introduction 8/4/2011 - calsocserv.org · post lic 809 (facility evaluation report) or lic 9099...

36
8/4/2011 Introduction Page 1

Upload: trinhque

Post on 04-Jul-2018

215 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

8/4/2011Introduction

Page 1

Page 2: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

8/4/2011Introduction

Page 2

Page 3: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

8/4/2011Overview

OVERVIEW

What is a

Family Child Care Home? FCCH providers regularly provide care,

protection and supervision for 14 or fewer children in the provider’s own home for periods less than 24 hours

Licensee is the primary caregiver

Types of Family Child Care Homes

Small Family Child Care

6 children plus 2 school age children*

Large Family Child Care

12 children plus 2 school age children*

Must have qualified assistant at least 14 years of age

*Must have signed copy of Landlord Consent Form or

be homeowner for the two additional school age children

Page 3

Page 4: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

8/4/2011Overview

Types of Family Child Care Homes

Small Family Child Care

6 children plus 2 school age children

3 Infants when other children present

Large Family Child Care

12 children plus 2 school age children

Types of Family Child Care Homes

Assistants under the age of 18:

Cannot be left alone with other children

Assistants who are left alone with children must have:

Fingerprint clearance

Current Pediatric CPR

First Aid Certificates

Page 4

Page 5: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

8/4/2011Overview

Age Group Definitions

An infant is a child who is under age 2

School-Age children are those over

the age of 6 or who attend kindergarten

Children living in the home who are 10 years

or older do not count in the child capacity

Page 5

Page 6: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Staffing Requirements 8/4/2011

STAFFING

REQUIREMENTS

Background Clearance Requirements

and Exemption Policies

Criminal record clearances or exemptions must be granted for

all adults living in the home before a license is granted

Fingerprint clearances are required for all adults residing in the

home or prior to working

in the home

Background Clearance Requirements

and Exemption Policies Licensee’s children must be fingerprinted when they turn 18 years of age

Must include Department of Justice, FBI, and Child Abuse Index Checks

Must be submitted through Livescan

Click here for more information on Livescan

Can be transferred from another licensed facility

Transfers occur after contacting Regional Office to verify

a person’s clearance is active

Page 6

Page 7: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Staffing Requirements 8/4/2011

Background Clearance Requirements

and Exemption Policies

Exemption needed for all crimes except minor traffic violations

Certain crimes are not exemptible

Processed by the Caregiver Background Check Bureau (CBCB) in Sacramento

Civil Penalties are charged for failure to meet

fingerprinting requirements

Penalties range from $100 to $3,000

Caregiver Background Check Information

Caregiver Record Exemption Transfer Form

Criminal Record Exemptions are

Public Information

CCL and the licensee are required to inform those who ask,

(including the press), if someone in the Family Child Care

Home has a criminal record exemption

CCL WILL NOT give out information about the nature

of the criminal conviction

Caregiver Background Check Bureau webpage

Additional Requirements for Licensees of

Family Child Care Homes

Must be at least 18 years of age

Must live in the home

TB Test

15 hours of Pediatric Health and Safety Training obtained from an

EMSA-approved vendor, or accredited college/university

Preventive Health Practices

Pediatric CPR

Pediatric First Aid Emergency Medical Services Authority

(916) 322-4336

Page 7

Page 8: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Staffing Requirements 8/4/2011

Additional Requirements for Licensees

of Family Child Care Homes

Large Family Child Care Home applicants

must show proof of one year experiences

As a Small Family Child Care Home Provider

Teacher or higher in a Child Care Center

Adults left alone with children must have

Pediatric CPR and First Aid Training

Page 8

Page 9: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Basic Operating Requirements 8/4/2011

BASIC

OPERATING

REQUIREMENTS

Basic Operating Requirements

Licensee must live in the home

Is the primary caregiver

Must be present in home 80% of operating hours

Smoking is prohibited when and where children are present

Records must be maintained for children and employees

Basic Operating Requirements

Home must have a working telephone

Home must be clean and in good repair

Off-limit rooms must be made inaccessible

Page 9

Page 10: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Basic Operating Requirements 8/4/2011

Basic Requirements

Food brought by parents must be labeled with child’s name

The outdoor play area must be fenced or directly supervised

Toys and equipment must be safe, age appropriate

and in good condition

Some equipment may need approval

(e.g., trampolines)

Basic Requirements

Car seats must be used when transporting children

under 6 years of age or 60 lbs.

