interactive - coming of age...the holy grail for customers is fulfilling experiences ... website...
TRANSCRIPT
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Corporate
Capabilities
INTERACTIVE
BABY
BOOMER &
SENIOR
MARKETING
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About Us
20+ years of traditional & digital marketing
experience connecting with baby boomers &
seniors
Last 5 years exclusively focused on online/digital
Full-service interactive agency
Multiple industry track record
Startups to fortune 500
Mix of branding & performance-based marketing
channels
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Differentiators
Ageless marketing & consumer behavior marketing insights, experience
More than 20 years expertise & experience in boomer/senior b2c marketing
Target market inclusive not exclusive strategies, methods & tactics approach
Exclusively online focused
Proven track record of scaling campaigns efficiently
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Differentiators
Expertise in designing campaigns connecting products/services with consumers stage of life values, motivators, needs & desires
Integrated Approach
Conversion-Focused
Advanced Analytics
Transparent Account Management
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Differentiators
Knowledge of how generational values, behavior, buying motivators & satisfaction needs change
Helps us to create & execute:
Effective marketing strategies
Motivating interactive communications
Engaging PR
That effectively communicates & evokes measurable responses
Generating more sales leads & increasing sales closings potential
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Selected Clients
COA Team Experience
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What We’ve Learned
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Where the Money is
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We’ve Learned Why Communications,
Marketing & Sales Have Gotten Tougher
• Culture
• Marketing
• Sales
• PR/Media
• Operations/ Service
• Customer Satisfaction
• Product/Service Development
Impacts
– Hearing
– Taste
– Touch
– Smell
– Manual dexterity
– General mobility
– Vision
– Thinking style
– Values
– Cognitive
processing
– Communication
– Root Motivators
Physiological
Changes Brought About by Aging Markets
Behavioral
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We’ve Learned Boomers & Older Customers
Are Not All the Same!
No such thing as a pure “boomer” & “senior" customer market”
115 million consumers are not a single segment. Very diverse, e.g.:
Socio-economic
Income
Education
Religion
Politics
Geography
Life style
But, life stage does have an impact on how common values & motivators are manifested
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We’ve Learned Age Shouldn’t be a
Communications Driver
Age is a consideration in that it informs marketers about physical, cognitive & life stages
More important to focus upon how people think & behave in their stage of life
Underlying purchase motivations are a result of the older customer's place in time (Life stage)
Their minds tell them they aren’t old Older customer’s often feel 10-14 years younger than they are
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We’ve Learned Motivations Do Not Originate
in the Conscious Mind
Product/service messages need
to connect with hidden drivers” of
consumers’ behavior
Older people’s motivations tend to
be qualitatively more experiential
& less materialistic than younger
people’s motivations
Marketing Implications:
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We’ve Learned How To Connect With
Purchase Motivators
Root Motivators
•Identity
•Relationships
•Purpose
•Adaptation
•Energy
Manifestation of Root Motivators
Dependence vs. Autonomy
Materialism vs. Experiential
Egocentrism vs. Altruism
Knowledge vs. Wisdom
Disengagement vs. Engagement
Dominant: 1st half Dominant: 2nd half
– Rules Based – Emotion Based
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We’ve Learned Making Connections is
Different
Realistic, more practical – with age
comes wisdom
Dependent on context – behavior is
harder to predict
Detached, more individuated – less
subject to peer & other social
influences, yet more caring of
relationships
Resistant to persuasion – less
influenced by hyperbole in advertising
Behavior Is More:
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We’ve Learned Making Connections is
Different
Emotional, intuitive – “gut feelings”
often trumps reasoning
Focused on peak experiences –
desires are less materialistic, more
experiential; pleasure sought in
little things
Introspective – more self-informed
Authentic – less disposed to trying
to impress others; fewer “airs”
Behavior Is More:
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In Summary, We’ve Learned . . .
