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Integrating Tech Accelerating Your Business.

The trusted go-to technology solution

integrator to architect, deploy, manage

and secure the customer‘s IT

environment through customized

solutions and services that accelerate

business.

AGC | BLACK BOX SNAPSHOT.

8,000+ Customers served globally

100+ Fortune 500 companies

500+ Certifications

30+ Presence in Countries

3,500+ Employees globally

30+ Global Partners

18 Delivery centres

across 6 continents

5,000+ Active clients worldwide

Global Solutions Provider & Integrator

Broad geographic footprint

Alignment with best-in-class technology partners in an evolving,

complex environment

Network of Operation centers in each country of operations

One-stop shop with multivendor support / best-of-breed solutions

Innovative and customized technology solutions and services

Agile & Flexible, ―Right Size‖ Organization

Skilled Resource pool including on-site and remote support

The right resource in the right place at the right time

Positioned to simplify management of complex communication

platforms

Serving a large base of long-tenured customers across verticals

Able to customize to Partner / Customer‘s SLA Requirements

Existing tech is redefining business operations,

making it more customer-oriented.

3X Growth in Hybrid

Cloud Adoption by

enterprises

86% of consumers are

willing to pay more

for an upgraded

experience

$96Bn UCaaS Market size

is forecast to reach

USD 96.0 billion

by 2023

$1.4 tr

89%

TODAY, Refined by technology.

Hyperautomation

Multi-experience

Democratization

Human Augmentation

Transparency & traceability

Empowered Edge

Distributed Cloud

Autonomous Things

Practical Blockchain

AI enabled

SOUGHT TODAY

of companies compete

primarily on basis of

customer experience

Source: Gartner & other market sources

92% of companies have

experienced

commercial

consequences due to

data breach

Spending on

communications services -

Unified Communications

technology in 2020

Emerging tech will be disruptive. Delivering

experiences on the customer‘s fingertips will be

vital.

3X Growth in Hybrid

Cloud Adoption by

enterprises

$13.3Bn The global IoT Platforms

market size by 2026

25Bn Connected sensors

and endpoints by

2021, digital twins

will exist for billions

of things

by 2023

By 2023, number of

Edge-connected

smart devices will

be 20 times compared to today

$1.3Bn

TOMORROW. Defined by technology

Social distancing Tech / Contact

tracing

Health passports

Ucaas / CCaaS

Cloud & AI Security

Industry-specific AI solutions

IoT devices

Edge-connected Smart Devices

SOUGHT TOMORROW

The size of the IT

Services market in

2023

Source: Gartner & other market sources

By 2021,30% of net new revenue

growth from industry-

specific solutions will

include AI

technology

2023 Cloud security

projected to grow

41.2% over next 3

years

I.T. has evolved,

as the catalyst for business impact. A gap however exists.

Businesses In need of solutions RELEVANT to

their technology landscape

Technologies Disruptive and hyper-

evolving

IT / ITeS

BFSI

Retail

Hospitality

Manufacturing

The Divide

Autonomous

things

Distributed

Cloud

Hyperautomation

(AI & ML)

Blockchain

Healthcare

AI Security

Empowered

Edge

Social Distancing

Tech

IoT Devices

AGC Solution Experts craft & deliver solutions & services aligned to the customer industry

Businesses In need of solutions RELEVANT to

their technology landscape

Technologies Disruptive and hyper-

evolving

IT / ITeS

BFSI

Retail

Hospitality

Manufacturing

The Divide

Healthcare

AI Security

Hyperautomation

(AI & ML)

Distributed

Cloud

Empowered

Edge

Blockchain

Autonomous

things

Social Distancing

Tech

I.T. has evolved,

IoT Devices

AGC | BLACK BOX MARCH ON.

Where the evolution

began Incepted as Tata

Telecom Ltd.

Appointed AT&T's SI

in India

The Partnership for Progress AT&T

carves out Lucent Technologies. Lucent spins off Enterprise business as Avaya.

Tata-Avaya JV takes shape

Avaya to AGC

Avaya buys TTL

stake, forms Avaya Global

Connect

Rechristened and

Reimagined Renamed as

AGC Networks Ltd.