Can not be used as chairs

Inappropriate use may result in citation

Home must have an isolation area for sick children

Basic Requirements

For night care, an appropriate sleeping environment

must be provided

If you plan to care for infants, help reduce the risk of SIDS

by following the guidelines established by the

California SIDS program

California SIDS Program Guidelines

Page 10

Page 11: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Basic Operating Requirements 8/4/2011

Personal Rights

Regardless of parental consent:

No corporal or unusual punishment,

intimidation, humiliation, ridicule or threats

Children cannot be locked in any room

No interference or disruption with

eating, sleeping or toileting

Shaken Baby Syndrome Information

Shaken Baby Syndrome Brochure

Documents to be Posted

You must post several document

in your home

The documents need to be posted

where they can be easily seen

Documents to be Posted

Facility License

Emergency Disaster Plan (LIC 610A)

Notification of Parents’ Rights Poster (PUB 394)

Notice of Site Visit (LIC 9213) Posted for 30 days

inside the main entrance door

Earthquake Preparedness Checklist (LIC 9148)

Page 11

Page 12: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Basic Operating Requirements 8/4/2011

Documents to be Posted

For a Type A violation:

Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation

Report) for 30 days inside the main entrance door

Post proof of correction for 30 days inside the main entrance door

$100 Civil penalty for not posting

Notice of Site Visit

Type A citations

Proof of Correction of Type A deficiencies

Page 12

Page 13: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Reporting and Notification Requirements 8/4/2011

REPORTING &

NOTIFICATION

REQUIREMENTS

Mandated Reporter

California Law requires that

Family Child Care Home

licensees and their employees

become a Mandated Reporter

for suspected child abuse

Mandated Reporter

Licensees and employees must

complete and keep on file the

child abuse reporting form (LIC 9108)

Report suspected child abuse

incidents promptly to:

Child Abuse Hotline

Law Enforcement

Licensing Agency Statement Acknowledging Requirement to Report Child Abuse

Page 13

Page 14: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Reporting and Notification Requirements 8/4/2011

Unusual Incident Reporting Requirements

Licensee must report:

Injury requiring professional medical attention

A missing child

Death of a child

Explosions, fires, or other physical damage to home

Medical epidemics

Parent Notification

Requirements

There are rules on when to notify

Community Care Licensing and

other agencies

There are also rules on when to notify

the parents of certain things received

from Community Care Licensing

Parent Notification Requirements

Following receipt of licensing report that documents a

Type A deficiency, provide copies of report to parents:

by next business day

or the next day the child is in care

Page 14

Page 15: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Reporting and Notification Requirements 8/4/2011

Parent Notification Requirements

Following a noncompliance conference with the local

Child Care Licensing Manager, provide parents copies of related

licensing documents:

no later than the next business day

or the next day the child is in care

Parent Notification Requirements

Following a notice that an accusation to revoke your license

has been filed, provide copies of the accusation summary

to parents:

no later than the next business day

or the next day the child is in care

Parent Notification Requirements

Obtain parental signature and date on LIC 9224 –

Acknowledgement of Receipt of Licensing Reports, or other

written statement as a receipt

Keep a receipt in the child’s file

Page 15

Page 16: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Reporting and Notification Requirements 8/4/2011

Parent Notification Requirements

When you enroll a new child,

provide parents copies of:

Summary of accusations

to revoke your license

Reports of

noncompliance meetings

Reports that document a Type A

violation received during the

prior 12 months

Obtain parental signature and

date on LIC 9224 or other

written statement as a receipt

Keep a receipt in the

child’s file

Failure to comply with this

will result in citation

Page 16

Page 17: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Physical Plant Requirements 8/4/2011

PHYSICAL

PLANT

REQUIREMENTS

Fire Safety

Fire extinguisher must be:

2A10BC or larger

Accessible in case of emergencies

Maintained in compliance with

State Fire Marshall standards

Fire Safety

Smoke detectors must work properly

Fire and disaster drills required every six months

Fire inspections are required for Large Family Child Care Homes

Emergency Disaster Plan LIC 610A

Child Care Advocate Self Assessment Guide

Fire Pre-Inspection Request LIC 9092

Page 17

Page 18: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Physical Plant Requirements 8/4/2011

Pools and Other Bodies of Water

Pools, spas, ponds, fountains,

streams, rivers, lakes, and other

bodies of water must be made

inaccessible

Children shall never be left

unattended in these areas

Pool Fencing Requirements

5-foot safety fence

Cannot be climbed

Must be able to see through fence

No openings more than four inches

Must meet federal, state

and local standards

Self-latching gate

Swing away from the body of water

Pool or Spa Cover Requirements

Cover must:

