internship report on silk bank

7/21/2019 Internship Report on Silk BanK

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Internship Report

INTERNSHIP REPORT ON

Internship Report submitted to the Faculty of Management & Administrative Science in

Partial Fulfillment of the Requirements for the degree of Masters of Business

Administration

Program and session MBA, 2011-2015

Course Code MT-!0"

Su#mission $a%e 2&-0'-201!

Signa%ure o( Program Coordina%or

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Internship Report

Ta#)e o( *on%en%

Page No

!"ecutive Summary #

Introduction #

$b%ective

Purpose

Scope

$vervie' of organi(ation )

*ision )

Mission )

*alues )

+ore values )

,istory )

-ature of the organi(ation .

Achievements .

Branches and A/M 0

+urrent accounts 012

Foreign currency account 2

Saving account 2

/erm deposits 3

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Par% II

Insurance 41#5

Remittances ##1#

6oans #1#.

7irect ban8ing#01#3

9holesale #31#

+ards #1

Internship e"perience 1.

Summary of learning 0

References :

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Internship Report

E+e*u%ie summar

It is the requirement of the MBA program that all the students of MBA have to spend :13 'ee8s

in any organi(ation to get practical 8no'ledge about organi(ation and to get familiari(ed 'ith the

'ays to live in the organi(ational environment 'hich is significantly different from the

educational environment /hat :13 'ee8s period called ;Internship Period


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/o acquire managerial competence

/o diversify career portfolio

/o get e"perience in professional 'or8ing style of 'ell reputed organi(ation

/o gain the 8no'ledge about the professional environment of the ban8

/o understand ho' to deal and manage 'ith the situation of stress

Pur4ose o( %e S%udies/

/he main purpose of internship 'as

/o get relevant information to build internship report on -ational Ban8 of

/o observe= analy(e and interpret the relevant data competently in a useful manner

/o get practical 'or8 e"perience in an organi(ation

/o develop interpersonal communication

/o enhance my practical e"perience and e"posure

/o learn about myself ho' much learning abilities I have

I 'ant to enhance my 8no'ledge about the discipline of ban8ing administration

S*o4e/

Scope of my study is that I can no' understand the 'ay to perform activities in Ban8 My si"

'ee8 internship program provides me a good chance to 'or8 and understand the 'or8ing of

ban8ing sector Main focus of my study research 'as on general ban8ing procedures of the branch

of Sil8 Ban8 >/ Road >u%rat Scope of internship is to tell the ne'comers the 'ay to perform

the %ob in a better 'ay

Oerie6 o( %e organi7a%ion

Sil8 ban8 is the Public sector financial institution /he Sil8 ban8 'as established on#4.4= to serve

as an agent to the SBP Sil8 ban8 head office is in arachi It has#.4 regional branches and #3

overseas branches Sil8 ban8 is a 0C share o'ned by the >overnment of Pa8istan D>$PE Sil8

ban8s total assets stood at PR35 billion onmid of 554 /his included total earning assets of

about PR:3 billion 'ith gross loan portfolio of PR#.5 billion /he ban8 also has an

investment portfolio of PR#2# billion= 'hich comprises treasury securities= corporate bonds=

shares and other securities

8ision

Benchmar8 of !"cellence in premier ban8ing

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Internship Report

Mission

/o be the leader in premier ban8ing= trusted by customers for accessibility= service & innovation?

be an employer of choice creating value for all sta8eholder

8a)ues

Sil8ban8 prides itself in being a conscientious and responsible corporate citi(en 'ith a

commitment to the development of Pa8istan At Sil8ban8 employees are encouraged to give bac8

to society and have made concerted efforts to'ards the development of healthcare= education and

constructive= character building sports activities in the underdeveloped segments of our country

Core a)ues

+ustomer Focus

Integrity

/eam'or8

+reativity

Meritocracy

,umility

His%or

$n #0= September 55# under the supervision of State Ban8 of Pa8istan DSBPE= the institution

then 8no'n as prudential ban8 'as acquired by management associates of Saudi Pa8 industrial

and agriculture investment company DPvtE 6td DSAPI+$E Sil8 Ban8 Dformerly Saudi Pa8

