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 INTERNSHIP REPORT ON PTCLPakistan Telecommunication Company Limited,PREPARED BYMuhammad Asim RashidMBA-HRM SESSION 2005-2007DEPARTMENT OF MANAGEMENT SCIENCESAlama Iqbal Open University Islamabad EXECUTIVE SUMMARYHis report is a necessary part of MBA degree program. Department of management sciences ofMy learning experience with PTCL begins with my joining from March 28, 2006 to may 01, 200I would like to highlight this that my experience with PTCL was very memorable and full ofHRM practices are described in relation with their functions to improve performance. AfterAfter the detailed description of PTCL’s HRM practices some recommendations are given to r INTRODUCTIONEven years into a new century, the telecom sector of world finds itself at crossroads afteSo far PTCL is the sole land line service provider of Pakistan. PTCL is the giant of PakisPakistan is amongst one of the leading nations in the region where the telecom sector refoTelecom sector has emerged as the largest recipient of FDI in Pakistan during the last fewBRIEF HISTORYPakistan Telecommunication Corporation (PTC) set sails for its voyage of glory In December

 Similarly, Mobilink also plans to invest $500 million in 2008-09 for improvement of qualitDuring the last four years Pakistan’s telecom sector has experienced unprecedented changesIt is viewed that stiff competition, squeezing profit margins and lack of investment resouDespite a difficult time for Pakistan economy, generally the telecom sector exhibited posiPursuing a progressive policy, the Government in 1991, announced its Plans to privatize PTAs telecommunication monopolies head towards and imminent end, services and infrastructureInternship Report post-monopoly era with deregulation of the sector in January 2003. On thPTCL is in process of enhancing organizational and business Proficiency through vertical iPakistan Telecommunication Corporation (PTC) took over operations and functions from PakisPursuing a progressive policy, the Government in 1991, announced its plans to privatize PTIn 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL mPTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and PAs telecommunication monopolies head towards an imminent end, services and

infrastructureLast Year, in middle of 2005 Government of Pakistan had decided to sell at least 26 percenThere have been various changes in the company due to privatization. Such examples include

 Similarly, Mobilink also plans to invest $500 million in 2008-09 for improvement of qualitDuring the last four years Pakistan’s telecom sector has experienced unprecedented changesIt is viewed that stiff competition, squeezing profit margins and lack of investment resouDespite a difficult time for Pakistan economy, generally the telecom sector exhibited posiPursuing a progressive policy, the Government in 1991, announced its Plans to privatize PTAs telecommunication monopolies head towards and imminent end, services and infrastructureInternship Report post-monopoly era with deregulation of the sector in January 2003. On thPTCL is in process of enhancing organizational and business Proficiency through vertical iPakistan Telecommunication Corporation (PTC) took over operations and functions from PakisPursuing a progressive policy, the Government in 1991, announced its plans to privatize PTIn 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL mPTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and PAs telecommunication monopolies head towards an imminent end, services and infrastructureLast Year, in middle of 2005 Government of Pakistan had decided to sell at least 26 percenThere have been various changes in the company due to privatization. Such examples includeHistorical BackgroundPosts & Telegraph Dept. established Pakistan Telegraph & Telephone Deptt. Pakistan TelecomPTCL is currently the largest telecommunication services provider in Pakistan. It possesse CURRENT SITUATION OF ORGANIZATIONAfter having brief introduction from past end of PTCL now we move towards the current situStructure of organization Technical & operational Net work Services provided by PTCL FinanStructure of organizationAn Organizational Structure clarify the roles of personnel of an Organization and to deter

