InteliWISE FeaturesInvitation, accepting questions, providing actionable responses

1

Why important

Mimics human interaction, provides engagement and assistance for user seeking help in finding information

Appealing invitations,

contextual (day of the week, name, ‘welcome back’)

Users articulate question in their own

words

The right, actionable response is shown &

spoken

1INTELIWISE.com | Next Generation Self-Service Platform

InteliWISE FeaturesActively navigates through content, enriched by multimedia ‘how do I’s’

2

Why important

Leap search immediately to desired information/ content, providing multimedia access for a better accuracy

Agents opens searched content: subsection, data, multimedia, pdf …

User can ask question in every moment, if hesitates or requires “but how do I “ assistance

2INTELIWISE.com | Next Generation Self-Service Platform

By pressing “question mark” icon, the pop-up window opens with the tree of most important topics in Client Knowledge Base.

InteliWISE FeaturesPresenting the Knowledge Base

3INTELIWISE.com | Next Generation Self-Service Platform

InteliWISE Features Answers from multiple sources, incl. customized knowledge base or seamlessly integrated traditional search

4

Agent is a ‘one – stop’ source for searched information, that can be found in enterprise base or procedures and resources indexed by current search

Agent pulls the answer form Google, Autonomy, Microsoft or other integrated searches

Wikipedia or RSS can be supportive resources

4

Why important

INTELIWISE.com | Next Generation Self-Service Platform

InteliWISE Features Displaying contextual business scenario or query auto- completion

5

Business scenarios that put an user on the process track

Auto – completion, suggesting proper

information

Contextual assistance in relevant enterprise business process (search, ecommerce, data collection)

5

Why important

INTELIWISE.com | Next Generation Self-Service Platform

InteliWISE FeaturesIf doesn’t know the answer, converts to chat with live consultant or forwards the query to helpdesk

6

Minimizes frustration due to inability to find answer; alarms about the gaps in knowledge or content

Opens the live chat or email contact

Takes question, classifies it & sends

to helpdesk

6

Why important

INTELIWISE.com | Next Generation Self-Service Platform

After user press the “clock” icon, the pop-up window appears w the tree of most important topics in Client Knowledge Base.

InteliWISE FeaturesConversation history

7INTELIWISE.com | Next Generation Self-Service Platform

InteliWISE FeaturesRunning a survey, asking for feedback or training with own interactive trainer

8

Why important

Agent mimics personalized training/ surveying, yet makes this process interactive & engaging

It guides through the scenario like a real

person

It leverages the most current

enterprise learning knowledge/ content

Video agents actually runs an e-training or survey

8INTELIWISE.com | Next Generation Self-Service Platform

INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS

How InteliWISE Agent integrates with traditional Call Center support

Conversational Agents

InteliWISE – Intelligent Self Serve Platform

10INTELIWISE.com | Next Generation Self-Service Platform

Conversational Agents

NLP Engine (search)Multimedia Processing Engine

Enterprise Infrastructure Interface Web Services API’s (XML protocols)

Text to Speech Engine

CRM

CMS Websites (External and Internal)

Call Scripts

Transaction files

Analytics

InteliIWSEKnowledge Bases

Search Engine(s)

Synonyms

Prefixes

Application kbCorrections

Click to live chat

Click to email

Click to call back