interpersonal communication skills -ics
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INTERPERSONAL
COMMUNICATION SKILLS( I C S )
Ms. Faith R. Castro-Brazil
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COMMUNICATION Creating understanding in the minds of others
Finding something in common between us
and the person(s) with whom we arecommunicating
A process : dynamic, ongoing, evercharging,moving, not static, involving
Transfer and sharing of meanings
Not possible without perception
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COMMUNICATION is MORE THAN
WORDS.
10 % from words we say
90 % from our non-verbals
MATCH YOUR WORDS AND BODY LANGUAGE.
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INTERPERSONAL COMMUNICATION( I C )
face to face interaction between
and among people who are consistentlyaware of each other
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CHARACTERISTICS OF INTERPERSONAL
COMMUNICATION ( I C )
1. Both the SENDER and the RECEIVERof meaning are present and aware of the
communication situation.
2. Each person in the communication process isboth SENDER and RECEIVER of messages.
3. Parties involved are interdependent.
4. Meanings are derived from the involvedparties behaviors.
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INTERPERSONAL COMMUNICATION
( I C )
It is not confined to a single aspect of
our lives.
We communicate interpersonally everytime we interact with others.
It is an ART. Different people, differentstrokes!
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INTERPERSONAL COMMUNICATION SKILLS( I C S )
SKILLS we use when we
communicate and deal with otherpeople FACE-TO-FACE
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Everything we SAY and DO to anotherperson will have an effect on him / her.
To be successful communicators, wehave to create and to maintain goodrelationships with people.
Treat people well! Communicate withpeople well!
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WHERE TO APPLY ICS?
Within an ORGANIZATION
To CUSTOMERS/CLIENTS or thePUBLIC
In PERSONAL LIFE
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What really counts in IC is not usuallytaught.
BELIEVABILITY is the key ingredientto effective communicating.
PERSONALITY FACTOR plays a majorrole in the effectiveness of anindividuals interpersonal
retlationships.
Speaking to the RIGHT BRAINof listeners can be effective.
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PRIMARY INGREDIENTS
OF HIGH LEVEL IC
Vocal Delivery
Visual Elements
Personality
Likeability
Openness
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KEY ELEMENTS OF IC
NINE BEHAVIORAL SKILLS
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BEHAVIORAL SKILL #1
EYE COMMUNICATION
Where and How do you look?
Objective: To look sincerely
and steadily at anotherperson
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BEHAVIORAL SKILL #2
POSTURE AND MOVEMENT
How do you hold yourself?
Objective: To stand tall and move
naturally and easily
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BEHAVIORAL SKILL #3
GESTURES AND FACIAL EXPRESSIONS
Are you aware of how you lookto others?
Objective: To be relaxed
and naturalwhen speaking
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BEHAVIORAL SKILL #4
DRESS AND APPEARANCE
Do you dress and fix yourself
for yourself? Do you dress by habit,or by design?
Objective: To dress, groom, and appear
appropriate to theenvironment where I am in,as well as to myself
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BEHAVIORAL SKILL #5
VOICE AND VOCAL VARIETY
Is your voice an asset? How do you speakto others?
Objectives:
To use my voice as a rich, resonantinstrument, especially when I am
communicating with others in person,on the phone, or in a group setting
To command my listener(s) attention and not
allow my voice to be a barrier to action
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BEHAVIORAL SKILL #6
LANGUAGE, PAUSES, NON-WORDS
Do you use jargon and non-words?
Do you take long pauses?
Objective: To use appropriate
and clear languagefor my listenerswith planned pauses
and no non-words
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BEHAVIORAL SKILL #7
LISTENER INVOLVEMENT
How well do you involve your listeners
while you are presenting information orsharing your thoughts with them?
Objective:
To maintain the active interestand involvement of my listener(s)with whom I am communicating,every time I talk
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BEHAVIORAL SKILL #8
USING HUMOR
Do you use humor when you communicate? Doyou make people enjoy listening to you?
Objectives:
To create a bond between myself and mylisteners by using humor to enable them
to enjoy listening to me more
To make myself more human, and to makeothers have a good time when they arearound me
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BEHAVIORAL SKILL #9
THE NATURAL SELF
Who are you in others eyes?
