interview skills hannah salton and harriet york. agenda bt types of interview the recruitment...
TRANSCRIPT
Interview SkillsHannah Salton and Harriet York
Agenda
• BT• Types of Interview• The recruitment process• Preparation• On the Day• Interview Questions• Afterwards• Q & A
Who is BT?• BT is a communications services company• Not just a phone company!
• Retail – traditional side of the company - what you use i.e. Phone, broadband, BT Vision...
• Global Services – providing business solutions to MNCs and government
• Openreach – they own the phone lines, telephone poles...• Operate – make sure everything is working• Innovate & Design – research, leading edge tech,
develop systems...• Wholesale – own and wholesales out the network to
different service providers
About BT
Our company• We have around 15m customers• We have over 1m shareholders• We operate in 170 countries• We invest £1.1bn in R&D year on year to support our drive for
innovation • We do business in an ethical and sustainable way
About our people
• 147,000 people in 50 countries (105,000 permanent employees)
• Almost 800 apprentices
• Over 150 current graduates on our Grad Scheme
• About 10,000 home workers
About BT
Types of InterviewHow many can you think of?
• Telephone Interview
• Face to Face Interview
• Assessment Centre
made up of...
• Presentation• Role Play• Formal Interview• Business Case•Group Exercises
The recruitment process
AssessmentCentre
A mix of capability
interviews, role play scenarios
and paper based tests.
AssessmentCentre
A mix of capability
interviews, role play scenarios
and paper based tests.
Your career starts here
Your career starts here
Interview and Testing
A mix of online psychometric
tests and telephone
interviews.
Interview and Testing
A mix of online psychometric
tests and telephone
interviews.
CV andApplication
FormSelf-
Selection Tool
Standard online application
system.
CV andApplication
FormSelf-
Selection Tool
Standard online application
system.
Preparation
The key to ANY interview is preparation...
On the day
• Remember the three interview Ps – be Pleasant, Professional and Prompt.
On the day
• Remember the three interview 3’s – be Pleasant, Professional and Prompt. •Listen! – it’s easy to get caught up how you’re going to answer the question and forget to listen to the entire question.
• Be aware of the tone and rhythm of your voice.
• Be yourself!
Interview Questions
STAR
Situation Task Action Result
ACTION What did you do? Most importantly,
why?
RESULT Did you achieve your objectives? What was
your learning?
SITUATIONSet the scene. Briefly!
Don’t waste word count
SITUATIONSet the scene. Briefly!
Don’t waste word count
TASK What was the task?
When was it? How did it come about?
Interview Questions – competency based
Afterwards
Ask for feedback!
What’s the most important thing to do after an interview?
Any questions?
For more information on the BT Graduate Scheme please visit http://www.btgraduates.com/