarationFE OGA

Approval

PassengerCargo

FELaw &

Enforcement

Pre-ArrivalManifest

FE

AEOMgnt.

Duties &Fees Calc.

Duties &Fees Pay.

Inter-Gateway

Movement

Post Clearance

AuditRefund

Reports &Statistics

TariffManagement

Valuation

TemporaryImport

License

CustomsWarehouse

IndustryLicense

VesselRegistration

eCustoms Single Window

DeclarationBE

CargoManifest

BE

PassengerCargo

BE

Pre-ArrivalManifest

BE SystemAdmin &

CM Notice of Arrival

DeliveryOrder

BerthingProcess

CertificateOf Origin

Payment Gateway

DMSWebsite

& Portal

DocumentMonitoring & Statistics

Common Modules

Common Service Modules

Other Agency

Linkages[Asycuda++]

Company Registration [i.e. ACRA]

Pro-forma Invoice



Previous SEW /eCustoms

Implementation Experiences

Previous Versions(eCustoms Mgt System)

1

Baseline Best Practices

3

SEW / eCustomsReference Model

2

ConsultancyExperiences



Customs Process Sub-systems Classification:

• Common across majority Customs Site1. These are sub-systems which have little business process

difference across SEW / Customs Management Systems.2. These sub-systems are quite “portable” if developed with

reusability in mind.3. There may be customization.

• Moderate1. These are sub-systems which may have moderate business

process difference across SEW / Customs Management Systems.2. These sub-systems will very likely need customization in order to

work for a different Customs Department.3. Customization effort could be moderate to complex,

depending on the requirements.

• Unique1. These are sub-systems which are quite unique to the country’s

Customs Department, and it is unlikely that other Customs will have the same business requirement.


Single Window /eCustoms Design – Adopting Trade Facilitation Standards


WCO StandardsWCO Standards

• WCO recommendation and International Best Practices to adopt:

– Revised Kyoto Convention1. Blueprint for modern and efficient Customs procedures2. In force since February 2006

– WCO Customs Data Model1. Modeling of Customs processes in key areas2. Standard and harmonized sets of data for import, export, transit

and transshipment of goods3. Version 3.0 released in December 2009

– WCO SAFE Framework of Standards1. Adopted by DG of 166 Customs Administrations in June 2005

– UN/ CEFACT Recommendation #331. Recommendations and Guidelines on establishing a [Trade

Facilitation] Single Window2. Approved in September 2004


WCO Framework of StandardsWCO Framework of Standards

Key WCO Instruments for Trade Facilitation

• Revised Kyoto Convention• SAFE Framework of Standards• Harmonized system• Data Model• UCR• Time Release Study• AEO Guidelines• Immediate Release Guidelines• Istanbul Convention


Customs Reference ModelCustoms Reference Model

WCO CustomsData Model v2.0

WCO Framework of Standards

WCO Recommendation #33

WCOData Model v3.0

Revised Kyoto Convention

Input from OGAsand trade community

Modern messagingstandards


Localized Best Practices ModelLocalized Best Practices Model

Previous SEW /eCustoms

Implementation Experiences

Previous Versions(eCustoms Mgt System)

1

Baseline Best Practices

3

SEW / eCustomsCL Reference Model

2

ConsultancyExperiences

Trade Facilitation(Specific Reference

Model)

4

Specific Country Needs


Reference Model for

Single Window Implementation

Jonathan Koh Tat TsenDirector,

Trade Facilitation Centre of Excellence


Business Strategy & Require- ments

Program & Project Manage- ment

Portfolio Analysis

Business Architecture Business Architecture

Business Processes, Workflows, Transactions

and Collaboration

Information Architecture Information Architecture

Infrastructure ArchitectureInfrastructure Architecture Hardware, Server, OS, Network

Application Architecture Application Architecture

Systems, Services, Functional Use Cases

Data, Business Objects, Exchange Formats, Security and Privacy

From Business to ITFrom Business to IT


Business processes define system requirements.

Applications deliver IT Functions and services.

Target: Migrate the existing IT landscape step by step towards the IT standards.

Conclusion: No system standardization without process standardization.

