internship report final

Internship Report on

Financial Incentives to motivate the junior employees of Protection One (Pvt.) Ltd.

2 | P a g e

Letter of Transmittal

Date: 16.04.2014

Md. Sajjad Hossain

School of Business Administration

Uttara University,

Dhaka.

Subject: Transmitting the internship report on Financial Incentives to motivate the junior employees

of Protection One (Pvt.) Ltd.

Dear Sir,

It is my pleasure to submit this internship report on the topic Financial Incentives to motivate the

junior employees of Protection One (Pvt.) Ltd.

I have tried my best to analyze all necessary information related to my topic and present as

affectionately as possible. It is not impossible that there will be minor mistakes in this report. But

still I hope that this report will provide the appropriate analysis on the topic of Financial Incentives

to motivate the junior employees of Protection One (Pvt.) Ltd.

In conclusion, I want to express my thanks to you, as without your co-operation it would barely

impossible for me to prepare this report related to my subject. If you need any help to interpret

anything of this report, please let me inform.

Thanking you

Farjana Akther

ID: F20911111004

Major: HRM


Program B.B.A.



3 | P a g e

Letter of Endorsement

The Internship report entitled Financial Investment to motivate the junior employees of Protection One (Pvt.) Ltd. Has been submitted to the office to fulfillment of the requirement for the degree of Bachelor of Business Administration, Major in Human Resource Management, Faculty of Business

Administration on 20th April, 2014 by Farjana Akther, ID: F20911111004. This report has been

accepted and may be presented to the Internship Defense Committee for evaluation.

(Any opinions, suggestions made in this report are entirely that of the author of the report. The

University does not condone nor reject any of these opinions or suggestions).

________________________________

Md. Sajjad Hosain

Lecturer


Internship Supervisor



4 | P a g e

Acknowledgement

A lot of concentration, effort, responsibility and study have been involved in preparing this paper

into reality. In preparing a report one needs a number assistance and guidance from reliable sources.

This report also stands on the basis of such efforts. I have pleasure to express my gratitude to the

internship and placement committee for arranging such a program from which I have carried a lot of

practical experience.

At the very outset, I would like to express my profound respect to my honorable teacher Md. Sajjad

Hosain, Lecturer of business faculty, who is my supervisor, of Internship Program designed for the

BBA students. His continuous supervision has inspired me to make a more feasible report based on

in-depth analysis.

In preparing the report, I received active co-operations from the Marketing Officer, Senior

Marketing Officer and HRM department of Protection One (Pvt.) Ltd. I sincerely express my heart-

felt gratitude to them for their Co-operation, which helped me to conduct and complete this Report.

Those were frankly, dynamic and helped me seriously and given me their valuable time during my

internship program. Some time I did interfere in their most important work by asking many

questions for my internship purpose and they were very polite and willing to answers my questions

with patience.

However, to my best I tried very hard and worked sincerely to prepare this report an informative

one. At last, my sincere apology goes to the readers for my conceptual & printing mistake, if there is

any.



5 | P a g e

Executive Summary

In Bangladesh, the real estate business started in 1964. Ispahani Group was the pioneer in this sector.

During 1970s there were fewer than five companies in Bangladesh engaged in this business. But

now this is a booming sector of the company. Protection One (Pvt.) Ltd. was started its journey in

1990. Protection One (Pvt.) Ltd is a market leader in the real estate building & development sector.

Protection One (Pvt.) Ltd is our environmentally responsible response to the rapid spate of

urbanization in Bangladesh. Pressures of urbanization in this country are compounded by the

unfavorable land man ration. Protection One (Pvt.) Ltd. has embarked upon a mission to make the

maximum use of minimum land being sensitive to both environmental concerns and social

continuity.

Planned development by Protection One (Pvt.) Ltd. of the sites around the city has added value to

those areas released pressure on inner cities and persecuted the city dwellers with breathing space.

Protection One (Pvt.) Ltd. at Corporate Branch has currently 150 employees, including drivers &

peons. I have worked as an internship at Protection One (Pvt.) Ltd. Corporate Branch from

05thFebruary 2014. Protection One (Pvt.) Ltd. is a fastest growing housing company in Bangladesh.

In 2001, Protection One (Pvt.) Ltd. launched their first land project at Purbail Protection One

City. That & project is now under process. Next, Protection One (Pvt.) Ltd has recently launched

the mega project at Ashulia, Ashulia Abskash, Ashulia Barnali, & Ashulia Kingdom. Protection One

(Pvt.) Ltd. participates on REHAB housing fair two times in a year. In the fair we take a stole for

selling the plots. To make the sale successful the corporate office always provides feedback to the

local office. We provide the brochures, maps, & other accessories so that the sales team can easily

make their sales. Finally Protection One (Pvt.) Ltd. has successfully established itself as one of the

leading real estate developments in Bangladesh with reputation for a touch of class & dignity within

the reach of all class of people.



6 | P a g e

Table of Content

Chapter No. Title Page

No. Letter of Transmittal.

03

Preface.

04

Acknowledgement.

05

Executive Summary.

06

Chapter 01

Orientation of the Report


12-16

1.1 Background of the Study.

12

1.2 Methodology.

13

a) Primary source of data.

13

b) Secondary source of data.

14

1.3 Objective of the Study.

15

1.4 Scope of the Study.

16

1.5 Limitation of the Study.

16

Chapter 02

Introduction

Introduction.

