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INTERNAL QUALITY ASSURANCE SYSTEM (IQAS) ANNUAL REPORT
Academic year 2014-2015
•Internal Quality Assurance System (IQAS):
The IQAS booklet was launched in January 2014 after a consensusamong various stakeholders in KSAU-HS. A task force of academicleaders from all three campuses of KSAU-HS oversaw the developmentof this useful document; it received the approval of the UniversityCouncil in Jan 2014. The IQAS booklet carefully aligns with theNational Commission for Assessment and Academic Accreditation(NCAAA) policies and standards, while at the same time clearlymoving beyond accreditation to establish a culture of quality. Theorganizational structure of the University, shows the relationship of theDeanship of Quality Management (the Center for Quality Assurance) asit is nested within the Development and Quality Management Affairs.
Much of the near-term and long-term work needed to implement thiseffort will involve providing faculty development workshops to preparefaculty for their roles in evaluation. As the IQAS report indicates, thequality assurance system will operate in a collaborative manner with theexisting faculty development programs already in existence within theacademic and non-academic units.
IQAS Overview
• Development and Quality Management Affairs (DQMA) formed a Steering Committee responsible for quality assurance and academic
accreditation. The Steering Committee is chaired by the Vice President of DQMA and Reports to H.E. the President. The Steering Committee
meeting held every 4th Wednesday of the month and involves members from all KSAU-HS branches: Riyadh, Jeddah and AlAhsa. The
Steering Committee plays a main role in the internal Quality Assurance System at KSAU-HS in order to:
• To build the quality assurance culture and provide the needed stakeholder’s support.
• To conduct period reviews of the IQAS performance and make recommendations for its enhancement.
• To monitor, enforce and disseminate standards and best practices to enhance the practiced quality.
• To expand the institutional network with quality assurance expertise and quality assurance institutions.
• To develop practiced guidelines and advisory statements when required.
• To enforce regularly all guidance and requirements issued by the Council of Higher Education and national accreditation bodies.
• To develop, unify and review the report formats, benchmarks, KPIs, and processes to satisfy accreditation standards and other additional
parameters as deemed necessary.
• To identify areas those requires improvements and propose appropriate solutions.
• To oversee the faculty and staff enhancement activities at the University level.
• To deal with any related matters to quality and accreditation.
IQAS Overview
1. Create the quality culture and build skills and capacity among KSAU-HS community
IQAS Objectives
2. Automate the quality assessment processes within KSAU-HS.
3. Establish appropriate units, led by qualified staff to assure the sustainability of quality and conduction of accreditation.
4. Monitor for outcomes, Key Performance Indicators (KPIs), and progress reports to reflect performance
gaps and excellence.
5. Provide timely reports to subordinate reflecting satisfactory performance and areas that needs enhancement.
6. Execute reports to the appropriate organizations and governmental offices.
IQAS Objectives Performance MeasurementsActual Result
2014
Target
2014Benchmark
Target
2015
1. Create the quality culture and
build skills and capacity among
KSAU-HS community.
Number of workshops in Quality and Accreditation 4 Workshops 6 Workshops NA 7
Number of faculty and staff attended training workshops
per college and department 4.6% 10% NA 20%
Proportion of Faculty completed NCAAA workshops
per college 3.1% 10% NA 15%
Number of quality campaigns conducted in the
University2 Campaigns Twice a year NA 3
Launching the Deanship of Quality Management with
appropriate manpower and sufficient resources50 % 60 % NA 80 %
Proportion of achieved initiatives based on NCAAA
framework32 % 50 % NA 75 %
2. Automate the quality
assessment processes within
KSAU-HS.
Creation of Unified University Survey 50 % 60 % NA 100 %
Proportion of completed Program Specifications Module
in Blackboard20 % 30 % NA 80 %
Proportion of completed Course Specifications Module
in Blackboard60 % 75 % NA 100 %
Rate of creation of dashboard for quality assurance
processes0 % 60 % NA 60 %
3. Establish appropriate units, led
by qualified staff to assure the
sustainability of quality and
conduction of accreditation.
Proportion of University departments implemented
IQAS80 % 100 % NA 100 %
Proportion of University Colleges and Deanships
implemented IQAS80 % 100 % NA 100 %
IQAS Objectives Performance Measurements
Actual
Result
2014
Target
2014Benchmark
Target
2015
4. Monitor for outcomes, Key
Performance Indicators (KPIs),
and progress reports to reflect
performance gaps and excellence.
Producing approved document of the University’s KPIs 50% 60 % NA 75 %
Proportion of implementing KPI’s Indicators Software
System (Reporting system) 0 % 50 % NA 75 %
Proportion of implementing the Unified University
Database (Reporting and Analytics System for KSAU-
HS)
20% 30% NA 100%
5. Provide timely reports to
subordinate reflecting satisfactory
performance and areas that needs
enhancement.
