international business overview v.m.kumar sr. vice president – international business
TRANSCRIPT
International Business
OverviewV.M.KumarSr. Vice President – International Business
www.sifycorp.com
CONTENTS
• Why go global now ?• Business lines• Opportunity• IMS Overview• eLearning Overview• Expansion Plans
Why go global now ?
• IT Services outsourcing opportunity – huge growth– Indian IT / ITES outsourcing projected at $32 Billion for
2008
• Sify did not participate in this opportunity until late 2003, due to ownership of Sify by Satyam
• Higher profitability from international revenues• Late entrant, but several early stage lines of business
still open• Strong competencies built through domestic business
– Network operations– Datacenter operations
• Access to talent – ready pipeline from domestic operations
• Leverage technology infrastructure investments already made
Enterprise Services - International
• eLearning content services•Content Mgmt
•Learning Technology Services
Enterprise Infrastructure Services
EnterpriseeLearningServices
• Infrastructure Management• Infra Projects / Consulting
•Security Consulting• Managed Security Services
• Hosting Services•Enterprise Appln Management
Domain of the CTO
Business Analysis & functional
Specification
Technical Design
Document
Application Development
Functional Testing
StagingPerformance
& Load Testing
Deploy to Production
Environment
Production Support
CIO
BAO CTO
BH
Sify Infrastructure Services - Focus
N/W Mgmt Server Mgmt Infrastructure Application
Support
Security
Op
era
tion
s S
up
port
Our Domain
Worldwide Infrastructure Services Market
• The worldwide market for Infrastructure Support Services is $135 billion, growing to about $154 billion in 2008 (Gartner, July 2004)
• The North America total spend for IT management, which includes operations management, application management and helpdesk management, was $66 billion in 2003, growing to $80 billion in 2008.
• The IT process management spend was $49 billion in 2003, expected to grow to $75 billion in 2008 (Gartner, July 2004)
“More businesses are examining their core vs. noncore competencies than ever before and have continued to embrace
[…] outsourcing as a catalyst for organizational focus.”“Increased reliance on nondomestic, global delivery models will
coincide with the growth of process management services in all regions during the five-year forecast period.”
– Quotes from Gartner report, July 2004
•
FIRMS WILL CONTINUE TO MOVE INFRASTRUCTURE MANAGEMENT OFFSHORE
Offshore infrastructure outsourcing will increase as organizations focus on achieving cost savings —
increasingly, with a strategy or mandate by CFOs to increase spending with offshore providers. In a recent Forrester survey of 42 North American IT decision-makers, 24% indicated that in 2005, they would consider using offshore resources for infrastructure management and monitoring. For good reason — in the US alone, infrastructure management is a $90 billion market, growing at 7% per annum
Global IT infrastructure services delivered from remote sources (such as onshore,nearshore or offshore) are a new form of delivery for a mature service category
IT infrastructure services are undergoing important market changes, and many layers of IT infrastructure services are shifting to a global remote delivery model. This market is still nascent.
Predictions
• By 2012, 50% of the labor hours for global IT infrastructure service delivery for commercial clients will shift from on-site support to remote delivery (0.8 probability).
• By 2009, large clients will be expected to deliver remote infrastructure delivery service as a requirement in the majority of new outsourcing deals (0.7 probability).
Enterprise Infrastructure Services & Solutions
Plan/Assess
(Consulting)
Design(Consulting)
Implement/Migrate
Manage
•Infrastructure Consulting (Networks; Security; Storage)•ITIL & ISMS Assessment•Enterprise Security Compliance•DR/BCP Solutions
•DataCenter Design•Infrastructure/Server Consolidation•DR/BCP Design•NOC/SOC Design•HelpDesk & Support Center
•DataCenter Implementation•DR/BCP•Messaging Infrastructure•Process: BS20001; ITIL•NOC-Command Center•Systems Integration (Security; Storage & Network)
•DataCenter Management•Network Management•Desktop Management•Server Management (AppServers, Database, etc)•Security Management•Application Management•Hosting•Service HelpDesk
Infrastructure Life Cycle Services
INFRASTRUCTURE MANAGEMENT SERVICES
NETWORK MANAGEMENT
Routers, Switches, VoIP devices, Network Links
SECURITY MANAGEMENTFirewalls, Intrusion
Protection Systems, VPNs, PKI, AAA Tools
DATA CENTER MANAGEMENT
Servers, Databases, Messaging, Storage
Systems
END USER SERVICESService Desk, Desktop Support, Application Packaging & Distn.