18-20

2.1 Introduction of the organization.

18

2.2 Organizational Overview.

18

2.3 Vision.

19

2.4 Mission.

19

2.5 Features.

20



7 | P a g e

Chapter 03

Strategic goals & objectives

3.1 Services.

21

3.2 Strategic goals and Objectives.

22

Chapter 04

Marketing Overview

Marketing Overview of Protection One (Pvt.) Ltd.

Bangladesh.

23-26

4.1 Potential Customers.

23

4.2 Competitors Analysis.

23

a) Management Committee.

24

b) Standing Committee.

24

c) Audit Committee.

25

d) Employment Relations Committee.

25

e) Management Committee.

26

Chapter 05

Human Resource

Management

Human Resource Management.

27-28

5.1 Human Resource Planning.

27

5.2 HR Practices of Protection One (Pvt.) Ltd. Bangladesh.

28

Chapter 06

Recruitment & Selection

Recruitment & Selection process of Protection One (Pvt.)

Ltd. Bangladesh.

29-30

6.1 Recruitment & Selection.

29

6.2 Employee Relation.

29

a) Employee safety.

30

b) Employee health.

30

c) Employee working condition.

30

Chapter 07

Job Analysis & Sample of Job Analysis.

31-33



8 | P a g e

Job Analysis 7.1 Job Analysis.

31

7.2 Sample of Job Analysis

32

a) Quality control manager.

32

b) Cutting Astt. Manager (cum in-charge).

33

c) Environmental Considerations.

33

Chapter 08

Job Satisfaction

8.1 Employment Opportunity and Job Satisfaction.

34

8.2 Things Protection One (Pvt.) Ltd. does to attract top quality

employees.

35

8.3 Duration and procedure of leaves at Euro Tech.

36

8.4 Salary and benefits.

37

Chapter 08

Incentives

Incentives.

38-40

8.1 Individual incentive plans.

38

8.2 Group incentive plans.

39

8.3 Company-wide incentive plans.

40

8.4 Individual incentives plan (Piecework plans).

40

8.5 Advantages & disadvantages of Incentive Plan.

40

Chapter 09

Training & Employee

Development

9.1 Training & Employee Development. 41

9.2 Management Development Training. 42

9.3 Overseas Training.

43

9.4 Field Forces Training & Development.

44



9 | P a g e

9.5 Field Forces Refresher Course.

45

9.6 Territory Manager Training.

46

9.7 Distribution.

47

Chapter 10

Findings, Recommendation

& Conclusion

Findings and Analysis.

48

Recommendation.

49

Conclusion.

50

References.

51



10 | P a g e




11 | P a g e

1.1 Background of the Study

Real Estate Companies are the key financial institutions that play a vital role in the countrys

economy. Globalization in these sectors has thrown up opportunities as well as challenges.

Competition is getting edge day by day. It paces with the continuous development occurring in the

tremendous competitive environment.

To keep pace with this situation, we need this sector knowledge for future career. If we want to build

our career in real estate area, only theoretical knowledge would not help us. As internship program is

established to gather practical knowledge regarding various sector of economy, I chose to get

practical knowledge regarding this sector and I select Protection One (Pvt.) Ltd. as my organization

to work.

The duration of my program was nine weeks and during this period, I have learned many things. I

observed that there is a great difference between theoretical knowledge and practical knowledge. I

learned many terms, functions and nature of Housing activities. I also get practical knowledge

regarding organizational environment.



12 | P a g e

1.2 Methodology

A sample survey was conducted to collect primary data using two pre-designed survey instruments

from concerned groups following an appropriate sample design. In view of the complexities

involved in generating quantitative data for assessing the real impact, qualitative data were also

collected using Focus Group Discussions (FGDs). In the context of the unique features of the area an

attempt was made to identify the strengths, weaknesses, opportunities and threats of the

organizations sector.

Data Collection

This study is mainly based on secondary data available from the various divisions and departments

of Protection One (Pvt.) Ltd. , in addition to these other necessary information have been collected

from the daily newspapers, relevant journals, annual reports of Protection One (Pvt.) Ltd. , Web side

and publications of other relevant institutions have also been taken into consideration.

Primary sources of data:

Face to face conversation with the industrial officers & staffs.

Conversation with the clients.

Different manuals of Protection One (Pvt.) Limited.

Different circulars of Protection One (Pvt.) Limited.

Discussion with Industry Officers.

Personal observation.

Desk work in different sections/departments.

Secondary sources of data:

Procedure manual published by the Protection One (Pvt.) Limited.

Files and documents of the branch.

Annual report of Protection One (Pvt.) Limited, 2011-2012.

Different papers of Protection One (Pvt.) Limited.

Unpublished data.

Different text books.



13 | P a g e

1.3 Objective of the Study

The main objective of this study is to have some practical exposures that will be helpful for my Final

year courses in the BBA Program.

To achieve the broad objective the following specific objectives has been attained:

To find out the motivational procedure of junior employees of Protection One (Pvt.) Limited.

To find the financial performance of Protection One (Pvt.) Limited.

Analyzing the performance of the Industry.

To find out the different procedures of the Industry.

To know the competitive strength and weakness of the Industry.

To know the marketing and expansion strategy that can help to face the potential threats and

opportunities.

To find out the relations among the various department.

To make a bridge between the theories & practical procedures of Industry day-to-day

operations.