Proportion of completing Strategic Plan Report 15 % 30 % NA 100%
Proportion of completing AAFAQ Report 90% 100% NA 100%
Proportion of completing IQAS Report 15% 40% NA 100%
6. Execute reports to the appropriate
organizations and governmental
offices.
AAFAQ Data 60% 60 % NA 100 %
1. Create the quality culture and build skills and capacity among KSAU-HS community
• In the first Steering committee meeting the members discussed the importance of creating the quality culture in the University.
DQMA delegate the responsibility to the Deanship of Quality Management (DOQ) to conduct Quality workshops in the University.
In 2014, DOQ was activated and started to focus on spreading the awareness of quality and accreditation. DOQ is responsible to
organize and arrange internal and external Quality workshops in order to build skills among KSAU-HS community. DOQ conducted
4 different workshops in 2014 that related to quality assurance and academic accreditation. The goals of the workshops are:
• To provide an opportunity for faculty and employee to enhance their understanding of IQAS and to consider the infrastructure
and resource needs to implement IQAS at the institutional in the academic and non-academic level
• To practice using NCAAA standards and requirements and test the IQAS implementation plans in order to enhance efficiency
and reduce duplication of effort and resources
• To understand the requirements for NCAAA accreditation process and expectations
• To engage faculty in problem solving around NCAAA selected issues , and understand their roles to support the institution’s
application for accreditation
IQAS Process and Actions
1.1 Number of workshops in Quality and Accreditation (4 Workshops)
Workshop/Seminar Date Location
1. Quality and Academic Accreditation in Higher Education January 7, 2014 KSAU-HS Riyadh Campus
2. Fundamentals of Quality and Academic Accreditation in Higher Education Workshop January 8-9, 2014 KSAU-HS Riyadh Campus
3. Fundamentals of Quality in Higher Education Workshop September 14, 2014 KSAU-HS Jeddah Campus
4. Expanding Horizon in Quality of Learning and Teaching Workshop Sept. 16, 2014 KSAU-HS Riyadh Campus
Internal Trainings & Workshops in Numbers:
Workshop Title Date Number of Attendees
Fundamentals of Quality and Academic Accreditation in Higher Education (Riyadh) 08-09 January 201468
Fundamentals of Quality and Academic Accreditation in Higher Education (Jeddah)14 September 2014
31
Expanding Horizon in Enhancing the Quality of Learning & Teaching (Riyadh) 16 – 18 September 2014 65
Total 164
1.2 Number of faculty and staff attended training workshops (164)
Consultants’ Workshop Feedback:
Dr. Daniel David Hunt and Dr. Barbara Marie Barzansky acknowledged the excellent ideas and strategies proposed by participants
during the first Workshop. The consultant group also identifies challenges and suggests recommendations to facilitate implementation of
institutional plans.
1.3 Number of Faculty completed NCAAA workshops
External Trainings & Workshops in Numbers:
NCAAA Workshop Title Date Number of Attendees
مؤشرات األداء والمقارنات المرجعية
Performance Indicators and Comparisons of
Reference
Feb 2014
Dec 201411
Descriptions of Programs and Courses and their
Reports
(توصيف البرامج وتقاريرها السنوية)
Feb 2014 22
Training Skills Feb 2014 2
قياس مخرجات التعلم Sep 2014 4
Risk Management Planning Nov 2014 5
External Reviewers Training Dec 2014 3
توصيف المقررات وتقاريرها Dec 2014 4
Total 51
• Principles of Quality in Higher Education Campaign, January 7, 2014
In January 7, 2014, the University launched a seminar and workshop of Quality and accreditation in higher education organized by
Development and Quality Managements Affairs. The president of KSAU-HS H.E Dr. Bandar Al Knawy launched the activities of
“Principles of Quality in Higher Education” campaign that included: IQAS and DQMA website.
This campaign hosted two international Speakers: Dr. Daniel Hunt and Dr. Barbara Barzansky from American Medical Association and
local speaker: Dr. Bothyna Murshid, Associate Professor, College of Nursing, KSAU-HS and Consultant, NCAAA. The campaign was held
to promote the culture of quality and supports academic accreditation processes in the academic and non-academic units.
• NCAAA Application Approval , April 3, 2014
DQMA kicked-off NCAAA application approval campaign on the 3rd of April. The campaign announced the completion of NCAAA
requirements that includes: self-study report, self-evaluation scales and 239 supporting documents.
1.4 Number of quality campaigns conducted in the University (2 Campaigns)
DQMA arranged two campaigns during 2014:
1.5 Lunching the Deanship of Quality Management with appropriate manpower and sufficient resources
• Development and Quality Management Affairs announced the activation of Deanship of Quality Management, KSAU-HS Riyadh
branch on 27 October 2013. In the beginning of 2014, DQM has been activated and qualified manpower has been hired. DQM in Jeddah
and AlAhsa will be soon operated and controlled by the main branch in Riyadh.