Successful companies position themselves as
“Gateways to Desired Experiences”
The Holy Grail for customers is
fulfilling experiences
Brands must be positioned according
to the experiences they lead to
To position brands by experiential possibilities
you must adopt a customer-centric consciousness
Entice their imaginations
Let them self-select
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What We Do:
Interactive Marketing
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Our Approach & Differentiators
Boomer & Senior focused
Integrated Ageless Marketing
Multi-industry traditional & online marketing experience
Conversion-Focused
Advanced Analytics
Proven track record of scaling campaigns efficiently
Transparent Account Management
Campaigns designed to connect with consumer’s stage of life values, motivators, needs & desires
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Origins of Motivators
Identity needs
Purpose needs
Relationships needs
Adaptation needs
Motivate self-
preservation
behavior
(physiological,
psychological &
social)
Motivate behavior
that seeks social,
organizational &
spiritual connections
Motivate
behavior that
validates & gives
meaning to life
Motivate behavior
that promotes
progress in
knowledge & skill
development Motivate behavior that
promotes health, well-being
& functionality
Energy needs
Source: Ageless Marketing, David B. Wolfe
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Origins of Motivators
MUV’s 1st half of life 2nd half of life
•Identity dependence vs. autonomy
•Relationships materialism vs. experiential
•Purpose egocentrism vs. altruism
•Adaptation novelty vs. habit
•Energy escape vs. engagement
Source: Ageless Marketing, David B. Wolfe
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Seasons of Personal Development Life
Stages
21
Fall: Shift to inner development - 38+ - 60+
Survival focus: Work-play (search for meaning) Tragic mode: “I can’t do as much as I once thought; who am I really?”
Winter: Integration of life experiences - 58+- ? Survival Focus: Reconciliation (making sense of life)
Ironic mode: “There’s good in most every bad, bad in most every good - c’est la vie!”
Season Developmental Focus Years
Source: Ageless Marketing, David B. Wolfe
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What We Do
Search Engine Marketing
COA provides advanced paid search marketing
management
Search Engine Optimization
COA works with a wide spectrum of sites, helping to
develop, implement & measure SEO efforts
Conversion Optimization
COA has the experience & expertise to optimize websites
for conversion
Website Development, Design, Creative & Messaging
COA combines the latest design techniques, coupled with
the most effective usability approaches to create compelling
websites for baby boomers & older customers
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What We Do
Email Marketing
COA, provides a full service email solution – including
design, contact strategy, list segmentations, delivery,
deliverability, reporting & analysis
Web Analytics
COA provides the insights & actionable recommendations
to help you set up, monitor & leverage your web analytics
data
Affiliate Marketing
COA provides full affiliate marketing management &
optimization
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What We Do Social Media
COA provides a comprehensive approach to Social
Media:
Develop strategies for creating a social media
presence & implement the best outlets (blog, social
network accounts, etc.)
Campaign Design/Development
Develop social network accounts & initial
recommendations on conversation topics & strategy
for marketing
Build out blog platform & initial strategy
recommendations
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What We Do Social Media
Campaign Implementation & Execution
Manage & maintain social network accounts (i.e.
Facebook & Twitter)
Blogger outreach –enhance brand/program
awareness & inbound links (SEO)
Monitoring & Reporting
Monitor online conversations to determine reach,
voice
Tie social media back to traffic, conversions
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What We Do
Traditional Marketing
More than twenty years of traditional marketing
experience connecting with baby boomer & senior
customers
Marketing Consulting
COA provides results-focused solutions for your
traditional & online marketing needs
Keynote & Workshop Educational Programs
Onsite programs:
Improving marketing to boomers & seniors
Increasing sales to boomers & seniors
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Creative Summary
Interactive Design
Content Development
Usability Improvements
Rooted in Conversion
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Analytics Summary
Campaign Performance
Attribution Modeling
Clickstream Analysis
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How We Do It
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Client Interaction Summary –
A Collaborative Process
Understand - key insights/current situation
Develop Interactive Plan:
Goals – broad statement of intent
Objectives – what you do to achieve goals
Strategies – how you do it
Promise/reasons why
Key targets
Focus
Tone/Tactics
Application of appropriate eMarketing technology
Execute & monitor plan
Strategic Thinking & Planning
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Selected Creative
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Thanks For Your Time
Contact: Jim Gilmartin
630-462-7100
www.comingofage.com