Introduction

• In this e-learning, we will study Shangri-La Hotel to determine if you know how to connect wat you've learnt in the textbook (about The Hospitality Industry as well as Customr Service) to what is going out in the world.

Shangri-La Hotel, Singapore

Introduction

• Catering to your every need• Shangri-La Hotel, Singapore, offers an

extensive range of services and facilities, supported by an experienced staff.

Facilities

• Business Centre• Complimentary WiFi and broadband Internet

access• Facilities for the Physically Challenged• Hair / Beauty Salon• Non-smoking Rooms• Parking Facilities• Safe Deposit Box

Services

• Butler Service in Suites (Valley Wing)• Complimentary Shoeshine Service• Photo Processing Service• Postal / Courier Service• Express Check-in and Check-out Services• Laundry and Valet Service

Children

• Babysitting / Child Care

Travel & Transportation

• Airport Transfer• Car Rental Service• City Shuttle Service• Taxi and Limousine Service

Shops and Food & Beverages

• Shops– Florist– Foreign Exchange Counter– Gift Shop

• Food & Beverages– 24-hour In-Room Dining– 6 Restaurants and 2 Bars– Lobby Lounge– Pastry Shop

Business Centre– The Business Centre at Shangri-La Hotel, Singapore,

offers many business amenities for the discerning executive traveller.

– Business amenities include:– Local and Worldwide Courier Services– Workstations– Laptops– Meeting Rooms– Secretarial Services– Printing of Business Cards and other Stationery