To make possible recommendations for the internship organization to improve the services &

service range so that the department can cater to the needs and demands of customers.

1.4 Scope of the Study

This report will give us a clear picture about the marketing strategy, customer satisfaction in general

& specially the overall human resource activities of Protection One (Pvt.) Ltd. Bangladesh. The

scope of the study is limited to organizational set up, functions, & performance.

The scope of this study is:

Maintaining a good relation between employees & management.

Improving an effective work station design.

Effective marketing layout designing.

Efficient handling of employees.

Handling & setting the employees according to their work.

Maintaining the link in effective manner.



14 | P a g e

1.5 Limitations of the Study

Despite my sincerest endeavor in preparing a perfect report, some of the limitations are inescapable.

These are as follows:

Within such a short period of time (nine weeks), it was not possible for me to study

everything about Protection One (Pvt.) Ltd. Bangladesh.

The officers are so much busy that they cannot properly co-operate with me, which are a

problem.

Companys policy of not disclosing some data and information for obvious reason, which

could be very much useful.

To analysis SWOT of emerging market is a wide spread survey material. However, time

constraint restricted the report to specific feature.

The study requires experience to be fruitful but it was completely absent to me.

Sometimes the officials were reluctant to give proper information regarding their

activities because they felt hesitation and ambiguity to give data and information.

Lack of personal knowledge and experience.



15 | P a g e

Introduction



16 | P a g e

Introduction

2.1 Introduction of the organization

Protection One (Pvt.) Ltd is a market leader in the real estate building and development sector. It

was started its journey in 1990. Every individual has a dream home in mind. We at Protection One

(Pvt.) Ltd. are in the business of turning your dreams into reality. Over the past quarter century

Protection One (Pvt.) Ltd. Luxury apartment and commercial buildings though developing lands in

Dhaka city mostly located in Dhanmondi, Gulshan, Banani, Uttara, Mirpur, Motijhil, Ashulia,

Chittagong , Coxs Bazar & Sylhet have changed the Dhaka, Chittagong, & Sylhet skyline and

presented a new lifestyle.

Protection One (Pvt.) Ltd. is environmentally responsible response to the rapid spate of urbanization

in Bangladesh. Pressures of urbanization in this country are compounded by the unfavorable land

man ration. Protection One (Pvt.) Ltd. has embarked upon a mission to make the maximum use of

minimum land being sensitive to both environmental concerns and social continuity. Planned

development by Protection One (Pvt.) Ltd. of the sites around the city has added value to those areas,

released pressure on inner cities and persecuted the city dwellers with breathing space.

Professional team of design experts with mod outlook and engineers with state of the art equipment

are backed by an R & D team constantly probing human habitat horizons as well as building

technology. Their endeavors have resulted in the creation of aesthetically inspiring architecture,

environmentally friendly development and top quality building. Protection One (Pvt.) Ltd. aim is to

provide its clients with competitive price, quality materials, & hand over project on time.Protection

One (Pvt.) Ltd. Bangladeshis the symbol of customer confidence.



17 | P a g e

Mission & vision of Protection One (Pvt.) Ltd

Protection One housings mission is both broad and focused. It builds on its vision and translates the

essence of that vision into projects that respond to board category of needs. Each of Protection One

housings activities however is characterized by the same commitment to comfort and convenience.

2.2 Mission

The mission of Protection One (Pvt.) Ltd. Bangladeshis to provide service at an economic cost &

progress in diversity & continue to the growth of real estate sector in Bangladesh by being the real

estate market challenger.

2.3 Vision

The vision of Protection One (Pvt.) Ltd. is to offer unparalleled service to create customer delight &

enhance real estate business. Their vision is to achieve excellence & different sense of modern living

style.

2.4 Business Philosophy

Profit Maximization.

Cost Minimization.

Companys Wealth Maximization.

Create customer value & satisfaction.



18 | P a g e

2.5 Features of every projects of Protection One (Pvt.) Ltd. Bangladesh

The projects of Protection One (Pvt.) Ltd. are approved by RAJUK.

The locations of Protection One (Pvt.) Ltd. are out of flood free zone.

The project has natural greeneries.

The Park & playground in every block separately.

School, College, & University are included in the project.

Protection One (Pvt.) Ltd. reserves 35% land for ecological balance.

The location have eco-friendly environment.

The administrative office & CCTV surveillance facility inside the project.

Police outpost, traffic system & fire service are available inside the location.

Electricity, gas & water connection are available in site as committed.

Telephone & internet service are connected in the project.

Land is delivered according to the promised offered.

Registration is properly after full payment.



19 | P a g e

INTERNSHIP POSITION

AND DUTIES



20 | P a g e

3.1 Internship Period

In the internship period it is very important for any one where practical experience gathered. I did

my internship program at Protection One (Pvt.) Ltd. Bangladesh, Corporate Branch from

05thFebruary to 10th April 2014 the period of two month internship program. I have learned many

things about their marketing strategy, recruitment policy, employee satisfaction policy &customer

satisfaction policy. Working in Protection One (Pvt.) Ltd. I feel as a part of their & every employee

on their helped me so much to understand the works easily.

3.2 Job Description

As an intern I engaged myself in different types of works which are given bellow:

Potential client search: My main duty is client search, so at first Im searching the clients

who are interested to buying the land & Flats.

Making calls to customers & introducing them about our products: After searching the

client, Im calling my customers & introducing them about our project & also invite to come

our office.