 - Internship Report Presidents (EVPs) like EVP (Finance Central), EVP (Marketing), EVP (HR CThere are also Regional Heads (General Managers) to head PTCL Regions then come the SeniorIn non-gazetted staff there are Engineering Supervisors Operations /Switching /Power plantAll the staff is recruited by the HR Department headed by SEVP HR. The HR experts are resp-7- Internship ReportMAIN OFFICESThe Head Office of Pakistan Telecommunication Company Limited is situated in Sector G-8/4,PTCL MAIN AGENDA FOR ACHIEVING GOALThe Pakistan Telecommunications Company Limited (PTCL), has mad an investment of US$ 50 miThe consortium of nine

leading telecom operators signed the Construction and Maintenance AThe cable design covers a distance of almost 14,000 kilometers and the system is likely toPTCL and the other members of the consortium intend for this system to meet the ever growiThe nine companies that form the consortium include Bharti (India), Etisalat (UAE), FranceSher Bahadar Khan, Executive Vice President of PTCL stated that this project was an importHe stated that this project will also play a pivotal role to provide effective resilienceEarlier, the Chairman of the Interim Management Committee of the IMEWE Consortium, Mr. K PTechnical & Operational Net WorkTelecommunication Authority (PTA) issued a license to Pakistan Telecommunication Company LSwitching TechnologyThere are 7 different kinds of switching technologies currently operational in PTCL networWith these different switching technologies PTCL is running its huge network and providingCurrent PTCL NetworkInstalled capacity Working connections Total exchanges Telephone density per 100 populatio4,405,1612962 2.9 242 154 387,490 2092 1898 4591km 127.2km 3241km

 These are few basic facts about PTCL network. So taking over from posts & Telegraph Depart- 10 - TECHNICAL AND OPERATIONAL MILE STONESPTCL is continuously improving its network. During the year 2007 PTCL installed capacity wComputerized Fault Management SystemThis feature of PTCL improved network & is being used to register & rectify Land Line FaulLaunch Of IN PlatformTo augment the capacity and introduce additional value added services a new Intelligent NeOptical Fiber Junction Access NetworkTo further support the launch of new services the optical fiber junction access network haThis was the brief introduction of PTCL network now we move further and develop our unders SERVICES OF PTCLPakistan Telecommunication Company Limited not only Provides Conventional telephone faciliServices for ConsumersThese services are basically for the common users (Individual/home users) those use telephNew Telephone Connections:As mentioned earlier, PTCL is presently the only telecom company, who provided fixed-lineBroadbandBroadband Pakistan is now available in over 167 cities/towns including Lahore, Karachi, IsWith the option of subscribing to the speed of (1Mbps, 2Mbps,) and (4Mbps) packages, you cCalling CardCalling cards are available at all PTCL Customer Service Centers, Ufone franchisees, VfoneConference callPTCL Conference Call is designed to enable PTCL customers to make more than one call at onDial-up VfonePTCL Vfone Connection comes with CDMA 2000 1x technology (phone model dependent feature) w

EVO WirelessExperience the evolution of the broadband revolution with PTCL Evo - the ultimate solutionPREPAID CALLING CARDS:PTCL calling card is the most popular choice of millions of customers all over the countryComes in easily affordable denominations of Rs. 100, 250, 500, 1000 and 2000. Easily availHow to use it:Scratch off the security coating on the indicated strip to get your card Pin Number.Dial PTCL’s toll free number 1010 from any digital phone. Dial 1 for Urdu & 2 for EnglishFor International Call Dial 00+CountryCode+CityCode+PhoneNumber+#.E-BILL PAYMENTBilling system is a part of customer services so providing connivance to its valuable cust The basic concept of the service is to provide billing solution to PTCL customer. The sameThrough these cards customer can pay his bill on phone. No additional charges for bill payDIGITAL FACILITIES:PTCL offers a variety of features to digital exchange customers like:• • • • • • • • Hotli Prepayment Telephony Services (PPT)With the changing trends most telecoms are diversifying their services towards Prepaid solTarget market Target market for the service can be segmented as follow:Budget conscious subscriber Subscriber avoiding bill-depositing hassles People requiring cFeatures: • • • • • • • • • Account number recharging Outgoing call pin setting Cancel out- 15 - Internship Report

