intelligent business processes
DESCRIPTION
Slides from a webinar (sponsored by Software AG) that I gave on October 30, 2013TRANSCRIPT
Sandy Kemsley l www.column2.com l @skemsley
Intelligent Business
Processes
Raising the IQ
of your business processes
Agenda
l What makes a business process intelligent:
l Visibility
l Automation
l Prediction
l How intelligent processes can help your
business
l Getting started with intelligent business
processes
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What’s Your Process IQ?
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How Smart Are Your Processes?
Process Intelligence
l BI applied to processes
l Dashboard view of
running processes
l Historical reports
l BPMS content only
l Intelligence about
processes
Intelligent Processes
l Actionable dashboards
l Automated activities
based on external events
l Content from multiple
sources
l Processes that act
intelligently
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What Can Intelligent Processes
Do?
Automate problem avoidance
Recommend pre-emptive actions
Predict future problems
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Intelligent Process Capabilities
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Intelligent Process Capabilities
Intelligent Processes
Prediction
Automation
Visibility
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Process Visibility: Informational
Context For Knowledge Workers
l Model end-to-end
process
l Measure via direct
instrumentation
l Monitor relative to
model and KPIs
Model
Measure
Monitor
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Process Automation:
Sense And Respond
l Orchestration
l Decisioning
l Guardrails for
knowledge work
l Exception escalation
Process
Rules
Events
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Predictive Process Analytics:
Avoiding What Might Go Wrong
l Temporal analytics
l Missed deadlines
predicted rather
than detected
l What-if scenarios
l Pre-emptive
problem avoidance
Model
History
Prediction
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Benefits Of Intelligent Processes
Intelligent Process
Capability
Measurable Benefits
Process monitoring Visibility to management
Workforce optimization
Automated decisioning Consistent, faster decisions
Adaptation to changing
conditions
Business processes as a
competitive differentiator
Knowledge worker context Reduced time finding information
Higher-quality decisions
Pre-emptive problem
avoidance
Improved customer satisfaction
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Creating Intelligent Processes
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Getting Started: Methodology
l Driving initiatives l Quality or process
improvement
l Innovation
l Models l Enterprise
architecture
l Value chain
l Process
Methodology
Technology
Culture
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Getting Started: Technology
l Core system events
l Integration/automation l Process management
l Decision management
l Complex event
processing
l Analytics l Visualization
l Prediction
l Recommendations
Technology
Culture
Methodology
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Getting Started: Culture
l Identification and
alignment of goals
l Information
transparency
l Trust in intelligent
processes
Culture
Methodology
Technology
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Sandy Kemsley
Kemsley Design Ltd.
email: [email protected]
blog: www.column2.com
twitter: @skemsley
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Slides at www.slideshare.net/skemsley