Ensure the visit of projects location: I convince the customer to visit the project location.

Discuss with clients about the advantages & disadvantages of buying the land: Then I

discuss with my customers about the advantages & disadvantages of the land& Flats. I

discuss the main features of Euro Techs project.

Try to convince them to purchase the land: Im trying to convince the customer to

purchase the land or Flat.

Making the agreements & get the booking amount: If the customer is convinced, then Im

making the agreement & get the booking amount.

Payment collection system: Every customer payment system is not same. Some customer

directly comes to company for payment & some customer pay their payment by cheque.

Making calls to customers for giving the due amount: Every customer is not pay full

amount of money. Most of the customer use installment. So Im calling the customer for

giving the due amount.

Communicate with customer until the land has transferred: Im communicating with my

customers until the land has transferred because of customer satisfaction.



21 | P a g e

3.3 Daily Routine

My department of internship program is under marketing & sales department. So I was fully

involved in marketing & sales department. Every day I have to go office at 9.00 a.m. like all other

employees & stay up to 6.00 p.m. Some days my work area is in office & some days work was out

of office, in the field.

3.4 Learning Points

During the internship period in Protection One (Pvt.) Ltd. Bangladesh, I have learnt lots of things.

These are listed below:

Communicate with the clients: Communicate with the clients over phone &give feedback

them.

Deal with customer: Here I have learnt how to deal with customer.

Communicate with general people: To complete internship in Protection One (Pvt.) Ltd.

Bangladesh, Im learnt how to communicate with general people.

Convincing the clients: Here I have learnt how to convincing the clients to buy a plot.

High range of promotional activities required to make a good consumer

Relation: Here I have learnt how to make a good relation with customer.



22 | P a g e

Human Resource Management



23 | P a g e

5. Human resource management

5.1 Human resource planning

Protection One (Pvt.) Ltd. has a personal and administrative Department. Protection One (Pvt.) Ltd.

is one of the biggest employers in Bangladesh. The total number of employees is 1,223. For the

employees there is systematic in house training in home and abroad. To motivate the employees,

along with salary and benefits the company provides various facilities like free meals , free

transportation , 24 hour medical center , on site sports . Production and accommodation facilities

include full time supply of safe drinking water, adequate lighting and ventilation facilities from

sheet.

5.2 HR Practices of Protection One (Pvt.) Ltd. Bangladesh

Recruitment.

Training.

Performance Management.

Labor relation.

Employee relation.

Job analysis.

Job design.

Selection.

Development.

Incentives.



24 | P a g e

Recruitment & Selection Process



25 | P a g e

6. Recruitment and Selection process in Protection One (Pvt.) Ltd.

Bangladesh

6.1 Recruitment & Selection

Recruitment is the process through which the organization seeks applicants for potential

employment. Selection refers to the process by which it attempts to identify applicants with the

necessary knowledge, skills, abilities and other characteristics that will help the company achieve its

goals, companies engaging in different strategies need different types and numbers of employees.

The strategy of a company is pursuing will have a direct impact on the types of employees that it

seeks to recruit and selection.

Sources of recruitment

There are two kinds of source Protection One (Pvt.) Ltd. uses for recruitment .They are

1. External source

2. Internal source.

I try to discuss all relative sources which are used for recruitment in Protection One (Pvt.) Ltd.

Bangladesh.

Employee relation

Employers and employees each have their own sets of needs and values, and successful relationship

between these two sides requires that some sort of balance be struck. This balance often takes the

form of a psychological contract, an understood agreement between employer and employees that

defines the work relationship. This contract with or without support of a formal collective

bargaining, agreement influence the outcome achieve by each side.

Protection One (Pvt.) Ltd. the various into three channel categories those are:

1. Employee safety.

2. Employee health.

3. Employee working condition.



26 | P a g e

1. Employee safety

Protection One (Pvt.) Ltd. provides the employee safety .It ensure the all kinds of job safety such as

insurance of each employee not this it provide insurance to them.

2. Employee health

Free medical checkup, provide health care and also provide necessary medical facilities for each

employee.

3. Employee working condition

The working condition of employee is very hygienic Protection One (Pvt.) Ltd. is ISO 9001-2000

Certified Company.



27 | P a g e

Job Analysis



28 | P a g e

7. 1 Job analysis

Job analysis is the procedure for determining the duties and skill requirement of a job and the kind of

person who should be hired for it .The supervisor or HR specialist of Protection One (Pvt.) Ltd.

normally collects one of the following types of information:

Work activities

First he or she collects information about the job actual work activities such as marketing, sewing,

production. This list also include how, why and when the worker performance each activity.

Education and qualification

Collects the information about education background and qualification.

Experience

Experience must be needed for any job in Protection One (Pvt.) Ltd. Bangladesh.

7.2 Sample of job analysis of Protection One (Pvt.) Ltd. Bangladesh:

7.2.1 Quality control manager

Qualification

Master in any subject.

Bachelor/diploma in textile and clothing or related discipline will be given.

Preference

Must have at least 7 years practical experience in similar position in any organizations factory.

7.2.2 Cutting Astt. Manager (cum in-charge)

Qualification

Masters/ bachelor in any subject preferably commerce.

Bachelor/diploma in textile and clothing or related discipline will be given.



29 | P a g e

Preference

Must have at least 7 years practical experience in similar position in any organizations factory.

