introducing skype for business: how to plan and prepare
TRANSCRIPT
INTRODUCING SKYPE FOR BUSINESS:
HOW TO PLAN AND PREPARE
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Perficient is a leading information
technology consulting firm serving clients
throughout North America.
We help clients implement business-driven
technology solutions that integrate business
processes, improve worker productivity, increase
customer loyalty and create a more agile enterprise
to better respond to new business opportunities.
ABOUT PERFICIENT
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PERFICIENT PROFILEFounded in 1997
Public, NASDAQ: PRFT
2014 revenue $456.7 million
Major market locations:
Allentown, Atlanta, Ann Arbor, Boston, Charlotte, Chicago,
Cincinnati, Columbus, Dallas, Denver, Detroit, Fairfax, Houston,
Indianapolis, Lafayette, Milwaukee, Minneapolis, New York City,
Northern California, Oxford (UK), Southern California, St. Louis,
Toronto
Global delivery centers in China and India
>2,600 colleagues
Dedicated solution practices
~90% repeat business rate
Alliance partnerships with major technology vendors
Multiple vendor/industry technology and growth awards
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INDUSTRIES Healthcare
Financial Services
Life Sciences
Consumer Markets
Automotive & Transportation
High Tech
Telecom
Energy & Utilities
Manufacturing
Media & Entertainment
PORTALPortal Frameworks
SearchSecurityWeb AnalyticsWeb Content Management
Social & CollaborationMobilityExperience Design
INTEGRATIONIntegration Frameworks
Cloud ArchitectureReference Architecture
Application IntegrationEnterprise Application IntegrationService Oriented Architecture
Process & Content IntegrationBusiness Process ManagementComplex Event ProcessingRules Engines
DATA & CONTENTBusiness Analytics
Business IntelligencePredictive AnalyticsReporting
Structured Data ManagementData Integration, Quality & GovernanceEnterprise Data WarehouseMaster Data ManagementProduct & Information Management
Unstructured Data ManagementBig DataContent IntelligenceContent Management
Enterprise Search
CUSTOMER EXPERIENCECustomer 360
Multi Channel EnablementRelationship ManagementSocial Engagement
CommerceMarketing Strategy ImplementationOrder ManagementSupply Chain ManagementService & SupportManaged Hosting
Sales & Service SupportCustomer Service, Sales Force Automation
Experience DesignStrategic Roadmaps & Envision Workshops User Research & Metrics AnalysisCreative & Interaction DesignCustom & Responsive UI Development
Digital MarketingSearch Engine MarketingOnline AdvertisingContent StrategyConversion Optimization
Management Consulting
BUSINESS OPERATIONSCorporate Performance Management
Budgeting, Forecasting & PlanningBusiness Analysis & Predictive Analytics
Enterprise Business SolutionsOracle EBSVertex Tax Solutions
Human Resource SolutionsEmployee Portals Human Resource ManagementTalent Management
Enterprise Social PlatformsSocial StrategySkype for Business Unified CommunicationsOffice 365
Management Consulting
OUR SOLUTIONS PORTFOLIO
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Perficient has consistently been recognized by
Microsoft as one of the software giant’s most
valuable partners– and especially in regards to
the cloud.
With nationally-known experts on the Office 365,
Azure and Yammer platforms– as well as a deep
and rich history in SharePoint, Lync, and
Exchange– we are well positioned to partner with
you as you transform your business.
www.perficient.com/microsoft
Perficient & Microsoft
A rich relationship that has made us Microsoft’s
Premier Cloud Partner, Nationwide
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Nick Elniff, Senior Technical Consultant, Perficient
• Microsoft Certified Solutions Expert in Communications
• Works in Perficient’s unified communications practice to assist
customers in the Microsoft Lync / Skype for Business space
• Close to a decade of experience with Microsoft communication
technologies in a variety of industries
OUR SPEAKER
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AGENDA
• Lync to Skype For Business Rebranding
• Skype For Business Client
• Skype For Business Server 2015
• Skype For Business Online
• Skype For Business Hybrid
• New Devices
• Skype For Business Client Awareness and Readiness Resources
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MICROSOFT SERVER COMMUNICATIONS BRAND
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MICROSOFT PUBLIC COMMUNICATIONS BRAND
• MSN Messenger (1999-2005)
• Windows Live Messenger (2005-2012)
• Skype (2012 - Present)
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MICROSOFT ACQUISITION
• Microsoft acquires Skype in 2011 for $8.5 billion
– Lync product team merges with Skype product team
• Skype user base
– 300+ million users per month
– 300 billion minutes of video per year
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Transition Slide?
“Work is what you do, it’s not where you go.”
“Now we are focused on the mobile experience of the user because the
user is mobile. I’m sorry, the phone is not mobile. If you don’t believe me,
one day leave your phone on the desk and walk away and see if it moves
anywhere.”
- Gurdeep Singh Pall
VP, Skype for Business
MODERN WORKPLACE
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UNIVERSAL COMMUNICATIONS
• Familiar client interface whether at work or at home
• Communication is at the heart of productivity
– Half of all Skype calls use video
– 55% of all communication is body language
– Emphasis on video
– Focusing on mobile experience
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SKYPE FOR BUSINESS CLIENTS
• New desktop client interface – “Skype-inspired”
– Desktop client (now available as an update to the Lync 2013 client – April
2015 update)
• New mobile client – coming in 2015
– Windows Phone – Jun 2015
– Android / iPhone – late 2015
• New Mac client – coming in late 2015 (applause)
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CLIENT INTERFACE COMPARISON
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CLIENT INTERFACE COMPARISON
Skype Audio Call
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CLIENT INTERFACE COMPARISON
Skype for
Business
Audio Call
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SKYPE FOR BUSINESS
CLIENT FEATURESOther than the interface, what’s new?
