introducing salesforce wear: evangelizing wearables in the enterprise
DESCRIPTION
The Internet of Customers is possible today because changes in technology is enabling us to engage in new ways with customers through social, mobile and connected cloud technologies. With 4.5 billion social users on Facebook, Twitter, YouTube and a host of other networks, companies can reach out to customers and have conversations at massive scale. They can not only solve their problems, but engage with them to market and sell add-on products and replacement products. And the rapid growth of social is fueled by the rise of mobile. With 5 billion smartphones expected by 2017, mobile apps have become a new way to engage customers, employees and partners. Smartphones have become the dashboard to our life, helping us connect to products, people, information and much, much more. But even larger than the number of connected people and connected mobile devices are the number of connected products. There are over 50 billion connected products expected by 2017. These connected products let you engage customers as they use your product or service. When customers opt-in, you can gather usage data, help them improve their experience, and solve problems as they appear. And of course, none of this would be possible without the cloud. Social networks would exist, mobile phones wouldn’t exist, and products couldn’t connect. The cloud gives us an unparalleled ability to quickly connect everything together.TRANSCRIPT
Evangelizing Wearables in the
Enterprise
WearIntroducing
World’s Most Innovative Company
2011, 2012, 2013
Enterprise Cloud
Computing
Market Share Leader**
#1 Enterprise,
MidMarket &
Small Business
InnovationLeadership Culture
Process & ServiceInnovation
#1 in CRM, Cloud Computing &
Innovation
salesforce.com’s 15th birthday celebration
Gartner: Market Share
Leader for CRM Software
Spending,
Total Software Revenue
Worldwide, 2013
*Gartner Research Document: Market Share Analysis: Customer Relationship Management Software, Worldwide, 2013, Joanne M. Correia, Yanna Dharmasthira, Chris Pang, April 16 2014
** IDC: Worldwide SaaS and Cloud Software 2012-2016 Forecast and 2011 Vendor Shares
1Tconnectedsensors
58%faster
deployment
Cloud
4.5Baggregated
users
Social
5Bsmartphones
by 2017
Mobile
75Bconnectedproducts
Connected
Customers are More Connected Than Ever
Wearables - Next Wave of Mobile Revolution
Wearable Growth Rate - BI Intelligence Estimates, IMS Research, ABI Research
Smartphone Growth Rate - http://en.wikipedia.org/wiki/Smartphone#Historical_sales_figures_.28in_millions_of_units.29
100% 100%
108%
13%25%
66%
faster growth than
smartphone revolution
5X
Year 1Year 2
Year 3
Growth Rate (%)
Smartphones Wearables
Wearables - A Whole New Class of Devices
Context-aware
Seamless
Augmented
Always-on
Enable Unique 1:1 ExperiencesSensorBased
(1s)
Complex Tasks
(10 Min)
Simple Tasks(60s)
Wearable experiences are a massive
opportunity for enterprises.
Innovators are Pushing Boundaries
Investing in Wearable Apps
Always-on
Health
Monitoring
Context-aware
Guided Journeys
Augmented
Motion Analysis
Seamless
Check-in
Experience
Wearable App Development is Complex
?
???
Emerging SpaceNew Devices, Multiple Form Factors
Limited Development ResourcesBasic Tools, Early-stage APIs
Evolving TechnologiesIdentity, Security, UX & Connectivity Challenges
Introducing:
Designed for Leading Devices
Build Apps for Most Popular Wearables
Innovative Reference Apps
Explore Limitless Application Scenarios
Salesforce Wear Developer Pack
Jump Start Wearable App Development
Wear
Evangelizing Wearables in the Enterprise
Jump Start Wearable App Development
Salesforce Wear Developer Pack
Secure, 2- Way Platform Connection
Reference Apps & Architectures
Identity Flow
Enterprise UX Patterns
Open Source Code
Developer Engagement
Innovate on the Latest Devices
Imagine & Build Apps Without
Boundaries
Fast Oil Rig
Repair
1:1 Casino
JourneyEnhanced Sales
Productivity
Quick & Safe Problem Resolution
on Oil Rigs
Augmented Image of Repair Site on Google Glass
Full Access to Repair History in ServiceCloud
Live, Hands-free Access to Solutions and Support
1:1 Journey for Every Casino
Guest
Live Tracking of Customer Journey via SmartBand
Real-time Journey Based on Guest Profile
Triggers to Launch New Experiences
Real-time Improvement In
Sales Productivity
Real-time Deal Management
Task Management Triggered By Contextual Nudges
Cross-functional Collaboration
Summary
Wearables are the Next Wave of Mobile Revolution
Building Enterprise Wearable Apps is Complex
Salesforce Wear Initiative - Developer Tools & Engagement
Build Apps on Leading Devices
Reference Apps to Inspire
Developers
Innovators are Taking the Lead with Wearable Experiences