interactive intelligence cic 2015 r4 patch1 configuration guide · 2015. 12. 22. · sprint sip...
TRANSCRIPT
Interactive Intelligence
CIC 2015 R4 Patch1
Configuration Guide
Performed By
tekVizion PVS, Inc. Contact: 214-242-5900
www.tekvizion.com
Sprint SIP Trunk Certification Guide
Page 1 of 25 TEKVIZION PVS, INC. CONFIDENTIAL
Copyright © 2015 by tekVizion PVS, Inc. All Rights Reserved. Confidential Information The information contained in this document is confidential and proprietary to tekVizion PVS, Inc. Its purpose is to communicate the overall strategy of an Interoperability Test Plan used by tekVizion Labs. This document is the property of, and is proprietary to tekVizion. It is not to be disclosed in whole or in part without the express written authorization of tekVizion, shall not be duplicated or used, in whole or in part, for any purpose other than to evaluate the proposed scope of testing under contemplation. TEKVIZION, TEKVIZION PVS, AND TEKVIZION LABS ARE TRADEMARKS OF TEKVIZION PVS, INC.
DOCUMENT REVISION HISTORY
Version Reason for Change Date Created/Updated by
1.1 Initial Release 9/2/2015 Pradeep Gali
Sprint SIP Trunk Certification Guide
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Table of Contents 1 Introduction ................................................................................................................................................... 3 2 Validation Environment .................................................................................................................................. 4
2.1 Network Topology ....................................................................................................................... 4 2.2 Hardware Components ............................................................................................................... 5 2.3 Software Requirements ............................................................................................................... 5 2.4 Features ...................................................................................................................................... 5
2.4.1 Features Supported ............................................................................................................. 5 2.4.2 Features Not Supported ...................................................................................................... 5
3 Summary of Test Results ................................................................................................................................ 6 3.1 Declaration .................................................................................................................................. 6
3.1.1 Purpose ............................................................................................................................... 6 3.2 Passed ......................................................................................................................................... 6 3.3 Not Tested / Not Supported ......................................................................................................... 6
4 CIC Server Trunk Configuration ....................................................................................................................... 7 4.1 Trunk (Line) Configuration .......................................................................................................... 7
4.1.1 Set Server IP Address .......................................................................................................... 7 4.1.2 Line Configuration ............................................................................................................... 8 4.1.3 Line Groups ....................................................................................................................... 23
Table of Figures Figure 1: Network Topology .......................................................................................................................................... 4 Figure 2: Server IP Address ........................................................................................................................................... 7 Figure 3: Line Configuration .......................................................................................................................................... 8 Figure 4: Lines Configuration - Cont. ............................................................................................................................ 9 Figure 5: Line Configuration - Cont. ............................................................................................................................ 10 Figure 6: Line Configuration - Cont. ............................................................................................................................ 10 Figure 7: Line Configuration - Cont. ............................................................................................................................ 11 Figure 8: Line Configuration - Cont. ............................................................................................................................ 12 Figure 9: Line Configuration - Cont. ............................................................................................................................ 13 Figure 10: Line Configuration - Cont. .......................................................................................................................... 13 Figure 11: Line Configuration - Cont. .......................................................................................................................... 14 Figure 12: Line Configuration - Cont. .............................................................................................................. 15 Figure 13: Line Configuration - Cont. .............................................................................................................. 15 Figure 14: Line Configuration - Cont. .............................................................................................................. 16 Figure 15: Line Configuration - Cont. .............................................................................................................. 16 Figure 16: Line Configuration - Cont. .............................................................................................................. 17 Figure 17: Line Configuration - Cont. .............................................................................................................. 18 Figure 18: Line Configuration - Cont. .............................................................................................................. 19 Figure 19: Line Configuration - Cont. .............................................................................................................. 20 Figure 20: Line Configuration - Cont. .............................................................................................................. 20 Figure 21: Line Configuration - Cont. .............................................................................................................. 21 Figure 22: Line Configuration - Cont. .............................................................................................................. 22 Figure 23: Line Configuration - Cont. .............................................................................................................. 22 Figure 24: Line Groups ................................................................................................................................... 23 Figure 25: Line Groups - Cont. ........................................................................................................................ 23 Figure 26: Line Groups - Cont. ........................................................................................................................ 24
Sprint SIP Trunk Certification Guide
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1 Introduction This configuration guide describes how to configure an ININ CIC 2015 R4 SERVER with a Sprint SIP Trunk.
The deployment model covered in this application note is an ININ CIC 2015 R4 SERVER with a Sprint SIP
Trunk connected to the PSTN.