Activation of the Deanship of Quality Management:
• After the preparation of the NCAAA self-study report, DQMA came up with 43 initiatives that could enhance the quality services
provided by the University. DQMA received 34 enhancement proposals from different academic and non-academic units in the year
of 2014. The percentage of the initiatives that are done or still in progress is around 32%.
1.6 Percentage of achieved initiatives based on NCAAA framework (32%)
Standard 1 Initiatives:
NCAAA Standards and Substandard Initiatives/Action Plan Proposed Owner
Standard 1: Mission, Goals and Objectives
• Appropriateness of the Mission
• Usefulness of the Mission Statement
• Development and Review of the Mission
• Use Made of the Mission
• Relationship Between Mission, Goals and
Objectives
1.a. Activation of Deanship of Development Development and Quality Management Affairs
1.b. A unit for strategic plan management and link
with AFAQ plan Deanship of Development
1.c. As the current strategic plan expires by the end
of 2015, the preparation for the revision and update
of the plan is needed
Deanship of Development
1.d. An annual campaign to promote the University
vision, mission and goals to new students, faculty
and staff
Deanship of Development
Standard 2 Initiatives:
NCAAA Standards and Substandard Initiatives/Action Plan Proposed Owner
Standard 2: Governance and
Administration
• Governing Body
• Leadership
• Planning Processes
• Relationships Between Sections for Male
and Female Students
• Integrity
• Internal Policies and Regulations
• Organizational Climate
• Associated Companies and Controlled
Entities
2.a. A unit for bylaws management and governance Deanship of Development
2.b. An internal policy to define the University Council terms General Secretary, University Council
2.c. A policy for initiatives with the appropriate rewards Deanship of Development
2.d. A unite for management of data, KPIs and benchmarks Deanships of Quality Management and
Development
NCAAA Standards and Substandard Initiatives/Action Plan Proposed Owner
Standard 3: Management of Quality
Assurance and Improvement
• Institutional Commitment to Quality
Improvement
• Scope of Quality Assurance Processes
• Administration of Quality Assurance
Processes
• Use of Indicators and Benchmarks
• Independent Verification of Standards
3.a. Support of the Deanship of Quality Management with
appropriate manpower and staff
Deanship of Quality Management and
University Administration
3.b. Creation of Quality Management offices in Jeddah and
Al-Ahsa
Deanship of Quality Management
Standard 3 Initiatives:
Standard 4 Initiatives:
NCAAA Standards and Substandard Initiatives/Action Plan Proposed Owner
Standard 4: Learning and Teaching
• Institutional Oversight of Quality of Learning and
Teaching
• Student Learning Outcomes
• Program Development Processes
• Program Evaluation and Review Processes
• Student Assessment
• Educational Assistance for Students
• Quality of Teaching
• Support for Improvements in Quality of Teaching
• Qualifications and Experience of Teaching Staff
• Field Experience Activities
• Partnership Arrangements with Other Institutions
4.a. A policy for periodical self-evaluating scale
Deanship of Quality Management
and Educational Affairs
4.b. A policy for collection of annual programs’ reports
Deanship of Quality Management
and Educational Affairs
4.c. A unified University survey system Deanship of Development
4.d. Academic and Counselling Unit
Deanship of Students Affairs and
Educational Affairs
4.e. Enforcement of programs’ approval policy Deanship of Quality Management
and Educational Affairs
Standard 5 Initiatives:
NCAAA Standards and Substandard Initiatives/Action Plan Proposed Owner
Standard 5: Student Administration and Support
Services
Student Admissions
Student Records
Student Management
Planning and Evaluation of Student Services
Medical and Counselling Services
Extra-Curricular Activities for Students
5.a. Creation of the appropriate reports from the SIS Educational Technology Services
5.b. Finalization of students’ related internal polices
Deanship of Students Affairs and
Educational Affairs
5.c. Activation of the Well-Student Care Centre
Deanship of Students Affairs and
Educational Affairs
NCAAA Standards and Substandard Initiatives/Action Plan Proposed Owner
Standard 6: Learning Resources
Planning and Evaluation
Organization
Support for Users
Resources and Facilities
6.a. Develop a learning resources strategy, including
libraries
Educational Affairs
(EduTech)
6.b. Faculty enhancement program for librarians Educational Technology Services
Standard 6 Initiatives:
Standard 7 Initiatives:
NCAAA Standards and Substandard Initiatives/Action Plan Proposed Owner
Standard 7: Facilities and Equipment
Policy and Planning
Quality of and Adequacy of Facilities
Management and Administration
Information Technology
Student Residences
7.a. Develop an electronic Computer Aided System University Technical Affairs
7.b. Develop a monitoring systems for educational venues Educational Technology Services
7.c. Develop integrated academic systemsEducational Technology Services
7.d. Develop a plan for improving students’ accessibility to
learning resources Educational Technology Services
and University IT Department
NCAAA Standards and Substandard Initiatives/Action Plan Proposed Owner