 SERVICES FOR CORPORATE CUSTOMERSPTCL is striving hard to facilitate its valued corporate customers at each level of servicIN BASED VALUE ADDED SERVICES • • 0800-Toll Free PTCL Calling Cards Domestic And InternatiVALUE ADDED SERVICES • • • • • Universal Access Number (UAN) Universal Internet Number (UI• •• • • • • •- 16 - Internship ReportUniversal Access Number (UAN):UAN (Universal Access Number) service is ideal for organizations Engaged in marketing of p•Voice Messaging Service: (VMS)With PTCL Messaging Service, you can have all for (or Desired) calls recorded when you are•Security of message is ensured against eavesdropping through subscriber controlled passwor•PTCL VMS is designed for those who do not want to miss a call or Fax because that can be b• •Great for anyone owning a telephone or Fax, at home or business. Much more powerful and fl- 17 - Internship ReportFeatures • • • • • • Call answer Fax Messaging Notification Capacity 10 messages Free forPTCL Messaging Plus:•PTCL MESSAGINH PLUS is designed for small and medium business enterprises having problems•PTCL MESSAGING PLUS will

definitely handle these problems for you. Advanced messaging feat•Essential for time-conscious executives, frequent travelers and Professional groups.

 Main Features Both postpaid and prepaid Ufone subscribers can enjoy any/ all Ufone service- 26 - Internship ReportMulti Media & Broad Band (Phone n Net)Formerly Paknet Limited a fully owned Subsidiary of Pakistan Telecommunication Company Lim31, 2008).The Company commenced its business in January 2000 with a balance sheet size of over US $- 27 - Internship ReportCOMPETITOR OF PTCLThere is no meager competitor of PTCL in landline but with the growth of telecommunicationOther players in Land Line industry:Operator CustomersNTC 103,059Brain Limited 7,376World Call 11,347Union Communication 3,500Naya Tel 13,500MobilinkMobilink is a largest mobile phone company of Pakistan. Mobilink is currently having moreTelenorTelenor is another cell phone company it have 17,841,074 subscribers which is 20 % of tota- 28 - Internship ReportWarid TelWaridtel is also providing cell phone facilities in Pakistan. Waridtel having more then 15NEW COMPETITORSOther than mobile & land line PTCL is facing competition in F.W.T (Fixed Wireless TelephonTelecardWorld Call501,680 468,335This has added competition for PTCL (1,245,639) in WLL (Wireless local Loop) field.

 - 29 - Internship ReportBRIEF ON MY INTERNSHIP WORKDuring my internship at PTCL I worked in fallowing department of PTCL   Marketing department Customer Care & Customer Services department HR department Revenue deNow we move department wise and give brief introduction of each department, and I will exp- 30 - Internship ReportMarketing Department is

called a revenue-generating department of an organization. MarketiSo we will move in the pattern describe below:Marketing strategy of PTCLMarket segmen1. Marketing Strategy of PTCLFor understanding the marketing department work flow and its function we must have clear p- 31 - Internship Report department so we have to move traditionally .Classically, Marketing hasWe will briefly discuss below the marketing strategy, product planning, development & mana- 32 - Internship Report2. Market SegmentationBasically PTCL segmented its market on two bases • To better implement customer services fon the basis of services as: – Telephony – Data – VideoPTCL has segmented its market for its services and products to effectively deal with its c- 33 - Internship ReportService vs. Customer MatrixS.#A. 1 2 3 4 5 6 7 B.A. 1 2 3 4 5 6 7 B.Type of PSTN UAN Tele. 0800 0900 VPN PPCC VOIP Customers M BASIC TELEPHONY & VALU ADDED SE- 34 -

  Internship Report3. MARKETING MIX Product Planning:In PTCL, so far products had been planned and developed by the engineering department andPricing Strategy:Being a government organization, PTCL is not authorized to determine the prices of its pro- 35 - Internship Report technology whose rates are on the decline with the passage of time. PTCL4. PROMOTIONAL STRATEGY PTCL is using following components of promotional mix for the promIn promotional mix, PTCL’s main stress is on advertising in print and electronic media. PTSales Promotion: PTCL charges 1/3rd rates on national calls from 06:00 pm – 07:00 am and l- 36 - Internship Report from 6:00pm – 6:00 am to attract customers to use its telephone service.•Personal Selling:As PTCL is enjoying monopoly in fixed-line telephony, the Company has no Professional sale- 37 - Internship ReportCUSTOMER CARE & CUSTOMER SERVICES DEPARTMENTPTCL has established its Customer Services Department at different levels the overview ofCorporate Customer Care Center Customer Services Centers Toll Free Help LinesOperation Region Level Tehsil Level For Complaint & EnquiryNow we briefly introduce the functions of these:Corporate Customer Care Center To facil- 38 - Internship Report a) 1236 (Service Activation)This toll free No is used to change the tariff packages of land line, WLL (V-fone), PTCL pThis facility is also Tol Free & is used to obtain the telephone numbers of some specificTo register the faulty Telephone complaints PTCL has established a Toll Free No 18 where a- 39 - Internship Report