The configuration of the ININ CIC 2015 R4 SERVER detailed in this document is based on a lab
environment with a simple dial-plan used to ensure proper interoperability between the Sprint SIP Trunk
and the PSTN network.
Testing was performed by tekVizion Labs, an independent testing and certification facility, in accordance
to ININ Certification Test Plan. Key features verified are:
• New services install processes • Call capabilities (various features, basic call operations, local calling, domestic long distance
calling and international calling) • FAX • Out-of-band DTMF • Conference Calls
The configuration described in this document details the critical commands to have enabled for
interoperability to be successful.
This Application Note details the configuration used for connectivity to the tekVizion PSTN network. This document serves as guidance for the integration, but does not guarantee interoperability for every use case or release combinations.
Sprint SIP Trunk Certification Guide
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2 Validation Environment
2.1 Network Topology
Figure 1: Network Topology
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2.2 Hardware Components
ININ CIC Media Server
ININ CIC 2015 Servers
Polycom IP 550 Phones
2.3 Software Requirements
Software Load: ININ CIC 2015 R4 Patch1
2.4 Features
2.4.1 Features Supported
Voice calls using G.711 codec
RFC 3261 support
Calling number presentation / restriction
Call conferencing
Call transfer (attended, unattended & blind transfer)
Call hold and resume
Call forwarding
CIC Server Switchover
2.4.2 Features Not Supported
Interaction SIP Proxy Support: Sprint can support the use of a Proxy in front of CIC Server. Sprint currently supports the Edgewater line of proxy servers. Requirement is NAT must be used.
REFER Based Transfer: REFER based transfers can be supported by Sprint, but this is not the usual way Sprint is configured
Multiple Ports: Sprint does not support Multiple Ports
TCP SIP Messaging: TCP SIP can be supported by Sprint, but this is not the usual way Sprint is configured
sRTP Support: Sprint does not support sRTP. This is a Level 3 inter-operation agreement for use of carrier interoperability trunks.
TLS: Sprint does not support TLS
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3 Summary of Test Results
3.1 Declaration
tekVizion has tested the ININ CIC 2015 R4 Patch1 with the Sprint SIP Trunk and has Certified its use as a
Service Provider.
3.1.1 Purpose
This document serves to provide other areas of ININ CIC 2015 R4 Patch1 Certification test review of the
Sprint SIP Trunk. Uses of this product outside that of public voice call termination/origination to the
Sprint SIP Trunk host falls outside the scope of this certification.
3.2 Passed
All test cases that were executed successfully have been marked as ‘Pass’
3.3 Not Tested / Not Supported
The following test cases were marked as ‘Not Supported’
REFER based-transfers can be supported by Sprint, but this is not the usual way Sprint is
configured.
SIP Authentication.
Interaction SIP Proxy is not supported. Sprint currently supports the Edgewater line of proxy
servers and NAT must be used.
Sprint does not support multiple SIP ports.
TCP SIP can be supported by Sprint, but this is not the usual way Sprint is configured.
Sprint does not support TLS SIP.
SRTP is not supported by Sprint. This is a Level 3 inter-operation agreement for use of carrier
interoperability trunks.
Sprint SIP Trunk Certification Guide
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4 CIC Server Trunk Configuration
4.1 Trunk (Line) Configuration
4.1.1 Set Server IP Address
1. Navigate Start > Control Panel > Network and Internet > View network status and tasks> Change Adapter Settings > Ethernet> Ethernet Status > Properties > Internet Protocol Version 4(TCP/IP4) > Properties
2. Select Use the Following IP Address 3. Set IP Address: 10.64.4.4 is used in this example. This is the IP address assigned for the ININ CIC
2015 server 1 4. Set Subnet mask: 255.255.0.0 is given for this example 5. Set Default Gateway: 10.64.1.1 is used for this example 6. Set Preferred DNS Server: 10.64.3.39 is used for this example. The computer is placed in this
domain for this example. 7. Set Alternate DNS Server: 10.64.1.3 is used for this example. This is the DNS server for
Enterprise network. 8. Click OK
Figure 2: Server IP Address
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4.1.2 Line Configuration
1. In Interaction Administrator, navigate to CICSERVER1(Name of IC Server) – 2015 R4 > Lines 2. Double Click on Lines 3. Click New 4. Set Enter Line Name: Sprint is given for this example
Figure 3: Line Configuration
Sprint SIP Trunk Certification Guide
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4.1.2.1 Line
1. Under the SIP Line Configuration tab: a. Select Line in the left navigation panel b. Set Line Usage: General Purpose is selected from the drop down menu c. Set Domain Name: CICServer.tekviziondomain.com is given for this example. This is the
FQDN of the server provided at the domain controller. This FQDN should be able to resolve both primary server and switchover server IP Addresses.
d. Check Enable Fax Detection. It supports both Fax Protocols T30 & T38 e. All the other values are set to default values
Figure 4: Lines Configuration - Cont.