Autonomy

Autonomy refers to the freedom and independence to plan and schedule the work and determine the

procedures used to carry it out.

Task identity

Task identity means doing something from beginning to end rather than just part of it.

Task significance

It is the degree to which a job has substantial impact on an organization.

Feedback

Feedback is the degree to which employees can tell how well they are doing based on information

from the job.

7.2.3 Environmental considerations

Social expectations

In designing jobs, the surrounding social expectations must be considered to avoid possible worker

dissatisfaction.

Workforce availability

Job requirements should be balanced against the availability of the people who are required to do the

work.

Autonomy

Autonomy refers to the freedom and independence to plan and schedule the work and determine the

procedures used to carry it out.



30 | P a g e

Task identity

Task identity means doing something from beginning to end rather than just part of it.

Task significance

It is the degree to which a job has substantial impact on an organization.

Feedback

Feedback is the degree to which employees can tell how well they are doing based on information

from the job.

7.2.4 Environmental considerations

Social expectations

In designing jobs, the surrounding social expectations must be considered to avoid possible worker

dissatisfaction.

Workforce availability

Job requirements should be balanced against the availability of the people who are required to do the

work.

Work practices

Work practices are set methods of performing work. These methods may arise from tradition or the

collective wishes of employees.



31 | P a g e

Job Satisfaction



32 | P a g e

8.1 Employment opportunities and Job satisfaction

Protection One (Pvt.) Ltd. views its people as the prime capital of the Real Estate Sector. They

represent a world of opportunity, challenge and fulfillment. This is a performance driven

organization, which believes that performance comes from belongingness and ownership and they

always reward the performers in all aspects. Functional skills development focuses on developing

& sharpening the technical skills of their people that they may be the best-in-class in their areas of

expertise - technology, marketing, sales, finance, customer analytics, strategy, human resource,

internal audit, regulatory & legal.

Protection One (Pvt.) Ltd. cares about their people and their development. Here they will find

opportunities for continued education and training. The organization is also working on the process

and strategies to empower their people through leadership program. Protection One (Pvt.) Ltd. is

committed to help their people learn, develop & enhance their functional skills, leadership

capabilities & personal effectiveness. Their leadership development focuses developing leaders who

think before they act and act according to the values that the organization embraces. Along with that

they run Group Accelerated Development Program and Opco (Operating Country) Development

Program. They carefully design their training and development activities keeping in mind the

industrys best practices.

Protection One (Pvt.) Ltd. Offers a market competitive rewards package that is designed to make

employee feel as an integral part of the team and directly involved in the company's success. Their

asset is their diversified workforce who is making the mark in the industry to create a unique

workplace. Performance Management System (PMS) helps the employee make the most of their

working life at Protection One (Pvt.) Ltd. Bangladesh. The process supports the employees in

identifying and delivering against challenging goals that impact the organization. It helps the

employee to plan how they will develop skills and leadership behaviors for their current position and

for the years ahead. The company diversified workforce is the main asset of their organization.

Protection One (Pvt.) Ltd. believes diversity is one of the key factors for success in any organization

and hence they focus in this area consciously.



33 | P a g e

8.2 Things Protection One (Pvt.) Ltd. does to attract top quality

employees

It is HRs vision to handhold the company, be its strategic partner, adding value in each step taken

towards making Protection One (Pvt.) Limited the Employer of Choice. Protection One (Pvt.) Ltd.

engages their employees and inspires them to achieve excellence.

8.2.1 They provide Exposure to Their Employees

Protection One (Pvt.) Limited recognizes the necessity to engage with the educational institutions of

the country, as they want to be the Employer of Choice. They aim to ally themselves with the best

private and public universities of the country. Sponsoring career fairs and counseling sessions with

graduating students they impart a flavor of the corporate world and provide the employees with an

exposure to best practices. This helps them in procuring the top students by inviting them to their

internship program.

8.2.2 They Enhance Their Employees

Euros policy is to hire the best talents in the job market and groom them to perform even better. The

organization robust Performance Management System aids in identifying their talent, assessing their

employees skill set and providing development initiatives in form of training and job rotation.

Employees are evaluated which uphold their transparency.

The Performance Management System helps identify areas of improvement for each employee.

Their Competence Development Unit does a training need analysis, coming up with a calendar of

training sessions that focus on the areas identified for improvement. Thus, they equip their

employees with the required skills to achieve and enhance in their career.

They recognize the passion to perform in their employees. The group to be groomed into future

leaders nurtures the top performers of the company. The Group Accelerated Development Program

serve as a breeding ground for future leaders, giving their managers international exposure and

propping them for global challenges where the employees would be given opportunities to serve an



34 | P a g e

Operating Company within the Protection One (Pvt.) Ltd. Bangladesh. Moreover, the company also

arranges for job rotations and assigns employees to projects so as to create breath to their careers as

well. Such initiatives inspire employees to be creative and take ownership of responsibilities.

8.2.3 They Empower Their Employees

At Protection One (Pvt.) Ltd. Bangladesh, they empower to share their voice. Their introduction to

CXO chat and blog sites provides the platform for employees to be heard. Moreover, their Employee

Satisfaction index survey gauges the opinion in areas, which concern working environment and

cultural issues. They respect the opinion of their employees and strive to accommodate their views

so as to ensure a conduced work environment that thrives with passion and facilities performance.

Moreover, they are particularly attentive to equipment requirements. Their employees are provided

with necessary computers, phones and Internet connection so that the employees are connected to

the world for professional needs and personal ease.

