intercultural competence 16. intercultural competence in business leading global projects: bridging

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  • INTERCULTURAL COMPETENCE MODEL From “The Identification and Assessment of Intercultural Competence as a Student Outcome of Internationalization at Institutions of Higher Education in the United States”

    by Dr. Darla K. Deardorff in Journal of Studies in International Education, Fall 2006, 10, p. 241-266 and in The SAGE Handbook of Intercultural Competence, 2009 (Thousand Oaks: Sage).

    Pyramid Model of Intercultural Competence (Deardorff, 2006. 2009):

    DESIRED EXTERNAL OUTCOME:

    Behaving and communicating effectively and appropriately (based on one’s intercultural knowledge, skills, and attitudes) to achieve one’s goals to some degree

    DESIRED INTERNAL OUTCOME:

    Informed frame of reference/filter shift: Adaptability (to different communication styles & behaviors; adjustment to new cultural environments); Flexibility (selecting and using appropriate communication styles and behaviors; cognitive flexibility); Ethnorelative view; Empathy

    Knowledge & Comprehension: Cultural self-awareness; Deep understanding and knowledge of culture (including contexts, role and impact of culture & others’ world views); Culture-specific information; Sociolinguistic awareness

    Skills: To listen, observe, and interpret To analyze, evaluate, and relate

    Requisite Attitudes: Respect (valuing other cultures, cultural diversity) Openness (to intercultural learning and to people from other cultures, withholding judgment) Curiosity and discovery (tolerating ambiguity and uncertainty)

    NOTES:

    • Move from personal level (attitude) to interpersonal/interactive level (outcomes) • Degree of intercultural competence depends on acquired degree of underlying elements

    Copyright 2006 by D.K. Deardorff

  • INTERCULTURAL COMPETENCE MODEL From “The Identification and Assessment of Intercultural Competence as a Student Outcome of Internationalization at Institutions of Higher Education in the United States”

    by Dr. Darla K. Deardorff Deardorff in Journal of Studies in International Education, Fall 2006, 10, p. 241-266 and in The SAGE Handbook of Intercultural Competence, 2009 (Thousand Oaks: Sage)

    Process Model of Intercultural Competence (Deardorff, 2006, 2009):

    Notes:

    • Begin with attitudes; Move from individual level (attitudes) to interaction level (outcomes) • Degree of intercultural competence depends on acquired degree of attitudes,

    knowledge/comprehension, and skills Copyright 2006 by D.K. Deardorff

    Attitudes: Respect (valuing other

    cultures); Openness (withholding

    judgment); Curiosity & discovery (tolerating ambiguity)

    Desired External Outcome:

    Effective and appropriate

    communication & behavior in an

    intercultural situation

    Desired Internal Outcome:

    Informed Frame of

    Reference Shift (adaptability, flexibility,

    ethnorelative view, empathy)

    Knowledge & Comprehension:

    Cultural self-awareness, deep cultural knowledge, sociolinguistic awareness

    SKILLS: To listen,

    observe & evaluate; To analyze, interpret & relate

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    The SAGE Handbook of Intercultural Competence Edited by

    Darla K. Deardorff Duke University

    The SAGE Handbook of Intercultural Competence brings together in one volume the leading experts and scholars from a variety of fields (e.g., education, communication, psychology, social work, health care, conflict studies, etc.) and from around the world who do work in intercultural competence (defined as appropriate and effective communication, as well as behavior, in intercultural situations). Given the current and future focus on global workforce development, and on globalization in general, this Handbook examines the skills, attitudes, and knowledge needed in our ever diverse world.

    This Handbook is a vital compendium that any scholar, instructor, administrator, or student can pick up and use for a number of different topics related to intercultural competence:

    Part 1--Concepts and Theory of Intercultural Competence (history; definitions; theories; models; methodologies) Part 2--Intercultural Competence Development in Specific Fields (such as social work, engineering, education, business, health care, and training) Part 3--Assessment and Research of Intercultural Competence (providing frameworks, self-report tools, methods, and case studies)

    “This much needed Handbook provides the latest scholarship and work on intercultural competence, which is so vitally necessary in pursuit of mutual understanding and peace in today's world." - Desmond Tutu, recipient of the 1984 Nobel Peace Prize

    "I was delighted to review this book for SAGE in its earlier rendition and am thrilled to see this volume come to fruition. Each of the three parts (Conceptualizing, Applying, and Assessment and Research) provides a fresh and comprehensive examination of this incredibly important concept. Praises to SAGE, Darla Deardorff and the contributors for including in Part 1, Conceptualizing Intercultural Competence, numerous chapters that invite us to understand this phenomenon from multiple cultural perspectives. This Handbook is a must have for practitioners and educators dedicated to the development of intercultural competency." - Barbara Kappler Mikk, University of Minnesota, co-author of Communication Highwire: Leveraging The Power Of Diverse Communication Styles and of Maximizing Study Abroad

    Hardcover: $125.00 Sale Price: $100.00 ISBN: 978-1-4129-6045-8 ©2010, 496 pages

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    Foreword – Derek Bok

    PART I. CONCEPTUALIZING INTERCULTURAL COMPETENCE

    1. Conceptualizing Intercultural Competence Brian H. Spitzberg & Gabrielle Changnon

    2. The Identity Factor in Intercultural Competence Young Yun Kim

    3. The Interculturally Competent Leader Margaret D. Pusch

    4. The Moral Circle in Intercultural Competence: Trust Across Cultures Gert Jan Hofstede

    5. Intercultural Conflict Competence as a Facet of Intercultural Competence Development: Multiple Conceptual Approaches Stella Ting-Toomey

    6. Cultivating Intercultural Competence: A Process Perspective Janet M. Bennett

    7. Developing Globally Competent Citizens: The Contrasting Cases of the United States and Vietnam Mark A. Ashwill & Duong Thi Hoàng Oanh

    8. Understanding Africans’ Conceptualizations of Intercultural Competence Peter Nwosu

    9. An Associative Approach to Intercultural Communication Competence in the Arab World R.S. Zaharna

    10. A Chinese Model

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