Challenges• Customer was new to WiMAX implementation• Integration with multiple third party systems

• Interface with multi-vendor network• Complex real-time rating scenarios and charging

principles

Solution• Designed and established a robust BSS and OSS

framework• Pre-paid and postpaid solution for data and VOIP services

• A customized WiMAX specific CRM application

Benefits• Centralized, scalable and flexible BSS and OSS Solution• Efficient WiMAX specific business processes• CAPEX savings as there is no additional investment in a

CRM tool

Integrating Scalable

End-to-end BSS/OSS

Solution for a Greenfield

WiMAX Operator

The customer, a greenfield operator, wanted to roll out WiMAX

services in more than 16 countries and had won a few licenses toroll out data and VoIP services.

WiMAX being a state-of-the-art technology and the customer being

a greenfield operator, the customer wanted an expert systemintegrator who could support them in launching operations inmultiple countries.

Regulating Complex Systems toSupport Service ImplementationsWith WiMAX fast gaining ground for high speed capabilities andrequirements from business being dynamic, the customer required aconvergent platform to support different service implementations. The

customer wanted a cost-effective solution with core functions suchas sales management, customer care, rating, billing, invoicing, ordermanagement, provisioning, activation, mediation etc. to enable launch

of innovative and competitive postpaid and pre-paid products. Theneed to integrate with multiple third party systems and interface witha network of multiple vendors along with complex real-time rating

scenarios and charging principles posed challenges to the client.

Developing a Robust BSS/OSSFramework and WiMAX SpecificCRM ApplicationMahindra Satyam’s strong competencies in implementing OracleCommunication Suite products enabled to design and establish arobust BSS and OSS (Business Support System and Operation

Support System) framework for the customer and customize the

solution to provide efficient business processes. Mahindra Satyamfollowed stringent SLAs, proactively worked with all integrationpartners, and worked in tandem with network providers to create

an end-to-end business solution. A customized, WiMAX-specificCRM application was developed and implemented for Lead,Prospect, Sales and Inventory Management.

About Mahindra SatyamMahindra Satyam (NYSE: SAY) is a leading global business and information technology services company that leverages deep

industry and functional expertise, leading technology practices, and an advanced, global delivery model to help clients transformtheir highest-value business processes and improve their business performance.

The Company's professionals excel in enterprise solutions, supply chain management, client relationship management, business

intelligence, business process quality, engineering and product lifecycle management, and infrastructure services, among other keycapabilities.

Mahindra Satyam is part of the $7.1 billion Mahindra Group, a global industrial conglomerate and one of the top 10 industrial firms

based in India. The Group’s interests span financial services, automotive products, trade, retail and logistics, information technologyand infrastructure development.

Mahindra Satyam development and delivery centers in the US, Canada, Brazil, the UK, Hungary, Egypt, UAE, India, China, Malaysia,Singapore, and Australia serve numerous clients, including many Fortune 500 organizations.

www.mahindrasatyam.com

ContactTo know more, write to rfi@MahindraSatyam.com

I would like to mention here that the Mahindra Satyam team on the project has been performing reallygood. Their exceptional Product Knowledge, commitment and sheer hardwork have been a great

value-add to our BSS/OSS project. Also, team’s business understanding and quality of deliverables arebetter than what we expected.

Furthermore, we are highly satisfied with the Project Management of this project. The PMmethodology followed is highly professional and is keeping all the stakeholders involved and informedin all aspects of the deliverables. We also like the metrics-based reporting which provides us real time

project progress for any given time.

We are really enjoying working with such a wonderful team and are looking forward for the sameprofessionalism and commitment from your team in future.

– Director, IT & Back office

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Optimized System Performance with a Centralized, Scalable and FlexibleSolutionThe result was a centralized, scalable and flexible solution to manage end-to-end processes for data and VoIP services. Besides, the

implementation of WiMax-specific customized CRM solution has resulted in CAPEX savings as there was no further investment required ina CRM tool.