interdisciplinary synergy - pcqn€¦ · the florence prescription: from accountability to...
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Emily Lauri, LCSW
Julia Thomae, MS
Interdisciplinary Synergy: Navigating Collaborative Culture
and Accountability
Patient &
Family
Palliative Care RN Care
Coordinator / Educator
Palliative Care Nurse
Practitioner
Palliative Care MD
Palliative Program Manager
Palliative Team
• Santa Cruz County
• Palliative Census
70
• POLST/AHCD completion (within
90 days):97%
Age: 27-100Male: 46%Female: 54%
OverviewxValues
x Individual<> Community
xCulturexOwnership and
Accountability
xLeadershipx Impact on Success
Individual Team Organization Community
Values: An organization’s invisible architecture
Architecture • Foundation: Core Values
• Superstructure: Organizational Culture
• Interior Design- Workplace Attitude
• Only true source of competitive advantage
Architecture
Which is
More Important?
xFirst impression Vs. Lasting impression
xPhysical Vs. CulturalxConsider inpatient vs.
outpatient
Individual Team Organization Community
Back to Values
Ownership Vs.
Accountability
Accountability(Management)
x Performing based on necessity
x Performing strictly within job role
x “Renting space on organizational chart”
Ownership (Leadership)
x Initiative
x Investment
x “Fire within”
x Fewer rules required
x Often requires creativity and investment beyond expectation
How can we foster a culture of Ownership?
x Personal Core Values & Organizational Values
x Professional Developmentx Helping employees growx Values more easily align
x Toxic Emotional Negativityx Understandx Redirectx Zero Tolerance
LeadershipImpact on
Success
x Leadership over managementx Fostering culture where this becomes possible
x Team spirit/innovation increases success
x Establish belief in innovation excellence and culture
x Invest in leaders and strengthening leadership styles
Employee Investment
xProfessional DevelopmentxFinancial
xEmployee directed
xFormal xInformal xClarification of values
Summaryx Don’t be overwhelmedx Acknowledgement of values
impact
x Importance of both accountability and ownership
x Investment in employees
References
x Tye J, Schwab D, Lauer CS. The Florence prescription: from accountability to ownership: manifesto for a positive healthcare culture. Solon, IA: Values Coach Inc.; 2014
x Chau VS. The relationship of strategic performance
management to team strategy, company performance and
organizational effectiveness. Team Performance Management: An International Journal. 2008;14(3/4):113-117.
doi:10.1108/13527590810883398.
x Tye J, Dent B, Tye D. Building a culture of ownership in healthcare: the invisible architecture of core values, attitude, and self-Empowerment. Indianapolis, IN: Sigma Theta Tau
International; 2017.
x Lencioni PM. The Five Dysfunctions of a Team. New York:
Wiley-Blackwell; 2010.
QUESTIONS?Emily Lauri, LCSW – Palliative Social Worker
Julia Thomae, MS – Palliative Program Manager