+ommercial Ban8E came into e"istence 'hen a consortium of investors= comprising Ban8 Muscat

SA$>= -omura !uropean Investments 6imited and International Finance +orporation signed a

share purchase agreement 'ith the Saudi Pa8 investment group $n March )#= 553 the

consortium acquired 3:00C of the ban8 for around GS7 :million or H5.2 per share DRs 4)

equivalent per shareE Gnder the ne' leadership= the ban8 'ill continue to focus on SM! andconsumer financing resulting in efforts of increased profitability In 7ecember 554= after

completing all regulatory requirements= the ban8 announced a Rights Issue of )##C at a

discount of Rs 20 per share to generate additional capital of Rs 25billion to meet the M+R of

the State Ban8 of Pa8istan DSBPE

;Saudi Pa8 Ban8 name changed Sil8 Ban8S module on the same day

O.R AIANCES/

# Al1>hurair !"change N GA!

,afi( Bros N G

) 9estern Gnion 1 9orld'ide

. +oinstar Money /ransfer N 9orld'ide

0 7!O Internatinal N G

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Internship Report

: -oorani Money /ransfer 1 GSA

2 Intercity Money +hangers N G

3 7Placid !"press N G

4 Platinum !"change N +anada

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9hat Jou +an 7o 9ith Ready 6ine

Jou can use Ready 6ine the 'ay you 'ant 'ith complete peace of mind

a Meet your day1to1day and emergency needs eg education of children= health care= housing

repairs= 'eddings= and family maintenance Dincluding lifestyle and personal e"pensesEb Repay e"pensive debts li8e +redit +ards payments or any other type of personal loans

c Ma8e payments to anyone through demand drafts= pay orders= cheques and cash

>ea%ures Bene(i%s/

+redit facility of upto Rs million

Balance transfer facility

Mar81up payable for only the amount utili(ed

-o penalty or additional charges on early repayment

-o collateral requirements

Free *ISA 7ebit card

2-SME

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Internship Report

businesses are hard pressed for operating capital as their supplies are sub%ected to agreed credit

periods 'ith their client companies= for the reali(ation of payment /his pressure is absorbed by

the suppliervendor as part of the cost of goods delivered

+ash !ase provides an easy solution to the suppliersvendors by discounting their payables

through verified invoices /his 'ay the suppliersvendors recover their costs instantly and get in aposition to produce and supply more

Sa)ien% E)emen%s/

SM!s can only access +ash !ase if their client company is on board 'ith the

Program /his ensures that all the invoices to be received by the Ban8 'ill be verified by theclient company 'hose payable is being financed

SM!s can access +ash !ase on a fast trac8 as there is no property collateral

involved SM!s get credit line based on their business relationship 'ith the client@s company

+redit is e"tended strictly against the invoices generated through supplies /his

ensures that the SM! uses the funds for business purposes only and that the payments are ensured

from the client company rather than the SM!

/he facility is rene'ed annually

/he facility is offered at very competitive rates

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Internship Report

9or8ing +apital Finance /o finance inventories and receivables

/o finance capital e"pansion= procurement of machinery= e"pansion of production

facilities

!"port Facilities /o finance pre and or post e"port requirements

Import Facilities /o finance pre and or post import requirements

!"port Import ,andling Sight Gsance 6+s= +ontracts= Bills +ollection &

-egotiation

6etter of >uarantees Bid Bonds= Advance Mobili(ation and Performance Bonds

$ire*% Ban:ing

1- $ire*% In%erne% Ban:ing

9ith Sil8ban8 Internet Ban8ing service customer can access and manage accounts any'here=

anytime

-o' ban8 is %ust a clic8 a'ay

9ith Sil8ban817irect customer can en%oy these ama(ingly convenient internet ban8ing facilities

