intern onboarding guide
DESCRIPTION
ihihiTRANSCRIPT
Intern Program
Intern Onboarding Guide
Welcome.
04/14/2015 | Performance Development 1
Intern Program
Introduction & Resources Welcome! Welcome to Huntington! We’re excited to have you here. This guide is designed to help you successfully complete the activities necessary for a productive onboarding and intern experience.
How to Use the Onboarding Guide Use this guide to complete all onboarding and intern activities. The activities are listed in chronological order. It’s important that you complete each activity listed within the given timeframe.
This guide also provides links to resources, including forms and job aids, which can be accessed within this guide by pressing Ctrl + Click. Many of the training activities you’ll complete during onboarding are accessed via the Performance Development Center. This guide provides guidance for accessing and using the Performance Development Center.
Table of Contents
Topic Page
Resources 3
Network Log-In Instructions 4
Performance Development Center Instructions 5
Day 1: Onboarding and Intern Tasks 6
Week 1: Onboarding and Intern Tasks 8
Week 2: Onboarding and Intern Tasks 10
30 Days: Onboarding and Intern Tasks 12
60 Days: Onboarding and Intern Tasks 14
90 Days: Onboarding and Intern Tasks 16
04/14/2015 | Performance Development 2
Intern Program
Resources The resources below are a collection of links to forms and job aids, some of which are referenced later in this guide. Your manager may share additional forms with you that are not specifically noted in this guide.
See you manager if you need assistance or guidance.
Resources
I-9 Instructions Office Productivity Training Job Aid
Employee Handbook Parking Form (Easton)
Getting Started with Outlook email Parking Form (Northland)
2015 Timecard Submission and Approval Deadlines Photo ID Badge/Access Card Instructions
Using Lync Online Meetings ServiceNow
04/14/2015 | Performance Development 3
Intern Program
Network Log-In Instructions Use the instructions below to log into Huntington’s network and create a password:
First Time Log-In
# Steps Resources
1 Press Ctrl + Alt + Delete to access the Novell login screen.
N/A
2
Enter your HB number and temporary password provided to you by your manager.
Temporary password = (in all caps) HB$ + first name initial + last name initial + last three numbers of your Social Security Password example for John Doe: HB$JD999
3
Create a new password when prompted. A great way to create a strong, memorable password is to start with a familiar phrase and create an acronym.
For example "a penny saved is a penny earned."
• Take the first letter from each word in the phrase and you get "apsiape".
• Capitalize one of the letters and add your favorite number. Example: "aPsiape45"
• When asked to change the password, simply implement the number (by 1, 5 or 10) – "aPsiape55".
• Pick another phrase and try using that to create your first 90-day password (Do not use the above example as your password).
For more on creating secure passwords visit: http://intranet.huntington.com/infosec/Is_Your_Password_Up_To_Snuff.html
Passwords should be approximately 8-10 characters/digits in length and consist of both letters and numbers.
If you’re having technical issues accessing the system, please contact the Huntington Service Center at 614-480-5555. Select option 1 for technical support.
04/14/2015 | Performance Development 4
Intern Program
Performance Development Center Use the instructions below to log into the Performance Development Center to access training:
Performance Development Center Log-In
# Steps
1 Select Performance Development Center from the Essentials Quick Resources on the left.
2 Enter your HB number and password.
3
Access training, including Required Learning from the Home tab.
4
Use Performance Development Center Help widget from the Home tab to access instructions to complete tasks in the Performance Development Center (e.g. search for a course, enroll in a workshop, etc.).
04/14/2015 | Performance Development 5
Intern Program
Day 1: Onboarding and Intern Activities
Instructions Complete the onboarding tasks and activities during your first day on the job. Be prepared to share what you learned and any reflections with your manager.
Day 1 - Onboarding Tasks
# Task Resources
1
Complete the Form I-9 if you did not complete this task during the in-person Intern Welcome event on 5/18. CRITICAL: Complete the I-9 process within your first three days of employment. Your manager must verify your acceptable identification documents in the online system. Failure to complete the I-9 will result in termination of employment.