 REVENUE DEPARTMENTThe revenue generated by the marketing department through selling the company services/proBill Printing & Distribution The printing is basically carried out by regional billing com- 40 - Internship Report debts collection on monthly bases. Now a days as incentive is also offer- 41 - Internship ReportSWOT ANALYSIS OF PTCLNow we move towards the most important part of the internship report the SWOT analysis aftSTRENGTHPTCL enjoy monopolyState of the Art International Gateway Exchanges & Satellite Earth- 42 - Internship Report State Of The Art International Gateway Exchanges & Satellite Earth StatiLarge Earnings As described earlier that PTCL with more then 4 million users having greetWEAKNESSImage – Government organizationImage – Lack of customer focusImage – Outdated peop- 43 - Internship ReportOPPORTUNITYGrowth in telecommunication industryMore aware and technology understanding consumerTHREATSInternet Telephony & other rapidly evolving technologiesExpected competition due to t- 44 - Internship ReportMy ProjectSTAFF ROLE OF THE HUMAN RESOURCE DEPARTMENTThe Human Resource department of the company operates in an auxiliary, advisory, or facili- 45 - Internship

ReportPOLICY INITIATION AND FORMULATIONThe SEVP of the H.R. Department is the individual most actively involved in policy revisio

- 46 - Internship ReportADVICEA major portion of the activities of those engaged in staff personnel work is in the naturThe H.R. Managers and their staffs are expected to be fully familiar with H.R. policy, the- 47 - Internship ReportSERVICEThe service responsibilities of the H.R. department are apparent when one examines such th- 48 - Internship ReportControlThe H.R. Dept carries out important control functions. It monitors the performance of line- 49 - Internship ReportHUMAN RESOURCE DEPARTMENT FUNCTIONSH.R. Management activities are carried on both by the staff H.R. Dept and by operating man- 50 - Internship ReportPresident of PTCLSEVP HRGM HR H.QGM HR SOUTH KCHGM HR NORTH RWP* GM HR CENTERALGM LABORGM TRAININGRELATIONSS.M TRAINING HRP REGIONAL MANAGER HRS.M TRAINING LHR

 S.E TRAINING R.T.T.S LHR OFFICE STAFF TO R.M HR S.E TRAINING RTTS MULTANS.E TRAINING RTTS KARACHIS.E TRAINING RTTS ISLAMABADH.R MANAGEMENT HIERARCHY AT PTCL* The staff tree for other GM’s HR (South, North) is also same as per GM HR Central.- 51 - Internship ReportTRANSFER, PROMOTION, LAYOFFFor these tasks the H.R. Dept serves primarily in a coordinative capacity. When employees- 52 - Internship ReportTRAINING AND DEVELOPMENTOn-the-job training and coaching are performed by the line supervisor or by a specially de• •Telecom staff College Hari Pur Telecom Staff college Lahore Cantt.The regional level staffs training schools are also involved for extending training faciliThe types of training being offered are: o Initial training for the new staff generally 03 Internship Report o Promotion training courses. o Special emergent technology trainings. o- 54 - Internship ReportCOMPENSATION ADMINISTRATIONThe work of designing and installing a job evaluation program is handled, for the part, by- 55 - Internship ReportHEALTH AND SAFETYA significant part on occupational health programs is the identification and control of ag- 56 - Internship ReportDISCIPLINE AND DISCHARGE

