interpersonal communication.pptx

7/23/2019 Interpersonal communication.pptx

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Interpersonal communication

Csilla Bertkov


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Communication a process

involving the deliberate oraccidental transfer of meaning

Intrapersonal communication one communicator

Interpersonal communication

more communicators


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Dyad two people who are

communicating

Interpersonal competence -The abilityto use appropriate communication to build

and maintain an eective relationship.


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The essential elements of

interpersonal communication


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People

Impersonal communication communicating with someone based on limited

knowledge,

treating him as a member of a group

showing your attitude towards the group

Intimate communication you know the person

dierentiating the individual from the group

treating him as an individual Intimate communication

Role duality - simultaneously performing the roles of

sender and receiver


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Message

e can detect the messagethrough our senses!"uditory

#isual$ustatory%lfactory

Tactile


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Message

&verything we do as a sender or areceiver has potential message value,e.g.! whom we speak to what we choose to speak about what we do as we interact the words we use the sound of our voices our posture, facial e'pressions, touch,

smell


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Channels

(onnects the sender and the receiver )ending and recieving through our *ve

senses.

+se multiple channels at the same time tocommunicate a single message.

+sually, communication is multichanneled

because we can use our dierent senses. e can also switch from one channel to

another.


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Noise

"nything that interferes with or impedes ourability to send or receive a message.

Internal noises! psychological state,

intellectual ability, physical discomfort,personal thoughts and feelings, hunger,racism, se'ism

&'ternal noises! the words used, theenvironment, overly warm space, a loud siren,an unpleaseant smell, and too manyconversations around us


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Context

The setting in which communication takesplace.

&nvironmental conte't - the physical location

of the interaction. (ultural conte't - beliefs, values, and rules of

communication.

sychological conte't emotions

)ituational conte't

hysical conte't


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Feedback

Information we receive in response tomessages we have sent.

#erbal and nonverbal

Positive feedback - reinforcing function Negative feedback - corrective function

Internal feedback: a persons response tohis or her own performance.

External feedback: responses received fromothers.


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Feedback

Lo-monitored feedback: sincere andspontaneous delivered without carefulplanning.

!ig"-monitored feedback: has a speci*c

purpose sent intentionally. #eedforard: sent before the message as a

means of revealing something about to follow.

P"atic communication: a message that

opens a communication channel, such aspreface. )uper*cial interaction designed toopen the channel between individuals.


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Effect

The in/uence of the communication. %ne person may feel the eects more than the other.

react more 0uickly than the other.

The eect does not have to be observable.

"n eect can be &motional - fall into depression

hysical heart starts to beat faster

(ognitive - develop new ways of thinking

or any combination of the three.


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Linear model of interpersonalcommunication


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Interaction model ofinterpersonal communication


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Transactional model of Interpersonalcommunication


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The characteristics of interpersonalcommunication


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Axioms of communication


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Functions of interpersonalcommunication

psychological functions by enhancing self-other understanding

social functions by meeting our needs for

aection, inclusion, and control

information functions by promoting thesharing of knowledge and reduction of

uncertainty

in/uence functions by enabling us to use

strategic communication to achieve goals.


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Thank You for Your attention!

interpersonal communication.pptx

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