interpersonal communication ppp for final

7/30/2019 Interpersonal Communication PPP for Final

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Final ProjectHCA/230

Ann Gove

November 15, 2012

Nikki Moore

Interpersonal Communication

Presentation


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Ihave chosen to write about the conflict of

Pat and Chris, and the conflict that is

impacting the workplace. The tension andstress that followed. And how it could be

resolved through interpersonal

communication

Case StudyOne


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Your own footer Your Logo

Communication skills and interpersonal

relationships are elements of a successfulorganization. These elements maintain a

friendly environment for the employees.

These can create a positive atmosphere

for health professionals and staff nurses.

Case Study One


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Elements of Good Interpersonal Communication

Effective communication aids in:

Sharing and understanding facts Setting the scope and boundaries of goals

Conflict resolution

Improving relationships

Developing self-confidence

Developing a positive attitude


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WHAT WENT

WRONG? Competitive individuals

Different beliefs and ideas in the working environment

Individual opinion of each member about a particularissue

Argumentative approach of some members in protecting

their opinion

Members of the group engage in verbal attacks

The group is affected by the two opposing members

Output rate is affected


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Your Logo

PAT

Pat is maintaining a defensive

climate Arguments were raised in defense

from the views of co-workers

An aggressive environment was

triggered

Pat said The government should

keep its hands off my rights, and

Anyone who thinks that gun controlis a good idea is ignorant.

(Angry photos, n.d.).


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Chris became offensive on Pats argument He pointed his fin He pointed his finger

He avoided going towards the opinion of Pat He talked sternly and with conviction

Chris leaned forward while stating that Pat

doesnt know knows what hes saying

He has his own views on gun control

The team members were under a stressful

An r hotos n.d.

CHRIS


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CONFLICT TYPE

Personality

Internal pressure

Differences in values

Effect on others werent considered

Conflicting facts

Uncontrollable conflict

Incompatible egos

1

2

3

4

5

6

7


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MANAGEMENT STYLE:

The manager adjourned the

meeting to calm things down

Accomodator management style

Believe conflicts are unhelpful

Relationships within a team ishighly valued

Self-interest is often

disregardedLesser impact

The goal is to achieve peace

and order


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1. Listening is active not

passive2. Listening is learned and

not innate

3. Listening occurs faster

than speech

4. Listening requires

emotional control


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Supportive Climates

Description Problem orientation

Spontaneity

Empathy

Equality

Provisionalism

Chris and pat did not create a supportive work

climate for themselves or their co-workers

Supportive and Defensive

Climates in the Workplace


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Evaluation

Control Strategy

Neutrality

Superiority CertaintyDefensive work environments limit the experience of

satisfaction that creativity brings to life and interpersonal

relationships.

Defensive Climates


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Verbal and Non Verbal

Communication Both Pat and Chris expressedverbally their opinions andpersonal views about gun

control

Prior to the meeting, their

exists a non-verbal conflict

between Pat and Chris

Chris displayed his

aggressiveness by pointing his

finger at Pat while he asserted

his side

Pat was defensive as he

leaned back and crossed his

arms to show Chris that he is

not retracting his words ((((Listening barriers image,, n.d.)


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Know the enemies that will limit conflict resolution

Know your personal needs while considering the needsof others

Organize your thoughts before expressing them verbally

Know the right moment to speak out

Speak and listen; do not just listen and do not just speak Try to resolve the conflict

Recognize others

How To Deal With Conflict


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A working environment shall have

supportive atmosphere in order to hastenthe success rate of the business by

increasing levels of production. Teamwork

suggests a collaborative approach in

accomplishing tasks and in finding the roles

of every member as essential to his own role

CONCLUSION


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THANK YOU!

Your Logo


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Cheesebro, T., O'Connor, L., & Rios, F. (2010).

Communicating in the Workplace. Retrieved from The

University of Phoenix eBook Collection database.

Listening barriers images. (n.d.). Google images, (), .

Retrieved from

http://www.google.com/listening+barriers+pictures.com

Angry photos. (n.d.). 123 rf photos, (), . Retrieved from

http://www.123rf.com/photo_56533697.html

REFERENCES
http://www.google.com/listening+barriers+pictures.comhttp://www.123rf.com/photo_56533697.htmlhttp://www.123rf.com/photo_56533697.htmlhttp://www.123rf.com/photo_56533697.htmlhttp://www.google.com/listening+barriers+pictures.comhttp://www.google.com/listening+barriers+pictures.com

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