introducing rcare solutions
TRANSCRIPT
September 18, 2009
Empowering SMB FirmsIntroducing RCareTM Solutions
Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
Focus Areas for SMB Firms• Win Customers
Identity, Marketing and Online Sales Opportunity and Sales Lead Tracking Customer Service
• Streamline Operations Time Tracking, Invoicing and Bookkeeping Desktops and Servers Disaster Recovery and Business Continuity Accounting and Bookkeeping Support CAD Drafting and BIM Services
• Collaborate Globally TDS Tool Microsoft BPOS / Google Apps SharePoint / Document Management
September 18, 2009 2Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
Solutions & Services to Win Customers
• RCareTM Site
• RCareTM CRM
• RCareTM Issue-Tracker
September 18, 2009 3Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
Solutions & Services to Streamline Operations
• RCareTM Web-TimeSheet
• RCareTM Network
• RCareTM Backup
• RCareTM Setup for Peachtree
• RCareTM CADD and BIM
September 18, 2009 4Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
Solutions & Services to Collaborate Globally
• Total Desktop Support tool in RCareTM Network
• RCareTM Setup for Google Apps (Std, Edu and Premium)
• RCareTM Setup for Microsoft BPOS
• Consulting for hosted SharePoint & Doc Management
September 18, 2009 5Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Site
Showcase
Featured Projects
September 18, 2009 6Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Site
Spam Protected Links to Key
Contacts
September 18, 2009 7Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Site
Online Form Eliminates Need for
Email Client
September 18, 2009 8Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Site
Professionally Styled Navigation
Menu
September 18, 2009 9Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Site
Professional Typography
Enhances Visual Appeal
September 18, 2009 10Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Site
Navigable List of Articles
RSS Feeds for Changing Content
September 18, 2009 11Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Site
PayPal Integration for Online Product
Sales
September 18, 2009 12Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Site
Deliver Restricted Content Through
Login
September 18, 2009 13Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM CRM
Track Business Development Lifecycle from Leads to Contracts
to Project Tasks
September 18, 2009 14Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Issue-Tracker
Track Service Requests and
Deliver Status Online
September 18, 2009 15Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Web-TimeSheet
Provides Space for Daily Activity
Log
September 18, 2009 16Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Web-TimeSheet
Add Tasks to TimeSheet by Enabling
Them
September 18, 2009 17Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Network (Critical Network Infrastructure)• What It Is
Hosted Monitoring and Remote Service Delivery Platform
Leverages Total Desktop Support (TDS) Tool Delivers Windows Patches & Virus/Spyware
Protection
• How to Get Started Commission a 4-Week Assessment Effort Take Advantage of 90-Day No-Commitment Trial Log Service Needs Through Issue-Tracker ($500
Allowance)
• How It Works Managed Delivery of Windows/Virus/TDS Updates Proactive Monitoring of Health of Desktops and
Servers Issue-Based Service Engagement
September 18, 2009 18Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Network (Critical Network Infrastructure)
Patches Deployed and Monitored
RemotelySeptember 18, 2009 19Win Customers. Streamline Operations. Collaborate
Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Network (Critical Network Infrastructure)
Control Over Hours for
NOCSeptember 18, 2009 20Win Customers. Streamline Operations. Collaborate
Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Network (Critical Network Infrastructure)
Site Access to Distributed Resources
September 18, 2009 21Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Network (Critical Network Infrastructure)
Diagnostic System
Performance LogsSeptember 18, 2009 22Win Customers. Streamline Operations. Collaborate
Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Network (Critical Network Infrastructure)
Remote
Local
September 18, 2009 23Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Network (Critical Network Infrastructure)
Run Applications on a Remote
Computer
September 18, 2009 24Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM Backup• Basic Package
Uses off-the-shelf stand-alone NAS Drives (onsite)
Needs PC/Server always on to run scheduled tasks
Cloud storage (personal) for business-critical data
Access through connected systems or admin console
We purchase, connect, test and also train admin
• Advanced Package Uses managed NAS for proactive notifications Typically rack-installed (onsite, offsite, and
cloud) Enterprise backup software agents Supports bare-metal restore Customizable and scalable to meet evolving
needs
September 18, 2009 25Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
RCareTM CADD and BIM• Drafting Services for Capacity Enhancement
AutoCAD/MicroStation Drafting and GIS Mapping
File Format and Raster/Vector Conversion Structural, Architectural, MOT Plans, BIM
• Corporate or Project-Based CADD Management Corporate Standards Management Client Standards Compliance Checking Network Workspaces for Centralized Control
• Remote Issue-Based Service Delivery Over-the-Shoulder Help Using Tools Troubleshooting Pesky CADD Issues
September 18, 2009 26Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
TDS Tool for Secure File and Desktop Sharing
Desktop Sharing
File Sharing
September 18, 2009 27Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
Cloud Services from Microsoft and Google• System Configuration
Changes to Domain Records to Enable Services
Account Migration and Control Panel Setup Verification of Cloud Service Activation
• Integration and Training Onsite Demonstration of Services Consultation on Integration of Services for
Tasks Remote Issue-Based Service Delivery
September 18, 2009 28Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
Proposal Development Collaboration
Hosted Storage for Unlimited Users and Unlimited Projects / Proposals
September 18, 2009 29Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
Background on RAM
September 18, 2009 30Win Customers. Streamline Operations. Collaborate Globally.
• History Founded in 2001 Passionate about technology’s value to
businesses In this location since 2005 Recipient of awards from DOT and FHWA
• Government-Focused Services IT Services Engineering Services
• Adding Services to Assist SMBs to Win Customers Streamline Operations Collaborate Globally
Introducing RCareTM Solutions: Empowering SMB Firms
Maryland Mining Database
September 18, 2009 31Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
Environmental Monitor’s Toolkit
September 18, 2009 32Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
Highway Cost Estimating System
September 18, 2009 33Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
Vendor Partnerships• Microsoft Registered Partner
• Bentley Enterprise Developer
• LogMeIn Affiliate Partner
• Zenith 24x7 IT Support Partner
• Socket TimeSheetTM Reseller
• Open Source Solution Relationships
September 18, 2009 34Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
Process for Selecting Winning Entry
September 18, 2009 35Win Customers. Streamline Operations. Collaborate Globally.
Introducing RCareTM Solutions: Empowering SMB Firms
We Look Forward to Hearing From You
RAM Consulting Corporation21525 Ridgetop Circle, Suite 270Dulles, VA 20166Phone:703-766-2820Internet: [email protected]
September 18, 2009 36Win Customers. Streamline Operations. Collaborate Globally.