Standard 8: Financial Planning and Management
Financial Planning and Budgeting
Financial Management
Auditing and Risk Management
8.a. Restructure Chart Of Account Administrative and Financial Affairs
8.b. Enhancement of the University ERP system Administrative and Financial Affairs
8.c. Creation of Risk Management Unit Administrative and Financial Affairs
Standard 8 Initiatives:
Standard 9 Initiatives:
NCAAA Standards and Substandard Initiatives/Action Plan Proposed Owner
Standard 9: Employment Processes
Policy and Administration
Recruitment
Personal and Career Development
Discipline, Complaints and Dispute Resolution
9.a. Finalization of the KSAU-HS administrative
and financial policies and processes
Administrative and Financial Affairs and
Deanship of Development
9.b. Plan to enhance new employee orientation
program Administrative and Financial Affairs
9.c. Plan for enhancement of recruitment
advertisement Administrative and Financial Affairs
9.d. Plan to enhance employees’ evaluation Administrative and Financial Affairs
9.e. Plan for professional enhancement of
university administrative staff Administrative and Financial Affairs
Standard 10 Initiatives:
NCAAA Standards and Substandard Initiatives/Action Plan Proposed Owner
Standard 10: Research
Institutional Research Policies
Teaching staff and Student Involvement in Research
1Commercialization of Research
Research Facilities and Equipment
10.a. Plan to enhance research approval process Research Centre
10.b. Plan to update Research Centre strategic plan
in the Context of the University Plan Research Centre
10.c. Plan to enhance communication with Colleges Research Centre
10.d. Creation of ITTMO Research Centre
10.e. Plan to enhance mentorship program and
scholars engagement Research Centre
10.f. Review and enhancement of policies and
procedures Research Centre
NCAAA Standards and Substandard Initiatives/Action Plan Proposed Owner
Standard 11: Institutional Relationships with the
Community
Institutional Policies on Community Relationships
Interactions With the Community
Institutional Reputation
11.a. A plan to communicate with Alumni
University Relations and Media,
Deanship of Admission and
Registration, and Educational
Technology Services
11.b. A plan for University Branding University Relations and Media
Standard 11 Initiatives:
2. Automate the quality assessment processes within KSAU-HS:
• As part of the Internal Quality Assurance System, KSAU-HS aims to automate all of its processes and operations that maintains the
excellence required of accredited programs in the University and provides feedback and dashboards activities related to quality. By
automating the quality assessment processes, the University will reduce the amount of time in performing tasks and ensure the
correct outcomes every time. In the mean time, the University data can be read from or written to other systems automatically,
which provides a single point of access for users. Here are some of the recent actions and resolutions taken to automate the quality
assessment processes within KSAU-HS:
• 2.1 Creation of Unified University Survey
• 2.2 Program Specifications Module
• 2.3 Course Specifications Module
• 2.4 Creation of dashboard for quality assurance processes
IQAS Process and Actions
2.1 Creation of Unified University Survey
• Surveys are important scientific tools whereby academic institutions collect data to assure quality, enhance
processes and increase communication between stakeholders and university leaders. King Saud Bin Abdulaziz
University for Health Sciences has adopted AJWAD as a means to streamlining the process of data collection
from its stakeholders.
• AJWAD consists of several electronic surveys used to assess and demonstrate the university’s progress in
achieving academic and administrative excellence. AJWAD will be accomplished through a collaborative effort
by all stakeholders, which will include students, faculty, alumni and university employees.
• By the end of 2014, the University published three unified surveys which are:
• Course Evaluation Survey
• Program Evaluation Survey
• Student Experience Survey.
• The University is working toward having the following surveys published and implemented by end of 2015:
• Alumni Survey
• Faculty Survey
• Staff Survey
• External Stakeholders survey
• Residency and fellowship programs surveys
Surveys Tracking Table
Name of the Surveys Prepared by Starting Date APP Status Approval Date Automation Date
Course Evaluation Survey
Hind Al Ghamdi
Fahda Al Haian
Abdulaziz Al Yahya
May 2014 Done 16-Oct-14 13-Nov-2014
Student Experience Survey
Hind Al Ghamdi
Fahda Al Haian
Abdulaziz Al Yahya
May 2014 Done 30-Nov-14 10-May-2015
Program Evaluation Survey
Hind Al Ghamdi
Fahda Al Haian
Abdulaziz Al Yahya
May 2014 Done 30-Nov-14 10-May-2015
Alumni Survey Al Hanouf Al Hadlaq
Abdulaziz Al YahyaSeptember 2014 Done 28-Jan-15 Pending
Faculty Survey
Moath bin Julail
Prof. Amjad Qandeel
Prof. Saleh Al Oraibi
Dr. Khalid Al Surimi
October 2014 Done 28-Jan-15 Pending
Employee Survey Hashim Al Sharif
Norah Al FirmNovember 2014 Done Pending Pending
Responsibilities:
The Deanship of Quality Management is responsible for governing the processes of university surveys. It is also responsible for preparing and
finalizing surveys questionnaire and any related APP.