– Skype Directory Search
– Call Monitor
– Quick access to call controls
– Rate My Call
– Emoticons (by popular demand)
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SKYPE DIRECTORY SEARCH
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CALL MONITOR
Video Call
Audio Call
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CALL CONTROLS
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RATE MY CALL
• Gives users the ability to give
personal feedback on their call
experience
• Helps IT admins analyze user
experiences and help identify
issues or trends
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EMOTICONS
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SKYPE FOR BUSINESS SERVER 2015
• Publicly released to MSDN and Volume
Licensing in May 2015
• Code and core architecture is still Lync
– Enterprise-level compliance, security and
control
– Think more along the lines of Lync Server
2013-Release 2
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SKYPE FOR BUSINESS
SERVER 2015What’s new?
– In-place upgrades (no need to purchase
hardware to upgrade versions)
– Video Interoperability Server
• Cisco video equipment integration
– “Rate My Call” feature
• Call quality data collection and
analysis
– Client interface (Skype inspired)
– Call Via Work
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IN-PLACE UPGRADE
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VIDEO INTEROPERABLITY SERVER (VIS)
Models supported – Cisco/Tandberg
• Cisco C40
• Cisco C60
• Cisco C90
• Cisco MX200
• Cisco MX300
• Cisco DX80
• Cisco EX60
• Cisco EX90
• Cisco SX20
• Cisco Unified Communications Manager version 10.5
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VIS – PEER-TO-PEER CALL
S4B Front End Server
S4B VIS Server
SIP Signaling
Media Stream
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VIS – CONFERENCE CALL
S4B Front End Server
S4B VIS Server
SIP Signaling
Media Stream
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SKYPE FOR BUSINESS ONLINE SERVICES
Lync Online changing to
Skype For Business Online
• Tenant migrations started in
April 2015
Office 365 to see frequent
updates & new features
• Enterprise Voice
• Native PSTN Conferencing
• Azure ExpressRoute
Ability to broadcast
meetings
• Up to 10,000 participants
• Azure Media Services
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AZURE EXPRESSROUTE FOR OFFICE 365
• Establishes a private direct
connection to Office 365
• Network performance on par with
your own on-premises
environments
• Skype4B real-time audio, video,
and application sharing traffic to
benefit from having a dedicated
connection
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BROADCAST MEETINGS
• No extra hardware or server/s required
• Online service offering
• Azure Media Services
– Used for broadcasting the Ignite 2015 Keynote
– NBC Streamed the 2014 Olympics
• Attendees can use DVR controls to pause, rewind, or restart the
live stream
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BROADCAST MEETINGS ARCHITECTURE
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ONLINE FEATURE TIMELINE
2015 May Jun Jul Aug Sep Oct Nov DecJan2016 2016
Skype4B Mobile App for Windows Phone
Early June
Skype4B Online Enterprise Voice Technical Preview
Summer 2015
Skype4B Online Enterprise Voice General Availability to North America
Second Half of 2015
Azure ExressRoute for Office 365 3rd Quarter - 2015
Broadcast Meetings Second Half of 2015
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SKYPE FOR BUSINESS HYBRID
• What is hybrid? (or “Split Domain” configuration)
– Allows Skype for Business on premises and online environments to
operate together
– Can move users between on premises and online
• Why hybrid?
• Hybrid configurations are the same as in Lync 2013
• Feature gaps between on premises and online are narrowing
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HYBRID: ARCHITECTURE
HybridShared SIP Domain
DMZ
Corporate LAN
Office 365
On-Prem [email protected]
Office 365 Tenant
Frond End Server
Edge Server
On-Prem [email protected]
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HYBRID: USER MIGRATION
HybridShared SIP Domain
DMZ
Corporate LAN
Office 365
On-Prem [email protected]
Online [email protected]
Office 365 Tenant
Frond End Server
Edge Server
On-Prem [email protected]
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HYBRID: SPLIT USERS
HybridShared SIP Domain
DMZ
Corporate LAN
Office 365
On-Prem [email protected]
Online [email protected]
Office 365 Tenant
Frond End Server
Edge Server
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NEW DEVICES
• Microsoft Surface Hub (later this year)
• Skype Room Systems
– Crestron, Polycom and Smart
• Polycom Roundtable 100
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MICROSOFT SURFACE HUB
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SKYPE ROOM SYSTEM
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POLYCOM ROUNDTABLE 100
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CLIENT AWARENESS & EDUCATIONKey for successful user adoption and limits
burden on IT help desk.
• Email announcements / guides
• Posters / fliers
• “How-to” videos
• Intranet web sites
• Lunch-and-learn sessions
• Seminar/in-service sessions
• Guided demonstrations
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PREPARING FOR SKYPE FOR BUSINESS
• Client awareness and readiness resources– Templates provided
• How-to videos
• HTML for intranet sites
• Posters/Fliers
• Handouts
Download is available https://www.microsoft.com/en-us/download/details.aspx?id=46369
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TEMPLATE EXAMPLES
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ROLLOUT AND ADOPTION SUCCESS KIT (RASK)
Focuses on organizational readiness, change management and user
experience aspects of your rollout.
1. Project Scope
2. Proof of Concept
3. Pilot
4. Enterprise Rollout
5. Run State
Download is available https://technet.microsoft.com/en-us/office/dn788779.aspx
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