Acquired by Essar

AGC goes GLOBAL-

Expands into North

America & MEA

AGC amplifies customer

centricity through M3 approach - Multi Solutions - Multi Alliances -

Multi Geos

Expanding

Global

Presence AGC

completes

acquisition of

Black Box

Corporation

1986

1994

1996

2004

2011

2014

2019

2010

Global Industry Leadership

• Focus on new and relevant technology areas

• Focus on integrating and delivering multiple technology solutions & services

• Expansion in key customer markets

• Driving Process Excellence & Optimizing Resource Productivity

• Consultative / Value Proposition-based Sales Approach

• Vertical focused services & solutions

Differentiation

2020

Acquires Pyrios

in Australia &

New Zealand

2020

AGC

acquires

Fujisoft in

Middle

East

Global Footprint End to End Capabilities

AGC‘s strategy is to be ‗GLOCAL‘ by delivering solutions to a client locally wherever they are!

Think GLOBAL Act LOCAL,

MIDDLE EAST & AFRICA

NORTH AMERICA

INDIA & SAARC

AUSTRALIA

& NEW ZEALAND

LATAM EUROPE

By enabling

better

experiences and

empowering

customer’s

customer

Revolutionising

through UC and

AI solutions

By enabling a

culture of true

digital

transformation

By being a

leader in the

Enterprise

Communication

space for over 3

decades

Evolving new

markets through

emerging tech

By

spearheading IT

management

with newfound

customer-

centricity

US HQ

Global and India HQ

Asia

Japan

Singapore

Malaysia

Taiwan

Hong Kong

Philippines

North America

Canada

US

Mexico

Puerto Rico

South America

Brazil

Chile Africa & Middle East

Kenya

Saudi Arabia

UAE

INDIA

Europe

Sweden

Norway

Netherlands

Finland

UK

Belgium

France

Spain

Denmark

Germany

Italy

Austria

Switzerland

Australia

Australia

New Zealand

GLOBAL FOOTPRINT, The combination of increased country coverage across the globe and lower support costs has enabled AGC / Black Box to become the global IT infrastructure solutions provider of choice

CUSTOMER ORGANIZATION IMPERATIVES.

Revenue Growth

Superior Customer Service

Business Efficiency

CEO CFO CIO CDO CISO

Risk & Compliance

Cost Reduction

Cash Flows

Investment

Protection

ROTI

Rapid Deployment

Consumer

Experiences

Digital Transformation

Initiatives

Influencers

Cyber Security

Regulatory

Compliance

Security

Architecture

Profitable Growth • Customer Experience • Compliance • Operational Efficiencies

OUR APPROACH.

The Roadmap to

Technology Integration.

Understanding industry

landscape, gauging

business futures,

securing it and aligning

the relevant technology

from global leaders.

RELEVANCE

Deep relationships with

our technology players,

directed towards helping

our customer succeed.

RELATIONSHIPS

35+ years of dedicated

efforts towards

delivering objective

results aligned to the

larger customer

organization, but driven

by technology.

RESULTS

CUSTOMER ORGANIZATION NEEDS,

SOLUTIONS.

SERVICES.

SOLUTIONS.

SERVICES.

CUSTOMER ORGANIZATION SOLUTIONS,

Cyber Security

AGC‘s SOLUTIONS PORTFOLIO.

AGC‘S SERVICES PORTFOLIO.

TECHNOLOGY PRODUCT SOLUTIONS (TPS) PORTFOLIO.

Strong brand awareness with 40+ years of history

Sizable installed base

Market leader in control room designs and deployments

Reputation for being the best at complex signals and challenging environments

The trusted partner for IoT and the additional connectivity created by IoT – Control rooms (managing the data)

– Signal conditioning (collecting the data)

– Edge of network (connecting the data)

– Making everything work together (services)

High-Performance

KVM Networking

and Datacom

Pro AV and

Digital Signage IT Infrastructure

and Cabling

UNIFIED COMMUNICATIONS & COLLABORATION.