Process Consulting, Audits & Reviews
Availability Management
Asset Management, Patch Management
Problem, Change & Configuration Management
Pro-active Monitoring & Incident Management
Implementation / Migration SupportIT
IL c
om
plia
nt
pro
cess
es,
SLA
dri
ven
eng
ag
em
ents
THE SIFY EDGE
SPECIALIST IN REMOTE
INFRASTRUCTU
RE MANAGEMENT
SERVICES
EXPERIENCE
ENGAGEMENT
GOVERNANCE
EXPERTISEPROCESSES
SERVICE INFRASTRUCT
URE
COMPETENCIES ACROSS LEADING VENDORS
BEA Weblogic
IBM Webspher
e
MS.NET
Oracle App
SAP Netweaver
Sun JES
Cisco NetscreenCheckpoint
ISS Verisign
CA-Netegrit
y
APPLICATION SERVER
SECURITY
MS Windows
Sun Solaris
IBM AIX
HP-Ux Redhat Linux
Oracle Sybase
MS-SQL MySQL
SERVER OPERATING
SYSTEM
DATABASES
Nortel JuniperCisco ExtremeNETWORK DEVICES
CA HPIBM Tivoli
Compuware
Mercury
Progress Sonic
MANAGEMENT TOOLS
“ALWAYS ON” SERVICE INFRASTRUCTURE
• Capacities on 4 cable systems on diverse oceanic paths - Trans Atlantic & Trans Pacific
• 99.99% connectivity available till our international peering points at NY, LA, London & HK
•Peering arrangements with major network providers
MPLS IP VPN
Customer Global
Network
Customer Data Center
SIFY Cloud 99.99% Uptime
• N + 1 redundancy
• Secure - Physical & Information level
• Customizable to client security policies
CC
Level 3 Data
Centers
CC – COMMAND CENTER
ITIL Based Processes
NMS
C M D B
C M D B
Trouble Ticket Engine
Knowledgebase
ChangeWorkflow
ThresholdMonitoring
Service LevelAgreements
EscalationEngine
ConfigurationBaselines
Change Management
CapacityManagement
Service Desk
IT ServiceContinuity
ManagementReportsEngine
Incident Management
ProblemManagement
SLAManagement
AvailabilityManagement
16
ROBUST OFFSHORE DELIVERY MODEL
Onsite Co-ordination
Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye
Support
Level 1 Support
Level 2 & 3 Support
Remote Monitoring
Pro-active Performance Monitoring, Threshold Alerts,
Dashboard Reporting
Incident Management, Service Desk for escalations, knowledge
repository
Problem mgmnt, Change mgmnt, Performance mgmnt
70 – 90 % OFFSHORE
ITIL BEST PRACTICES
RISK MITIGATED GRADUAL
TRANSITION
ONGOING RISK MANAGEMENT
WORLD CLASS – GLOBAL DELIVERY TEAM
•Network certifications: CCNA/ CCNP/ CCIE• System Certifications : RHCE, SCSA,SCNA,MCSE,MCSD• Database certifications : OCP, OCA, MCDBA• Security certifications: CISSP, CISA, BS7799 auditors•Process certifications: ITIL, Six Sigma• Architecting skills: J2EE, MS.NET
59%
36%
5%
Upto 5
5 to 12
Above 12
Team Strength – 1,000 and growing
YEARS OF WORK EXPERIENCE
NEAR 20% of RESOURCES ARE ITIL CERTIFIED
Information on Infrastructure - Information on Infrastructure - Built around ITIL frameworkBuilt around ITIL framework
Single Window to measure Infrastructure performance
Functionalities of FCAPS
Policy based Authentication
Enable customers to measurethe service
View your Complete Infrastructure
Service Portal – iONi Information On Infrastructure
Extensive ReportingRole based Dashboard viewsPowerful Self Service Functions
Availability StatisticsReports availability based on Device type, Location & Groups
Outage & Resolution meterDisplays down alertsDisplays faults resolved
IONI - Customizable Dashboard
Trouble ticket statisticsTrend / SLA / Status based reporting of tickets
Inventory reportReport based on Type, LocationGroups & Monitoring tool
IONI – Incident & Change Management
Enhanced web reports SLA based reports
Customizable reports Trend Analysis
Value Proposition
MULTI LEVEL ENGAGEMENT VALUE
Impact on Business Strategy
Process
Business