Balance Inquiry

Mini Statements

/ransaction 7etails

6o' Balance Alerts

Account Statement Requests

Fund /ransfers

Pay $rder7emand 7raft Requests

+heque Boo8 Requests

2- E-S%a%emen%s

Simplify life 'ith Sil8ban8 !1statement +ustomer can request e1statement on a daily= 'ee8ly=

monthly= quarterly= half1yearly or annual frequency

Register yourself by filling out the application form and drop it at your Sil8ban8 branch An email

'ill be generated confirming your Sil8ban8 !1statement facility

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Internship Report

"- In%er-Ban: >unds Trans(er

Sil8ban8 introduces Inter1Ban8 Funds /ransfer Facility= a fast= secure and convenient service

'hich allo's to transfer funds bet'een #3 #6I- member ban8s using Sil8ban8 account

IBF/ facility can be used .2= through Sil8ban8 A/Ms or Sil8ban817irect Internet Ban8ing

Account holder can transfer funds to and from any member ban8 'ithin a matter of seconds= at

his o'n ease Jou can pay business partners= your child@s school fees or your loan installments=

'ithout standing in line at a branch

$ur IBF/ facility offers you the follo'ing benefits

Real1time payments through member ban8 A/Ms to & from your accountDsE

Fast= safe and transparent transfer of funds

+overage across a 'ide net'or8 of #16I- Member ban8s A/M

.1,our service through A/Ms and Internet Ban8ing

Secure & reliable mode of funds transfer

+onvenience of ma8ing payments from home or any'here you are=

through Sil8ban817irect Internet Ban8ing

Trans(er imi%

customer can transfer up to Rs05=555 per day from his Sil8ban8 account to any account in

member ban8s

Mem#er Ban:s

Allied Ban8

As8ari Ban8

Ban8 Alfalah

Ban8 Al ,abib

Ban8 Islami Pa8istan

Ban8 of Pun%ab

+itiban8 -A Bur% Ban8 6imited

7ubai Islamic Ban8

Faysal Ban8

,abib Ban8

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Internship Report

In addition to product information = the follo'ing services for Ban8 Account and +redit +ard

through Self1Service I*R

Balance enquiry

/ransaction 7etails

Statement Request via Fa"Mail Post!mail A/M PI- +hange

Sil8ban8 7irect Ban8ing Pass'ord Reset

Fund /ransfers Dfor Ban8 AccountsE = +redit +ard Bill Payment = Gtility Bills

Payment and Mobile /op1Gps

5- SMS A)er%s

Sil8ban8 SMS Alerts $ffer customers the ability to stay informed around the cloc8= any'here=

any time

$nce enrolled for SMS Alerts= you 'ill receive alerts on the transaction amount you select

'- .%i)i% Bi))s Pamen% Seri*e

Sil8ban8 no' offers its customers unmatched convenience and comfort 'ith the launch of its

Gtility Bills Payment Service DGBPSE +ustomers can no' use their Sil8ban8 *ISA 7ebit +ard

D*7+E at any Sil8ban8 A/M to pay their utility bills or top up their mobile phones= around the

cloc8= free of chargeL

+ustomers +an

Pay utility billsSettle post1paid mobile billsRecharge pre1paid mobile phoneBenefits

Real1time utility bill paymentsRound the cloc8 accessibility through a net'or8 of 25 A/Ms across

Pa8istanFast= transparent and reliable transfer of funds

GtilitiesJou can ma8e payments using your *7+ at any Sil8ban8 A/M to the follo'ing

companies

+ompanies Mobile $perators

!S+ Gfone

SS>+ 9arid

S->P6 /elenor

6!P+$>!P+$

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Internship Report

&- 8ISA $e#i% Card

Sil8ban8 'elcomes to a 'orld of convenience and security 9ith the Sil8ban8 7ebit +ard=

customer get .1hour access to cash anytime and any'here around the 'orld *ISA 7ebit +ard

offers international acceptance and enables to dra' cash from account any'here= any time

