International HR Executive Development Program

CAHRS – September 30 – October 5, 2001

EXPATRIATES AND BEYONDExpatriate and Labor: Issues and Policy

William R. SheridanSenior DirectorNational Foreign Trade Council2 West 45th StreetSuite 1602New York, NY 10036T: 212/399-7128F: 212/399-7144wsheridan @nftc.org

Global MarketsCitizenship and Sustainable Development

CENTER FOR HR MANAGEMENT STUDIESFairleigh Dickenson University

December 14, 2001

William R. SheridanSenior DirectorNational Foreign Trade Council2 West 45th StreetSuite 1602New York, NY 10036T: 212/399-7128F: 212/399-7144wsheridan @nftc.org

OVERVIEW• The NFTC and global business issues• The NFTC and global human resources management• Sustainability• Challenge Facing Corporations• Expatriates: issues and trends• Expatriate studies and surveys• Expatriates as an investment• Experiences and Learnings• Role model employers• Current studies• Global labor: issues and trends• NGOs vs. MNCs• Q& A

The NFTC and Global Business• Founded in 1915• Continues as advocate for open market access for

cross-border investment trade• 500 sponsors – all sectors of the economy• Member companies are present throughout the world• Current issues:

Expansion of the NAFTA Trade with China/WTO Unilateral trade sanctions Tax treaties with Japan and the U.K. Bilateral social security totalization agreements Foreign service corporations Global talent management

The NFTC and Global Human Resources Management

• Global presence of member companies• Relationship with U.S. Department of State and other U.S. and non-U.S.

Government agencies• Working committees and roundtables

Expatriate Management Global Compensation International Benefits Asia Pacific China Latin America

• Global Human Resources Advisory Board• In-Bound/Out-Bound Business Sponsored Immigration Issues• Sourcing Global Talent (11E)• Cost Management• Coalition of HR Management Associations

SUSTAINABILITY

“…To meet the needs of the present without compromising the ability of

future generations to meet their own needs.”

United Nations World Commission on Environment and Development (The Brundtland Commission), our Common

Future, 1987

CORPORATE SUSTAINABILITY

Company’s ability to achieve its business goals and increase long-term shareowner

value by integrating economic, environmental and social opportunities

into its business strategies.

From participants of “Symposium on Sustainability – Profiles in Leadership” that took place in NYC in October

CHALLENGE FACING CORPORATIONS

“Globalization and open markets are being challenged, climate change is creating a political transatlantic divide, innovation and technology are being questioned. All this is placing new demands on business for transparency and social responsibility. And as we prepare for the [UN] World Summit [on Sustainable Development] in 2002, it is ever more important for companies to show leadership and engage in partnerships to more faster toward sustainable development.” (Remarks on Sept. 5, 2001 by Bjorn Stigson, World Business Council for Sustainable Development president and International Herald Tribune.)

Studies and Surveys• Financial Incentives Survey (1992)• Dual-Career Couples (1994)• Expatriate Selection (1994)• Expatriate Management – Search for Best Practices

(with Towers Perrin) (1994)• Doing Business in China (with Towers Perrin) (1996)• Global Managed Care (with Towers Perrin) (1997)• Maximizing Your Expatriate Investment (with CIGNA

International and World at Work) (2000, 2001)

Expatriates as an Investment• Moving focus from Cost Management to Return on

Investment• Understand cost components• Accounting firm cost accounting/forecasting software• Six Sigma process management• Difficulty with measuring “Before/After” impact• End-to-end process• Better selection, preparation, mentoring and

repatriation• Need to connect to career planning• Cost of ineffective planning/utilization

Expatriates: Issues and Trends• Expansion into new, “foreign”, markets• Technology/Knowledge Transfers• Talent development• Resistance to relocation• Diversification of expatriate population/assignments• Dual-career couples• Demographic/Geographic challenges• Cost management• Process management – use of technology• Trends – increase in “short-term” assignments

Experiences and Learnings• Causes for failed assignments• Costs of failed assignments (financial, personal,

business opportunity)• Preventative measures• Life experience• Expatriate Management Committee• Not rocket science• Communications/expectations setting• Use of technology

Role Model Employers• Armstrong World Industries -- Selection• ABN-AMRO -- Mentoring• Abbott Laboratories – Career Planning• Black & Decker -- Communications• Chevron -- Intranet• Chubb & Son -- Repatriation• Citibank – Dual Careers• Colgate-Palmolive –Vendor Management• Ford – Process Management• GE – Six Sigma• IBM -- Intranet• Intel – Intranet/Vendor Management• JP Morgan/Chase Bank – Cost Management• Merrill Lynch – Process Management

• Morgan Stanley – Cost/Vendor Management

• Motorola -- Selection• Nokia – Family Support• Nortel -- Selection• PepsiCo – Process Management• P&G – Use of Technology• Philip Morris International -- mentoring• Shell – Family Support• Solar Turbines (Caterpillar) -- Selection• 3M -- Repatriation• Texas Instruments – Crisis Management• Unilever – Career Management• Xerox – Process Management

Current Studies• Annual Global Relocation Trends

Impact of economic downturn on number/type of assignments

• Women expatriates – career management issues• Metrics of success• Relationship of cross-cultural preparation and

business/assignment success

Global Labor: Issues and Trends• Shift of manufacturing to low cost locations• Rising expectations – global media• European Works Councils• Cross-Border HRIS – Data Flow• Demographics in North America, Western Europe and

Japan• Immigration – Resurgence of labor organization• Left-Behinds• “Gray Dawn”• Corporate Citizenship and the Internet

NGOs vs. MNCs• Managing “challenges” across the globe (Coca-Cola and

Greenpeace)• Use/abuse of Internet• The costs of being “good” global corporate citizens• Internet training needs and processes

Questions and Answers