Combining communications

to amplify UX and CX.

IP Communications

We specialize in solving new

generation communication

needs of your Enterprise

Digital Multimedia Integration

User analysis, design network analysis,

audio-visual integration, and video

conferencing infrastructure deployment

Contact Centers

Voice – inbound / outbound,

self-service solutions, multimedia

management, video-based contact

centers, CRM integrations

Collaborations

AGC / BBox enable a converged Audio /

Video environment through collaborative

and interactive tools to create conference

rooms, board rooms, training rooms, virtual

classrooms and multipurpose halls

Structured

Cabling

Switching

Wi-Fi & Analytics

SD-WAN &

Carrier

Connectivity

Security

Engineering with

Reference Designs

Multi-Site Deployment

Cloud-Based

Help Desk

SLA-Driven

Day 2 Support

Digital-Ready

Branch Solution Delivered as a

Managed Service

DATA CENTRE.

Reinforcing infrastructure to

enhance network performance.

HYPER CONVERGED INFRASTRUCTURE (HCI)

PRIVATE

CLOUD

SDN

MOBILITY

Mobile First

• Everything wireless

• Mission-critical

performance

• Uniformity across

enterprise

• Long-term demands

Critical Performance

Wi-Fi + DAS/Small Cells

• Mission-critical segmentation

• Dense, accuracy-oriented RF

• Multi-network capacity and equivalent support by all carriers

• Building occupancy requirement

1000+

Devices

1000+

Locations

MOBILE FIRST EDGE IT,

Uniformity Across Locations Optimized Solutions

EDGE IT STRUCTURED CABLING,

When you partner with us,

you partner with a deep staff

of:

• Certified Engineers

• RCDDS

• Certified Project Managers

• Manufacturer-Certified

Techs

Growth Areas

• Cat 6A – Wi-Fi & PoE for new

Wi-Fi standards

• New IP devices and sensors

• Data Centers (fiber)

Plan For Tomorrow —Today

Redefining security softwares

to fortify businesses.

CYBER SECURITY

Harnessing emerging tech to enable

true transformation.

DIGITAL TRANSFORMATION & APPLICATIONS.

Automation

Customer Experience

Customer Engagement

& Loyalty

• CX measurement

• NPS analytics

• Customer Effort Score

Operational

Efficiency • Gamifications, WFM

Customer Journey

• Interaction Analytics • Contact Centers

• Omni Channel

• Self-service

• Voice Biometrics

• RPA

• Artificial Intelligence

• Desktop automation

• Chat and Speech bots

Reactive Value Added Services

Preventive

Service Proactive

GUARDIAN SUPPORT SERVICES. Tech support to enable process harmony.

PROFESSIONAL SERVICES.

Analyzing your IT landscape

to make your enterprise

future-ready.

CONSULTING DEPLOYMENT

TECHNOLOGY LANDSCAPE

REVIEW

DESIGN

TECHNOLOGY UPGRADES

CUSTOMIZATION AUDIT

Maintaining high availability by

proactive monitoring of IT

infrastructure

aMONITOR

Support and administration of IT

infrastructure

aMANAGE

G Reimagining networking to

ensure borderless workflow.

Security Operations Centre

Network Operations Centre

MANAGED SUPPORT SERVICES. Ensuring system efficiency to

accelerate business.

CLOUD COMPUTING SERVICES

ENTERPRISE SERVICE

MANAGEMENT

INTEGRATED MANAGEMENT DATA CENTRE SERVICES

Design services

Transition Services

Operational services

Improvement Services

• Customer Experience Center (CECs)

• Global Network Operation Centre (G-NoC)

• Global Security Operations Centre (G-SoC)

• Across Mumbai, India & Dallas, Texas

• ISO/IEC 9001:2008 and 27001:2013 certified

• SOC2 Type 1 Certified

• Certified manpower and expertise across technologies and services

• Equipped with delivery teams of Solution Architects, Projects Managers, Implementation Champions and Service Experts

• Universally skilled technicians

BE EST ASSURED.

AGC is equipped, certified and

driven towards the customer

organization.