The Corporate Educational Technology Services and the University Information Technology Services are responsible for implementing and
distributing the surveys.
Respective colleges are responsible for the analysis, interpretation and the action plan of the survey results
• Program specification main role is to help better planning, monitoring, and improving the programs. The
program specification should contain the necessary information that demonstrates meetings the set standards of
NCAAA and National Qualification Framework. In addition, program specification considered a major
reference for the process of accreditation. It includes information regarding the program, learning outcomes for
the five main domains, methods of assessments, and key performance indicators. The Deanship of Quality
Management has emphasized the importance of completing program speciation. As a result, these are the list of
programs in King Saud Bin Abdulaziz University for Health Sciences that acquired the program specification
approval after completing the requirements:
2.2 Proportion of completed Program Specifications Module
College Number of Courses per Program
Total Credit HoursProgram
StatusPre-professional Professional Stream I Stream II Total
Bachelor of Medicine, Bachelor of surgery Riyadh 72 21 47 26 73 [Stream one (228)] Approved
with
conditions
Bachelor of Medicine, Bachelor of surgery Riyadh [stream two (176)]
Bachelor of Medicine, Bachelor of surgery Jeddah 72 21 47 Not found 47 228 Approved
Bachelor of Science in Occupational Therapy Riyadh 72 - - - 26 141 Pending
Bachelor of Clinical Laboratory Science Riyadh 72 25 51 - 51 135 Approved
Bachelor of Science in Respiratory Therapy Riyadh 72 21 47 - 47 137 Approved
Bachelor of Science in Emergency Medical Services Riyadh 72 16 42 - 42 143 Approved
Bachelor of Science in Anesthesia Technology Riyadh - - - - 132 Pending
Bachelor of Radiology Sciences Riyadh - - - - - 140 Pending
Bachelor of Science in Clinical Nutrition Riyadh - - - - - 140 Pending
Bachelor of Cardiovascular Technology (Catheterization) Riyadh - - - - - - Pending
Bachelor of Cardiovascular Technology (Echo cardiology) Riyadh - - - - - - Pending
Bachelor of Science in Speech Therapy Riyadh - - - - - - Pending
Bachelor of Science in Audiology Riyadh - - - - - - Pending
Bachelor of Science in Nursing Riyadh 72 17 43 27 70 [Stream one (136)] [stream two (91)] Total credit hours (227) Approved
Bachelor of Science in Nursing Jeddah 72 17 43 27 70 [Stream one (136)] [stream two (91)] Total credit hours (227) Approved
Bachelor of Science in Nursing Al Ahsa 72 17 43 27 70 [Stream one (136)] [stream two (91)] Total credit hours (227) Approved
Bachelor in Clinical Pharmacy Riyadh 72 37 63 - 63 144 Pending
Bachelor in Dentistry Riyadh 72 65 91 - 91 214 Approved
with
conditions
Bachelor of Science in Respiratory Therapy Al Ahsa - - - - - 137 Pending
Bachelor of Science in Emergency Medical Services Al Ahsa - - - - - 143 Pending
Bachelor of Clinical Laboratory Science Al Ahsa - - - - - 135 Pending
Bachelor of Health Informatics - - - - - 136 Pending
Master’s in Medical Education - - - - - 42 Pending
Master’s in Health Informatics - - - - - 42 Pending
Master’s in System Administration & Health Quality - - - - - 42 Pending
Master’s in Epidemiology & Health Statistics - - - - - 42 Pending
Master’s in Public Health - - - - - 42 Pending
Master’s in - - - - - - Pending
Master’s in Bioethics - - - - - 42 Pending
Master’s in Medical Education - - - - - 42 Pending
The Pre-Professional Program 72 - 26 - 26 72 Pending
• It is very essential to have individual course specification prepared for all courses in a program. The availability
of such documents will complement the program specification and will ease the process for improvement
planning. Course specification should include a full list of intended learning outcomes, knowledge, and skills
which will be acquired in the given course. In addition, a complete teaching strategy should be included as well.
The Deanship of Quality Management in collaboration with Educational Technology is developing an automated
form. The purpose is to ease the process of completing the form for faculty. The automated application is at the
final stages of developing. The expectation of launching is at the end of this academic year 2014/2015.
2.3 Proportion of completed Course Specifications Module
The dashboard for quality assurance processes was expected to be implemented and launched by end of 2014.
Unfortunately, the creation rate was 0% and hopefully in 2015 there will be an improvement.
2.4 Rate of creation of dashboard for quality assurance processes
3. Establish appropriate units, led by qualified staff to assure the sustainability of
quality and conduction of accreditation
• The IQAS was conceived and presented to different stakeholders, academic and non-academic. After a thorough
review and consideration of different suggestions and comments, the IQAS received approval from the Vice
Presidents, H.E. the President, and the Scientific Council on 05 Jan 2014.
• Responsibilities:
Each Academic and Non-Academic units should:
Implement IQAS at the University administration affairs level by creating Quality Assurance and
Accreditation (QAA) Committee, Quality Assurance and Accreditation (QAA) Unit, and Quality Assurance
Officer in each non-academic department.