Be locked securely in place

Withstand the weight of an adult

Page 18

Page 19: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Physical Plant Requirements 8/4/2011

Hazardous Objects

in the Home

Hazardous Objects in the Home

Firearms and poisons must be locked

Ammunition locked and stored separately

Detergents, cleaning compounds, medicines, and other toxic

items which could pose a danger if readily available to children,

shall be stored where they are

inaccessible to children

Remove all poisonous plants from home

Examples of Locks

Key Lock

Padlock

Page 19

Page 20: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Physical Plant Requirements 8/4/2011

Examples of Latches

Barricades

Items Not Permitted in a

Licensed Facility

Infant bouncers

Baby walkers

Saucer chairs

Johnny Jumpers

Page 20

Page 21: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

General Information 8/4/2011

GENERAL

INFORMATION

Limitations of the License

Capacity is the maximum number

of children at anytime for whom

care can be provided

License is issued to a specific

licensee at a specific location

Licenses are not transferable

Limitations of the License

Any changes to the home must be

made in consultation with CCL

Any structural changes, remodels,

and additions must be reported

to CCL

Notify CCL 30 days in advance of

an address change

Page 21

Page 22: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

General Information 8/4/2011

Inspection Authority

Licensing Agency has the

authority to:

Conduct unannounced Inspections

Inspect facilities that provide care and supervision

Interview Children

Interview Staff

Review Records

Evaluation Process

Once licensed, the home:

Must be in substantial compliance

Deficiencies are cited to protect

the children in care

Plans of correction are developed

Civil penalties may be assessed

Title 22 Regulations

Civil Penalty Assessments

Not Obtaining Criminal Record Clearances

$100 per person per day (Max. 5 days first time)

2nd violation in 12 months:

$100 per person per day up to 30 days or $3,000

Page 22

Page 23: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

General Information 8/4/2011

Civil Penalty Assessments

Not Meeting Parent Notification Requirements

(Notice of Site Visit and Licensing Reports)

$100 immediate civil penalty

Not posting documents required by Licensing Program Analysts

Not having signed proof of receipt of

certain documents in the child’s file

Civil Penalty Assessments

The following violations have been determined by the legislature

to be very serious and warrant a civil penalty of $150 per day

until corrected:

Absence of supervision: A child left unattended; a child

supervised only by a person under 18 years of age; a child

wandered away due to lack of supervision

Civil Penalty Assessments

Other serious violations include:

Accessible bodies of water

Refused entry of authorized licensing staff

Presence of an excluded person:

an individual that has been ordered off the premises

Violation that results in the illness, injury

or death of a child in care

Page 23

Page 24: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

General Information 8/4/2011

Unlicensed Family Child Care

Operating without a license is:

A misdemeanor

Subject to a

$200 per day civil penalty

May also be punishable by

a fine or imprisonment

Common Problem Areas

Child Care Advocate Program

Common Problem Areas

Landlord/Tenant Issues

Homeowner’s Association

Impact on Neighborhood

Zoning Requirements

Child Care Advocate Program

Page 24

Page 25: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

General Information 8/4/2011

Don’t Forget!

A license is not granted automatically

All requirements must be met before a license is granted

Determine whether there is a need for

child care in your area

Contact local resource and referral agencies

http://www.rrnetwork.org/

Resource and Referral Agencies

Resource and Referral Agencies serve an important role for both parents

and child care providers. Sharing your information with the local R&R will

allow you to receive information of supportive services available to your

child care program.

Click on the appropriate box to share your information with the

local Resource and Referral Agency.

Thank You for sharing your information with

the local Resource and Referral Agency.

Click on the CONTINUE button to resume the orientation.

Click on the BACK button to make any changes.

Page 25

Page 26: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

General Information 8/4/2011

Your information has not been shared with

the local Resource and Referral Agency.

Click on the CONTINUE button to resume the orientation.

Click on the BACK button to make any changes.