R B

Fully Operational Centres

Champions

Certifications

STRONG RELATIONSHIP WITH THE ECOSYSTEM. Partnering with the best for delivering the best.

THE CUSTOMER DOMAINS. Extending across boundaries.

HOSPITALS

RETAILERS BANKS

7 of the 10 Largest Manufacturers

MANUFACTURERS

4 of the 6 Largest US Hospitals

6 of the Forbes 10 Largest US Banks

3 of the Fortune 5 Largest Utility Co. in the

US

The 3 HNN Largest Hotels in the World

3 of the NRF 6 Largest US Retailers

7 of the Forbes Top 10 Broadcast Companies

c c c c

c c c c

8 of the Fortune 10

Largest Tech

Companies

4 of the 6 Largest

US Hospitals

7 of the 10 Largest

Manufacturers

3 of the Fortune 5

Largest Utility Co. in

the US

7 of the Forbes Top

10 Broadcast

Companies

3 of the 6

Largest US Retailers

The 3 HNN Largest

Hotels in the World 6 of the Forbes 10

Largest US Banks

THE CUSTOMER ECOSYSTEM.

c

Extending across domains and boundaries.

OUR CREDIBILITY.

Is best answered by

our clients.

AGC enabled Sales operations to continue remotely for a large Realty developer

Case Study 1 - ENABLING REMOTE OPERATIONS TRANSFORMATION

The Client

For over three decades, this Realty developer has been an insignia of trust, transparency, and differentiated

service in the Real Estate sector.

It has developed numerous projects across multiple locations mainly in Residential, Office Space, Retail,

Hospitality and Social Infrastructure properties.

The Challenge

Due to the COVID-19 pandemic crisis,

their telecalling operations were on the

verge of shutting down, as working from

the office was not possible for the sales

staff.

AGC had deployed an

all-in-one multi-channel

Engagement Marketing

platform for a large real

estate developer, with a

customized CRM

adapter and an

automated outbound

dialer. The customer

used to run their daily

contact center

operations at their

Corporate HQ which

had to stop due to the

COVID-19 pandemic.

To continue their

operations, we had to

transform their existing

platform, to be

compatible with remote

operations in a mere 48

hours.

The Solution AGC configured agent profiles for telecommute mode through

the API provided by the application provider (Genesys) &

conducted test son the native platform to understand the

complete configurations and replicate them on our custom CRM

connector.

Benefits

The Realty developer was able to continue their outbound & incoming Sales operations remotely during

the Covid-19 pandemic.

AGC provides comprehensive Managed Services for an American contact center setup

Case Study 2 – COMPREHENSIVE MANAGED SERVICES

The Client

An American broadband communications and entertainment company, providing advanced digital video,

Internet, telephone and home security and automation services over its own nationwide IP network.

The Challenge

The client needed a long-term partner with

strong support service capability and strong

contact center technical competency for their

revenue generating & customer service

focused contact center environment.

An American

broadband

communications and

entertainment

company needed a

long-term partner to

managed & operate

their contact center

platform so that they

could focus on their

core business. The

partner would also

be a comprehensive

professional

services provider to

provide additional

services as new

projects and

opportunities

surface.

Benefits

The end customer could focus on their core business while AGC managed & operated their contact

center platform.

The Solution

AGC created a winning solution by forging a

partnership with two different OEMs and presenting

a single, comprehensive managed services offer that

leveraged the best of technology from AGC and the

OEMs.

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Optimize

Operating Costs

SPEED AHEAD

Integrating Tech.

Accelerating Business.

Increase Market

Penetration

Ensure Organizational Risk

and Compliance Adherence

Accelerate

Revenue Growth

Deliver Return

on Technology

Investments

Improve

Operational Efficiencies

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WE DELIVER,

TO HARMONIZE YOUR IT AND BUSINESS NEEDS

EXPERIENCE. AGC‘s New Generation Technology Integration.

LET‘S CONNECT

+91 22 6661 7300 / 7400 +91 22 6704 5888

info@agcnetworks.com

www.agcnetworks.com