INTERPERSONAL COMMUNICATION

A complex process that can be described in simplified terms by a Sender and a Receiver

who exchange messages containing ideas and feelings,

mixed together.

DEFINITION

1. Telecommunications

2. Third party

3. Face to face communication

4. Gesture communication

5. Written communication

FIVE METHODS OF COMMUNICATING

1. Linear model

2. Interactive model

3. Transactional model

MODELS OF INTERPERSONAL COMMUNICATION

1. Most basic form of communication

2. One way communication

3. Encoding

4. Decoding

5. No feedback

LINEAR MODEL

1. Flow of info is both ways

2. Intervals between reply

3. Field of experience

INTERACTIVE MODEL

1. Senders and receivers at same time

2. Facial expressions

3. Verbal Feedback

4. All parties involved

TRANSACTIONAL MODEL

SOME STRATEGIES FOR MEN DEALING WITH WOMEN IN BUSINESS

1. Remember to use polite relationships markers such as “ma’am” whenever terms like “sir” or “boss” are commonly used with men,

2. Don’t monopolize conversations, interrupt, or speak “for” a woman who is standing right there.

3. Don’t call women by patronizing relationship names such as “missy”, “lady” or “mom”.

4. Avoid direct, “barking” vocal tones.5. Give non-verbal “I’m listening” signals such as

head nods, eye contact and the occasional “mm-hmm”

1. Speak up; don’t allow yourself to be interrupted because you are waiting for others to give up space in the conversation.

2. Avoid tag endings and vocal inflections, which convey uncertainty or indecisiveness.

3. Don’t take male comments like “” as relationship information.

4. Be aware of relationship, personal, and narrative forms of knowledge; use them judiciously with a male audience.

SOME STRATEGIES FOR WOMEN DEALING WITH MEN IN BUSINESS

BENEFITS

1. Talking with coworkers

2. Giving or responding to A compliment

3. Communicating through instant messaging

4. Maintaining and repairing relationships

5. Breaking off relationships

6. Applying for A job

7. Giving directions

8. Persuading A supervisor

Start with self awareness

Always keep the other person in mind

If your wrong, admit it

Gather the facts

Practice a calm approach/tone

Listen as much as you speak

Don’t expect anything

Never criticize

Save your anger

STEPS TO IMPROVE INTERPERSONAL COMMUNICATION

THE EFFECTS OF INTERPERSONAL COMMUNICATION

MANAGEMENT

Both employees and customers can become confused or irritated by managers' poor interpersonal skills. Interpersonal skills are important to managers charged with building workplace trust and cooperation from staff members who are collectively accountable for furthering business goals. Imprecise and rash business communication frequently results in wasted time because of the need to revisit matters that were not properly communicated.

Business leaders and sales professionals both have sales-intensive roles within a business organization that include communicating with customers, clients, employees, colleagues and other stakeholders. A communication maxim to remember for those in sales is that if communication can fail, it will fail. Also, if a message can be understood in different ways, it will be understood in the way that causes the most harm. Poor communication skills can have an adverse impact on an organization's bottom line.

SALES

CONFLICT RESOLUTION

Unfortunately, employees will not always be able to avoid conflicts or timely resolve a misunderstanding or problem in the workplace. In these cases, interpersonal communication is used to help employees harness the personal and social skills necessary for conflict resolution. Interpersonal communication is a key component of conflict management in organizations where communication strategies are employed to diffuse stressful environments and hostile situations.

 A30601913101  Ms Deeksha Chopra

 A30601913102  Mr Kunal Kumar Tapadia

 A30601913103  Mr Varun Kuhad

 A30601913104  Ms Kondakalla Swetha

 A30601913105  Mr Ritesh Shastri