intro erp using gbi case study sd a4 en v2.40

8/16/2019 Intro ERP Using GBI Case Study SD A4 en v2.40

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CASE STUDY

Sales and Distribution (SD)Case Study

This case study explains an integrated sales and distribution process in

detail and thus fosters a thorough understanding of each process step and

underlying SAP functionality.

Product

SAP ERP

MOTIVATION

The data entry requireents in the

PREREQISITES

!efore you use this case study" you#$!$%$Release &$'(

!e"el

sales ) distribution exercises *SD+ through SD ,- .ere inii/edbecause uch of the data .as

stored in the SAP syste$ This

should be failiar .ith na0igation inthe SAP syste$

%n order to successfully .or1 through!eginner

stored data" 1no.n as aster data"siplifies the processing of

this case study" it is not necessary toha0e finished the SD exercises *SD +

#ocus

Sales and Distribution

Aut$ors

!ret 2agner Stefan 2eidner

Version

3$4'

!ast %date

April 3'+,

business transactions$

%n the sales order process" .eused aster data for custoers"aterials *the products .e sold-and pricing to siplify the salesorder process$

%n this case study" .e .ill createthe aster data for a ne.

custoer$

through SD ,-$ 5o.e0er" it isrecoended$

NOTES

This case study uses the #lobal !i1e%nc$ *#$!$%$- data set" .hich hasexclusi0ely been created for SAP UAglobal curricula$

6 SAP SE



6 SAP SE Page 3

Process 70er0ie.

Learning Objective Understand and perform an integrated order-to-cash cycle. Time 120 min

Scenario In order to process a complete order-to-cash process you will take on different roleswithin the GBI company, e.g. sales agent, warehouse worker, accounting clerk. !erall, you will

"e working in the #ales and $istri"ution %#$&, the 'aterials 'anagement %''& and the(inancial )ccounting %(I& departments.

Employees involved $a!id *ope+ %ast ep. 'iami&'aria $ia+ %#ales erson 1&'atthias $osch %#ales erson 2&#andeep $as %/arehouse #uper!isor&

#ergey etro! %/arehouse mployee&#tephanie Bernard %Billing lerk&amie #ham"lin %ost )ccountant&

ou start the sales order process "y creating a new customer %3he Bike4one& in rlando. 3hen, you recei!e an in5uiry which you will processinto a 5uotation. nce the 5uotation is accepted "y the customer you createa sales order referencing the 5uotation. )s you will ha!e enough "ikes instock, you deli!er the products sold to your customer, create an in!oice andrecei!e the payment.

3he graphic "elow displays the complete process %16 tasks&.

Process description



CASE STUDY

Step +8 Create 9e. Custoer

Task reate a new customer. Time 10 min

Short Description Use the #) asy )ccess 'enu to create a new customer .

Name (Position) $a!id *ope+ %ast ep. 'iami&

In this case study, we will create the master data for a new customer. 3wotypes of customer data are stored a"out a customer 7 sales data andaccounting data. 3he customer master data is created in three groups, or!iews 7 general, accounting, and sales. ustomers can "e created centrally,meaning that all !iews are generated concurrently, or responsi"ility can "edistri"uted so that different personnel in the accounting and sales areas areresponsi"le for creating and maintaining the data in their respecti!e !iews.(or this e8ercise, central creation will "e used to enter all of the neededdata to define a new customer.

3o create a new customer, follow the menu path9

!o&istics ' Sales and Distribution ' Master Data ' usinessPartner ' Custoer ' Create ' Co%lete

3his will produce the following screen.

:enu path



CASE STUDY

#elect Soldto Party for the )ccount group. nter !S"" for ompanycode, !E"" for #ales rgani+ation, #$ for $istri"ution hannel, and %&

for $i!ision. )fter clicking on , the following screen will appear.

US''UE''

25!%

#elect 'ompany as 3itle, enter The %ike one for :ame and for #earch term 1. emem"er to replace ;;; with your three-digit num"er, e.g.00< if your num"er is 00<. 3hen, enter *+,, N Orange -ve for #treet,.*/", for ostal ode, Orlando for ity, !S for ountry, and 0L for egion. 3hen click on the e8pand icon to access additional street

address fields.

CopanyThe !i1e ;one

<<<3+44 9 7range A0e7rlando" => ?3@'4

US

#croll down and click on the search icon ne8t to the 3ransportation 4onefield. 3his will produce the following pop-up window.

