Inter-Personal Communication

Meaning:

• Exchange of information between one –to-one is called “interpersonal communication.”

• Interaction with people gives rise to interpersonal communication.

• One of the earliest media of exchange of information between two persons is known as the “interpersonal communication.”

The basic characteristic feature of interpersonal communication is oral and face-to-face communication.

It is quite different from other media, like written, mass or group communication.

Communication is a transaction process where people relate meanings, select arbitrary symbols and exchange of symbols.

Transactions have an important role in the interpersonal communication.

This helps to improve interpersonal skills in communication with other people in one or another situation.

Interpersonal communication is behavior-oriented. Interpersonal orientation to communication is mainly

concerned with transmitting information from one person to another.

The object of interpersonal communication is to effect a change in the behaviour.

In this way, the passing of information includes the psychological processes like perception , learning, motivation and the language.

Interpersonal communication plays crucial role in the organizational communication.

LISTENING

DEFINITIONS1. JOHNSON- According to Johnson “Listening is the ability to understand and respond effectively to oral communication.”2. KEITH DAVIS- “Listening is a conscious positive act requiring will power. It is not simple exposure to a sound.”3. M .v. Rodriquez- “Listening is a process of receiving, interpreting and reacting to the message received from the sender.”

The four steps of listening:

1. Hearing: At this stage, the listener simply attends

to the speaker to hear the message. If you can repeat the speaker’s words, you have heard the message. This step may fail if there is a great of noise or if the listener is occupied with something else.

2.Interpretation: This depends on the listener’s vocabulary,knowledge,experience and so on. if the listener fails to interpret the words correctly, the message is misunderstood. people misinterpret words because of varying knowledge,vocabulary,experience, attitude, culture and background. a listener may also fail to note or may misinterpret the speaker’s body language.

3.Evaluation: At this stage the listener decides what to do

with the received information. When you are listening to a sales talk, you

may choose to believe or not to believe what you hear.

The judgments you make at the stage of evaluation are crucial to the listening process.

4.Response:

The listener’s response to the message may be in words or in body language.

The response lets the speaker know whether the listener has got the message and what his/her reaction is.

Developing listening skills:

Ability to listen more effectively can be acquired through discipline & practice. Effective listening requires concentration attention to the ideas presented be relaxed and not to be emotional.

Listening is a skill that needs to be mastered. Everyone cannot be a good listener.

One of the primary essentials for developing good listening skill is cultivation of a positive attitude.

Tips /suggestions principles for effective listening.

1. Realise that listening is a hard work. 2. Prepare to listen. 3. Positive attitude. 4. Resist distractions. 5. Listen to understand not refute(argument). 6. Keep an open mind. 7. Concentrate on the context.

8. Combined verbal communication with non verbal communication.

9. Be patient don’t interrupt don’t become over stimulated too excited.

10. Make the re-statement and summary of mgs.

11. Take time for discussion. 12. Understand speakers feeling. 13. Develop a relationship with the speaker.

Blocks/ barriers for effective listening:

1. Distractions in your mind – body present mind is absent.2. Lakh of motivation or interest.3. More thinking than listening-planning a reply what to say

when the speaker stops or ask.4. Tendency to criticize-speakers appearance, manner, voice, etc;5. being self centered- take about themselves rather than share a

conversation with other. They want to others to listen to them but are not willing to other.

6. Avoid what is difficult.7. Excessive note taking.8. Emotional blocks –tendency to ignore &block out ideas that

disturb once emotional comfort.9. Impatient.10. Poor health.11. Personal anxieties (worries)12. External noise &disturbance.

Feedback

Meaning: Give response to the message Feedback involves three skills, 1.Getting or eliciting feedback 2.Receiving and accepting feedback 3.Giving feedback

1.Getting feedback: If you are a good observer and good

listener, you can get feedback more easily. you must be able and willing to maintain silence and interest while others speak.

2.Receiving feedback: Once you get feedback, you must be able

to receive and accept it without feeling threatened. it is easy to feel angry when you find that the other person has not understood what you explained.

3.Giving feedback:

As listener, you have the responsible to give feedback.

Check your own understanding by summarizing, by asking for clarifications, and whenever possible, by stating your own views and feelings in response to the communication.

Express your response honestly and non-emotionally, and without giving offence.

Give feedback in a positive manner so that the person feels prepared to accept it; negative feedback can put person on the defensive

Be specific, not general or vague. Don’t make a general statement; say specifically what you are responding to.

Be descriptive, not evaluation. Describe what you see and hear and feel; do not bring in moral judgment of good or bad, right or wrong.

Be sure of your own motive in giving feedback. it should be given for a genuine reason and not to put down someone.

If the feedback is given with a sense of power or superiority over the other, it has a bad effect.

THANK YOU