introduction in the ucdtoolbox (dutch talk during chi café on april 5, 2012)
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UCDtoolbox.com Vind en gebruik de juiste methoden
voor User Centered Design projecten
Chi-Café 5 April 2012 Amsterdam @tristanweevers @ucdtoolbox
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UCDtoolbox.com De praktijk van UCD
Gereedschappen voor UCD
Gereedschap selectie
UCD Toolbox
Zoeken
Publiceren
Ontwikkeling
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Nieuw ICT systeem Nederlandse politie
http://www.sezen.nl/wp-content/uploads/2011/12/Politiecomputer1.jpg
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Nieuw ICT systeem Nederlandse politie
• Tijd achter t bureau van 30% naar 60% • Gemiddelde wachttijd: 1 uur/dag • Geen toegang tot nationale gegevens
Waarom? • Geimplementeerd met bekende problemen • Eindgebruikers niet betrokken in ontwikkeling • Bestaande kennis was niet (juist) ingezet
Source: http://www.uselog.com/2011/06/60-of-time-spent-on-paperwork-due-to.html
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Veranderende markt
48% product returns “No Fault Found” $13,8 miljard in VS (2007)
(van Kuijk, 2010; Den Ouden, 2006; Steger, 2007)
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Veranderende markt
Voorbeeld: Serie van 10M producten 0,5% wordt terug gestuurd 50% werkt perfect: 25.000 producten Kosten voor een helpdesk belletje: €10 Kosten voor customer service: €250.000 Note! - Alleen helpdesk - Geen onderzoek, rapporten, terugsturen - Brand image schade, lagere verkopen etc..
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Veranderende markt
• Snellere technologische ontwikkeling
• Toenemende product complexiteit
• Toenemende eisen van gebruikers
• Toenemende diversiteit in gebruikers
• Snellere ontwikkelingscycli
• ...
(van Kuijk, 2010; http://www.useit.com/papers/focusgroups.html)
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User Centered Design proces?
Uitdagingen:
• Procedures
• Vraagstellingen
• Opnemen
• Analyzeren
• Documenteren
• Communiceren
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GEREEDSCHAPPEN VOOR UCD. Maar we hebben allerlei
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‘Gereedschappen’ voor UCD
• Methoden, tools, technieken, documentatie...
• Belangrijk voor goede ontwerpbeslissingen
• Verkeerde gereedschap -> verkeerde beslissing
• Verkeerd gebruik -> verkeerde beslissing
(van Kuijk, 2010; http://www.useit.com/papers/focusgroups.html)
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Voorbeelden van gereedschappen
Questionnaire Focus Groep User Test
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Voorbeelden van gereedschappen
dined.io.tudelft.nl UI-patterns.com Attrakdiff.de
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Meer dan 300 gereedschappen!
- Hoeveel ken je?
- Hoeveel gebruik je?
- Wanneer inzetten?
- Wanneer nieuwe?
- Hoe zoek je?
Waar zijn ze?
(Stanton, 2004, 2005; Wilson, 2010)
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40+ collecties
(Tidball, awaiting publication; Weevers, 2011)
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Andere bronnen
(Tidball, awaiting publication; Weevers, 2011)
Papers
Phd Theses
Books
Corporate Websites
Blogs
On line forums
Overal en nergens!
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Nuttige collecties
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Nuttige collecties
(Weevers, 2011)
Bekendheid: 20%
Gebruik: 2% (10% van 20%)
Aanname:
50% van de collectie wordt daadwerkelijk gebruikt
Hypothese: 1% van alle gereedschappen die ontsloten worden via on-line collecties worden ook daadwerkelijk gebruikt
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http://qultureshoq.files.wordpress.com/2011/11/frustration.jpg
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GEREEDSCHAP SELECTIE. Het opnieuw uitvinden van
Literature
Interviews
selectie
Concept1
Concept n
Concept 6
Final Design
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Selectie procedure
Begin met wat je weet van je je eigen situatie • Object Type
• Physical product, interface, environment, ...
• Doel • Gain knowledge, design concepts, simulate, evaluate
• Beschikbare middelen • User access, available time and staff, ...
• Additionele criteria • Your participants, study location, ...
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Interface ontwerp conceptuele oplossingen feb 2011
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Interface ontwerp versie ChiSparks juni 2011
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Interface ontwerp versie september 2011
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Interface ontwerp uiteindelijk ontwerp februari 2012
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UCD TOOLBOX. Gereedschappen zoeken in de
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Zoeken en uitvoeren van gereedschap
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Zoeken en uitvoeren van gereedschap
Fast filtering • Product type • Goal • Resources • Additional Criteria
• See results immediately
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Zoeken en uitvoeren van gereedschap
Decision support • Coach, not expert • Filters, descriptions, examples
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Zoeken en uitvoeren van gereedschap
High quality info • Written by professionals • Reviewed by experts • Discussions by users
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Zoeken en uitvoeren van gereedschap
Actionable information • Step-by-step instructions • Optimization options • Downloads
• Search for a professional
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Zoeken en uitvoeren van gereedschap
Community powered • Share, discuss • Review, develop
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Zoeken en uitvoeren van gereedschap
Future proof • One single place • Up-to-date
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UCD TOOLBOX. Gereedschappen publiceren in de
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Publiceren van gereedschap
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Publiceren van gereedschap
Free publishing • Sharing is central • Even for paid tools
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Publiceren van gereedschap
Copyright • You are the author • Link to your profile • Like publishing a paper
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Publiceren van gereedschap
High impact • Faster dissemination • Higher uptake
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Publiceren van gereedschap
Hassle free • Templates and instructions • Consistent and comparative
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Publiceren van gereedschap
Test & refine • Feedback while creating • Improve your work • Tool Creation Plan
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Publiceren van gereedschap
Feedback loop • Keep involved after publishing • See examples • Join in discussions • Improve your work
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UCD TOOLBOX. Ontwikkeling van de
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Korte termijn plannen
Technische ontwikkeling
• Juni v0.2: Visueel filteren met animations
• September v0.4: Gesloten beta met basisfuncties en discussie
• October v0.6: Testresultaten en eerste ‘Creation Plan’ versie
• December 2012 v0.8: Publieke beta met 50 kaarten
Content ontwikkeling
• Zojuist: Pilot test van 3 kaarten
• Binnenkort: critical mass van 10 kaarten
• September: critical mass van ~35 kaarten
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Bijdragen?
Gezocht: • TechDev’s: HTML5 front-end, apps (iOS, Android) • Beta Testers: hoe kunnen we het platform verbeteren? • Example creators: aanleveren van voorbeelden hoe jij een
methode hebt ingezet • Content reviewers: reviewen van content • Content auteurs: publiceren over gereedschap (sept 2012) • LinkedIN discussiegroep: http://linkd.in/UCDtoolboxgroup
> Contact Me!
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In de tussentijd...
www.bit.ly/ucdmccs
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UCDtoolbox.com Dankjewel! Vragen?
Chi-Café 5 April 2012 Amsterdam @tristanweevers @ucdtoolbox