introducing bob, ai-powered chatbot for hotels
TRANSCRIPT
Introducing Bob,AI-powered Chatbot
for hotels
In Hotel
Call Centre
Marketplaces
Website Chat
Facebook Pages
Messaging
Voice Enabled Devices
Customer touch points have increased multi-fold in last decade and they are evolving faster then ever before. Hospitality businesses need
to embrace the change and be ready for how the customer wants to interact.
External sites & Reviews
OTA’s
Travel Agent
Website
Hotels need to adopt AI to derive more value from every guest interaction
The Promise of AI
Statistics: Drift, Survey Monkey, Salesforce & Harvard business review.
In the next 10 years only 15% of interactions with a business will be with a human. Gartner
…and Book Me Bob is positioned to help businesses leverage this promise
95% of
consumers already expect bots to take
over CS
67% of
customers interacted with
a bot in 2018
40% of
consumers don’t mind bots if they get the
job done
80% of
current routine requests can be handled by bots
60% cost reduction when using bots alongside
sales service staff
30%minimum cost
reduction when using bots for customer
services
70% reduction in call
times for customer service
10% improvement in lead quality, causing sales productivity increase
up to 40%
A Necessary Next Step
Statistics: Drift, Survey Monkey, Salesforce & Harvard business review.
The cost to acquire a customer is high and the OTA channels are expensive.
Businesses need to maximise
conversion from the digital channels
75% of
website visitors abandon online
orders (avg)
65%abandon if the
website does not quickly provide what they want
90%of leads go cold after an hour if
not engaged
Customer is lost on a website if not
engaged with in
30 seconds
3rd party aggregators
wipe out 20% of the company
profits
Are you ready when your
customers are?
Most order abandonments
happen between
8-9pm
8 reasons you need an AI Chatbot on your website.
1. Transform from a passive website to a more interactive channel
2. Chatbot will help grow your SEO rankings organically, as website visitors spend more time on your website which is good for ranking.
3. Chatbots helps communicate with Generation X and younger through their preferred choice of communication -messaging!
4. More conversations mean more direct bookings. A chatbot talks to customers when they are on your webpage and help them book.
5. The AI Chatbot is available 24/7, consistent and on brand always.
6. AI Chatbot is 1/10th the cost of a human. You can finally put your staff to more important tasks, rather then answering the same mundane questions over and over again.
7. Should you hotel be forced to close because of covid19, you can still have an AI Chatbot running and communicating with customers.
8. The AI Chatbot collects powerful data which your management teams can use for sales/marketing strategy and better understanding your customer needs.
Boost Sales Optimise costs
DIRECT BOOKINGS
SELL EXTRAS
COST PER CONTACT
OTA COMMISSION
FIRST CONTACT RESOLUTION
5 Star guest experience24/7 AVAILABILITY
REDUCED WAIT TIMES
provides a pre-trained hospitality digital assistant to convert more website visitors into direct bookings
o Answer questions, provide solutions and capture leads directly where your customer is.
o On average, less than 5% of people who visit a website actually buy something. On the customer support side, there’s a similar trend. 60%-80% of callers looking for support first visited a company’s website, but couldn’t find the answers they needed, so they called the business, creating inefficiencies and taking more of your time and resource.
o AI powered conversational chatbots can automate everyday interactions while delivering a more satisfying user experience.
Is a high quality, low cost acquisition channel for hotels
help property ownersautomate a lot of pre-booking and pre-arrival guest interactions
PRE BOOKING QUESTIONS
PRE-QUALIFICATION & BOOKING
MULTI-LINGUAL LEADS CAPTUREAFTER HOURS SUPPORT
POST BOOKING QUESTIONS
WEB & FACEBOOK
Book Me Bob is uniquely positioned to help you grow.
1) AI Chatbot by Book Me Bob has been built by Hoteliers, thus we understand customer needs and hotel staff needs, we provide a customer experience that excels and is always improving.
2) We focus on speed & accuracy, so that your customers do not have to wait for an accurate response.
3) We show pictures and surroundings of your hotel at the right time.
4) Ability to understand and speak in 9 different languages ( English, Chinese, French, German, Indonesian, Vietnamese, Hindi, Thai & Spanish) in process of always adding more.
5) Bob can work for an individual or a group of properties.
6) Built in Booking Engine inside the Chatbot, only chatbot at present talking bookings while talking to the customer.
7) Built in payment gateway
8) A dashboard for hotel to keep track of the Chatbot effectively
9) Access to the data and insights to understand customer behaviour instantaneously.
10) Book Me Bob chatbot is available on the website and Facebook messenger.
Book Me Bob is uniquely positioned to help you grow.
https://demo.bookmebob.com
Book Me Bob – DASHBOARD / INSIGHTS
https://demo.bookmebob.com
Features for guest and the property
What Guest Sees
✓ Available on website & Facebook✓ Unlimited guest conversations✓ Ask any question about the property & basic
chit-chat✓ See responses with images and external links✓ View rooms and exclusive promotions✓ Understand and respond in 10+ languages✓ Available 24/7✓ Data security✓ Notifications via Email✓ Search for a single property or multi
What Property Sees
✓ Secure dashboard access✓ Works with single property and a group✓ Access to unlimited conversation history✓ Advanced analytics✓ Choose your branded avatar/ ambassador✓ Set up FAQ & Hotel information✓ Access to managed industry language and
chatbot training by Book Me Bob✓ Dedicated account manager from Book Me Bob✓ Chat, email & phone support from Book Me Bob
Two options for inventory, rates & bookings
Personal Reservations GuideSetup
1. Property setup room types in Book Me Bob Dashboard2. Property setup exclusive promo codes in the current booking
engine3. Property setup promos in Book Me Bob Dashboard and link to the
their booking page with promo code link (e.g. https://www.mybookingpage.com?promo_code=stay4pay3)
Booking Process1. Guest chatting with the Chatbot2. Chatbot promote promos, with a link “View & Book”3. Booking engine opens, with promo code pre-applied. 4. Guest search dates, make a booking & pays using the property’s
existing booking engine
Benefits & Considerations✓ Quick setup✓ No integration required for inventory, rates and bookings✓ Promo codes are hidden and only show up at certain stage in chat✓ Maximises use of your existing booking engine and payments
setup
Personal Reservations Assistant Setup
1. Property setup room types and rate plans in Book Me Bob Dashboard2. Property maintains inventory & rates in Book Me Bob Dashboard without
any connection to Channel Manager or PMS3. Property setup promos in Book Me Bob Dashboard
Booking Process1. Guest chatting with the Chatbot2. Chatbot promote promos, with a button “View & Book”3. Guest sees availability, rates and promos within the Book Me Bob Chat
window.4. Guest search dates and make a booking from Book Me Bob Chat window5. Guest and Property gets an email about the booking confirmation6. Property organises payment with the property
Benefits & Considerations✓ Totally standalone, but needs manual maintenance of availability and rates✓ No integration required for inventory, rates and bookings✓ Payment arrangement and processing to be completed after booking is
requested✓ Gives you access to create promotions which might not be currently
available in your booking engine
THANK YOU
Book Me Bob is the 1st true AI channel that will give Hotels the chance to communicate one on one with
guests in the fast world of AI. Book Me Bob also enable hotels to book directly at 1/10th of the cost.
[email protected] | www.bookmebob.com