8.2.4 They Enrich Their Employees

At Protection One (Pvt.) Limited, they aim to enrich the lives of their employees with targeted

benefit packages that take off the burden of personal obligations. The benefits are designed in a

manner to exemplify their concern for their employees well-being not only in terms of life, but also

in terms of living standard. Child support, determined hospitalization costs, transportation are few

examples of benefits they provide.

8.2.5 They Ensure Their Employees

Maintaining the highest ethical standards and integrity in their operations is a crucial factor at

Protection One (Pvt.) Ltd. Bangladesh. Therefore, the company has introduced their Guiding

Principles that is they expect their employees to embed in his or her mind and upholds in ones

responsibility. Their code of Ethics safeguards their ethical standards by clearly defining their way

of working. With such systems in place they ensure that they do business with a conscience and

safeguard their employees from exploitation.

It should be noted that all their employees are obliged to sign a Letter of Understanding (LOU) after

reading the Code of Ethics. They expect their employees to exemplify the

Guiding principles in their work and regulate their actions by the stipulations in Code of Conduct.



35 | P a g e

8.3 Duration and procedure of leaves at Protection One (Pvt.) Ltd.

Bangladesh

8.3.1 Annual Leave

Management Annual Leave Entitlement

General Manager 25 Working Days

DGM & AGM 22 Working Days

Senior Manager 20 Working Days

Manager 18 Working Days

Assistant Manager 16 Working Days

Executive 14 Working Days

Non-Executive 14 Working Days

50% of the entitlement of the annual leave can be accumulated or carried forward to the next service

year and rest can be lapsed if not availed.

8.3.2 Medical Leave

Employee medical leave is entitled for 14 days for all level of executives. Employee must have to

produce medical certificate for medical leave. There is no provision of accumulation of medical

leave.

8.3.3 Quarantine Leave

Quarantine Leave is leave of absence from duty necessitated by orders not to attend office in

consequence of the presence of infectious diseases in the person, family or household of an

employee. The authority up to maximum grants such leave 15 working days. However, the employee

concerned has to submit a medical certificate from a registered medical practitioner.



36 | P a g e

8.3.4 Accident Leave

Employees who get injured by an accident occurred while on duty is allowed Accident Leave with

full pay for the period required for full recovery and become fit to join duties. If the accident causes

partial or full disablement and the joining to duties is uncertain, then Management is going to decide

on accident.

8.3.5 Maternity Leave

A female employee who has been employed for period of not less than ninety days during the nine

months immediately preceding her confinement shall be granted ninety consecutive days maternity

leave on full pay. Maternity leave shall be granted after twenty-eight weeks of pregnancy and

application for maternity leave shall be made not less than two months prior to date on which it is

desired that the maternity leave shall commence. Such entitlement applies for two times during her

service with the company.

Leave on account of miscarriage prior to the twenty-eight week of pregnancy shall not be considered

as maternity leave as medical leave.

8.3.6 Paternity Leave

Male employees are entitled for three working days paternity leave. One employee can avail

paternity leave up to two times during his tenure.

8.3.7 Compassionate Leave

Employees are entitled for three working days compassionate leave in case of death of their parents,

spouse and children to cope up with the shock.

8.3.8 Hajj Leave

Only permanent employees (service length minimum 2 years) can take Hajj Leave of 20 consecutive

days (including holidays) for Holy Hajj with prior approval of the Management. An employee can

avail Hajj Leave once in his or her service tenure with Protection One (Pvt.) Ltd. Bangladesh.



37 | P a g e

8.3.9 Leave without Pay

The company may grant an employee, at its discretion, no pay leave on important personal ground

upon approval of the divisional head, provided that the employee has exhausted his or her annual

leave. Functional Heads are responsible to approve for such leave depending on the circumstances

8.3.10 Compensatory day-off

An employee when required to work on any weekly holiday or govt. holiday shall be given a

substitute day off which should be taken within one month of that date or will be forfeited.

Employees may take day off leave instead of any weekly or Government holiday if he or she works

on that day for at least eight hours in one day. The leave must be taken within the following month

and necessary documents (attendance register) must be produced for the approval. On the other

hand, the employees will not be entitled for day off leave if they take holiday allowance for the day.

8.3.11 Encashment of annual leave

If any employees leave application is rejected for two times in a year, he or she is eligible for

applying for the leave encashment up to a maximum of ten days. The encashment is based only on

Basic salary.



38 | P a g e

8.4 Salary and benefits

Monthly salary is transferred to employee individual salary account each month with other

allowances less deductions such as income tax, contributory provident fund etc. Each employee

receives a monthly pay statement detailed gross pay and deduction. The Gross or Average amount of

employees in various Grades are given below:

Position Grade Amount

MD / CEO 32 Confidential

Chief Officers (CTO, CMO , CFO) 27 Confidential

General Manager 26 Confidential

Assistant General Manager (AGM) 25 250,000

Senior Manger 24 200,000

Manager 23 150,000

Deputy Manager (DM) 22 90,000

Senior Assistant Manager / Senior Engineer 21 60,000

Assistant Manager / Engineer 20 50,000

Senior Executive / Engineer 19 45,000

Executive / Assistant Engineer 18 40,000

Executive/Assistant Technician 17 35,000

Allowance

Allowances are paid with monthly take-home salary, namely house rent, medical conveyance and

utility.

