interpersonal skills of the pm presented by - … · interpersonal skills of the pm presented by...
TRANSCRIPT
Powered by POeT Solvers Limited
Interpersonal skills of the PM
Presented by
Dipo Tepede, PMP, MBA, SSBB
PM tutorEmpowering Excellence
This presentation is copyright © 2009 by POeT Solvers Limited. All rights reserved.
This presentation is protected by the Nigerian Copyright law and may not be reproduced,
distributed, transmitted, displayed, published or broadcast without the prior written permission
of POeT Solvers Limited. You may not alter or remove any trademark, copyright or other
notices. PMP®, CAPM®, PMI®, PMBOK® Guide are
registered marks of Project Management Institute, Inc.
Powered by POeT Solvers Limited
• Be able to name common interpersonal skills that a PM needs to develop
• Be able to describe how they influence your projects
Powered by POeT Solvers Limited
At the end of this training, our goal is for you to:
Interpersonal skills
Powered by POeT Solvers Limited
Leadership
Political awareness
Influencing Communication
Team building Motivation
Cultural awareness Negotiation
Decision making
More interpersonal skills
Powered by POeT Solvers Limited
Presentation
Delegation Feedback Flexibility
Creativity
Stress management
Writing
Conflict management
Time management
Leadership
Powered by POeT Solvers Limited
The process of moving a group in a direction through mostly non-coercive means. Effective
leadership is defined as leadership that produces movement in the long-term best
interest of group
John P. Kotter (Kotter, 1988) Harvard Business Schools
Powered by POeT Solvers Limited
Leadership
Leadership is the process of persuasion or example by which an individual (or leadership
team) induces a group to pursue objectives held by the leader or shared by the leader and
followers
John W. Gardner (Gardner, 1990) The founding chairman of common cause
and an advisor to four presidents of the U.S.A
PM Responsibilities as a Leader
Powered by POeT Solvers Limited
Establish and maintain Vision, Strategy and Communication
Fostering trust and team building
Influencing, mentoring and monitoring
Evaluating the performance of the team and the project
Team Building “Talent wins games but teamwork and
intelligence wins championships.”
- Michael Jordan
Powered by POeT Solvers Limited
Powered by POeT Solvers Limited
Team building skills (Topchik) Get upper-management support
Define the purpose of your team
Select team members
Classify team member openings
Share the overall purpose
Identify time frames
Create team mission statement and goals
Determine core team issued
Establish team norms
Decide team name
• Establish goals • Define & negotiate roles
• Define procedures
• Interpersonal behaviour
• Emphasis on communication
• Conflict management
• Motivation & Leadership Powered by POeT Solvers Limited
Team building skills (PMBOK® Guide)
Tasks
Processes
“Motivating gets you going and habit gets you there. Make motivating an habit and you will get there more quickly and have more fun on the trip.”
- Zig Ziglar
Powered by POeT Solvers Limited
Motivation
Demotivators
Powered by POeT Solvers Limited
Missing top management support
Inequality in reward systems
Schedule conflicts
Time overruns
Personal conflicts between team members
Motivating Values
Powered by POeT Solvers Limited
Job Satisfaction
Achievement & growth
Challenging work
Sufficient financial compensation
Sense of accomplishment
Other rewards & recognition
Communication
“The way we communicate with others and with ourselves ultimately determines the
quality of our lives”
- Anthony Robbins
Powered by POeT Solvers Limited
PM must be aware of:
Powered by POeT Solvers Limited
Various Communication styles
Cultural differences
Relationships with stakeholders
Personalities of stakeholders
Overall context of the situation
Influencing
Think twice before you speak, because your words and influence will plant the seed of
either success or failure in the mind of another.
-Napoleon Hill
Powered by POeT Solvers Limited
Influence guidelines
Lead by example.
Transparent decision making.
Adjust style to learn. Use skill and caution.
Long-term collaboration over short-term gain.
Powered by POeT Solvers Limited
Influence may be all that you have!
Product A
Group
Group
Product B
Group
Group
Powered by POeT Solvers Limited
Payable
Team
Team
Receivable
Team
Team
IT
Hardware So;ware Database
Receivable
Team
Team
Decision making
“Nothing is more difficult, and therefore more precious, than to be able to decide.”
- Napoleon Bonaparte
Powered by POeT Solvers Limited
Decision making styles
Powered by POeT Solvers Limited
Command
Consultation
Consensus
Coin flip
• Very quick • Team not included
• PM decides, consults team • Time intensive process
• Group commitment • Takes time and effort
• Random decisions
Powered by POeT Solvers Limited
6-Phase decision making model Problem Definition
Problem Solution Generation
Ideas to Action
Solution Action Planning
Solution Evaluation Planning
Evaluation
Political and Cultural Awareness
“The world is not a problem, the problem is our unawareness.”
- Bhagwan Shree Rajneesh
Indian Spiritual Leader, 1931-1990
Powered by POeT Solvers Limited
Organisational politics Self serving and manipulative behaviour of
team members to promote self interests. Some reasons include:
• Struggle for resources
• Personal conflicts
• Competition for power and leadership
• Tactical influence to attain power • Building personal stature
• Controlling access to information Powered by POeT Solvers Limited
Cultural Differences
• What is considered an appropriate behaviour in one culture is frequently
inappropriate in another one
• Misinterpretations occur primarily when we lack awareness and project our
behavioural rules on others
Powered by POeT Solvers Limited
Degrees of Cultural Awareness
Powered by POeT Solvers Limited
My way is the
only way
I know your
way but my way is better
My way and your
way Our way
Negotiation
• “Let us never negotiate out of fear. But lets us never fear to negotiate.”
- John F. Kennedy
• “Start out with an ideal and end up with a deal.”
-Karl Albrecht
Powered by POeT Solvers Limited
Negotiation: Skills and Behaviours
Powered by POeT Solvers Limited
Listen effectively
Analyse the situation
Brainstorm ideas for the solution
Pick a Solution
Try the solution
Start again if needed
Powered by POeT Solvers Limited
Conclusion (1) PM motivates in challenging circumstances
Success = cooperation, committment & action
Interpersonal skills foster good atmosphere
PM should motivate and influence project team