The Intelligent Guide to Enterprise BPM

Unleash Process Power

Joerg Klueckmann

Software AG

25 October 2012

November 12, 2012 | 2

Download: www.softwareag.com/enterprisebpm

Paperback:joerg.klueckmann@softwareag.com

November 12, 2012 | 3

� Laws

� Guarantees

� Compliance requirements

� Risk management

� Internal controls

Laws and regulations

� SOA and business services

� IT security/standardization

� Cloud/Mobile/Social

Information technology trends

� Competition

� Cooperation

� Consolidation

� Economical climate

� Speed of innovation

Free market economy

� Customer satisfaction

� Product and service quality

� Response and delivery times

� Market segmentation

� Individualization

Customers

November 12, 2012 | 4

Applications(Built to last)

Business

November 12, 2012 | 5

Applications(Built to last)

Processes &Integration

(Built to change)

Business

November 12, 2012 | 6

November 12, 2012 | 7

November 12, 2012 | 8

• Business ProcessAnalysis

• Enterprise Architecture

November 12, 2012 | 9

November 12, 2012 | 10

November 12, 2012 | 11

BPA Capabilities powered by ARIS Platform

November 12, 2012 | 12

EBPM needs T-Shaped Individuals

Ability to applyknowledge across situations

Functional disciplinary skills

Source: Peter Hinssen, The New Normal

November 12, 2012 | 13

BPA for Transformation – Work Package Overview

Preparation Strategy Blueprint RealizationMonitoring & Optimization

ARIS Platform Installation

Conduct Platform Training

Identify business process challenges

Develop process portfolio & Trans-formation roadmap

Deduce Process Strategy

Assess process maturity

Prepare organi-zationaltransformation

Create Change Management Awareness

Enable CM Team & Create CM Instruments

Create Change Management Sustainability

Conduct Change Management

Enable continuous process improve-ment

Enrich process & KPI design for IT Implementation

Capture Process Baseline

Analyze process performance

Identify Improvement Opportunities

Develop, Evaluate & Prioritize To-Be Process Scenarios

Develop detailed to-be processes

Develop KPI framework

Evaluate solution

Prepare business case

Define transformation plan

November 12, 2012 | 14

BPA for Transformation – Work Package Overview

Preparation Strategy Blueprint RealizationMonitoring & Optimization

ARIS Platform Installation

Conduct Platform Training

Identify business process challenges

Develop process portfolio & Trans-formation roadmap

Deduce Process Strategy

Assess process maturity

Prepare organi-zationaltransformation

Create Change Management Awareness

Enable CM Team & Create CM Instruments

Create Change Management Sustainability

Conduct Change Management

Enable continuous process improve-ment

Enrich process & KPI design for IT Implementation

Analyze process performance

Identify Improvement Opportunities

Develop, Evaluate & Prioritize To-Be Process Scenarios

Develop detailed to-be processes

Develop KPI framework

Evaluate solution

Prepare business case

Define transformation plan

Capture Process Baseline

November 12, 2012 | 15

Deliverables produced

Rolls involved

Prerequisites used

Prime Assets used

Skills needed

Software products used

• Known AS-IS Baseline Issues Document Template

• Process Capture Template

• PRIME Process Modeling Checklist

• ARIS Business Publisher Portal Development Requirement

• Process Owner Guide

• PRIME Process Modelers and Document Authors Guide

• PRIME Process Reviewer Guide

• Sematic Checks

• Process Modeling Checklist

• AS-IS Models (Published)

• Known “AS-IS Baseline“ Issues Document

• ARIS Methods & Standards Conventions and Templates

• Business Stakeholder

• Subject Matter Expert

• Business Process Architect

• ARIS Administrator

• ARIS Business Architect Training

• Process Capture & Modeling

• ARIS Business Publisher Training

• BPMN 2.0

• Transformation Project Scope & Objectives

• Stakeholder Analysis,

• ARIS Methods & Standards Conventions

• ARIS Method Filter, “AS-IS” Process Architecture

• ARIS Methods & Standards Conventions Templates

• ARIS Business Architect

• ARIS Business Publisher

November 12, 2012 | 16

November 12, 2012 | 17

November 12, 2012 | 18

November 12, 2012 | 19

EA Capabilities powered by ARIS Platform

November 12, 2012 | 20

What You Achieve Through BPA & EA

� Providing transparency how the business operates

� Better SAP solutions through process-oriented requirements and reference processes

� Improving customer satisfaction (customer centricity)

� Transformation of IT into a business enabler

� Inventory of IT applications consolidates redundancies and enables impact analysis

November 12, 2012 | 21

BPA & EA Best Practices

� Find allies and establish a Center of Excellence (C-Level)

� Understand and support the corporate strategy

� Use best practice methodologies,standards and frameworks

� Manage expectations and define measures

� Establish solid process governance

November 12, 2012 | 22

“ARIS enabled us to conduct a process analysis, determine the inefficiencies and identify the potential for reducing costs. The total BPM project investment represented less than 20 percent of the savings potential identified and validated during the project.”