Implement IQAS at the colleges and deanship levels by creating Quality Assurance and Academic
Accreditation (QAAA) Committee, Quality Assurance and Academic Accreditation (QAAA) Unit, and
Quality Assurance Officer in each Departments and Affairs.
• Results:
All Academic and Non-Academic established appropriate quality units, led by qualified staff to assure the
sustainability of quality and conduction of accreditation and completed and submitted their approved CFOs in 2014
as planned.
IQAS Process and Actions
IQAS (Academic) Committee Pending
Riyadh
College of Medicine
Postgraduate
Education
College of Nursing
College of Pharmacy
College of Science and Health Professions
College of Applied Medical Sciences
Deanship of Admission and Registration
Deanship of Students Affairs
College of Dentistry
College of Public Health & Health Informatics
College of Medicine
JeddahCollege of Nursing
College of Nursing
Al AhsaCollege of Applied Medical Sciences
College of Medicine
Internal Quality Assurance System (Academic)
IQAS (Non-Academic) Committee
Riyadh
Technical Affairs
IT Services
Corporate Educational Technology Services
University Relations & Media
Administrative & Financial Affairs
Internal Quality Assurance System (Non-Academic)
4. Monitor for outcomes, Key Performance Indicators (KPIs), and progress reports to
reflect performance gaps and excellence
• Monitor for outcomes
The University conducted different electronic surveys as mentioned above in order to assess progress for continuous
improvement. After receiving the assessment from stakeholders, the University has to analyze, interpret and propose
action plans to address weaknesses and improve performance.
4.1 Producing approved document of the University’s KPIs
The University defines more than 30 Key performance indicators to evaluate the success of the University and of
any particular activity in which it engages. 50% of them were requested by the NCAAA KPIs and the rest were
requested by MOHE (AAFAQ) KPIs.
IQAS Process and Actions
Standard/Broad AreaKPI
CodeKey Performance Indicator KPI (2013) Benchmark
Management of Quality
Assurance and
Improvement
1 Proportion of courses in which student evaluations were conducted during the year. 70% Not Available
Learning and Teaching
2 Percentage of students entering programs who successfully complete first year. 88.0% Year 2012: 90.0%
3Proportion of students entering undergraduate programs who complete those programs in minimum
time.83.8% Not Available
4Proportion of students entering post graduate programs who complete those programs in specified
time.83.0% Not Available
5 Proportion of students who speak more than one language 100% 80%
6 Proportion of faculty attended faculty enhancement workshop 80% 35%
7 Student satisfaction about methods of learning, teaching and evaluation. 3.3 out of 5 Not Available
Faculty, Staff and Students
8 Ratio of student to faculty 5 20%
9 Ratio of student to faculty by disciplines Medicine:1:2 Medicine:1:10
10 Proportion of faculty with verified doctoral qualifications 76% 70%
11 Proportion of non-Saudi faculty 39% 35%
12 Retention rate of faculty 98% Not Available
13 Level of satisfaction about employees' performance 4,0 Not Available
14 Proportion of University's employees with qualification higher than high school 89% 85%
15 Average of Saudis technicians. 63% 80%
Student Administration
and Support Services
16 Ratio of students to administrative staff 2.3:1 Not Available
17Proportion of total operating funds (other than accommodation and student allowances) allocated to
provision of student services.2.5%
Year 2012:
1.8%
18 Proportion of students overall satisfaction on the quality of services provided by University 3.0 out of 5 Not Available
University’s KPIs
Standard/Broad AreaKPI
CodeKey Performance Indicator KPI (2013) Benchmark
Learning Resources
19 Number of book titles held in the library as a proportion of the number of students. 3.98/Student Not Available
20 Number of web site subscriptions as a proportion of the number of programs offered. 2.4/ProgramYear 2012:
2.1/Program
21 Number of periodical subscriptions as a proportion of the number of programs offered. 35.6/programYear 2012:
35.6/program
Facilities and Equipment22 Number of accessible computer terminals per student. 0.18 Year 2012: 0.10
23 Internet bandwidth per user 18 kbps Year 2012: 14 kbps
Faculty and Staff
Employment Processes
24 Proportion of teaching staff leaving the institution in the past year for reasons other than age retirement. 2.9% Not Available
25 Proportion of teaching staff participating in professional development activities during the past year. 80% Not Available
Research
26 Proportion of students in postgraduate programs and fellowships
28.6% 10%
27Number of refereed publications in the previous year per full time equivalent member of teaching staff.
