interview with mr waqar

7/24/2019 Interview With Mr Waqar

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Interview with Mr. Iftikhar (Supervisor of the Gourmet branch)

Place: Gourmet Bakers and Sweets aisalabad

!. In which department "ou operate#I am working in sales department of Gourmet Bakers and sweets

$. %hat is "our &ob description here#

I am working as a supervisor in the Gourmet bakers

'. ow much time have "ou worked here#

I have worked for about 3 years in this company

. *oes the compan" +ive "ou famil" benefits#

No, we dont get family benefits here. Its all about how much you work you are paid for that

only but after working years in the company they will give us some discounts in some

products.

,. %ould "ou refer "our friend to work here#

I am not taking any responsibility of how much satisfied I am hell be the same but yes, its a

good e!perience to work here.

-. ave "ou ever observed or eperienced an" discrimination at the workplace#

No, theres no discrimination on any basis in the workplace

/. ow man" supervisors work here#

"here are two supervisors in the morning and two in the evening

0. %hat is the timin+ of "our work#

Its #$ hour %ob and I work here in the evening.


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1. 2re "ou satisfied with "our &ob#

&es 'lhamdulillah I am satisfied from my %ob.

!3. %hat4s the relationship of "our staff with the customers#

(e take care of our customers on every cost and our we keep trying fulfilling their needs on

time ,giving them services on time and selling them high )uality products.

!!. ow do "ou deal with the customers#

(e are very much trained about customer services and all the staff is responsible for not

returning any of our customers dissatisfied.

!$. %hat do "ou do if a customer returns the +ood back#

If theres not any fault in the product then we dont accept the returned good.

!'. %hat if "ou are confronted with an a++ressive customer#

(e have a complaint manager for this purpose and all the complaints are handled and

processed by the complaint manager

!. %hat if an" customers are touchin+ "our thin+s that the" shouldn4t touch#

(e ignore at the first attempt but we warn if the customer repeats the action and theres a

danger of breaking of goods.

!,. *o "ou +ive an" post sales service to "our customer#

&es if the good that the customer have bought is having any defect than we do consider it.

!-. *o "ou sell 5ualit" products#

&es we sell )uality products and theres no compromise in the )uality of products we sell.

"he ma%or emphasis of our company is to sell )uality not )uantity.


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!/. %hat advertisin+ plans have been adopted b" the compan"#

(e have our own site www.gourmetbaker.com.pk for the advertisement of products and

company, we have introduced our Gourmet restaurant by giving pamphlets to the customers,

we havent advertised our products on media, and our branches throughout *ahore is itself an

advertisement of the company.

!0. %hat4s "our relationship with the suppliers#

(e have good relationship with our suppliers ."hey have never been late in delivering the

supplies, our upper management is very efficient and works hard to solve these problems we

have loyal suppliers .suppliers have never disappointed us.

!1. ow "ou maintain "our inventor"#

(e have full knowledge of after how much time we have to inform management about our

inventory gourmet products are freshly made and then we have a good system of inventory

check for the other goods.

$3. ow much profit "our compan" earns in each month#

(e are not familiar with the profits but the company earns good profit thats why they have

decided to make chains in *ahore and they are also earning e!cellent profit.

$!. %ho "ou think "our competitors in this area#

+ur company has few competitors Nirala, cakes bakes etc but in this area we have Good

luck bakery is our direct competitor.

$$. %hat4s "our sale in the 6id season#

(e have a large amount of customers in -id days and large profits are earned during the

other festivals too.

$'. %hich product of "our compan" is sold mostl" in the festivals#

+ur sweets mithae/ and cakes are sold mostly and sweets mostly as its a traditional gift.

$. %hat do "ou offer for the children#

(e offer cakes of different cartoon characters and we also prepare cakes which the picture of

the birthday girl 0boy on the top of the cake.


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$,. %hat do "ou feel is "our parkin+ fulfills the re5uirement of the customers#

No, we face problems when theres high traffic, or large customers and mostly in eid days.

$-. *o "ou +ive concessions or discounts to customers#

No we dont give discounts to the customers1 prices are fi!ed for all customers.

$/. *o "ou +ive discounts to "our staff#

&es, we give discounts to our staff, theres a card of #2 and 2 according to the post and

hierarchy of %obs and the persons who own that card from the company have discounts on all

good sold at Gourmet.

$0. *o "ou allow "our customers to borrow +oods from "ou#

No, we ask for the immediate cash payments and we dont give them goods on credit.

$1. ow man" sales person are workin+ in "our this branch#

"here are about #4#5 persons working as sales persons in this branch.

'3. *o "ou +ive trainin+ to them#

&es, we have a training program for them, our # sales persons are fully trained and the other

3 0 6 sales persons are kept for training 0 probation.

'!. %hat if the customer complains about the product#

If theres a serious complain then we send the product to the head office and if the complaint

is not serious then we take the defected product from the customers and change it with the

new product from the store at the spot.

'$. 2n" new products "ou offered#

&es the company believes on developing new products of Gourmet, we have %ust introduced

our gourmet milk and gourmet ice cream.


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''. So what was the response of the customers#

"he gourmet ice cream gave very good response but the customers were complaining about

the milk .they were saying the milk is not of good )uality and it smells when the packet is

opened .but now this complain is also removed by the company. Its also giving positive

response.

'. %hat if the customers are fre5uentl" complainin+ about a sales person#

"hen we fire him with the investigation of his performance. (e are trained for the customer

services1 even if theres a fault of the customer we negate the sales person in front of the

customer.

',. %ho is on the upper post from "ou#

Its the 7onal manager of each branch.

'-. %hat4s the turnover rate of "our sales persons#

Its 2 in a year. "he turnover rate is very low in the company, all the employees are highly

satisfies with their %obs.

'/. ow is the environment of the shop#

"he environment is very friendly .(e en%oy working here

'0. ow is the relationship between the sales persons#

"hey are very helpful to each other1 we are never confronted with any conflict between the

employees.

'1. %hat do "ou do when there4s a lar+e no. of customers in shop#

"hen we distribute our sales person around the two sides and they are trained not to suffer

from being committed by fraud or mistake.

3. ow do "ou +reet "our customers#

(e greet them by saying 'ssalam alaikum sir0miss and what can we do for you8


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!. *o "ou have an" feedback s"stem so that "ou can improve "our s"stems#

&es we have a segment of customer care in which the customers can give feedback about the

services or products .it can also be done through our complaint manager.

$. 2n" other services "ou provide on internet7website#

&es we have a segment of career support in which we have given the %ob description of the

employees we need for the company .and the interested persons can contact us on the site .i.e.

send "our application with one pa+e 89 on followin+ address

career+ourmetbaker.com.pk

'. *o "our compan" does market search for ;

interview with mr waqar

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