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Figure 5: Line Configuration - Cont.
Figure 6: Line Configuration - Cont.
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4.1.2.2 Identity (In)
1. In left navigation pane click Identity (In) 2. All the values are set to default values as shown in the figure below
Figure 7: Line Configuration - Cont.
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4.1.2.3 Identity (Out)
1. In left navigation pane click Identity (Out) 2. Set Line Value 1:
a. Set Name: Sprint is given for this example b. Set Address: Enter the pilot number of the DID range assigned by ITSP. 9138271500 is
given for this example. 3. Click OK 4. All the other values are set to default values as shown in the figures below
Figure 8: Line Configuration - Cont.
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Figure 9: Line Configuration - Cont.
Figure 10: Line Configuration - Cont.
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4.1.2.4 Audio
1. Set Audio Path: Always In is selected from dropdown menu. This disables the Media Bypass. 2. Set DTMF Type: RFC2833 if supported, otherwise inband is selected from dropdown menu 3. Set DTMF Payload: 101 is selected for this example 4. All the values are set to default values as shown in the figure below
Figure 11: Line Configuration - Cont.
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4.1.2.5 Transport
1. In left navigation pane, click Transport 2. All the values are set to default values as shown in the figures below
Figure 12: Line Configuration - Cont.
Figure 13: Line Configuration - Cont.
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4.1.2.6 Session
1. In left navigation pane, click Session 2. All the values are set to default values as shown in the figure below
Figure 14: Line Configuration - Cont.
4.1.2.7 Authentication
1. In left navigation pane click Authentication 2. The Authentication box must be checked to enable Authentication. The User Name and
Password must be filled out with the appropriate information provided by the Registrar.
Figure 15: Line Configuration - Cont.
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4.1.2.8 Proxy
1. In left navigation pane, click Proxy 2. Set Address: 199.11.104.70 is used for this example. This is the Address of the next hop (i.e.
Sprint SIP Trunk LAN IP Address) 3. Set Port Number: 5060 is given for this example 4. Click OK
Figure 16: Line Configuration - Cont.
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4.1.2.9 Registrar
1. In left navigation pane, click Registrar 2. The Registrar IP Address and Phone number can be added here for the IC server to send
registration request to this server 3. All the values are set to default values as shown in the figure below
Figure 17: Line Configuration - Cont.
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4.1.2.10 Headers
1. In left navigation pane, click Headers 2. All the values are set to default values as shown in the figure below
Figure 18: Line Configuration - Cont.
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4.1.2.11 Access
1. In left navigation pane, click Access 2. Under All Computers will be:
Check Denied Access 3. Click Add 4. Set Address: Enter the Address of the next hop (i.e. Sprint SIP Trunk LAN IP Address).
199.11.104.70 is used for this example.
Figure 19: Line Configuration - Cont.
4.1.2.12 Region
1. In left navigation pane, click Region 2. All the values are set to default values as shown in the figure below
Figure 20: Line Configuration - Cont.
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4.1.2.13 Recorder
1. In left navigation pane, click Recorder 2. All the values are set to default values as shown in the figure below
Figure 21: Line Configuration - Cont.
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4.1.2.14 Call Putback
4.1.2.14.1 Sending SIP REFER Messages Disabled
1. Click the Call Putback Tab a. Enable sending SIP REFER messages is unchecked for Internal (Blind & Consultative)
Transfers as per Test cases
Figure 22: Line Configuration - Cont.
4.1.2.15 Custom Attributes
1. Click the Custom Attributes Tab 2. All the values are set to default values as shown in the figure below
Figure 23: Line Configuration - Cont.
Sprint SIP Trunk Certification Guide
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4.1.3 Line Groups
1. Navigate to Line Groups 2. Right Click 3. Select New 4. Set Enter the Group Name: Sprint is given for this example 5. Click OK
Figure 24: Line Groups
4.1.3.1 Configuration
1. Under Configuration Tab: a. Check Use as Dial Group b. Under Hunt Selection Method: Select Descending Sequential
2. Click Apply
Figure 25: Line Groups - Cont.
Sprint SIP Trunk Certification Guide
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4.1.3.2 Members
1. Under Members Tab a. From Available Lines: Select Sprint and Click Add b. The Sprint Line should be moved to “Currently Selected Lines” as shown below
2. Click Apply
Figure 26: Line Groups - Cont.