9ith the Sil8ban8 *isa 7ebit +ard= you are a privileged customer at over 0.=555 retailers in

Pa8istan and millions of outlets globally In case of a stolen or lost card= you are protected against

fraudulent transactions made on your card after you report the loss

o)esa)e

1- Cor4ora%e Ban:ing

+orporate Ban8ing team is trained to focus on Qthe customer@ It is driven by customer needs=

goals and success 9hether it@s arranging capital for day to day operations or offering pertinent

financial advice for a ma%or business acquisition= it has the e"pertise and e"perience for it all

+orporate ban8ing is structured to serve as a one1stop shop for clients ranging from local

corporates to multinational companies /hey understand customer@s business and its e"act needs=

'hich is 'hy they offer customi(ed solutions to unloc8 its full potential And of course= corporate

ban8ing doesn@t come 'ithout a personal touchL e"perienced team of Relationship Managers

gives corporate customers their complete attention and ensures they receive premium service

along 'ith a quic8 turnaround

SER8ICES

/hey provide the follo'ing services to meet funding requirements

9or8ing +apital Finance

Pre and Post Shipment !"port Financing DPR and GS7 basedE

Import Financing DPR and GS7 basedE

Receivable 7iscounting

/rade Services including 6etter of +redit= 6etter of >uarantee and Standby 6etter

of +redit= etc

2- Ines%men% Ban:ing

Sil8ban8 has an e"perienced and professional Investment Ban8ing team that has been a prominent

player in the mar8et= providing a complete array of 7ebt and !quity advisory

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Internship Report

and arrangement services 'hile maintaining a vast distribution net'or8 of potential investors /he

team is actively involved in raising short and long term debt for +orporate from capital mar8ets

and also holds the distinction of being mar8et leaders in the arrangement of short term unsecured

funds Die= +ommercial PapersE In addition to 7ebt and !quity advisory= the team also provides

other advisory services such as restructurings= mergers & acquisitions and buy sell1side advisory

A list of the services provided are given belo'

Ca4i%a) Mar:e% Adisor

6ong /erm 7ebt N 6isted and Privately Placed /F+s

Short /erm 7ebt N +ommercial Papers

Arrangemen% Seri*es

Placement of debt equity issues to ban8s & non1ban8 participants

O%er Adisor Seri*es

7ebt Syndications

Private !quity

/ransactions

Mergers & Acquisitions

Restructurings

Buy Sell1side Advisory

"- Treasur Seri*es

Sil8ban8 /reasury

In an e"ceedingly dynamic an e"ceedingly dynamic and volatile economic environment Sil8ban8

treasury has evolved as an active player in the Financial Mar8ets ,ere at Sil8ban8= they nurture aculture of enhancing the return on investments 'ith complete focus on customer needs for their

financial solutions /he /reasury see8s to do this by becoming the Ris8 solutions provider=

offering quality treasury products and being the leader in product innovation

Fi"ed Income Sales

/he Sil8ban8 Fi"ed Income /rading unit maintains an active trading des8 in the secondary

+orporate 7ebt mar8ets thus is able to provide competitive bids offer quotes in all liquid

+orporate 7ebt instruments /he team is highly s8illed at providing efficient services= strategy

recommendations 'hich are consistently changing 'ith the mar8et conditions to its individuals

and corporate clients Fi"ed Income Sales 7es8 also provides timely vie's on interest rates and

economic conditions enabling the clients@ to ma8e prudent investment decisions /hey alsoprovide an IPS Account Facility to both corporate and individual clients /he 7es8 establishes a

dedicated corporate relationship

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Internship Report

'ith each client and caters to the individual needs of +orporate= Insurance companies= Pension=

