intercultural communication chapter 3 intercultural communication competence...

Download Intercultural Communication Chapter 3 Intercultural Communication Competence www.newmaneducation.com1

If you can't read please download the document

Post on 17-Dec-2015

236 views

Category:

Documents

1 download

Embed Size (px)

TRANSCRIPT

  • Slide 1
  • Intercultural Communication Chapter 3 Intercultural Communication Competence www.newmaneducation.com1
  • Slide 2
  • The United States is Intercultural Metaphors that describe the United States: Melting Pot Tributaries Tapestry Garden Salad
  • Slide 3
  • Metaphors of US Diversity Melting Pot Implies a fusing of cultural elements Cultural elements lose their distinction Cultures lose their individual identity
  • Slide 4
  • Metaphors of US Diversity Tributary Identities are maintained in the short-term Assumes all will blend into one Tributaries are less important than the mainstream
  • Slide 5
  • Metaphors of US Diversity Tapestry Each thread can be different Weaving patterns vary by location But, tapestries are static while cultures are not
  • Slide 6
  • Metaphors of US Diversity Garden Salad Each culture is distinct The cultures are mixed and contribute to make a unique whole But, implies a lack of stability Cultures dont always mix easily
  • Slide 7
  • What to Call us? American? North American? United Statians? United Staters? U. S. Americans?
  • Slide 8
  • Negative Terms to Describe us Dominant culture Majority culture/minority culture White/caucasian
  • Slide 9
  • Terms for Cultural Groups African-American Hispanic, Chicano, Mexican-American, Latino Native-American, Asian-American, Pacific Islander
  • Slide 10
  • African-American Recognizes African cultural influences Acknowledges differences in African- American and European-American culture
  • Slide 11
  • Hispanic, Chicano, Mexican-American, Latino Hispanic Chicano Mexican-American Latino
  • Slide 12
  • Native-American, Asian- American, Pacific Islander Native-American Asian-American Pacific Islander
  • Slide 13
  • Competence and Intercultural Communication Intercultural communication competence Components of intercultural competence
  • Slide 14
  • Intercultural Communication Competence Competent communication is an interaction that is perceived as effective in fulfilling certain rewarding objectives in a way that is also appropriate to the context in which the interaction occurs.
  • Slide 15
  • Intercultural Communication Competence Competence must be: Perceived Appropriate Effective
  • Slide 16
  • Components of Intercultural Competence Context Appropriate and effective behaviors Knowledge, motivations, and actions
  • Slide 17
  • Context Not an individual attribute Based on cultural expectations Setting helps define acceptable behavior Acceptable behavior in one culture may not be in others
  • Slide 18
  • Appropriate Behaviors Behaviors regarded as: proper and suitable given- the expectations generated in a given culture, the constraints of the specific situations, and the nature of the relationship between interactants.
  • Slide 19
  • Effective Behaviors Behaviors that lead to the achievement of desired outcomes
  • Slide 20
  • Sufficient Knowledge Culture-generated information Culture-specific information Knowledge of your own culture
  • Slide 21
  • Suitable Motivations Feelings and intentions Feelings refer to emotional or affective states Feelings are not thoughts Feelings are reactions to thoughts and experiences Feelings involve sensitivity and attitudes Intentions are what guides our choices Goals, plans, objectives, desires, used to focus Can be affected by stereotypes
  • Slide 22
  • Skilled Actions The actual performance of appropriate and effective behaviors Must be able to do what is needed Can have right info, feelings, and intentions but lack behavioral skills
  • Slide 23
  • BASIC Behavioral Assessment Scale for Intercultural Competence
  • Slide 24
  • 8 BASIC Behaviors Displays of Respect Orientation to Knowledge Empathy Interaction Management Task Role Behavior Relational Role Behavior Tolerance for Ambiguity Interaction Posture
  • Slide 25
  • Displays of Respect What is respectful in one culture may be different in others Verbal and nonverbal components
  • Slide 26
  • Orientation to Knowledge When our language and actions show a focus on individuality rather than universal group traits Must move beyond the perspective of our own personal cultural framework
  • Slide 27
  • Empathy Verbal and nonverbal behaviors that are complimentary to the thoughts, feelings and experiences of others Behaving as if we understand the world as someone else does
  • Slide 28
  • Interaction Management How to talk to others appropriately and effectively Initiation, turn taking, etc.
  • Slide 29
  • Task Role Behavior Group problem solving skills Understanding that other cultures accomplish tasks differently Entwined with cultural expectations Different cultures can call the same thing a social activity or a task
  • Slide 30
  • Relational Role Behavior Efforts to build and maintain personal relationships that support ithers and solidify feelings of participation
  • Slide 31
  • Tolerance for Ambiguity If we do not tolerate ambiguity well we can respond with hostility and anger Competent communication requires a higher tolerance level
  • Slide 32
  • Interaction Posture Responding in a nonjudgmental way Avoid behaviors that state or imply right/wrong Use description rather than interpretation or evaluation
  • Slide 33
  • Description, Interpretation, and evaluation (D-I-E) Tool used to control the meaning attributed to verbal and nonverbal symbols that others use Most people are not aware when the interpret or evaluate the symbols of others
  • Slide 34
  • Description Identify the sensory information that will form the basis for interpretation Descriptive statement allow us to consider alternative interpretations
  • Slide 35
  • Interpretation Our interpretations are linked to our evaluation of our perceptions Descriptions can have multiple interpretations Dont choose your first interpretation Test alternative interpretations
  • Slide 36
  • Evaluation Emotional or affective judgment We make judgments without being aware Be cognizant of descriptors and interpretations to avoid inaccurate conclusions

Recommended

View more >