$ou"le-click on 1egion East to select it. licking on ompany ode $atawill produce the following screen.

Region East

6 SAP SE



Step 38 Create Contact Person for Custoer

Task reate a contact person for a customer. Time = min

Short Description Use the #) asy )ccess 'enu to create a contact person.

Name (Position) 'aria $ia+ %#ales erson 1&

:ow that we ha!e created the master data for our new customer, The %ike

one3 we can create the master data for a contact person. ) contact personis an employee>representati!e of the new customer?s company. 3he contact

person defines a specific person to communicate with when dealing with3he Bike 4one.

3o create a contact person, follow the menu path9

!o&istics ' Sales and Distribution ' Master Data ' usinessPartner ' Contact Person ' Create


If your customer num"er is not entered "y default, then search for your new customer using the (@ help with search term .

/hen your customer num"er is entered, click on which will produce the

following screen.

:enu path

<<<



CASE STUDY

nter + for AI %management&, """* for $epartment %urchasing&, "* for (unction %head of purchasing&, and """* for call fre5uency %weekly&. nter whate!er name you wish, and fill in any other data you like, then click on

.

+'''3

'3'''3

our contact person will "e gi!en a uni5ue num"er. Contact person nuber

lick on the e8it icon to return to the #) asy )ccess screen.

6 SAP SE Page @



6 SAP SE Page

Step ?8 Change Custoer

Task hange a customer. Time = min

Short Description Use the #) asy )ccess 'enu to change a customer.

Name (Position) 'aria $ia+ %#ales erson 1&

3he contact person created for 3he Bike 4one needs to "e assigned as a "usiness partner within the customer master.

3o change a customer master record, follow the menu path9

!o&istics ' Sales and Distribution ' Master Data ' usinessPartner ' Custoer ' C$an&e ' Sales and Distribution


If the customer num"er is not entered "y default, search for it using the (@help and the search term %your num"er&. 'ake sure that following!alues are entered9 !E"" for #ales rgani+ation, #$ is entered for$istri"ution hannel, and %& for $i!ision. 3hen, press nter.

:enu path

UE''25

!%

n the #ales )rea $ata screen, select the artner (unctions ta". 3hefollowing screen will appear..



In the ne8t empty row, enter 'P for ( %partner function&. lick on the CP

:um"er field and then on the search icon , which will "ring up the

following search window.

our customer num"er is entered automatically. 'ake sure that all otherfields are empty like it is shown in the screenshot a"o!e. 3hen, click on theenter icon to "egin the search and find your newly created contact

person.

$ou"le-click on the partner to enter the partner num"er. lick on tosa!e.

lick on the cancel icon to return to the #) asy )ccess screen.



Step 48 Create Custoer %nquiry

Task reate a customer in5uiry. Time 10 min

Short Description Use the #) asy )ccess 'enu to create a customer in5uiry.

Name (Position) 'atthias $osch %#ales erson 2&

:ow we will enter an in5uiry from our new customer, 3he Bike 4one. )nin5uiry is a customer?s re5uest to "e pro!ided with a 5uotation or salesinformation without o"ligation. )n in5uiry can relate to materials orser!ices, conditions, and if necessary deli!ery dates.

3o create an in5uiry, follow the menu path9

!o&istics ' Sales and Distribution ' Sales ' In*uiry ' Create


nter the following information9 &N for In5uiry 3ype, !E"" for #ales

rgani+ation, #$ for $istri"ution hannel and %& for $i!ision. 3henclick on . 3his will produce the following screen.

:enu path

%9UE''

25!%



lick on the #old-to party field, then click on the search icon , whichwill "ring up the following search screen.

Because you ha!e defined a search term when we created our new

customer, we can now use it to find your 3he Bike 4one.

lick on the ustomers %general& ta", enter for search term andOrlando for ity. 3hen, click on . 3his will produce the new customer.

$ou"le-click on 3he Bike 4one to select it.

nter for :um"er, today4s date for the date %(@, then nter&,today4s date for the Aalid from date %(@, then nter& and a date one

month 5rom today for the Aalid to date %(@, then select the date&.