Festival Bonus

Protection One (Pvt.) Ltd. usually awards two bonuses in a year on occasion of Eid or Christmas as

Festival bonus. The amount is normally equals to the basic salary.



39 | P a g e

Other Variable Bonus

Protection One (Pvt.) Ltd. offers other variable bonuses like; performance bonus (related with

individual performance) and company performance bonus (special bonus for company performance

or success) to the employees.

Soft Furnishing Allowance

This allowance is paid as a part of house maintenance of the staffs. Only executive and above

(permanent) are entitled for the allowance. This allowance is paid on yearly basis at the end of the

year.

Job Level Yearly Allowance (Tk)

Top Management 20,000

Senior Management (DGM & AGM) 15,000

Manager 8,000

Assistant Manager 6,000

Executive 4,000

Overtime Allowance

Only Executives (Grade 17,18,19,20 and 21) and Non- Executive (Grade 1,2,3,4 this grade involves

Building Assistant) are eligible for overtime. Maximum ceiling for overtime is 48 hours in a month

(except Grade 1 and 2).

Salary Review

Salary is reviewed periodically with consistent with the living standard and competitive salary

package offered by other multinational organizations as Protection One (Pvt.) Ltd. claims.

Provident Fund and Gratuity

The contribution in Provident Fund is 10 % of the basic salary from both sides, employee are eligible

for company contribution after five years of membership of the fund. Employee is also entitled to a

gratuity payment.



40 | P a g e

Group Life Insurance

Protection One (Pvt.) Ltd. management has approved a group life insurance policy under which,

death, permanent partial disability and permanent total disability are covered. Moreover, the insured

amount for life is 36 times gross salary.

Child Birth Benefit

All regular employees are entitled for Child Birth Allowance as per stated below:

Manager and above: (Both employee and spouse) Tk 15,000 per delivery

Assistant Manager and below: (Both employee and spouse) Tk 10,000 per delivery.

Hospital Fund Policy

All employees are entitled for the benefit (all permanent employees and their families, all

probationers and their families and all contractual employees and their families including Non

Executives) as per the level of emplacement or Grade. (Family means spouse and children up to 25

years old). An employee can claim for two-hospitalization cost per year. An employee should take

prior approval from the Head of Human Resources in writing in advance of any pre-planned

hospitalization. In case of emergency the employee is ask to inform the Human Resource,

Immediately.

Hospitalization expense includes:

Consultation fees while admitted

Investigation expense (ECG, X-Ray, MRI, CT Scan etc) while admitted

Artificial limbs, eyes, casts, braces and crutches

Post hospitalization physiotherapy up to two sessions

Rental or wheel chair or hospital bed, if advised by physician

Ambulance service to and from the hospital

Treatment by Radiotherapy or Chemotherapy

Two follow up visits after discharge from hospital

Accommodation Allowance

An employee who is required to travel out station on company business beyond a radius of 33 Km

from his office (within Bangladesh) and requires a stay of 24 hours or more shall be entitled for

following claims

a) Hotel Rental

b) Rental without Receipts



41 | P a g e

Incentives



42 | P a g e

10. Incentives

Compensation fluctuates according to:

A pre-established formula

Individual or group goals because group goals are different from individual goals

Company earnings.

An incentive adds to base pay.

It controls costs because the employee is being paid for his/her extra effort and for the benefits

brought to the organization.

Motivates employees.

Incentive Pay Categories.

Individual.

Group.

Company-wide.

10.1 Individual incentive plans

Quantity of work output (How many units produced)

Quality of work output (What was the quality of the product or service being produced or

served)

Monthly sales (How much sales was generated)

Work safety record (How many hazard or errors are being reduced.

Work attendance (If the absent is reduced or attendance is good)

10.2 Group incentive plans

Customer satisfaction

Labor cost savings

Materials cost savings

Reduction in accidents

Services cost savings



43 | P a g e

10.3 Company-wide incentive plans

Company profits

Cost containment/prevention

Market share

Sales revenue

10.4 Individual Incentive Plans (Piecework plans)

Awards based on individual

production vs. company standards

Awards based on individual

performance standards using

objective & subjective criteria

Quantity and / or quality goal

10.5 Advantages and disadvantages of Individual Incentive Plan

Advantages

Helps relate pay to performance

Promotes equitable distribution of compensation

Helps retain best performers

Compatible with individualistic cultures and societies

Disadvantages

May promote inflexibility

Unrealistic standards may hamper employee motivation

Setting performance standards is time consuming

Factors beyond employees control may affect outcomes

Factors not rewarded may be overlooked



44 | P a g e

Training & Employee Development



45 | P a g e

Training & Employee Development in Protection One (Pvt.) Ltd.

Bangladesh

Their Training & Development enables their people to enhance their employees skills, keep them

updated with recent changes. They offer both on-the-job and off-the- job at both theoretical and

practical training opportunities through a range of Local, Regional and International Training

programs that include both functional and managerial levels on the basis of Training Need

Assessment. Training Need Analysis (TNA) is conducted by Department Heads and Human

Resource Department jointly on the basis of job analysis.

Management Development Training

Round the year, management development training is organized for managers & executives at their

Corporate Headquarters, Dhaka Unit & Pabna Unit. Their own and renowned resource persons from

home & abroad conduct the training sessions. They also send their employees to renowned local

training institutes for specialized training.