I-9 Instructions Use this job aid to complete the I-9 process.
2 Complete the New Colleague Orientation course. Performance Development Center >
Required Training > Onboarding Curriculum
3 Complete the necessary Essential Connections course(s). Note: Nonexempt = Paid hourly
Performance Development Center > Required Training > Onboarding Curriculum
4
Complete the employment forms listed below in the Essential Connections System:
• Federal Tax • State Tax • Self-Identify (Ethnicity and Veterans)
Essentials (Home page)>Human Resources>Essential Connections
5
Obtain access badge. Use instructions below if you did not complete this task during the in-person Intern Welcome on 5/18: • Columbus Area locations requiring badge access:
Work with your manager and contact Access Control and set an appointment to go to the Easton Security office to have your photo taken and obtain the access badge. - Park in the visitor lot at the front main entrance of the
building at Easton, 7 Easton Oval, 43219. • All other locations requiring badge access: Your
manager or another team member will meet you each day for building access until your permanent badge arrives. Use the instructions in the next column to take and submit your photo on day one.
• Branches and locations without badge access: You will still need to obtain a badge and photo, in order to be identified as a colleague. Use the instructions in the next column to take and submit your photo on day one.
Easton Access Control Contact:
614-331-9103
Photo ID Badge/Access Card Instructions
Continued on next page
04/14/2015 | Performance Development 6
Intern Program
Day 1: Onboarding and Intern Activities, continued
Day 1 – Reflection
Use the space below to reflect and capture notes about your experience at Huntington at the end of your first day on the job:
What are 3-4 key learning points you took away from the in-person Intern Welcome session (if applicable)?
What excites you most about your internship at Huntington?
What new knowledge, skills, and/or experiences do you hope to gain from your internship at Huntington?
Day 1 – Manager Touch-base
Use the following talking points to meet with your manager and debrief onboarding and intern activities completed during your first day on the job:
Share 3-4 key learning points you took away from the in-person Intern Welcome session (if applicable).
Ask your manager to share his/her expectations of your internship at Huntington. Share your expectations as well.
Share any support you feel you need from your manager or the team to be successful during the internship.
Share any questions you have about your internship or questions about Huntington in general.
Share any Day 1 onboarding tasks that you did not complete.
Set up ongoing weekly touch-base meetings or one-on-ones with you manger.
04/14/2015 | Performance Development 7
Intern Program
Week 1: Onboarding and Intern Activities
Instructions Complete the onboarding tasks and activities during the first week on the job. Be prepared to share what you learned and any reflections with your manager.
Week 1 - Onboarding Tasks
# Task Resources
1 Complete any onboarding tasks that you did not previously complete.
Previously provided
2 Review dress code and attendance guidelines with your manager.
• Professional Image and Dress for Success
• Attendance and Dependability
3 Schedule a ‘Meet and Greet’ with colleagues on your team.
Be sure to check with you manager as he/she may have already scheduled on your behalf.
4
Open a Huntington deposit account(s). Note: In order to receive your pay through Direct Deposit you need a Huntington account. Review Huntington insurance products and services. -Optional-
Open a Huntington deposit account(s): In person - Locate a Branch Online – Huntington.com Phone – 1-800-480-BANK
Employee Banking Benefits Auto, Home, Pet and Life Insurance
5
Review and/or Update Personal Information in Essential Connections.
- Add emergency contact - Add marital status - Add work phone - Add home email - Review salary/grade/position title - Sign-up for Direct Deposit (optional)
Essentials (Homepage) > Human Resources > Essential Connections
6
Enroll in the Virtual Welcome Note: The Virtual Welcome is an informative and interactive web meeting that helps new colleagues become oriented to Huntington's Brand, Vision, Mission, and Values.