Objectives:
To be authentic
To have the confidence to adapt
in any communication circumstance
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5 LEVELS OF COMMUNICTIONLevel 1 - CLICHES
Level 2 - GOSSIPS
Level 3 - IDEAS
Level 4 - FEELINGS
Level 5 - PEAK or GUT
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TRANSACTIONAL ANALYSIS ( T A )
PARENT
ADULT
CHILDNATURAL CHILDADAPTED CHILDLITTLE PROFESSOR
CRITICAL PARENTNURTURING PARENTSYMPATHETIC
PARENT
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GREEN CROSSCODE STOP - suppress your emotions
for a moment and take a
deep breath
LOOK - at the other personsbehavior /body language
LISTEN - to exactly what the otherperson is saying
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BUILDING A STRONG ADULT
1. Learn to recognize your CHILD.
2. Learn to recognize your PARENT.
3. Be sensitive to the CHILD in others.
4. Count to ten, if necessary.
5. If in doubt, leave it out.
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IN RELATING WITH OTHERS,
TAKE NOTE!
Positive Attitude
Assertiveness
Receptiveness
Im OK. YoureOK.
Ability to Listen
Actively
Ability to Give andReceive Feedback
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MORE DOS AND DONTS
FOR BETTER IC
When Personalities Clash
Handling Common BehaviorProblems
Handling Problem Co-Workers
Handling Common Complaints
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STYLES OF COMMUNICATION
1. BLAMER (I count. You dont count.)
2. PLACATER (I dont count. You count.)
3. COMPUTER (I dont count. You dont count.The situation counts.)
4. DISTRACTER (I dont count. You dontcount. The situationdoesnt count.)
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POINTS TO REMEMBER!
People make judgements about us
based on what they can hear andsee.
Our behavior can affect and shapeother peoples behavior.
Respond. Dont react.
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POINTS TO REMEMBER, TOO! Tackle issues, not people.
If what youre doing isnt working,try a different approach.
Take note: No two individuals arealike or can be alike - not eventwins!
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MORE TIPS IN ENHANCING IC1. Paraphrase - Letting the other know what
meanings his statements have in you
2. Perception CheckDescribing what youperceived of anothers feelings
3. Behavior DescriptionDescribing specific,
observable actions of the other person
4. Describing Your FeelingConveyinginformation to the other person about your
inner state
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1. When meeting someone for the first time,resist making your mind up about him / hertoo soon.
2. Actively listen to the other person and beinterested in what he / she has to say.
3. Dont be too influenced by first impressions.Avoid stereotyping people.
4. Be aware that people behave differentlyin different situations.
7 STEPS TO IMPROVE YOUR
UNDERSTANDING OF OTHERS
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7 STEPS TO IMPROVE YOUR
UNDERSTANDING OF OTHERS
5. Avoid looking favorably on people just
because they and you share somethingin common.
6. Be influenced more by peoples positivepoints.
7. Judge others after you have heard what theysay.
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10 COMMANDMENTS
FOR MAINTAINING GOOD INTERPERSONALRELATIONHIPS
1. Be Friendly and Cheerful.
2. Speak Less Than You Listen.
3. Maintain a Calm Manner, Remembering Thatthe Way You Say Something May Be MoreSignificant Than What You Say.
4. Keep on Open Mind and Avoid Defensiveness.
5. Maintain a Balance Between Constructive
Criticism and Praise.
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10 COMMANDMENTS
FOR MAINTAINING GOOD INTERPERSONALRELATIOHIPS
6. Remember That It Is Amazing What You CanGet Done When You Give Credit Where (andWhen) It Is Due.
7. Keep Others Informed in a Positive Way.
8. Avoid Gossips, Negative Comments About
Others, and the Spreading of Rumors.9. Be Sensitive and Considerate About the
Limitations, Failing and Anxieties of Others.
10. Hold Others in High Esteem.
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NO ONE CAN MAKE YOU
SKILLFUL IN DEALING WITHOTHERS AND SITUATIONS
BUT YOURSELF.
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CHANGING OLD HABITS
AND WAYS CAN BEDIFFICULT.
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But changing yourself, if
you need changing, canmake you a much better
and much loved person.
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YOU ARE THE PERSON
MANAGING YOUR BEHAVIORMANAGE IT WELL.
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YOU HAVE ONLY ONE LIFE
TO LIVE.
LIVE IT REAL WELL
WITH OTHERS.
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GOOD LUCK!
A SUCCESSFULCOMMUNICATION WITH THE
WORLD!
GOD BLESS!