IT standardsIT standards

Development

Developmenttools

Development MethodologiesFrameworksProgramming

languagesDevelopment

toolsDevelopment MethodologiesFrameworksProgramming

languages

Infrastructure

Storagesolutions

Hardwareserver

Operatingsystem

NetworkProtocols

CommunicationSystems

NetworkComponents

Mobile DataExchange

Hardwareclient

Storagesolutions

Hardwareserver

Operatingsystem

NetworkProtocols


NetworkComponents

Mobile DataExchange

Hardwareclient

Standard Technology & Solutions

Softwaretechnologies

Businessintelligence

EnterpriseApplications

Integration (EAI)

Webservices

Tele-communication

services

System andapplication

management

Document andContent

management

Workflow

Business webtechnology

Datawarehouse

Processmodeling e-Mail

Directoryservices

Databases(DBMS)




Integration (EAI)

Webservices

Tele-communication

services


management

Document andContent

management

Workflow


Datawarehouse


Directoryservices

Databases(DBMS)

Business Process-specific Components & Services

Primaryprocesses

Supportprocesses

Officeapplications

Managementprocesses

Primaryprocesses

Supportprocesses

Officeapplications

Managementprocesses

IT standardsIT standards

Development

Developmenttools

Development MethodologiesFrameworksProgramming

languagesDevelopment

toolsDevelopment MethodologiesFrameworksProgramming

languages

Infrastructure

Storagesolutions

Hardwareserver

Operatingsystem

NetworkProtocols


NetworkComponents

Mobile DataExchange

Hardwareclient

Storagesolutions

Hardwareserver

Operatingsystem

NetworkProtocols


NetworkComponents

Mobile DataExchange

Hardwareclient

Standard Technology & Solutions




Integration (EAI)

Webservices

Tele-communication

services


management

Document andContent

management

Workflow


Datawarehouse


Directoryservices

Databases(DBMS)




Integration (EAI)

Webservices

Tele-communication

services


management

Document andContent

management

Workflow


Datawarehouse


Directoryservices

Databases(DBMS)

Business Process-specific Components & Services

Primaryprocesses

Supportprocesses

Officeapplications

Managementprocesses

Primaryprocesses

Supportprocesses

Officeapplications

Managementprocesses

Process descriptionProcess descriptionProcess descriptionProcess description System functionsand services

System functionsand services



IT landscapeIT system descriptions




Methodical Approach for Gathering Methodical Approach for Gathering Functional IT RequirementsFunctional IT Requirements

23Copyright 2009 Private & Confidential 23

Mapping Single Window Business Processes ModelMapping Single Window Business Processes Model

Level 1

Level 3 Importer / Exporter CustomsAffairs...

Submit OnlineTrading Partner

Registration

Receive andApprove

Trading PartnerRegistration

Receive SerialNumber

(Importer /Exporter Code)

Business Areas

Business Processes

Business Activities – Value ChainLevel 2

CoreProcess

SupportProcess

ManagementProcess

Import Export Transit /Transhipment

TemporaryExport

Re-export

Export PassengerCargo - Export

Export ManifestExport

Declaration

Export PermitApproval From

O.G.A

Handling FeeInspection LoadingCustomsRelease


RiskAssessment


CoreProcess

SupportProcess

ManagementProcess

Import Export Transit /Transhipment

Specification:It describes the overall services provided to internal /external

customers, such as :- Import- Export- Transit- Transshipment

Business Process Model Business Process Model –– Level 0Level 0Domain : Business ProcessLevel : 0Model Name : Business process Map

24


Specification:

Each ‘business process area' contains a collection of end to end process flow, which provide similar services to the one or a few

‘customer cluster’. All these ‘end to end’

process flow are list out in a ‘Business Process Area’

diagram, each of ‘end to end’

process flow is referred as ‘business main process’

Domain : Business Process Level : 1Model Name : Business Process

Area

25

Business Process Model Business Process Model –– Level 1Level 1


Specification:Each ‘business Main Process' could be described by some business process’, which work together to deliver the service to the customer in different scenario (Variant).This diagram provides a overview picture for the owner and user

of this ‘business main process' and it serves as basis fo

business model change or process improvement.

