Introduction

About NOS

Objectives and Elements

The Menu

Other Features

Offices Assisted

Case Studies

Ending

NOS's Technical Assistance Program:

Supporting and Empowering Program

Offices

Learning ObjectivesIntroduction

About NOS

Basic Elements

The Menu

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Program offices have some, but not all, of the skills to make full use of the Web or to seize opportunities.

A dedicated support system can empower program staff to initiate bold Web projects and consider new ways of executing established plans.

A support system brings considerable economies of scale to the institution.

A support system should include all aspects of Web development.

NOS: A Decentralized Institution Introduction

About NOS

Basic Elements

The Menu

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Offices Assisted

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Ending

Web sites are the responsibilities of program offices. Program offices:

have considerable latitude in Web development. vary considerably in emphasis on Web communication. vary considerably in staff focused on Web development.

NOS supports an integrated Web team. Evolved informally – “knocking on the door.”

Objectives and Principles of the Program Introduction

About NOS

Basic Elements

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To provide a full support system to program offices. To work directly with program offices in applying that system.

To build capacity in NOS program offices.

Basic ElementsIntroduction

About NOS

Basic Elements

The Menu

Other Features

Offices Assisted

Case Studies

Ending

We provide the support throughout the project. Offices:

choose what support skills and services they want. have ownership, provide all content and do the day-to-day work. make all programmatic and policy decisions.

We offer counsel and opinions when appropriate.

We implement “one time” capabilities. (e.g., search engines, javascript navigation, databases)

The Focus Is PeopleIntroduction

About NOS

Basic Elements

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Training (formal and informal) is a critical element

Participating offices must commit to priority and time Continuing interaction is encouraged Ideas from program staff are incubated Vision on final product --> high motivator

The Support MenuIntroduction

About NOS

Basic Elements

The Menu

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Offices Assisted

Case Studies

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All aspects of site planning including outlines and storyboards Editorial framework and policies Professional graphics arts Page layout and design, page templates Advanced features (search engines, javascript, databases) DoC and NOAA policies ‡ standard pages, footers, etc. Photoshop and video production Quality control Prototype and public Web servers Web statistics--------------------- Training in many of these capabilities Three fully equipped visitor workstations

Flexible Support to Fit Different NeedsIntroduction

About NOS

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Offices choose what they need from the menu. Highest demand:

planning servers

Other high demand areas: graphics arts, advanced features

Done quietly: DoC and NOAA policies, back pages quality control

Economies of Scale and Headache ReductionIntroduction

About NOS

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Takes advantage of large technology economies of scale.

Not all offices have all skills or the time to follow policies.

Centralizes specialized skills.

Tough problems for learners can be easy for specialists.

We can jump start projects and keep them moving.

Going BeyondIntroduction

About NOS

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Program staff can consider larger

initiatives.

Projects can be undertaken that would have been dismissed.

Advanced features can be incorporated.

New techniques can be implemented.

Unified approaches can be evaluated and deployed.

The Hidden Benefit: An Active NetworkIntroduction

About NOS

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Other Features

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Creates a central PLACE (home) for a network Program staff “drop by” for questions (and answers!) A two way street --> they share new techniques with us Always an interested ear; or two; or four; or more

Offices Assisted in Last Four YearsIntroduction

About NOS

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Two to four projects every year: Office of Coast Survey (Main site) Office of Response and Restoration (Main site) National Marine Sanctuaries (Main site, specialty site) Nat. Estuarine Res. Reserves (Main site, specialty site) National Centers for Coastal Ocean Science (Main site) Coral Reef Program (Main site, specialty site, Intranet site) International Programs Office (specialty site) Special Projects Office (specialty site) Office of the AA (specialty site)

Currently: OCRM (specialty site)

Case Study 1. Quick Customized Planning Office of Response and Restoration

Introduction

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Redesign of entire Web site Moving to content management Detailed planning process --> complete storyboard Design of database for content management system Ended with planning --> now being implemented

Case Study 2. Rotational Assignment Program Office of Coast Survey

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Six month assignment in our offices --> a place to go Complete redesign of OCS Web site Regular consultation with our staff Web usage doubled in first year

Case Study 3. Specialty Work Coral Reef Program: CoRIS Glossary

Introduction

About NOS

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NESDIS staff responsible for glossary. Developed database driven glossary with imagery. Used our workstations for data entry and final deployment Glossary expands with hundreds of new terms each quarter

We Are Always LearningIntroduction

About NOS

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We must incorporate TAP into our fiscal year program plan. We will survey offices in September for intentions. We will provide outsourcing options for certain capabilities.

What We Hope You Have LearnedIntroduction

About NOS

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Decentralization does not have to mean “hands off” Program offices will seek assistance, if it is unthreatening There are economies of scale in many Web site functions Economies of scale are greatest in specialty areas