3he Bike 4one wants a 5uote on two products 7 the $elu8e 3ouring Bike%"lack& and the rofessional 3ouring Bike %"lack&. 3o find these products,we need to use the search function. lick on the material field, then clickon the search icon . 'ake sure you are on the #ales material "y

description ta".

<<<7rlando

<<<todayBs date

one onth fro today



n the #ales material "y description ta", enter #ales rgani+ation !E"",$istri"ution hannel #$ and 'aterial 6 %e.g. 00= if your num"er is

00=&. 3hen click on to get the list of "icycles.

$ou"le-click on the Del78e To7ring %ike (black) to select it and enter anorder 5uantity of 9 pieces.

epeat the process to enter a 5uantity of * of the Pro5essional To7ring

%ike (black). lick on the enter icon to determine the price for this

order.

UE''25

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DTR+<<<,

PRTR+<<<3



Step ,8 Create Custoer uotation

Task reate a customer 5uotation. Time 10 min

Short Description Use the #) asy )ccess 'enu to create a customer 5uotation.


)n in5uiry presents the terms %price, deli!ery schedule& to a customerconsidering a purchase. ) 5uotation is similar, e8cept that it is a legally

"inding offer for deli!ering the re5uested product or ser!ices.

3he Bike 4one would like a firm 5uote for the items in the in5uiry created "efore. /e can do this easily "y copying the details from the in5uiry intothe new 5uotation. 3o do this, follow the menu path9

!o&istics ' Sales and Distribution ' Sales ' Quotation ' Create


nter ;T for Huotation 3ype, then click on reate with eference. 3hiswill produce the following screen.

:enu path

T



'ake sure the &n<7iry ta" is selected, click on the &n<7iry field, then onthe search icon . 3his will produce the following search window.

In the #ales documents "y customer ta", enter your urchase order no.%;;;&, then click on . 3his will produce a list with the in5uiry for 3he

Bike 4one.

$ou"le-click on the in5uiry to select it, and the in5uiry num"er will "ecopied in the reate with eference window.

<<<



lick on the opy "utton to copy information from the in5uiry into the

5uotation screen.

nter as num"er again, today4s date for the date, a date one

month 5rom today for the Aalid to date, and a date one month 5rom

today for the e5. deli!.date= 3hen click on the enter icon , which will

produce the following warning.

lick on the enter icon to acknowledge the warning. 3his will producean information message.

lick on the enter icon to acknowledge this information.

<<<todayBs date

one onth fro todayone onth fro today



3o encourage 3he Bike 4one to "ecome a loyal customer, you ha!e "eenauthori+ed to gi!e a =0.00 discount on each $elu8e 3ouring "ike, as wellas a =D discount on the entire order.

3o add the =0.00, select the $elu8e 3ouring "ike line in the order, thenclick on the Item conditions icon . ou will get a screen that shows the

pricing details for your $elu8e 3ouring Bike.

In #), pricing is done using conditions. 3he pricing procedure defineswhich condition types are to "e used to calculate the final price. ondtiontype 00 is a gross price condition. 3o add a discount, we can addcondition type >"", %material discount& with an amount of 9" to the

pricing procedure.

)fter clicking on the enter icon , a new price for the = $elu8e 3ouring

"ikes will "e calculated.

:ote that the discount is now applied to the order. lick on the "ack icon to return to the main 5uotation screen.

3o apply a =D discount to the entire order, follow the pull-down menu path9

+oto ' ,eader ' Conditions3his will produce the following screen.

F''4,'



3o apply the =D discount, enter n3y %condition type& 1-"" %:et$iscount& with an amount of 9, then click on . :ote that the price does

not yet include the =D discount.

3o include the =D discount, click on the acti!ate icon .

3he =D discount is now applied. :ote that it is applied to the price a5ter

the =0 discount per $elu8e 3ouring "ike. lick on to sa!e the new

5uotation.


RA'',



Step &8 Create Sales 7rder Referencing a uotation

Task reate a sales order with reference to a 5uotation. Time 10 min

Short Description Use the #) asy )ccess 'enu to create a sales order.


3he Bike 4one has agreed to the terms and conditions in the 5uotation, andwants to order the "ikes in the 5uotation. )s a result, we can simplify theorder creation process "y copying the 5uotation into a sales order.

3o create a sales order, follow the menu path9

!o&istics ' Sales and Distribution ' Sales ' Order ' Create


nter rder 3ype O1 . 3he other fields do not necessarily need to "e filled.3hen, click on the reate with eference icon. 3his will produce thefollowing pop-up search window.