(Publications based on the formula in the Higher Council Bylaw excluding conference presentations)0.30/Teaching staff
Year 2012:
0.27/Teaching Staff
28 Number of citations in refereed journals in the previous year per full time equivalent teaching staff. 2.8/Teaching StaffYear 2012:
2.6/Teaching Staff
Administration and
governance
29 Level of satisfaction about administrative systems
Faculty Satisfaction: 3.5 out
of 5
Staff Satisfaction: 3.5 out of 5
Not Available
30 Level of satisfaction about administrators performance
Faculty Satisfaction: 3.6 out
of 5
Staff Satisfaction: 3.6 out of 5
Not Available
31 Level of cooperation between universities 2.4 out of 4 Not Available
Infrastructure 32 Level of satisfaction about infrastructure
Faculty Satisfaction: 3.4 out
of 5
Staff Satisfaction: 3.1 out of 5
Student Satisfaction: 3.2 out
of 5
Not Available
University’s KPIs cont.
Question Classification 2014
Number of all registered students enrolled in university after the 4th week of the semester
Male 3,665
Female 3,850
Total7,515
Number of registered graduate students (Masters, PHD and Post-Doctoral fellows) by the end
of the 4th week of the semester1,158
Number of faculty members at the beginning of the year 1,628
Number of Professors, Associate Professors and Assistant Professors at the beginning of the year 1,545
Number of academic programs within the institution 26
Number of publications within last year 273
Total number of university citations over the past five years 9,072
Total number of publications over the past five years 1,060
KSAU-HS in Numbers
• To provide an efficient way to store, retrieve and analyze KPIs, the University tends to use special software for this purpose. IT- Blocks
Higher Education KPI’s Indicators Software System has been built to provide the University with a ready-made solution that covers
most of its academic KPIs. With more than 80 KPIs implemented in the system, it provides a comprehensive solution for the University.
The system is still under process and expected to go live in the next few months.
4.2 Proportion of implementing KPI’s Indicators Software System (Reporting system)
Reporting and Analytics System for KSAU-HS (RASK) project aims to create a reporting and analytical environment that uses a single
data repository. The KSAU-HS data repository will hold the required KSAU-HS historical data by extracting it from the available data
sources. RASK would put in place a framework for extracting, transforming, and loading data to construct KSAU-HS “Enterprise Data
Warehouse” )EDW( system. The initiative of the RASK project has started by the Development & Quality Management Affairs
(DQMA) and developed internally and collaboratively with Information Technology Services, Administrative and Financial Affairs, and
Educational Technology departments. The importance of having a reliable reporting system was emphasized by DQMA in the KSAU-
HS Steering Committee meeting, held in Sept 2014. The committee made a resolution that is approved by HE Dr. Bandar Al Knawy,
President, KSAU-HS to create a subcommittee to start the project planning phase that has members from the steering committee and
other stakeholders. The project is aligned with the “Business Reporting & Analytics” strategic priority stated in the KSAU-HS IT
Strategy Document (2011-2015). The outcome of this project is expected to support KSAU-HS achieve its defined vision “to be a
“Center of Excellence, offering the best evidence-based health education and utilizing concepts of information technology to attract the
best students and faculty”.
4.3 Proportion of implementing the Unified University Database (Reporting and Analytics System for KSAU-HS)
Progress reports to reflect performance gaps and excellence
By the beginning of 2015, the University’s colleges are expected to provide an annual report that gives
information about the colleges’ activities and performance throughout the preceding year. The annual reports of
colleges with the proposed action plans will be discussed in the Steering Committee.
5. Provide timely reports to subordinate reflecting satisfactory performance and areas
that needs enhancement.
• 5.1 Strategic Plan Report
The Strategic Plan report was issued in the beginning of 2015 by Development and Quality Management
Affairs (DQMA) to provide an overview about the University Strategic Plan from 2008 till 2014. The
report provides a brief summary of the University mission, vision, goals and academic programs. The
report also covers the University strategic objectives and shows how its aligned with the indicators of
performance management.
• 5.2 AAFAQ Report
The Development and Quality Management Affairs (DQMA) received the AAFAQ report for 2013-2014
that reflects the University performance in comparison with other Universities within the Kingdom.
DQMA distributed the AAFAQ report to the respective academic and non-academic units to notify them
about their related KPIs status in order to do the necessary action for improvement.
• 5.3 IQAS Report
The Development and Quality Management Affairs (DQMA) is planning to produce an annual report
about the Internal Quality Assurance System. This report is considered the first report produced by
DQMA that document the progress of the Internal Quality Assurance system during the year of 2014.
IQAS Process and Actions
• 6.1 AAFAQ Data
The University executes report to the Ministry of Education that includes the needed data for Horizon (AAFAQ) plan for
Higher Education.
• 6.2 Ministry of Education Data
The University executes report to the Ministry of Education that includes the following:
All data required for NAMA electronic program
List of all University’s academic programs approved by the Higher Education Council
List of all symposiums and conferences conducted by the University
• 6.3 Ministry of Civil Service Data
The University executes report to the Ministry of Civil Service that includes the names of non-Saudi employers and their job
titles.