Domain : Business Process Level : 2Model Name : Business Main Process Flow

26

Business Process Model Business Process Model –– Level 2 Level 2 -- ImportImport

Advanced Pre-Arrival Electronic

Information

ElectronicDeclarationSubmission

Cargo ManifestDeclaration

ValuationRisk

Managementand Selectivity

InspectionManagement

Duties and FeesPayment

Cargo Release


Post ClearanceAudit

Law andEnforcement

Duties and FeesAssessment

CustomsWarehouse

AEOManagement

ImportType: Business Main Process FlowLast change: 3/18/09 5:42:36 PM

OGA PermitsApproval and

Issuance

GuaranteeManagement

OGADeclarationApproval

TarriffManagement

Interconnection BetweenQCCSW and Customs

Financials SystemRisk Profile

Management

Refund

Backline ProcessesFrontline Processes


Business Process Model Business Process Model –– Level 2 Level 2 -- ExportExport


Business Process Model Business Process Model –– Level 2 Level 2 -- TransitTransit


Specification:

To describe business process flow in a swim lane style, so that the responsibility of process activities and the place of the handle over are clear defined

Domain : Business ProcessLevel : 3Model Name : Vertical Swimlane

29

Business Process Model Business Process Model –– Level 3Level 3


SW Reference Model Business Processes SW Reference Model Business Processes FrameworkFramework

Level 0

Level 1

Level 3

Importer / Exporter CustomsAffairs...

Submit OnlineTrading Partner

Registration

Receive andApprove


Receive SerialNumber

(Importer /Exporter Code)

Business Process Map

Vertical Swimlane

Business Main Process Flow

CoreProcess

SupportProcess

ManagementProcess

Import Export

Import TemporaryImport

Advanced Pre-Arrival Electronic

Information

Customs ClearanceProcessing

ElectronicDeclarationSubmission

Cargo ManifestDeclaration

Valuation Risk Managementand Selectivity

InspectionManagement

Duty Payment Cargo Release


Post Clearance Audit

Law andEnforcement

Duties and Tax FeeAssessment

Customs Warehouse

AEO Management

Backline ProcessesFrontline Processes

Level 2

Business Process Area

S

Commercial

S

Individual

S

Diplomat

S

Government


P


(Commercial)

P

Trading PartnerRegistration(Individual)

P

Trading PartnerRegistration(Diplomat)

P


(Government)

Scenario Selection Matrix


Create process transparency

Measure processes

Identify weak points

Improve processes

Determine system

requirements

Business Process DesignBusiness Process DesignBusiness Process StrategyBusiness Process Strategy

Determine process objectives

Control execution of processes

Identify and manage

operational risks

Manage resources by objectives - Motivate

employees

Business Process ControllingBusiness Process Controlling

Implement application

systems

Continuously manage and improve processes

Business Process ImplementationBusiness Process Implementation

Train employees in the new processes

Enterprise ArchitectureInformation Repository

SW Reference Model FrameworkSW Reference Model Framework


Service-oriented business processes

SYS

SYS

SYS

Dep

loye

d W

eb s

ervi

ces Business

application

WSWS

WSWS

Business application

WSWS

WSWS

Self- developed services

WSWS

WSWS

Service-oriented Business Process Modeling

App

licat

ion

serv

erPr

oces

s en

gine

Wor

kflo

w

BPMNXPDL

ARIS Process Performance Manager

WS repository

WSDL

BPEL processes

BPEL

UML diagrams

Software engineeringSoftware engineering

EclipseRationalBorlandCASE tools

XMI

«businessClass»Movie

t itle: Stringduration: Integer

«businessClass»Show

beginning: Date = nullnumberOfSoldTickets: Integer

schedule(in beginning: Date)cancel()movie() : Movie {query}beginning(): Date {query}availableTickets(): Integer {query}createReservation(in requestedTickets: Integer): ReservationcancelReservations()addReservation(in reservation: Reservation)

«businessClass»MovieTheater

name: String

shows(in movie: Movie): Show[*] {query}

«businessClass»Theater

number: IntegerseatCount: Integer

shows(in movie: Movie): Show[*] {query}shows(in movie: Movie, in beginning: Date): Show {query}

1 1. .*1 1. .*

1

*

1

*

*1 *1

«businessClass»Reservation

numberOfReservedTickets: IntegerreservationCode: Integer

«create» create(in show: Show, in numberOfTickets: Integer): Reservation

*

1

*

1

«businessClass»Ticket

* 1* 1

*

*

*

*

Single Window Framework for Single Window Framework for Service Oriented ArchitectureService Oriented Architecture


Thank you

for further information, contact:

integrated & modular single window design...

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