 Discipline has two principal meanings. In the first sense it means “training that molds orThe H.R. department commonly assumes the responsibility for formulating the list of necessMost commonly, actual approval by the H.R. department has to be obtained before and employ- 57 - Internship ReportLABOR RELATIONSWhen a union has been certified by the National Industrial Relations Commission N.I.R.C, aThe H.R. department plays very significant role in labor-management relations. The directo- 58 - Internship ReportBENEFITS AND SERVICESIncluded under this category are pensions, group life insurance, hospital and medical insuThe actual decision to establish or to expand these programs is nearly always made by top- 59 - Internship ReportORGANIZATION DEVELOPMENTOrganization development is a general approach for improving the effectiveness of an organConsultants are often involved in OD work they work jointly with management to collect dat- 60 - Internship ReportHUMAN RESOURCE PLANNINGAnother new function that has emerged in recent years in human resource planning (also cal1) Goals and plans of organization. 2) Current human resource situation including skills i- 61 - Internship ReportEQUAL EMPLOYMENT OPPORTUNITYVery commonly the Senior Executive Vice President (SEVP HR) in the company bears the major- 62 - Internship ReportPERSONNEL INFORMATION SYSTEM

 Today, many organizations have staffs of people trained in mathematical analysis, computer- 63 - Internship ReportHUMAN RESOURCE DEPARTMENT OF THE PTCL:The PTCL has won repute in the field of land line & WLL services for the domestic & commerRECRUITMENT:The department first determines the need of employees to be hired .The post against each vTRAINING:Then the qualified candidates undergo a training period under the banner of Human Resource- 64 - Internship ReportTRANSFER:Human Resource Department of the company also deals with the transfer of the employees becEVALUATION:The employees are then properly evaluated by different evaluation criteria and proceduresUNION:The union plays an essential part for the labor management relation .It bargains with the- 65 - Internship ReportWORK PLACE TRAINING:The work place training or on job training (O.J.T) is the key factor of the policies of thREFRESHING COURSES:The refreshing courses enhance the potential capabilities of the staff

and the performancePAY PACKAGES:The packages are also determined by the Human Resources Department. These are determined oThe promotions are on the seniority cum fitness basis .So the qualified and the efficient- 66 - Internship Report More over the Human Resource Department also cares for the old age benefINFORMATION TECHNOLOGY:The information system is the core of the operating of the each and every organization. It- 67 - Internship ReportCURRENT HR ISSUES OF PTCL

PTCL offered VSS (Voluntary Separation Scheme) to its regular staff.Under this program, all regular status employees under the age of 58 as of 15 November, 20ACHIEVEMENTS THROUGH VSS PROCESSa) Decrease in Surplus/Not needed staff by 29979 staff members of all categories. b) Decre Internship ReportVSS Process & TimeLineVSS AnnouncedEmployees Acknowledge Receipt of VSS notification No later than 26 Nov, 2007Employees calls VSS Support center to report Errors in Personal information No later than15 Nov, 2007Employees Submit option/Waiver Form to Accept or Decline VSS Post Marked No later than 14Employees Call VSS Support center to confirm Receipt of Option Form After 15 days of submiPTCL Management Reviews & Accept or reject Applications Within 30 calendar days of ReceiptEmployees Receive Letter of Acceptance or Rejection Postmarked No later than 24 Feb, 2008PTCL Management cuts Settlement ChequeEmployees Submit Completed off Boarding & or Pension paperwork No Later than 15 days AfterNo Later than 4 April, 2008- 69 - Internship ReportWEAKNESSES:The Human Resource Department is not up to the mark for the proper appraisal system of the- 70 - Internship Report The proper information system is not in progress for the Human ResourceHuman Resource department lacks trained & related qualified staff and it is very difficult- 71 - Internship ReportRECOMMENDATIONSThe Human Resources should take less time in recruitment and training the staff. Highly qu- 72 –

 Internship ReportCONCLUSIONS:No doubt PTCL is enjoying monopoly but the time is came when competition will force compan- 73 - Change of AddressCustomer RequestNot Verified Customer VerificationVerifiedCRS save the balance and Change the Address in Both System (CARES & Single View)NIC Name of Owner Father’s Name Address Ph No. ReferencesCRC Send Document