After You Are Licensed

Once licensed,

you can begin advertising

Include license number

on all advertisements

Licenses are a privilege

Your responsibility to know and

comply with all regulations

Security Warning

Ask to see ID badge before

letting a Licensing Program

Analyst into your home

Beware of people who call on

the phone and say they are from

licensing and then ask you

to buy a product

Page 26

Page 27: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Application Process 8/4/2011

APPLICATION

PROCESSFamily Child Care Home License Application (LIC 279)

Additional Information for FCCH License Application form

Licensing Process for

Small Family Child Care Home

Complete this online orientation

Obtain application

Submit a completed application with required fee

Home should be ready for inspection before it is sent

Wait for welcome letter with assigned facility number

Licensing Process for

Small Family Child Care Home

Submit fingerprints through Livescan or transfer existing

clearances for all adults living or working in the home

Schedule pre-licensing visit

Home must meet Title 22 requirements

A license is granted only after all requirements are met

Page 27

Page 28: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Application Process 8/4/2011

Licensing Process for

Small Family Child Care Home

Application process takes about 60 to 90 days

Application can also be obtained through R & R’s

Some R & R’s may have programs to help with the “start-up” of

the Family Child Care Home

Licensing Process for Large

Family Child Care Home

In addition to the Small Family Child

Care Home requirements:

Each applicant must show proof of

one year experience

As a Family Child Care Home licensee, OR

As a teacher or higher of a licensed

Child Care Center

Application Fees

Submit a check or money order payable to the

Department of Social Services

with the application

All application fees are non-refundable

Current Fee Amounts

Page 28

Page 29: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Application Process 8/4/2011

Application Fees Current Fee Amounts

Annual fee is the same amount

as application fee

Late fees may be charged

You will receive a yearly billing

Application Forms

Application for a Family Child Care

Home (LIC 279) Download Form

Application For Family Child Care

Home License (LIC 279)

Page 29

Page 30: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Application Process 8/4/2011

Application For Family Child Care

Home License (LIC 279)

Application For Family Child Care

Home License (LIC 279)

Application For Family Child Care

Home License (LIC 279)

Page 30

Page 31: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Application Process 8/4/2011

Completed Forms

Make sure the form you submit

has an original signature

Form submitted with corrections

will not be accepted

Keep copies of all completed forms

for your records

Current Children in Your Home Application for

Family Child Care License (LIC 279B) Download Form

Children’s names

are confidential

Criminal Record Statement

(LIC 508) Download Form

Completed by each adult

(18 years or older), living

or working in the home

Failure to disclose a prior

criminal background will

result in an automatic denial

of an exemption request

Page 31

Page 32: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Application Process 8/4/2011

Criminal Record

Statement (LIC 508)

The back is

utilized to provide

detail of prior

criminal convictions

Provide

original signature

Statement Acknowledging Requirement to

Report Suspected Child Abuse (LIC 9108) Download Form

Emergency Disaster Plan for Family Child Care

Homes (LIC 610A) Download Form

Provide emergency

number in addition

to 911

**refer to your local telephone

directory for numbers

Page 32

Page 33: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Application Process 8/4/2011

Emergency Disaster Plan for Family Child Care

Homes (LIC 610A)

Emergency Disaster Plan for Family Child Care

Homes (LIC 610A)

Emergency Disaster Plan for Family Child Care

Homes (LIC 610A)

Page 33

Page 34: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Application Process 8/4/2011

Facility Sketch (LIC 999A) Download Form

Interior Floor Plan must

include locations of:

Areas used by children

Off limit areas

Fire Extinguisher

Emergency Escape Route

Electrical Shut Off

Facility Sketch (LIC 999A)

Exterior Floor Plan must

include locations of:

All existing shed or building structures

Pools/spas or other bodies of water

Fences or walls

Marked exits

Gas and water shut-off valves

These forms are required

Application(LIC 279)

Sketches(LIC 999A)

Criminal

Record

Statements(for all adults)

(LIC 508)

Emergency

Disaster

Plan

(LIC 610)

Abuse

Reporting

Form

(LIC 9108)

Page 34

Page 35: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Application Process 8/4/2011

Additional items Required

with your Application

Application Fee

T.B. test result for all adults in the home

Proof of enrollment or certificates of completion for

15 Hours of Health & Safety Training

Additional items Required

with your Application

Proof of Experience if applying for a

Large Family Child Care Home

Printed Certificate of Completion for this Online Orientation

Pre-licensing

Readiness Guide (LIC 9217) Download Form

Page 35

Page 36: Introduction 8/4/2011 - calsocserv.org · Post LIC 809 (Facility Evaluation Report) or LIC 9099 (Complaint Investigation ... Emergency Disaster Plan LIC 610A Child Care Advocate Self

Application Process 8/4/2011

Department of Social Services

Community Care Licensing

You have successfully completed the

Family Child Care Home Licensing Orientation!

Print your certificate of completion from the main course page.

Please take a moment to give us your thoughts.

Click here to take our Online Survey

Page 36