Performance Development Center > Required Training > Onboarding Curriculum
7 Register for the Self-Service Password Portal which will allow you to retrieve your Huntington password in the event you forget it.
Self-Service Password Portal
Continued on next page
04/14/2015 | Performance Development 8
Intern Program
Week 1: Onboarding and Intern Activities, continued
Week 1 – Reflection
Use the space below to reflect and capture notes about your experience at Huntington at the end of your first week on the job:
As you met with other colleagues on the team, what have you learned about the different roles and responsibilities on the team?
What does a typical day look like on the team (i.e. servicing customers, producing reports, conducting or attending meetings, etc.)?
How does this team contribute to Huntington’s overall success?
Week 1 – Manager Touch-base
Use the following talking points to meet with your manager and debrief onboarding and intern activities completed during your first week on the job:
Share 3-4 key learning points you took away from the meet and greet with team members.
Ask your manager to share the team and/or business segments goals and how you will support those goals.
Ask your manager to share your job responsibilities or projects and identify if there is job-specific training you will need to complete to be successful.
Ask your manager to share his/her key expectations (i.e. communication preferences, reporting absences, work quality reviews, etc.)
Share any questions you have about the tasks you completed this week, your internship or questions about Huntington in general.
Share any onboarding tasks that you did not complete.
04/14/2015 | Performance Development 9
Intern Program
Week 2: Onboarding and Intern Activities
Instructions Complete the onboarding tasks and activities during the first two weeks on the job. Be prepared to share what you learned and any reflections with your manager.
Week 2 - Onboarding Tasks
# Task Resources
1 Complete any onboarding tasks that you did not previously complete.
Previously provided.
2
Complete the BSA/AML Online Course. Note: As a federally regulated institution all colleagues are required to complete certain regulatory training courses.
You will receive an email notification directing you how to complete the BSA/AML course in the Performance Development Center. This training must be completed within your first 45-days of employment.
3
Review and acknowledge the Employee Handbook. You will receive an email notification directing you how to complete the review and acknowledge the Employee Handbook in the Performance Development Center.
4
Review Huntington’s Communication Standards: Answering the Phone Voicemail Greeting Email Signature
Communication Standards Quick Reference Guide
Week 2 – Reflection
Use the space below to reflect and capture notes about your experience at Huntington at the end of your second week on the job:
Given your role and responsibilities, how can you ensure BSA/AML compliance?
Now that you’ve been on the job a couple of weeks, what are 1-2 areas where you may need additional knowledge, skill, or coaching from your manager?
Continued on next page
04/14/2015 | Performance Development 10
Intern Program
Week 2: Onboarding and Intern Activities, continued
Week 2 – Manager Touch-base
Use the following talking points to meet with your manager and debrief onboarding and intern activities completed during your second week on the job:
Discuss any policies within the HR Employee Handbook or Communication Standards that you have questions about or need clarification.
Ask your manager to provide feedback about your progress on assigned project(s).
Share areas where you may need additional knowledge, skill, or coaching from your manager.
Share any questions you have about the tasks you completed this week, your internship
or questions about Huntington in general.
Share any onboarding tasks that you did not complete.
04/14/2015 | Performance Development 11
Intern Program
30 Days: Onboarding and Intern Activities
Instructions Complete the onboarding tasks and activities for during the first 30 days on the job. Be prepared to share what you learned and any reflections with your manager.
30 Days - Onboarding Tasks
# Task Resources
1 Complete any onboarding tasks that you did not previously complete. Previously provided.
2
Complete the following online courses:
1. Inclusion Performance Standards 2. All Colleague Risk 3. Information Security Essentials 4. Preventing Workplace Violence 5. Enterprise Complaints Management 6. Social Media (optional)
Performance Development Center > Required Training > Onboarding Curriculum
3 Attend Intern activities (as applicable). Intern Event Calendar
30 Days – Reflection
Use the space below to reflect and capture notes about your experience at Huntington at the end of your first 30 days on the job:
How can you support Huntington’s aggregate moderate to low risk culture?