'ake sure that the Huotation ta" is selected, click on the Huotation field,then on the search icon .

:enu path

7R



n the following search window, make sure you select the #ales documentaccording to customer num"er ta", enter for num"er, then click on the enter icon .

)fter dou"le-clicking on the 5uotation, the num"er for the 5uotation will "e entered into the reate with eference window.

/ith the Huotation num"er entered, click on the opy icon to copy theinformation from the 5uotation into the sales order screen.

nter ;;; for num"er and today4s date %(@, then nter& for the date. :ote that the e5.deli!.date is copied from the 5uotation. lick on

to sa!e the sales order. 3he #) system will assign a sales order num"er.


<<<

<<<todayBs date



$ou"le-click on the $elu8e 3ouring Bike %"lack& to select it.

/ith the material num"er entered from the search list, enter 2&"" for

lant. 3hen click on the e8ecute icon to look at the stock le!el.

3his report gi!es stock le!els for the $ in 'iami.

ou can get more detail on the stock of "lack $elu8e 3ouring "ikes. #electthe 'iami $, then click on the $etailed $isplay icon. 3his will gi!e

you !ery specific information a"out the in!entory of "lack $elu8e 3ouring "ikes.

:%''



:ote the = "ikes that are part of the sales order. lick on the enter icon

to close the $etailed $isplay window, then click on the "ack icon to

return to the main screen.

Use the search function to enter the material num"er for the rofessional3ouring "ike %"lack&. lick on the e8ecute icon and re!iew the stock

le!el for this "ike.




Step @8 Display Sales 7rder

Task $isplay a sales order. Time 10 min

Short Description Use the #) asy )ccess 'enu to display a sales order.

Name (Position) #andeep $as %/arehouse #uper!isor&

/ith relati!ely little user input, the sales order for 3he Bike 4one has "eencreated. 3he $isplay #ales rder transaction pro!ides the opportunity tore!iew the order in detail.

3o display a sales order, follow the menu path9

!o&istics ' Sales and Distribution ' Sales ' Order ' Dis%lay


3o make sure you ha!e the correct sales order num"er, use the searchfunction to find it. lick on the order field, then click on the search icon .

3his will "ring up the search pop-up window.

)fter entering your num"er , click on the enter icon to get a list

of sales orders.

)fter dou"le-clicking on your sales order num"er, click on to display

the sales order. 3his will produce the following sales order items.

:enu path

<<<



#elect the rofessional 3ouring "ike line item, then click on the displaya!aila"ility icon to e8plore the stock for this item in detail.

3his screen shows that, in this case, there are actually 0 "ikes in stock andthe order we are displaying will use 2 of these.

Note our num"ers may "e different. licking on the Scope of check iconwill produce the following pop-up window.

3his screen displays the elements considered when performing thea!aila"ility check. (or e8ample, Incl. purchase orders is selected, whichmeans that a purchase order will "e considered as a!aila"le stock from itsreceipt date onward.

lick on the cancel icon to close the pop-up window, then click on the "ack icon to return to the o!er!iew screen.



)fter selecting the $elu8e 3ouring "ike line and clicking on the itemconditions icon , the following screen will "e displayed.

3he details of the price calculation for the $elu8e 3ouring "ike aredisplayed. :ote the two discounts that were manually applied to this lineitem. lick on the "ack icon twice to return to the o!er!iew screen.




Step 8 Start Deli0ery Process

Task #tart the deli!ery process. Time = min

Short Description Use the #) asy )ccess 'enu to start the deli!ery process.

Name (Position) #ergey etro! %/arehouse mployee&

3o start the process that will fulfill 3he Bike 4one?s order, we need tocreate a deli!ery document. 3o do this, follow the menu path9

!o&istics ' Sales and Distribution ' S$i%%in& and Trans%ortation' Outbound Deli"ery ' Create ' Sin&le Docuent ' /it$

Re0erence to Sales Order 3his will produce the following screen.

nter 2&"" for #hipping oint. nter a selection date one ?eek 5rom

today %you can use 0, to call up the calendar window&.

If the sales order num"er is not entered automatically, you can search for you sales order num"er using the #ales documents according to customer

num"er ta". nter your num"er %&.3hen click on the enter icon .