6. Execute reports to the appropriate organizations and governmental offices.
IQAS Process and Actions
Category Question Classification Answer
Gross Enrollment
(Total)
Q1
Number of all registered students enrolled in university after the 4th week of this semester Male Regular students 2920
Distance education 0
Parallel education 0
Post graduate 745
Female Regular students 3318
Distance education 0
Parallel education 0
Post graduate 532
Number of all registered students enrolled in community colleges after the 4th week of this semester Male Regular students 0
Parallel education 0
Female Regular students 0
Distance education 0
Parallel education 0
Net Enrollment
(Age group 18-23 years)
Q2
Number of registered students within the age group (18-23 years) enrolled in university after the 4th week of this
semester
Male Regular students 2920
Distance education 0
Parallel education 0
Female Regular students 3318
Distance education 0
Parallel education 0
Number of registered students within the age group (18-23 years) enrolled in community colleges after the 4th
week of this semester
Male Regular students 0
Parallel education 0
Female Regular students 0
Parallel education 0
Science & Technology
Enrolment
Q4
Number of registered students enrolled in Science & Technology after the 4th week of this semester Male Regular students 3665
Distance students 0
Parallel Education 0
Female Regular students 3850
Distance students 0
Parallel Education 0
Male Regular students 0
Parallel education 0
Female Regular students 0
Parallel education 0
6.1 AAFAQ DATA cont.
Category Question Classification Answer
College of Medicine
Enrolment
Q5
Number of registered students enrolled in college of medicine, after the 4th
week of this semester
Male Regular students 882
Admission
Q3
Number of high school graduates admitted into university after the 4th week of
this semester
Male Regular students 925
Distance education 0
Parallel education 0
Female Regular students 956
Distance education 0
Parallel education 0
Number of high school graduates admitted into community colleges after the 4th
week of this semester
Male Regular students 0
Parallel education 0
Female Regular students 0
Parallel education 0
Employment
Q6
Number of students who graduated and they found a job within one year Male 3518
Female 3734
Completion
Q7
Number of graduate students who are enrolled in different academic programs
based on duration
Enrolled 6 years
ago in a 6-year
academic program
Total 242
Graduated 156
Enrolled 5 years
ago in a 5-year
academic program
Total N/A
Graduated N/A
Enrolled 4 years
ago in a 4-year
academic program
Total 336
Graduated 233
Languages
Q8
Number of registered students who speak a second language University students Male 3665
Female 3850
Community
colleges students
Male 0
Female 0
6.1 AAFAQ DATA cont.
Category Question Classification Answer
Faculty
S2 Q1
Number of faculty members at the University Male Total 1075
Non Saudi 297
At the beginning of last year 851
At the end of last year 829
Science & Technology 503
Medical 572
Hold doctoral degree 1042
Attended at least on local or international training or
workshop
860
Female Total 571
Non Saudi 233
At the beginning of last year 458
At the end of last year 551
Science & Technology 433
Medical 138
Hold doctoral degree 503
Attended at least on local or international training or
workshop
456
Number of faculty members at the Community Colleges Male Total 0
Non Saudi 0
At the beginning of last year 0
At the end of last year 0
Science & Technology 0
Hold doctoral degree 0
Female Total 0
Non Saudi 0
At the beginning of last year 0
At the end of last year 0
Science & Technology 0
Hold doctoral degree 0
6.1 AAFAQ DATA cont.
Category Question Classification Answer
Staff
S2 Q2
Number of staff members at the University Male 1184
Males hold degree above high
school
642
Female 681
Females hold degree above high
school
455
Technician
S2 Q3
Number of technician members at the University Male Saudi work as technician 44
Saudi under technician title 44
Non-Saudi under technician title 28
Female Saudi work as technician 16
Saudi under technician title 16
Non-Saudi under technician title 6
Programs
S3
Number of academic programs within the institution University Total 25
Which test learning outcomes 25
Which are accredited 1
Which submitted for
accreditation
0
Which rejected 0
Research
S4
Number of publications at Academic journals within 2014 273
Number of publications in science & Technology field at Academic journals within 2014 0
Number of co-publications with local universities at Academic journals within 2014 82
Number of co-publications with international universities at Academic journals within2014 101
Number of registered local and international patents within 2014 0
Number of university citations over the past five years 9072
Number of joint research projects with government organization and public sector conducted within 2014 12
IT
S5
The internet speed percentage in the university 90%
The percentage of internet user in the university 90%
The internet cost for student Free
The average number of the university website for internal visitors 38651
The average number of the university website for external visitors 38651
6.1 AAFAQ DATA cont.
2015 Forecast
• Conduct more intensive workshops in Quality and Accreditation.
• Organize quality campaigns in the University.
• Engage KSAU-HS faculty/staff in internal/external training workshops
• Launch the Deanship of Development with appropriate manpower and sufficient resources.
• Full implementation of the remaining AJWAD surveys.
• Full implementation of Course/Program Specification Module in Blackboard.
• Achieve 60% of the creation of dashboard for quality assurance processes.
• Full implementation of IQAS in all academic and non-academic units.
• Produce approved document of the University KPIs.