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  • 1

    Intercultural Competence: An Essential Learning Outcome of Campus Internationalization & Global Service Learning    

    Chris Cartwright, MPA, Ed.D. Intercultural Communication Institute

    Tommy Van Cleave, Ed.D. Iona College

  • 2 2

    n What is it? n How to recognize it? n How to work with it?

    Agenda

  • 3

    3

    Fish is Fish By Leo Leonni

  • 4

    4

    Point of View

  • 5

    Perspective

    5

  • 6

    What is Culture?

    Shared Values, Believes & Behaviors

  • 7

    What is a Competency? The quality of being adequately or well- qualified physically & intellectually.

    http://www.visualthesaurus.com/

  • 8

    Intercultural Competency:

    •  A Mind set: Knowledge

    •  A Heart set: Attitude

    • A Skill set: Abilities

  • Confluence of Difference

    9

  • Developmental Model of Intercultural Sensitivity

    Denial   • Disinterest   • Avoidance  

    Polariza2on   • Defense   • Reversal  

    Minimiza2on   • Similarity   • Universalism  

    Acceptance   Adapta2on   • Cogni2ve   frame-­‐shi?ing  

    • Behavioral   code-­‐shi?ing  Monocultural

    Mindset

    Intercultural Mindset

    10

  • High Performing People

    In Cross-cultural & Diverse Contexts

    Relevant Operational Knowledge

    Personal Competencies

    Technical Expertise

    11

  • 12

    Intercultural Competency

    Learn & Understand

    Develop & Manage

    Relationships Manage Self

  • •  Continuous Learning –  Self-Awareness –  Exploration

    •  Interpersonal Engagement –  Global Mindset –  Relationship Interest

    •  Hardiness –  Positive Regard –  Resilience

    13

  • Things We Know About Intercultural Competence: •  Cultural

    knowledge

    •  Cultural contact

    •  Reduction of stereotypes

    •  Language

    14

  • Individual Development Requires: §  Self-motivation §  Learn & Transform §  Experiential Learning

    + Reflection §  Crucible Experiences § Unpredictable §  Cross-Cultural

    Exposure §  Extensive Practice

    15

  • What Can Higher Education Do? o?

    § The Four Ts:  

    § Projects

    § Mentors

    § Assessment

    16

    Provide & Leverage Experiences:

  • 17

    Intercultural Knowledge & ��� Competence Rubric §  Knowledge §  Cultural self- awareness §  Knowledge of cultural worldview frameworks §  Skills §  Empathy §  Verbal and nonverbal communication

    §  Attitudes §  Curiosity §  Openness

  • 18 Low High

    High

    DEVELOPMENTAL METHODOLOGIES Highest Potential For Re-mapping

    Classroom  (20%)  

    Personal  Work  Experience  (50%)  

    Info  Exchanges  w/others  (30%)  

  • 19

    What Leads to Intercultural Competence?

    •  Intentional Design

    •  Balance

    •  Book End

  • Case Study

    20

  • 21

    International Service Learning

    •  Extensive

    • Robust

    •  Transformational

    • Distinctive

    Please cite according to professional standards.

  • 22

    Van Cleave Conceptual Framework for Success in Short-Term International Service-Learning

    Please cite according to professional standards.

  • 23

  • 2 4

    “There is wisdom in turning as often as possible from the familiar to the unfamiliar: it keeps the mind nimble, it kills prejudice, and it fosters humor.” -George Santayana, philosopher, (1863-1952)

  • 25

    Tommy Van Cleave, Ed.D. Director of Service and

    Experiential Learning Iona College, New Rochelle, NY Twitter: IonaCollegeSL Tvancleave@iona.edu

    Chris Cartwright, MPA, Ed.D. Director Intercultural Assessment Intercultural Communication Institute SKYPE: cartwrightc2 cartwrightc@intercultural.org

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