With Log in which he writes Address or May be Reason Bills Late Receive / Not Received/ReturnCustomer RequestNot Verified Customer Verification1. Address is right, 2. Post is received if yes then who is received give the name of thisVerifiedCRC Check the Reason of Problem NIC Name of Owner Father’s Name Address Ph No. ReferencesCRC provide Bill @ that time and take corrective action 1. Change the address 2. IntimateBill Amount ProblemCustomer RequestNot Verified Customer VerificationVerifiedCRC Check the Billing No Problem NIC Name of Owner Father’s Name Address Ph No. ReferencesProblem Show the Bills or Records of calls CRC Will Make the Adjustment Activation/Deactivation of Value added ServicesCustomer RequestNot Verified Customer VerificationVerified 1. If Value Added service is being offered by the PTCL. 2. Is the service alreadyCRC check the option of package and product.

 Request Reject NIC Name of Owner Father’s Name Address Ph No. ReferencesRequest accept CRC open the value added service Change of PackageCustomer RequestNot VerifiedCustomer VerificationVerified 1. Verify user’s previous payments clearance 2. What package user requested?CRC Check the Old Package NIC Name of Owner Mother’s Name Address Ph No. ReferencesAmount is clearCRC Change the Package and send the Log Complaint Registration for Faulty Phone (Land Line)Customer request (Dialed 18) Complaint registered got Complaint NumberComplaint forwarded to the concerned Eng. Ops on CFMSFault not rectified Carried over Fault1.Verify Customer Address. 2. Verify Customer Name.T/No & customer address verification along with Nature of faultFault rectified By Line Man1. Verify Cabinet /DP/Pair. 2. Verify from Switch room. 3. Locate the concerned E.S,L/M 4.the fault to E.S,L/MUpdated Data base on CFMS Online software (The fault is rectified)Verification by CFMS by dialing customer T/NoCustomer replied the CFMS by pressing 1 on his T/phone setCustomer replied the CFMS by pressing any other digit on his T/phone setFault Rectified T/phone is working properly Staff Request Approval ProcessRequest rejectedEmployee Request forLeave

 Parent SE OperationVerify Record Leave Balance Record in Master HRIS Data Sufficient Leave Balance in HandLeave BalanceZeroForwarded to (Regional)

Manager HRLeave ApprovedLeave Approved by (Regional) Manager HRCopy of Approval forwarded to G.M HR for master record (Leave) update. ORGANIZATION CHART OF PTCLPRESIDENT & CEOCOMPANY SECRETARY G. M N. S. SSEVP (I/ AUDIT)G.M(I/ AUDIT)SEVP(STATE MGMT)SEVP(FINANCE)SEVP(TECHNICAL)SEVP(OPERATIONS)SEVP(HR & ADMN) * Detail is on page 51*SEVP(IT)SEVP(CORPORATE AFFAIRS)EVP(Accounts)EVP(Finance)EVP(Revenue)EVP(Dev)EVP(Tech & St. Pl)EVP

(O) H/QTRSEVP(O) CENTRALEVP(O) SOUTHEVPITT&REVPI/CEVP(Marketing & C/C)EVP(Bus. Dev.)C.E(RRR)C.E(HRM&P) C.E (Co-ord) G.M (T&T) G.M(PR)G.M(Finance)C.EDev (LNW)C.E (St.Plg) C.E (T&S) C.E (T&NE)C.E(M&O-I)C.E(M&O) CentralC.E(M&O) SouthC.E(ITT&R)C.E(I/C)G.M(Marketing)C.E(S&E)G.M(CTS&S)C.E

Dev(S&T)C.E(M&O-II)G. MsGTR/LTR-I&II/ FTR/ CTR/ MTRG. MsSTR-I, II, III&V/ WTRC.E G.M(ITI) KR (IBD)G.M(C/Care)G.M(Admn)G.M(Accts)C.E(Proc-I)G. Ms G.M(Tech Audit) ITR/NTR-I&II/ RTR/OFS/HTRG.M(SNCR) LahoreG.M (STR-IV)(S&T) KRG.M(Software Audit&Sup)G.MOTR IBAExpertTelecom B.DG.M **(I&I)C.E(Proc-II)MD*(PTML)G.M(R&D Fund)G.MLegal ** Advisor C.M.O ExpertHR Telecom. (T&I)

