internet2 net+ sip services webinar
TRANSCRIPT
Internet2 © 2012 Proprietary and Confidential
Subtitle
Master Title
SIP Services Webinar Presented by Internet2, Aastra and Level3
Internet2 © 2012 2 Proprietary and Confidential
! Introduction of SIP Services (Internet2, Tulane)
! Hosted PBX Overview (Aastra)
! SIP Trunking Overview (Level 3)
! ITEC and the Future of SIP Services (Texas A&M)
! Q & A (All)
Agenda
Internet2 © 2012 3 Proprietary and Confidential
Internet2 Net+ Services Innovative, Community-Driven Services
! Robust SIP services from leading providers
! Scalable platform for managing services
! Reliable network for delivering services
! Flexible features, functionality to meet your needs
! Development of future SIP applications
! Focused on direct Internet2 members
Internet2 © 2012 4 Proprietary and Confidential
Community Volume Saves Everyone Money # Lines with all services
Avg Cost full service
Discount Paid to Vendor
0 to 20,000 $6.78 0% 93% 20,001 to 100,000 $6.54 4% 93% 100,001 to 250,000 $6.19 9% 94% 250,001 to 500,000 $5.75 15% 94% 500,001 to 750,000 $5.45 20% 94% 750,001 to 1,000,000 $5.06 25% 95%
Notes: Local trunking and Flat-Rate Long Distance SIP trunking are included Assumes 90% premium and 10% base lines for Hosted PBX Assumes 50% with unified messaging Includes managed Session Border Controller (SBC) on campus* Amortizes NRCs over 5 years for SBCs, install fees, porting, etc. Does not include applicable taxes, USF and fees Does not include handsets
*SBC is one-time additional CAPEX charge; maintenance is included
Internet2 © 2012 5 Proprietary and Confidential
Where we are
! Early Adopter Status • Be an early adopter and map the future of SIP Services
! Turning up campuses in TAMU ITEC now ! Implementing the platform ! Finalizing agreements
• Internet2 with the service providers • Universities with Internet2
! Full availability in September
Selection and Announcement Implementation Production Migration
Internet2 © 2012 6 Proprietary and Confidential
Why Do This?
! PBX systems are near end of life
! Major technology shift has already happened
! Rapid adoption of cloud services at Tulane
! Not doing it ourselves will save around $1M per year
Internet2 © 2012 7 Proprietary and Confidential
Why Sponsor This?
! The challenges we face are not unique and neither are the solutions
! Leverage the benefits of Internet2 membership • No reason to do this as a series of one-offs • Achieve better pricing as a group
! If our expected savings are average for adopters, then we as a
consortium reduce higher education costs by at least $100M if we're
successful
Internet2 © 2012 Proprietary and Confidential
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Aastra Hosted PBX Overview
Internet2 © 2012 9 Proprietary and Confidential
! Financially stable, worldwide corporation • Publicly Listed on the Toronto Stock Exchange - Symbol AAH.TO • US Headquarter in Frisco (Dallas), Texas • Over 50 consecutive quarters of profitability • Presence in over 100 countries worldwide
! 30+ years’ experience delivering “mission critical” communication for Enterprises, Research Facilities and Learning Institutions
! Currently providing Hosted PBX services to the State of Florida government agencies
! Hundreds of Higher Education customers globally ! Expertise and Experience designing, deploying and supporting large Enterprise Class (SIP)
installations
Aastra
Internet2 © 2012 10 Proprietary and Confidential
• Clearspan® is a carrier-grade, highly reliable, multi-tenant softswitch used by most
carriers globally (BroadSoft)
! Extensive set of call features
! Complete suite of UC applications including clients, integrated mobility, web & video
collaboration and more
! Clearspan Anywhere™: make and receive calls from one number, on any device,
anytime
! Large selection of endpoints, including those from Aastra and 3rd parties
! Integration with Microsoft (OCS/Lync) and IBM Sametime
Clearspan
Internet2 © 2012 11 Proprietary and Confidential
! Unified Messaging
! Video
! Mobile Client
! Call Center
! Web Collaboration
! etc…
Additional Applications
! All the features of
Basic plus….