Henrik Ambak, Head of IT, Cargolux

November 12, 2012 | 23

"Enterprise architecture management with ARIS has enabled us to consistently build on our IT systems. It provides transparency of everything from processes and applications to technology."

Thomas Steinich, Head of Enterprise Services Application Architecture,The Linde Group

November 12, 2012 | 24

• Business ProcessManagement

November 12, 2012 | 25

IT-focused Process Automation

Business-focused Process TransformationBusiness Process Model

Technical Process Model

ProcessOwner

BusinessAnalyst

Business LineManager

IntegrationEngineer

ProcessDeveloper

BPM

Gap

November 12, 2012 | 26

Business Process Model

Technical Process Model

ProcessOwner

BusinessAnalyst

Business LineManager

IntegrationEngineer

ProcessDeveloper

Business-IT Alginment by• EPC-2-BPMN Transformation

• Governance

• Roundtripping

• Collaboration

November 12, 2012 | 27

November 12, 2012 | 28

November 12, 2012 | 29

BPM Capabilities powered by webMethods

November 12, 2012 | 30

What You Achieve Through BPM

� Less process cycle times through automating manual steps

� Less errors through reduced manual and duplicate data entries

� Increased consistency and repeatability

� Less time to change processes through model-driven approach

� Real-time visibility in key processes

November 12, 2012 | 31

BPM Best Practices

� Identify the right process for automation

� Be ready for ongoing process changes

� Build a bridge from the abstract process to the work environment

� Leverage existing IT assets and getmore out of them

� Implement measures

November 12, 2012 | 32

>>Man who shoots self in foot should

not buy automatic weapon.<<

Chinese proverb

November 12, 2012 | 33

"Using ARIS and webMethods has enabled us to integrate our R&D, production and logistics systems with our central SAP® ERP—and helped us achieve end-to-end control of all our business processes. We have 30 percent time reduced for the product launch process.”

Christian Schulze, CIO, Kneipp Group

November 12, 2012 | 34

"We shortened processing times, obtained traceable processes and a paperless work environment, thanks to Software AG’s webMethods BPMS. In doing so, we also improved overall sales, retention and transparency."

Anthony Aming, Project Manager, Baker Hughes

November 12, 2012 | 35

Drink Your Own Champagne

• Employee Lifecycle Framework:Human resources on- and off-boarding

• Global Deal Desk: Processing leads to become orders

• Ready Planner: Product releaseoptimization

• Global Sourcing: Optimizing purchasing process

November 12, 2012 | 36

• ProcessIntelligence

• Risk & Compliance

November 12, 2012 | 37

November 12, 2012 | 38

PI Capabilities powered by webMethods and ARIS Platform

November 12, 2012 | 39

November 12, 2012 | 40

November 12, 2012 | 41

What You Achieve Through Process Intelligence & GRC

� Best practice identification and continuous roll-out

� Real-time error correction before customer impact

� Measure first, then implement change

� Process KPI‘s manifest process orientation

� Responsiveness to regulatory compliance andbetter risk management

November 12, 2012 | 42

Process Intelligence & GRC Best Practices

� Obtain agreements and signatures on KPIs

� Draw a picture of the real world and be prepared to see the (ugly) truth

� Publish your KPIs to spread intelligence

� Measure first and sync with strategy

� Establish a risk and control landscape

November 12, 2012 | 43

"All participants in the process can now contribute proactively and have the same awareness of the actual key performance indicators. We saw a huge reduction in throughput times with the new process monitoring functionality."

Markus Witschi, Operations Manager for SMEs, Swisscom

November 12, 2012 | 44

“At Motorola, we want to be seamless on the inside and the outside. webMethods helped us get there faster by ensuring complete visibility throughout the order process in order to meet and exceed the needs of our customers.”

Charles Soto, Sr. Director, Enterprise, eBusiness and Integration

November 12, 2012 | 45

"ARIS increased the reliability of our internal control and strengthened its monitoring. It integrates our reporting into a single and comprehensive system, which provides us with an in-depth and real-time view of the controls' status."

Béatrice Layemar, Head of Internal Control Department, Technip

November 12, 2012 | 46

Applications(Built to last)

Business

November 12, 2012 | 47

Business

Applications(Built to last)

November 12, 2012 | 48

Productivitysavings of 20%

Investment less than20% of savings

Savings of $5-6on every bill

Cost reduction by 30%Preventing problems before they happen

Savings of 30 %Reducing time by 30%Reducing 75% of problem orders

November 12, 2012 | 49

Start anywhere, expand everywhere!

Any Questions?

Thank you!

joerg.klueckmann@softwareag.com