Provident Funds= etc

Fore" Mar8et

Sil8ban8 6imited is an active player in the interban8 mar8et= providing competitive prices to

satisfy the customer@s FO needs arising from trade= remittances and other Fore" flo's in all ma%or

currencies /heir enthusiastic and dynamic sales and trading personnel are committed toproviding competitive quotes in all ma%or currencies 'ith up1to1date mar8et intelligence= advice

and timely e"ecution of deals to customers throughout the trading day in local and global

currencies Information in respect to the prevailing rates of most of the currencies of the 'orld is

regularly updated for the +orporate and individual clientele of the Ban8= as 'ell as information

about mar8et changes and e"pected opportunities for them to ta8e necessary action if required

Money Mar8et

Sil8ban8 Money Mar8et 7es8= through a team of qualified and e"perienced professionals

contributes in managing the liquidity position of the ban8= amongst other activities /he Sil8ban8

Money Mar8et is also one of the mar8et ma8ers for /reasury Bills= Pa8istan Investment bond and

/erm Finance +ertificates!-Midd)e Mar:e%s

Motto to serve all si(es of business organi(ations N be it an SM!= middle mar8et firm or large

corporation N has al'ays been= QJes 'e can@ 9hich is 'hy= nation'ide net'or8 of branches is

fully equipped to cater to middle mar8et customers@ needs and ensure they also en%oy superior

service /hey focus on providing structured 'or8ing capital lines along 'ith +urrentSavings

Accounts= in order to allo' medium enterprises to enhance their trade volumes and emerge into

larger corporations

/o further increase their convenience= four branches have been dedicated to middle mar8et

customers= located in arachi and 6ahore@s +ity /rade +enters= 'hich offer on the spot

customi(ed services and one1stop solutions to middle mar8et customers

Cards

9hat Sil8ban8 +redit +ards offers

Si): Pro%e*%

In any unfortunate event of death or terminal illness Sil8 Protect 'ill be there to protect your

loved ones= by 'aiving all the outstanding balance against +ard /his 'aiver 'ill also apply on all

Supplementary +ard transactions

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Internship Report

Sil8ban8 +redit +ard is a chip1based +ard /his means the +ard is more secure than

any non1chip card 9hile using +ard at merchant outlets= as8 them to 7ip the +hip rather than

s'iping the +ard for more secure transactions

Emaan Is)ami* Ban:ing

Bran* In(orma%ion

Branch code 55)#

Branch name Sil8ban8= >u%rat

Address -ear !id gah >/Road= >u%rat

+ontact -o 50)1)0)0#..

Managemen% ierar* o( Bran*

Posi%ion Name

Brach manager +haudhary >ul(ar ,ussain

Branch operational manager Sir Shah(ad

Passing manager BMB$M

Miss Sadia

/eller I Sir -aseer

/eller II Sir eeshan

,R manager Miss Sadaf

Sales e"ecutives Miss fai(a= Miss Gn(a and Sir Shah(aib

In%ernsi4 E+4erien*e

In%rodu*%ion/

I started my internship in SI6 BA- on : uly 5#) to 5 August 5#)

earning a% SI@ BAN@ T$/

7uring my internship= I learned the follo'ing things

$is*i4)ine, Pun*%ua)i% and Pro(essiona) A%%i%ude/

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I learned ,o' to maintained Files= ,o' to maintained things in proper order= discipline ,o'

greet to people ,o' be courteous ,o' to maintain time

$e4osi% s)i4s (i)ing/

I learned ho' to fill deposit slip In deposit slip filing=

First of all fill the date and branch namecode

Fill Account type & currency type

After this Fill= account title

Phone no of customer

Account no of customer

Amount in 'ords and figures

/hen ta8e depositors signatures

/hen it 'ill be Stamped and signature by authori(ed officers

$ne copy of slip is given to the customer

$ther copy 'ill remain in the ban8

If customer deposit Amount through cheque then add cheque number in deposit slip and

the ban8 name of the cheque If any mista8e or cutting is given then 'e

must signed on that part of the slip from customer If any customer send amount to the other city

then also 'e filled up this slip

8isa $e#i% Card

In starting days I learned ho' to deal 'ith e"isting customers relevant to visa debit card issues