! Auto Attendant
! Assistant Enterprise
Premium User License
! Traditional PBX
features
! Enhanced Group Svcs • Acct/Auth codes • Multimedia on Hold • Multimedia Group
Custom Ringback • Enhanced outgoing
dial plan • Instant Group Call
Basic User License
Flexible licensing options
Internet2 © 2012 12 Proprietary and Confidential
User Portal ! Users can configure their own settings such as:
• Incoming call handling (block,
forward, DND, etc.)
• Outgoing call handling (speed
dials, call return, etc.)
• Messaging options, profile,
etc.
Internet2 © 2012 13 Proprietary and Confidential
Services Devices Routing / Numbers
Enterprise Manage enterprises, groups, numbers, services, devices
Group Manage departments, Groups, users, numbers, services, devices
Department Manage user moves, adds and changes
User Personalize services
Filter
Filter
Internet2 © 2012 14 Proprietary and Confidential
Integrated Unified Communication Toolbar
Login/out Options
Remote office Forwarding options Simultaneous ring
Call control Line selector
Directories
! Outlook and Internet Explorer plug-in
! Allows users to manage phone features and call control
! Customizable
Internet2 © 2012 15 Proprietary and Confidential
Clearspan Anywhere™
! Make and receive calls from one number,
on any device
! Easy for the end user to configure from
the toolbar
! Seamlessly move calls between devices
PSTN
LAN
Seamless Call Movement
Media Gateway
Internet2 © 2012 16 Proprietary and Confidential
Receptionist
! Attendant console
! Web –based; supported
on Windows ® PCs and
Tablets
! Incoming call handling,
call monitoring, operator
barge-in, etc.
Internet2 © 2012 17 Proprietary and Confidential
! Standard or Premium license
options
! Agent or Supervisor client options
Call Center
Internet2 © 2012 18 Proprietary and Confidential
Integration with 3rd party applications
! Microsoft OCS/Lync
! IBM Sametime
! Salesforce.com
! ACT
! Many more…
Internet2 © 2012 19 Proprietary and Confidential
6731i
6730i
6739i
6753i
6755i
6757i
6737i
6735i
! Wide selection of Aastra phones
! 3rd party phones (SIP compliant)
! Softphones
! Video endpoints
! Fit any need, any budget
Terminals
Internet2 © 2012 20 Proprietary and Confidential
Geographical Redundancy
Internet2 © 2012 21 Proprietary and Confidential
Reliability ! Redundant cores operate in Hot Standby mode
Internet2 © 2012 22 Proprietary and Confidential
Campus Options ! WAN and PSTN support
! Small, Medium and Large
configurations
! Single-appliance solution for
small and medium locations
! Survivability with failover
• PBX-like functions
• No administration
required
! Redundancy options
Internet2 © 2012 23 Proprietary and Confidential
Pricing
User TypeBasic User License 5.20$ Per MonthPremium User License 5.70$ Per MonthUnified Messaging User License 0.30$ Per Month
Additional OptionsACD -‐ Standard Call Center License 5.42$ Per MonthACD -‐ Premium Call Center License 13.94$ Per Month
ACD -‐ Call Center Agent Client (in addition to a Standard license) 14.10$ Per Month ACD -‐ Call Center Supervison Client 27.87$ Per Month
Receptionist Enterprise 49.67$ Per Month Microsoft OCS (LYNC) integration 0.30$ Per MonthSIP Business Trunking (PBX Overlay) concurrent call paths to existing PBX 6.06$ Per Month/concurrent user
G.729 Codec (used for transcoding) 1.15$ Per Month/concurrent user Telchemy Voice Quality Monitoring tool 0.10$ Per Month
Internet2 © 2012 24 Proprietary and Confidential
Summary
! Deploy the most advanced set of PBX and UC services to your user base
! Highly reliable solution with options for survivability on campus should the connection
to the network fail
! Institutions maintain control over their MACs, features, etc., and can share that
control between departments
! Licensing and applications to fit different user roles: basic, premium, receptionist, call
center, etc.
