integrating multiple operating experience programs presented by gerald whitney september 13, 2011...
TRANSCRIPT
![Page 1: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/1.jpg)
Integrating Multiple Operating Experience Programs
Presented by Gerald WhitneySeptember 13, 2011 DOE OEC Workshop Kennewick, Washington
![Page 2: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/2.jpg)
Background
• March 16, 2007, DOE RL directed the development of a web-based system “to promote effective use of lessons learned across the site” and, “the system be available for use by all current and future Hanford contractors”.
![Page 3: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/3.jpg)
Benefits
• Eliminate unnecessary duplicative effort by multiple contractors such as:– Search and review of applicable OE
information– Re-writing/redistributing same
information–Managing separate programs/databases
![Page 4: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/4.jpg)
System Deployment
• May 2008, the Hanford Information and Lessons Learned Sharing (HILLS) web application was deployed on the internal (Hanford Local Area Network).• Positives
– Met DOE implementation schedule– Easy to establish link to user feedback function (HID)– Minimal cost to maintain
• Negatives– Did not allow access to contractors outside the
Hanford Local Area Network (including some RL contractors)
![Page 5: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/5.jpg)
Direction
• By March, 2010 all Hanford contractors had been directed to use HILLS web application
• MSA required to make application available to all contractors
![Page 6: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/6.jpg)
Key Challenges
• Database: – Software modification required to allow
unlimited access to contractors– Current subscriber and feedback
information to be maintained
• Process: –Multiple contractors with unique OE
programs
![Page 7: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/7.jpg)
User Group Established
• Organized the Hanford OEC, provided first ever OE forum for Hanford contractors– All Hanford prime contractors (7)– DOE Richland– DOE ORP– Pacific Northwest National Lab
• Provided monthly interface for OE process integration and database improvement
![Page 8: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/8.jpg)
Define Changes
• Process and system changes– Process: establish a single point
evaluation and screening process of external OE
– Database: Modify database to allow access to all contractors, and add administrative functions for OE coordinators
– Establish single point review/approval process for new registrations
![Page 9: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/9.jpg)
Database Changes
• Maintain these functions:• Search - retrieval and sharing• Interactive - user commenting, feedback,
and article tagging • Email delivery• Subscription
• Add these functions: • Reports; feedback, usage, subscriber
![Page 10: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/10.jpg)
Resolving the Access Issue
• Evaluated different possibilities to resolve the contractor access issue:– determined that modifying the
application to run on the internet was the best option.
– Several challenges would have to be resolved
![Page 11: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/11.jpg)
Software/Hardware Conversion
• Convert software from ASP to Cold Fusion
• Change from Hanford ID to employee email address & added access control (registration)
• Purchase new Google hardware to run on the on the external environment
• Migrate subscriber information
![Page 12: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/12.jpg)
Registration/Approval Process
• Established registration process to review/approve new database registrations– Single point review/approval by
database administrator with coordinator interface
![Page 13: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/13.jpg)
Internet deployment
• September 2010 application moved to the internet http://msa.hanford.gov/hills– Allowed unlimited access to all Hanford
contractors and subcontractors, DOE, and others
–Maintained all previous functions– Required user registration/approval and
log-in
![Page 14: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/14.jpg)
Issues after deployment
• Registration – Not all previous users information
migrated over correctly
• Login requirement made system less user friendly than before– Old system required no login, new
system required login each session
![Page 15: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/15.jpg)
Issue Resolution
• Repaired all previous user information in database
• Added “Remember Me” function to all access to the website without having to login after completing initial login
![Page 16: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/16.jpg)
System Benefits
• Provides a more efficient and effective process to implement OPEX requirements at Hanford– Improves the quality of products produced
(consistency)– Improves sharing and use of lessons learned
across the site– Provides a permanent storage location– Provides tools for quickly searching/finding
lessons
![Page 17: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/17.jpg)
How the Process Works
OE is reviewed/screened to determine if:– The experience provides significant new
information– Has direct relevance to site operations– Has potential to be the basis for
significant improvement or cost savings
• Information meeting the criteria is entered into the HILLS database
![Page 18: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/18.jpg)
Capture and Distribution
• Articles are captured and placed in topical areas
• Topics subscribed to are sent directly via email
• Readers are prompted to provide feedback after reading articles they receive
• Managers can use feedback reports to track use
![Page 19: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/19.jpg)
Publishing & Distribution
• OE Coordinators upload and publish information in the HILLS database
• Articles can be automatically distributed to a specific list or company, or to all subscribers upon publication
![Page 20: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/20.jpg)
Feedback Collection
• Provides users the ability to record how OE is applied– User Feedback form (popup) displays
after each article is read– User can select Applicable or Not
Applicable– If Applicable, then they can select from
8 different application methods
![Page 21: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/21.jpg)
Setting-up a subscription
• Registered Users can select specific topics in the Manage My Subscriptions function eliminating receipt of unwanted information:ESH & Security Topics General Management Topics
Chemical Safety Computer Security
Electrical Safety Const./Proj Management
Emergency Management D&D
Environmental Protection Engineering
Fall Protection Information Technology
Fire Protection Maintenance
![Page 22: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/22.jpg)
fasdfdf
asdfasdf
sadfasdf
sadfsd
![Page 23: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/23.jpg)
Reports Function Provides
• The Reports function provides:– Registration Information– User application information– Database statistics
![Page 24: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/24.jpg)
Report – Registered Users & Subscribers
![Page 25: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/25.jpg)
Reports – Responses, Reads & Applicability
![Page 26: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/26.jpg)
Reports – Application of OE
• Application reports allow users to determine how articles are specifically being applied
![Page 27: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/27.jpg)
Report - User Application
![Page 28: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/28.jpg)
Report – Hanford Views
![Page 29: Integrating Multiple Operating Experience Programs Presented by Gerald Whitney September 13, 2011 DOE OEC Workshop Kennewick, Washington](https://reader036.vdocuments.net/reader036/viewer/2022062309/5697bf891a28abf838c89ed8/html5/thumbnails/29.jpg)
Conclusion
• Hanford’s integrated OE Program approach streamlines the collection, review and distribution of information eliminating redundancy and lowing overall operating costs across the Hanford site
• The HILLS database provides the tools necessary to assure that safety culture through learning is continually improving.