 G.M (OFS)Mntce.G.M(Trg & Res)G.MComputerG.M(TRANS DEV)G.MOTR KRG.M(MM)ExpertData NetworkG.M(Revenue)G.M(IT DEV)G.M(FAN)IBAChief Inspector(Telecom)G. M(ITI) IBAPrincipal(NPGIT&I)C.E (SBD) G.M (VAS)ExpertI/TechnologyC.EG.M(DSR&D)G.M ExpertB&C. Care(Stores)Legend: * Not included in PTCL working strength. ** Posts do not exist. Officers are worki(QA)G.M(TH & VOIP)

G. Ms(Development)G.M(OFC)Kr/Lh/Pe/IbaExpertB&C. CareC.E(PSP)C.E(Po & Reg.) Financial StatementsCompany1/5 PAKISTAN TELECOMMUNICATION COMPANY LIMITEDCONDENSED INTERIM BALANCE SHEET AS AT MARCH 31, 2008 (UN-AUDITED)March 31, 2008 June 30, 2007(Rupees in thousand) EQUITY AND LIABILITIES SHARE CAPITAL AND RESERVES Authorized Share CaIssued, subscribed and paid-up capital 5,100,000,000 (June 2007: 5,100,000,000) ordinary sNON CURRENT LIABILITIES Payable to PTA against WLL license fee Deffered taxation EmployeesCURRENT LIABILITIES Trade and other payable Short term borrowings Current portion of Suppl2/5 PAKISTAN TELECOMMUNICATION COMPANY LIMITEDCONDENSED INTERIM BALANCE SHEET AS AT MARCH 31, 2008 (UN-AUDITED)March 31, 2008 June 30, 2007(Rupees in thousand) NON CURRENT ASSETS Property, plant and equipment Capital Work-in-ProgCURRENT ASSETS Stores and spares Trade debts Current portion of loan to subsidiaries Recei138,850,414152,820,8603/5 PAKISTAN TELECOMMUNICATION COMPANY LIMITEDCONDENSED INTERIM PROFIT AND LOSS ACCOUNT FOR THE QUARTER AND NINE MONTHS ENDED MARCH 31,Quarter ended Nine months ended March 31, March 31, March 31, March 31, 2008 2007 2008 200Revenue Operating costs Operating (loss)/profit Non-operating income Finance cost (Loss)/p

14,940,105 (11,407,143) 3,532,962 1,001,054 (135,816) 4,398,200 (1,420,865) 2,977,33515,715,580 (11,127,000) 4,588,580 982,128 (180,772) 5,389,936 (1,886,296) 3,503,64043,963,060 (56,940,963) (12,977,903) 3,439,540 (453,716) (9,992,079) 3,427,792 (6,564,287)48,451,819 (33,724,102) 14,727,717 3,859,457 (326,033) 18,261,141 (6,391,217) 11,869,924Earnings per share - basic and diluted (Rupees)0.580.69(1.29)2.334/5 PAKISTAN TELECOMMUNICATION COMPANY LIMITEDCONDENSED INTERIM CASH FLOW STATEMENT FOR NINE MONTHS ENDED MARCH 31, 2008 (UN-AUDITED)March 31, 2008 March 31, 2007(Rupees in thousand) Cash flows from operating activitiesCash generated from operations Long term security deposits Employee retirement benefits Fi17,756,652 17,377 (20,063,838) (455,096) (2,217,469)

(4,962,374)32,825,424 (123,571) (208,445) (330,911) (5,147,344) 27,015,153Cash flows from investing activitiesFixed capital expenditure Intangible assets Long term investments Long term loans Loan to(4,960,188) (250,497) 973,636 249,996 2,655,943 350,000 (1,034) (982,144)(5,370,575) (9,900) (516,518) 96,473 250,001 1,842,481 402,073 39,098 (3,266,867)Cash flows from financing activitiesRepayment of long term borrowings Dividend paid Net cash used in financing activities512,464 (10,193,138) (9,680,674)(404,923) (13,301,924) (13,706,847)Net increase in cash and cash equivalents Cash and cash equivalents at beginning of the pe(15,625,192) 31,137,712 15,512,520 -10,041,439 18,835,484 28,876,923 -5/5