INTERPERSONAL CONFLICTpresented by:

Aditya Jaya Iswara Rindhita Gunawan Rosa Febrina Suci Rahayu Raudha Salsabila Elyvia Inayah

Principle of Interpersonal Conflict

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1. Conflict is Inevitable

Conflict Issues

Online Conflict

Sending commercial messages,

spamming, flaming in online work is also

can appear a conflict.

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2. Conflict Can Have Negative and Positive Effects

Negative EffectsMany conflict involve unfair fighting

methods and focuse largely on hurting the other person. At times, conflict may lead us to close ourself off from the other individual.

Positive EffectsIt force us to examine a problem and

work toward a potential sollution. If we use productive conflict strategies, our relationship is likely to become stronger, healthier, and more satisfying than it was before.

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3. Conflict Can Focus on Content and/or Relationship Issues

Content conflict centers on objects,

events, and persons in the world that are

usually external to the people involved in

the conflict

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4. Conflict styles have consequences

Competing – I win, You lose

Avoiding – I lose, You lose

Accommodating – I lose, You win

Collaborating – I win, You win

Compromising – I win and lose,

You win and lose

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5. Conflict is influenced by culture

Culture influences the topics people fight about as well as what are considered appropriate and inappropriate ways of dealing with conflict.The topics of conflicts also will depend on whether the culture is high or low context. Each culture seems to teach its members different views of conflict strategies (Tardiff, 2001).The cultural norms of organizations will influence the types of conflicts that occur and the ways in which they may be dealt with.

Conflict

Managemen

t Stages

Stages in Conflict

Resolution

Define The Conflict

Examine Possible Solutions

Test the solution

Evaluate the solution

Accept or reject the solution

suggestions for

preparing for resolving

conflict

Try to fight in private.

Be sure you’re each ready to fight.

Know what you’re fighting

about.

Fight about problems that can be solved.

CONFLICT MANAGEMENT STRATEGIES

The strategies you choose will be influenced by a variety factors:

The goals (short-term and long-term) Emotional state Cognitive assesment Personality and communication

competence Family history

Win-Lose and Win-Win StrategiesWin-win solutions lead to mutual satisfaction and prevent the resentment that win-lose solutions often engender.

People are more likely to abide by the decisions reached in a win-win outcome than they are in win-lose or lose-lose solutions.

Avoidance and Active Fighting Strategies

Avoidance of conflict may involve actual physical flight.It may also take the form of emotional or intellectual avoidance, whereby leave the conflict psychologically by not dealing with the issues raised.As avoidance increases, relationship satisfaction decreases.

Nonnegotiation Nonnegotiation is a special type of

avoidance. Refuse to discuss the conflict or to

listen to the other person’s argument.

Silencers Silencers are conflict techniques that literally silence the other invidual.

ForceandTalk

Strategies

Force and Talk Strategies

Many people prefer not to deal with the issues but rather to force their position on the other person.

The force may be emotional or physical.

Force and Talk Strategies

The only real alternative to force is talk.

Be sure to listen actively and openly.

Face-Detractingand

Face-EnhancingStrategies

Face-Detracting StrategiesFace-Detracting:

Treating the other person as incompetent or untrustworthy, as unable or bad.

Avoid “fighting words”

Face-Detracting Strategies

One popular but destructive face-detracting strategy is Beltlining

Beltlining

Attack the other person in their weak area.It can destruct the other person’s image.

Face-Enhancing Strategies

Helping the other person to maintain a positive image, an image as competent and trustworthy, able and good.

Verbal Aggressivenessand

ArgumentativenessStrategies

Argumentativeness

Your willingness to argue for a point of view, your tendency to speak your mind on significant issues. It’s the preferred alternative to verbal aggressiveness