#elect the $elu8e 3ouring "ike line, then click on the details icon ,

which will produce the following screen.

:enu path

:%''one .ee1 fro today

<<<



6 SAP SE Page ?'

Step +'8 Chec1 Stoc1 Status

Task heck the in!entory. Time = min

Short Description Use the #) asy )ccess 'enu to check the stock status.

Name (Position) #ergey etro! %/arehouse mployee&

3o check on the in!entory for the "ikes in the sales order for 3he Bike4one, follow the menu path9

!o&istics ' Materials Mana&eent ' In"entory Mana&eent 'En"ironent ' Stoc- ' Stoc- O"er"ie.


If the 'aterial and lant fields are not automatically filled in, click on the'aterial field, then click on the search icon . Use the #ales material "y

description ta" with !E"" for #ales rgani+ation, #$ for $istri"utionhannel and 6 for 'aterial. ick the "lack $elu8e 3ouring "ike. 3hen,enter 2&"" in the lant field.

:enu path

UE''25

<<<:%''

/hen the 'aterial and the lant field are correctly filled %compare with thescreenshot a"o!e&, click on . 3his will produce the following screen.

#elect the 'iami $, then click on the $etailed $isplay icon.



:ote that the = "ikes for 3he Bike 4one order are now showed as #chd. for deli!ery. lick on the enter icon to close the $etailed $isplay window.




Step ++8 Pic1 :aterials on Deli0ery 9ote

Task ick materials on deli!ery note. Time = min

Short Description Use the #) asy )ccess 'enu to pick materials.


3o record the picking of the material, we change the deli!ery document. 3ochange the deli!ery document, follow the menu path9

!o&istics ' Sales and Distribution ' S$i%%in& and Trans%ortation' Outbound Deli"ery ' C$an&e ' Sin&le Docuent


If the ut"ound $eli!ery document num"er is not entered automatically,you can search for your deli!ery document using the ta" ut"ound$eli!ery9 :ot osted for Goods Issue %2&"" for #hipping oint and yo7r

c7stomer n7mber for #hip-to party&.

)fter clicking on the enter icon , you will get the following screen.

lick on the picking ta", then enter 0@"" for #*oc %storage location& andthe appropriate 5uantity for the picked 5uantity %9 for $J31;;; and * for 31;;;&. lick on to sa!e the picking information. ou should get

the following message at the "ottom-left corner of the screen.


:enu path

:%''your custoer nuber

=#'',3



Step +?8 Chec1 Stoc1 Status

Task heck the in!entory. Time = min

Short Description Use the #) asy )ccess 'enu to check the stock status.


3o see the impact that the goods issue for the "ikes in the sales order for3he Bike 4one has had on the in!entory position of GBI, follow the menu

path9

!o&istics ' Materials Mana&eent 'In"entory Mana&eent '

En"ironent ' Stoc- ' Stoc- O"er"ie.


If the 'aterial and lant fields are not automatically filled in, click on the

'aterial field, then click on the search icon . Use the #ales material "ydescription ta" with !E"" for #ales rgani+ation, #$ for $istri"ution

hannel and 6 for 'aterial. ick the "lack $elu8e 3ouring "ike. 3hen,enter 2&"" in the lant field.

:enu path

UE''25

<<<:%''

/hen the 'aterial and the lant field are correctly filled %compare with thescreenshot a"o!e&, click on . 3his will produce the following screen.

:ote that the a!aila"le in!entory has changed. #elect the 'iami $, thenclick on the $etailed $isplay icon.



3he in!entory is reduced from "efore "y the amount that used to appear asSchd= 5or delivery. lick on the enter icon to close the window.




Step +48 Create %n0oice for Custoer

Task reate a "illing document for a customer. Time 10 min

Short Description Use the #) asy )ccess 'enu to create a customer "illing document.

Name (Position) #tephanie Bernard %Billing lerk&

/ith the deli!ery complete, the customer can "e in!oiced. 3o do this,follow the menu path9

!o&istics ' Sales and Distribution ' illin& ' illin& Docuent 'Process illin& Due !ist


nter !E"" for #ales rgani+ation and yo7r c7stomer n7mber for #old-3o arty.

:enu path

UE''your custoer nuber

If you do not remem"er your customer num"er, find it "y using the (@ help

in the #old-3o arty field and entering your indi!idual num"er %& in the#earch term field and Orlando in the ity field. onfirm with . 3hen,dou"le-click on the one result row.

