international best practice in egovernment
TRANSCRIPT
International Best Practice in eGovernment
Dr. Julia Glidden21c Consultancy
Muscat, Oman11 January 2016
UN Four Stages of Online Services
Institutional & Technical Enablers
Areas For Online Assessment
National Portal Audit vs UN Top 10
Oman.om vs. International Best Practice
Mobile, Mobile, Mobile!!!
France
France: Key Benefits
Singapore
Singapore: Key Benefits
Canada
Canada: Key Benefits
• Clean and compelling use of graphics Convey forward thinking and innovation Feature Mobile & Apps
• Simple, clear & consistent access to key online services Categorise services by areas Clearly distinguish between access to online information and transactional services
• Prominent featuring of social media and feedback mechanisms Stress continuous engagement Promote co-creation (Beta working)
• Clear positioning of Government policy on priority areas Open Data & Government Open Innovation & Co-Creation Transparency
Key Lessons Learned