! Wide range of endpoints to fit various needs, budgets
Internet2 © 2012 Proprietary and Confidential
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Level 3 SIP Services Overview
Internet2 © 2012 26 Proprietary and Confidential
Full number portability, scaling to 10,000+ TNs per day, with 7 day lead time Port individual numbers or entire code ranges
Level 3 Owns and Operates a Large Scale Voice Network ! Carries 8 billion minutes per month
processing more than 80 million calls every day
! Provides voice services to 15 of the 20 top Telecommunications Carriers in the world
! Exceptional Reliability with geographic and/or same site failover, load balancing and resiliency – failover protection is measured in seconds, not hours
! CLEC status and is actively supporting voice business in all 50
Internet2 © 2012 27 Proprietary and Confidential
Level 3 Internet2
Internet2 Hosted SIP Trunking Architecture
Aastra Clearspan Toll Free
Operator , x11 services
Optional E-911
SIP Compliant Phones/ Peripherals
Long Distance
PSTN
PSAP
Internet
Local Origination
Internet2
Campus IP Network
Session Border
Controller
Level 3 SIP Network
Campus/Regional Network
Level 3 Voice Network Internet2 Network
Aastra Clearspan
Session Border
Controller
PSAP
RON
Session Border
Controller
Internet2 © 2012 28 Proprietary and Confidential
Internet2 SIP Trunking Architecture
Campus managed solution
SIP Compliant Phones/
Peripherals Aastra /Cisco Avaya / Lync
Siemens/ Toshiba
PSTN
PSAP
Internet Internet2
Campus IP Network
Session Border
Controller
Level 3 SIP Network
Campus/Regional Network
Level 3 Voice Network
PSAP
RON
Session Border
Controller
Level 3 Internet2
Toll Free
Operator , x11 services
Optional
E-911
Long Distance
Local Origination
Internet2
Session Border
Controller
Internet2 © 2012 29 Proprietary and Confidential
911 Capabilities
! As an option, Level 3 can provide Enhanced 911 (E-911) services for end-user service locations with all SIP Trunking deployments
! Universities can also retain control and responsibility for E911 without using Aastra/ Level 3
! 911 Service is of critical importance to universities to avoid legal and regulatory compliance challenges.
! Level 3 owns and operates its own 911 network
! Network directly connected to 5,540 Public Safety Answering Points
Internet2 © 2012 30 Proprietary and Confidential
Level 3 SIP Trunking ! Per Concurrent Call Path - Flat Rate Local with Measured LD - (Per Month) $16.00
! Continental United States Long Distance (CONUS LD) Interstate - (Per Minute) $0.01
! CONUS LD Intrastate - (Per Minute) $0.017
! Per Concurrent Call Path - Flat Rate Local including CONUS LD - (Per Month) $19.00
! International LD Varies per country
! CONUS Dedicated Toll Free Interstate - (Per Minute) $.019
! CONUS Dedicated Toll Free Intrastate Varies per state
! Dedicated Toll Free International Varies per country
! New or Ported Direct Inward Dial Number - (Per Month) $0.80/$0.30
! Optional Level 3 Per Seat SIP Trunking
! Per Seat - Flat Rate Local including CONUS LD $4.20
! Non-Recurring Charge per Concurrent Call Path $20.00
! Non-Recurring Charge per TN (new or ported) $0.50
! Non-Recurring Charge, per Seat Pricing Model $4.00
Internet2 © 2012 Proprietary and Confidential
Subtitle
Master Title ITEC and the Future of SIP Services
Internet2 © 2012 32 Proprietary and Confidential
Internet2 Technology Evaluation Center ! Established in 2004
! Several Million Dollars in funding for VoIP (including emergency communications)
! Support advanced Internet2 voice services • Establish Advisory Group • Stand Development Server • Full time support engineer for community • NG 9-1-1 integration • IMS based Fixed Mobile Convergence • ENUM SIP Peering • AVCI video integration • Statistics Reporting
Internet2 © 2012 Proprietary and Confidential
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Q & A Please use the Chat function to submit your questions Post webinar additional questions to [email protected] Follow our blog at feed:https://blogs.internet2.edu/feed