3hen, click on the $isplay Bill *ist icon. 3his will produce the

following screen.

#elect you line item and click on Indi!idual "illing document, which will produce the following screen.

=4

<<<7rlando



3o setup printing of the in!oice, follow the pull-down menu path9

+oto ' ,eader ' Out%ut

which will call up the utput screen.

nter 1D"" %In!oice& for utput and select Print o7tp7t for 'edium,then click on the ommunication method icon. 3his will produce the

following screen.

nter LO'L for *ogical destination and select Print immediately, thenclick on the "ack icon .

lick on the (urther data "utton, which will produce the following screen.

RD''Print output

>7C>Print iediately



#elect Send immediately (?hen saving the application) for $ispatchtime so that the in!oice will print immediately, then click on the icon

twice.

lick on the sa!e icon to return to the 'aintain Billing $ue *ist screen.

:ote that the highlight is turned off on the line, and there is a message atthe "ottom of the screen.


Send iediately (.$ensa"in& t$e a%%lication)



Step +,8 Display !illing Docuent and Custoer %n0oice

Task $isplay a "illing document and a customer in!oice. Time = min

Short Description Use the #) asy )ccess 'enu to display a "illing document>customer in!oice.

Name (Position) #tephanie Bernard %Billing lerk&

3he in!oice that will "e sent to 3he Bike 4one can "e !iewed "y followingthe menu path9

!o&istics ' Sales and Distribution ' illin& ' illin& Docuent '

Dis%lay


If the "illing document num"er is not entered automatically, you can find itfrom the document flow in your sales order. ou may use the transactionA-". to !iew your sales order.

:enu path

=4

(ollow the pull-down menu path9

illin& docuent ' Issue Out%ut To

3his will produce the following pop-up window.

'ake sure the in!oice line is selected, then click on the rint pre!iew icon

. 3his will produce the following screen.



)fter re!iewing the in!oice that will "e printed and sent to 3he Bike 4one,click on the "ack icon , then close the pop-up window "y clicking on the

cancel icon .

3o re!iew the accounting implications of this sale, click on the

)ccounting icon. 3his will produce the following screen.



Step +&8 Post Receipt of Custoer Payent

Task ost a customer payment receipt. Time 10 min

Short Description Use the #) asy )ccess 'enu to post a customer payment receipt.

Name (Position) amie #ham"lin %ost )ccountant&

)fter 3he Bike 4one mails its payment, it needs to "e recorded. 3o do this,follow the menu path9

Accountin& ' #inancial Accountin& 'Accounts Recei"able 'Docuent Entry ' Incoin& Payents


Use (@ and nter to enter the c7rrent date for the document date. nter !S"" for ompany ode, !SD for urrency>ate, +""""" for )ccount,and *"3"B*=9" for amount.

Under pen item selection, click on the account field, then the search icon, to get the following search pop-up window.

:enu path

current dateUS''USD

+'''''3'"'3$,'



3here is no data to "e lost, so click on the Ces icon to return to the #)asy )ccess menu.

Yes



e!iew the documents for 3he Bike 4one?s order. ou may select anydocument and click on to look at it in detail.




SD Challenge

Learning Objective Understand and perform an integrated order-to-cash-process. Time 6= 'in

2otivation Ka!ing successfully completed the case study Sales and Distribution, you should "e a"leto perform the following task independently.

Scenario our customer 3he Bike 4one wishes to profit from your new initiati!e, which promisesone free off-road helmet for each mountain "ike ordered. lease note that off-road helmets "elong to adifferent di!ision. :otice that you thus need to e8pand the rights of your customer 3he Bike 4one tothe effect that the company can release cross-di!ision orders for the di!isions accessories and cross-di!ision. #u"se5uently, please order fi!e mountain "ikes for men and fi!e mountain "ikes for womenin the role of 3he Bike 4one. #ince 3he Bike 4one is a long-term customer, the company gets =0

discount on each ordered mountain "ike and an additional discount of <D of the gross price for thecomplete purchase.

Task &n5ormation #ince this task is "ased on the case study Sales and Distribution, you are allowedto use it for support. It is howe!er recommended to sol!e this ad!anced task without support to testthe newly gained knowledge.

intro erp using gbi case study sd a4 en v2.40

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