What are 3-4 key learning points you took away from the intern activities you attended (if applicable)?
Looking back at your experience over the past 30 days, list the areas you feel are your strengths.
What are 1-2 areas where you may need additional knowledge, skill, or coaching from your manager?
Continued on next page
04/14/2015 | Performance Development 12
Intern Program
30 Days: Onboarding and Intern Activities, continued
30 Days – Manager Touch-base
Use the following talking points to meet with your manager and debrief onboarding and intern activities completed during your first 30 days on the job:
Discuss the importance of Huntington’s aggregate moderate to low risk culture and the impacts to your team or segment.
Ask your manager to provide feedback about your progress on assigned project(s).
Share 3-4 key learning points you took away from the intern activities you attended (if applicable).
Share your areas of strengths and areas where you may need additional knowledge, skill, or coaching from your manager.
Share any questions you have about the tasks you completed this week, your internship or questions about Huntington in general.
Share any onboarding tasks that you did not complete.
04/14/2015 | Performance Development 13
Intern Program
60 Days: Onboarding and Intern Activities
Instructions Complete the onboarding tasks and activities for during the first 60 days on the job. Be prepared to share what you learned and any reflections with your manager.
60 Days - Onboarding Tasks
# Task Resources
1 Complete any onboarding tasks that you did not previously complete. Previously provided.
2 Attend Intern activities (as applicable).
Intern Event Calendar
60 Days – Reflection
Use the space below to reflect and capture notes about your experience at Huntington at the end of your first 60 days on the job:
What are 3-4 key learning points you took away from the intern activities you attended (if applicable)?
Looking back at your experience over the past 60 days, list the areas you feel are your strengths. Have you gained new strengths?
What are 1-2 areas where you may need additional knowledge, skill, or coaching from your manager?
Continued on next page
04/14/2015 | Performance Development 14
Intern Program
60 Days: Onboarding and Intern Activities, continued
60 Days – Manager Touch-base
Use the following talking points to meet with your manager and debrief onboarding and intern activities completed during your 60 days on the job:
Share 3-4 key learning points you took away from the Lunch-n-Learns (if applicable).
Ask your manager to provide feedback about your progress on assigned project(s)
Share your areas of strengths and areas where you may need additional knowledge, skill, or coaching from your manager.
Share any questions you have about the tasks you completed this week, your internship or questions about Huntington in general.
Share any onboarding tasks that you did not complete and review them with your manager.
04/14/2015 | Performance Development 15
Intern Program
90 Days: Onboarding and Intern Activities
Instructions Complete the onboarding tasks and activities for during the first 90 days on the job. Be prepared to share what you learned and any reflections with your manager.
90 Days - Onboarding Tasks
# Task Resources
1 Attend Intern activities (as applicable).
Intern Event Calendar
2
Complete off-boarding activities. Note: Your manager will discuss activities or actions you need to take to complete your internship.
N/A
90 Days – Reflection
Use the space below to reflect and capture notes about your experience at Huntington at the end of your first 90 days on the job:
What have you most enjoyed about your internship at Huntington? What challenges have you experienced?
What knowledge, skills, and behaviors have you learned during your internship that will prepare you for future roles?
How has your experience at Huntington prepared you for future roles?
Continued on next page
04/14/2015 | Performance Development 16
Intern Program
90 Days: Onboarding and Intern Activities, continued
90 Days – Manager Touch-base
Use the following talking points to meet with your manager and debrief onboarding and intern activities completed during your 90 days on the job:
Share your intern experience at Huntington including those experiences that were most beneficial as well as experiences you felt were challenging or made your internship difficult.
Discuss the completion of any actions you need to take to off-board or complete your internship.
Share the status of work or projects you have supported during your internship (i.e. completed, not completed, file locations, etc.).
04/14/2015 | Performance Development 17