•Cost reduction savings to 50%•Enhanced Customer Satisfaction : Pro-active approach
• Enhanced Productivity - ITIL Best Practices• Reduced Noise Levels - Root Cause Analysis with Six Sigma
•Business Service Management•Business Impact Analysis
Operations
“Sify Is Best Suited For Discrete Offshore Remote Management”
Forrester Wave TM : Global Delivery Infrastructure Management – December 2005
Testimonials
“When I stepped in to Sun Chemical two and half years back, there was no consistent model to manage our infrastructure across 312 locations; A few months after the Sify engagement began, I got a unified view of my entire infrastructure across all locations sitting at my desk. It was a great relief and I felt we were more secure.” – Scott Carcillo, CIO, Sun Chemical Corp, March 2006
“They were the only off-shore vendor who had their own tool and did not have to use any one else’s solution to manage our network. That made their total pricing dramatically different from other offshore vendors.” – Joe Simon, Group CIO, Viacom
Target Market & Customers
• Primary target market – USA, UK, M.East
• Any medium to large corporation, across all verticals (>$200 MM revenues, 1000+ employees)
• Size of infrastructure: – 200+ servers in datacenter type or distributed
environment; or– 200+ network devices on WAN; or– 20+ on-site staff for infrastructure management
• Minimum engagement size $300K in Year 1
eLearning Services
Custom Content Creation
Computer based training
Web based trainingInstructor led
training
Innovative learning M-LearningGame based
trainingTraining aids
Learning infrastructureLMS
implementationLMS customization Help desk support
Learning applicationsApplication
development
Implementation of 3rd party
applicationsL1/L2/L3 support
Globalization services Multi lingual translation
Localization
Current Global Market Size
Segment 2005 (in US $ bn) 2010
Courseware based elearning 4.5 4.3
Interactive Information Modelling 3.5 4.9
Collaboration 2 6Simulation 1.3 2.5
Embedded Learning 0.5 2.6Total 11.8 20.3
As per Ambient Reports
SegmenteLearning Total Corporate Education Govt
2005 3.28 1.84 1.28 0.212010 12.18 8.16 3.47 0.55
As per Frost and Sullivan Reports
Revenues by SegmentYear Content Infrastructure Services
2005 1.52 0.71 1.052010 7.8 1.8 2.58
As per Frost and Sullivan Reports
Competition
•TIS
•NIIT
•LionBridge
•Hurix, BrainVisa, Mentorix, eMantras
Sify eLearning is 3rd in this space
Sify eLearning - Capabilities
End-to-end provider of Learning services
Over 5 years of strong industry experience
200+ Skilled Personnel (Instructional designer, language editors, SME,
Technical writer, Graphic, Designer, Cross functional experience)
Domain specific SME’s on Technologies, Software, Soft-skills and Training
Adherence to SCORM, AICC, LMS RTE and 508 Standards
ISO 9001:2000 Certified by DNV and Processes complying with SEI CMMI
Level 3
SABA Solution Partner
Innovation in delivery
• Delivered content rich learning courses on PDA for Cisco
• Physical modeling as a value added services for GE
Two Brandon-Hall Golds in 2006 !
- Mobile Learning Solution for Cisco
- Custom Content for GE Energy Services
Demos
• http://202.144.75.90/ciscoreview/Brandon-Hall/qlm-pda-video.html
http://202.144.75.100/gereview/GE_PATAT_GenBrush/start.htm
Sify International Business – Expansion Plans
• Current– Offices in CA, NJ, Dubai
– 4 Sales + 1 A/c Mgmt in USA
– 1 Sales in Dubai
• In 2007-08– Additional office in London (by Mar ’07)– Unify sales team (across services)– Strengthen sales team to 27 resources across USA,
UAE, UK / Europe