INTERCONNECTING NETWORKING INA210

WHY ARE CERTIFICATIONS IMPORTANT?· Increases opportunities for career advancement· Industry validation of your knowledge and skills· Powerful credential to have on your resume· Hiring managers prefer to hire certified candidates· Demonstrates a certain level of knowledge and skills

CSI PROVIDES· Certification preparation· On campus testing · Exam fees included in tuition

“CSI changed my life 180 degrees. Almost immediately

(after graduation) I got a job as a managed systems

specialist with the help of CSI’s career development. They

jump-started my career and my second life.”

A+/ Cisco Track

CAREER PROGRAMNETWORKING

Michael HunzingerzCSI Graduate

csinow.edu888-451-5155

Computer Systems Institute is approved by the Division of Private Business and Vocational Schools of the Illinois Board of Higher Education. For more information about our graduation rates, the median debt of students who completed the programs, and other important information, visit our web site at: www.csinow.edu/about-csi/consumer-information. CSI is accredited by the Accrediting Council for Independent Colleges and Schools to award certificates. ACICS is listed as a nationally recognized accrediting agency by the United States Department of Education and is recognized by the Council for Higher Education Accreditation.

EFFECTIVE: 12/17/2014

CUSTOMER SERVICEPROFESSIONAL DEVELOPMENT

BM112 SS102

COMPTIA A+ IIICOMPTIA A+ IICOMPTIA A+ I

NA132 NA122 NA112

INTERCONNECTING NETWORKING IVINTERCONNECTING NETWORKING III INTERCONNECTING NETWORKING II

NA240 NA230 NA220

CompTIA

A+

CISCO CCNA

CISCO CCENT

CUSTOMER

SERVICE

PROGRAM DESCRIPTIONPROFESSIONAL DEVELOPMENT• Critical thinking and problem-solving skills• Time management skills, self-directed learning• Personal accountability, effective study habits

CUSTOMER SERVICE• Strategies for handling challenging customer service issues• Customer Retention and Satisfaction• Leadership in Customer Service

COMPTIA A+ I• Install and configure computer hardware• Covers the differences between computer systems components and software• Perform preventative maintenance on internal computer components

COMPTIA A+ II• Explanation of CompTIA A+ Troubleshooting Model• Differences between computer hardware & software malfunctions• Develop an understanding of client operating systems

COMPTIA A+ III• Explain communication methods between computer systems• Install & configure a SOHO (Small office/ Home Office) network• Perform preventive maintenance on software, virus removal and system recovery

INTERCONNECTING NETWORKING DEVICES I• Troubleshoot host connections• Configure Cisco switches and routers• Backup and restore configuration files & manage network equipment

INTERCONNECTING NETWORKING DEVICES II• Configure and troubleshoot a switch and router in a SOHO

network environment• Spanning Tree Protocol (STP)• Concepts of VLANs and trunking• Routing between VLANs

INTERCONNECTING NETWORKING DEVICES III• Implement VLSM otherwise known as subnetting• Configure, verify, and troubleshoot OSPF & EIGRP on network

routers• Use access control lists (ACLs)• Configure Nat and Pat routing roles

INTERCONNECTING NETWORKING DEVICES IV• Configuration of IPv6 addressing and Routing Information

Protocol new generation (RIPng)• VPN Solutions, configuration of PPP, CHAP, and PAP

authentication methods• Frame Relay operation and troubleshooting

CAREER PROGRAMNETWORKING

A+/ Cisco Track

PROGRAM SCHEDULE

PROGRAM START DATE PROGRAM LENGTH

csinow.edu888-451-5155

CAREER OUTCOMESPROJECTED GROWTH+13% (sourced ONET Online)www.onetonline.org/linksummary/15-1151.00

JOB TASKS· Provide technical support for users· Install and perform minor repairs to hardware and software· Oversee daily performance of computer systems· Set-up computer workstations for employee use

JOB TITLES· Computer Technician· Help Desk Support· Computer User Support Specialist· Desktop Support Specialist· Network Support Technician