/hen after a day I called and noted the remar8s of the customers under the guidance of +R$

DMiss SadiaE

A**oun% o4ening (orm (i))ing/

/his form has three types of Account Individual Account

oint Account

Business Account

/here are different requirements regarding these Accounts

Indiidua) A**oun%/

For this account 'e should 8no' the information relevant to that person 'ho 'ants to open the

Account= eg -ame of customer= Father -ame= +-I+ and main source of income= -e"t of I-=

Specimen Signature +ard etc

oin% A**oun%/

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For this Account= 'e require the J+ Dno' Jour +ustomerE=visa debit card= *ernacular form=

differ of sign Account $pening &+-I+ = these documents are require for all types of Accounts

Beside that +opy of I7 cards of both customers Both customers should be present in the ban8

Business A**oun%/

In this Account= 9e require -/- number= t'o letter heads of their organi(ation= Rubber stamp of

that organi(ation In some basis 'e require si" months ban8 statementRe?uiremen%s (or a**oun% o4ening/

+ustomer name

+-I+ copy

Mother@s name of customer

$fficehome address

+ontact number

-$

Im4or%an*e o( @FCGC$$/J+ stands for 8no' your customer /his document is requiring for all types of account

!vidence of identity and addresses= independently confirming the evidence at the start of a

business relationship 'ith the ban8

Information regarding the nature of business that the customer e"pects to conduct 'ith the Ban8

identifies the source of income and e"pected pattern of transaction D7ebit+reditE

Pro4er ree%ing %o Cus%omers/

Address the customer 'ith standardi(ed greeting= ;ASSA6AM1o1A6IGM= 9elcome to Sil8

ban8uide= as8 and probe accordingly

Remember to 'ear the staff employee card

Provide appropriate= sincere and pleasant facial e"pressions

Mai)ing %e 4a*:ing )is%

At the end of the day a pac8ing list is being mailed to the head office= informing them about the

'or8 done in the 'hole day and ho' many accounts are being opened

Re*ord @ee4ing

+R$ taught me ho' to 8eep the record of all in'ard and out'ard mailsdocuments sent to

different branches of sameother ban8s

$is*uss %e Hurde)s

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From the very first day of my %oining I %ust sat 'ith branch S!@s and RM@s 'ho discussed the

different productsofferings of the ban8= different types of accounts= charges schedule= term

deposits= banc assurance etc -ot only this but I also participated in the training of the staff about

the banc assurance that 'as held on august and the trainers guide us about their different type of

insurance accounts in detail

@ids a% or: $a

$n #) august : children 'ere invited to celebrate the 8ids at 'or8 day /hey all en%oyed that event

as surprise gifts 'ere given to them that increased their happiness and e"citement

earning summar

It 'as such a great e"perience for me to 'or8 'ith Sil8ban8 /he internship proves very valuablefor me as it not only enhances my s8ills and qualifications but also gives me e"perience and

brings clarity in my future plans 9hen I started my Internship I 'as a little bit confused as it 'as

my first chance to do practical 'or8 in any organi(ation But 'ith the help and cooperation of the

staff of the Sil8ban8= >u%rat branch= I learnt a lot about the ban8ing field and tried my level best

to get the ma"imum output from the time available to me

I gained a number of s8ills that 'ill be beneficial for me in my future career some of these are

!nhanced my confidence level Strengthen my interpersonal and communication s8ills

Improve my abilities ho' to deal 'ith the customer and ho' to behave 'ith the staff

members

,elped to improve team 'or8 and leadership s8ills

It gave me a lot of confidence and manners to behave in the 'or8ing environment

Improved time management s8ills and made me punctual

It helps me to understand ho' to behave in different situations professionally

It made me thin8 critically in difficult situations and act accordingly

Improved my decision ma8ing capability

After doing internship I acquired good 'or8 habits

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References

http://www.silkbank.com.pk/

Guideline was provided by CRO (Miss.Sadia) under the observation of Branch Manager

(Sir.Gular)

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internship report on silk bank

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