CHAPTER 1Interpersonal Process

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Section 1 WHY STUDY COMMUNICATION?

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Why Study Communication?

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Why study an activity that you’ve done your entire life? New look at a familiar

topic Increased effectiveness

Why We Communicate

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How does communication help to fulfill the following human needs? Physical needs Identity needs Social needs Practical needs

Maslow’s Hierarchy of Needs

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Section 2THE COMMUNICATION PROCESS

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Human Communication: A Complex Process

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Early models: Linear, one-way event Resembles an archer

shooting a message at a target

Later models: Tennis game: Senders

and receivers exchange messages

Respond with verbal or nonverbal feedback

The Communication Process

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The Transactional Model of Communication

Insights from the Transactional Communication

Model

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Sending and receiving are usually simultaneous

Meanings exist in and among people

Environment and noise affect communication

Channels make a difference

Consider this . . .

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You want to end a romantic relationship. You can communicate this to your partner one of two ways:

1. face-to-face 2. via e-mailHow does the choice of

channel potentially change the message for the receiver?

Communication…

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Is Transactional Mutual influence Interdependent behaviors Uniquely created

Can be Intentional or unintentional Is Irreversible Is Unrepeatable Has a content dimension and a relational

dimension Content = information in the message itself Relational = relationship between the

communicators

Characteristics of Interpersonal

CommunicationFeatures of interpersonal relationships:UniquenessInterdependenceSelf-disclosureIntrinsic rewards

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Communication Myths & Misconceptions

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All communication seeks understanding.

More communication is always better.

Communication will solve all problems.

Effective communication is a natural ability.

Section 3COMMUNICATION COMPETENCE

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Communication Competence

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Competent communication = Effective Appropriate

No single “ideal” or “effective” way to communicate

Competence is situational.

Competence can be learned.

Characteristics of Competent Communication

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A large repertoire of skills

Adaptability Ability to perform

skillfully Involvement Empathy/perspective

taking Cognitive complexity Self-monitoring

Section 4SOCIAL MEDIA AND INTERPERSONAL COMMUNICATION

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Characteristics of Social Media

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Social media is characterized by:

Leanness – face to face communication is “richer”

Asynchronicity – in ost cases, you cannot respond to information immediately

Permanence – “The Internet is forever.”

Social Media and Relational Quality

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Social media might seem inferior. On its face, it appears:

To lack richness To discourage

community To be superficial

Social Media and Relational Quality

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HOWEVER…Under the right circumstances, it: Can be rich and satisfyingIncreases amount and quality of interpersonal communication

Reasons: Easier Less complicated

Communicating Competently with Social Media

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Some Caveats: Be careful what you post

Keep your tone civil Don’t post incriminating

photosBe considerate

Respect others’ need for undivided attention, especially if you simultaneously engaged in face to face communication

Communicating Competently with Social Media

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Be mindful of bystanders You never know who is

“lurking” or eavesdropping

Balance mediated and face-to-face time

Now and then, put down the phone…and talk to people IRL