Overseas Training

They send their employee to abroad for training program depending on availability of appropriate

topics. Technical persons of their factories attend the Factory Assessment Test (FAT) in various

parts of the world for smooth operation of equipments.

Field Forces Training & Development

Each year, a significant number of Field Forces complete their induction training program and joined

to their respective markets and appear at examination in every month for further development.

Field Forces Refresher Course

For updating product knowledge and selling skills of field forces, Refresher Course is organized in

four different regions in every month.



46 | P a g e

Territory Manager Training

Twice in every year, mid-level managers of sales participate in the training program titled Sales

Territory Management at a regular basis.

Distribution

Every year a number of Distribution Assistants (DA), Data Entry Operators (DEO) go under

induction training program immediately after initial recruitment. Each month, Refresher course for

DA, Driver and Packers is organized in two different depots for updating their knowledge.



47 | P a g e

FINDINGS, RECOMMENDATION AND CONCLUSION



48 | P a g e

Findings and Analysis

Protection One (Pvt.) Ltd. is one of the most successful Real Estate Company in Bangladesh. It has a

very mature Human Resource Department. It follows clear set of rules to run the HR Department.

Their employee recruitment and selection process, skill development process, employee-employer

relationship is up to the standard. While making this report I saw few lacking in different aspect,

which Are:

While recruiting from inside Protection One (Pvt.) Ltd. doesnt give a circular to the

employees.

This organization just discusses among the managers and decides on the position. The

employees get no chance to express their will to join get particular position, at least a chance.

To us, this is a problem which needs to be rectified because everybody deserves a fair

chance.

According to a HR Manager Imran Islam, most applicant get nervous while the interview.

So, many of them cant perform to their potential. It is a very bad thing forProtection One

(Pvt.) Ltd. Bangladesh. The Organization also doesnt try to make the applicant comfortable

in the interview.

Even though Protection One (Pvt.) Ltd. offers a broad spectrum of training and

development programs there are very few opportunities to enjoy them.

The jobs need to be done are very much repetitive, tedious and most of the time employees

need to work for usual office hours. Boredom usually leaves few spaces the employees to

enjoy on the training programs.



49 | P a g e

Recommendation

To overcome this internal recruiting problem what we suggest is a redesign of their internal

selection process of Employee. It is because everybody should have a fair shot at the vacant

position.

The first thing the organization has to do after a position is vacant is that it should give an

inside circulation to call for application from the employees. The employees have to be

notified about the vacancy. This can be done through sending an e-mail or letter, which they

already have. The best way would be to post a notice on the office notice board beforehand.

This way the organization would have done the best it can do to get the best employee from

the organization. Even after that if some qualified person doesnt apply then its the

employees who missed the chance.

Sometimes while selecting from inside, there is a potential chance of any kind of favor. This

thing has to take care of. The screening of the application should only be on the basis of

qualification, nothing else.

The interview should be proper and formal. The organization shouldnt take it easy because

its the employees giving interview. Any kind of negligence could lead to a potential wrong

decision, which may harm the company for a very long time.

Taking the advantage of technological improvement the organization can share moreinformat

ion and thus upgrade training and development process. Moreover thecompany need to be

aware not only about developing more training techniques but also about ensuring that

employees have enough time to enjoy them. The organization should provide the employees

a flexible work schedule.



50 | P a g e

Conclusion

Protection One (Pvt.) Ltd. is a way ahead in terms of its business, strength, vision, management

services, and human resources. It works in the most advance way possible in all their activities that

make it easy for them to achieve their desired goal with a less effort. For Protection One (Pvt.) Ltd.

to flourish in the country, coordinated effort has been made by all its departments. Not to mention

HR department among them outstands in all respects. They are always ahead of current thinking

with new practices, concepts and management techniques.HRM department operates at the center of

the business, managing the dynamic people, policies and practices. Skills and competence are

ensured to align with that of corporate objectives.

The organization is trying to be very flexible and is capable of adjusting to any change

whatsoever. This is very important for any organization to operate successfully in Bangladesh,

where many strong competitors are present. Protection One (Pvt.) Ltd. establishment and success

with the HR department has greatly contributed to a highly motivated labor force compare with other

companies. The organization is trying to establish a flexible HR system, so that top management can

constantly stay updated concerning the performance level of their respective personnel. They

are trying to develop effective and morale boosting compensation packages. The company's

employees are very willing to accept changes.



51 | P a g e

References

Annual report of PROTECTION ONE (PVT.) LTD of 2009.

Annual report of PROTECTION ONE (PVT.) LTD of 2010.

Annual report of PROTECTION ONE (PVT.) LTD of 2011

Frazer, Lyn m. And omission Aileen understanding financial statements, 6th edition, 2001

prentice hall of India.

Khan, m y and join pk, financial management, 3rd edition, 2002,Tata McGraw- hill.

Brigham, Eugene f and Houston Joel fundamental of financial management, 4thdition, 2004,

Thomson.

Ross, Stephen a, Wethersfield, Randolph a, and Jordan, Bard ford d, fundamentals of corporate

finance, 6th edition, 2003, Tata McGraw-hill.

Davis, Keith and Newstrom, John W. (1997) . Organizational Behavior: Human Behavior at

Work. 11th Edition Pp 208-210. McGraw-Hill, New York.

internship report final

Documents

feasible report

junior employees of

internship program

topic financial incentives

topic of financial incentives

internship defense committee

financial investment

hrm department of protection