introduction to business © thomson south-western chapterchapter human resources, culture, and...

Introduction to Business© Thomson South-Western

ChapterChapterChapterChapter

Human Resources, Culture, and Diversity

8-18-1 Human Resources Basics

8-28-2 Managing Human Resources

8-38-3 Organizational Culture and Workforce Diversity

88

Chapter 8

Slide 2Introduction to Business

© Thomson South-Western

LESSON 8-1LESSON 8-1

Human Resources Basics

Goals Describe the nature of today’s

workforce. Identify important goals and activities of

human resources.

Chapter 8



Key Terms

workforce downsizing outsourcing

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THE U.S. WORKFORCE

All people 16 years and older who are employed or looking for a job

More than 140 million people have full-or part-time jobs

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THE CHANGING WORKFORCE Education and training

High school education Special training Basic skills and a willingness to work hard

Compensation High paying jobs Low paying jobs

Type of Work Working with machines and technology Working mainly with people and information

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TYPES OF JOBS

Classified by industry Service-producing industries Goods-producing industries

Classified by occupation White-collar jobs Blue-collar jobs

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INDUSTRY CATEGORIES

Service-producing industries Personal and business services Retail and wholesale trade Finance, insurance, and real estate Government Transportation, communications, and

public utilities

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INDUSTRY CATEGORIES

Goods-producing industries Construction Manufacturing Mining Agriculture

(continued)

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OCCUPATIONAL CATEGORIES Professional Business and financial operations Service Construction and extraction Installation, maintenance, and repair Transportation and material moving Sales and marketing Management Office and administrative support Farming, fishing, and forestry Production

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EMPLOYMENT PROJECTIONS FOR OCCUPATIONAL CATEGORIES

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CHANGING JOB REQUIREMENTS Consumer preferences Business cycles New technologies Business competition

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>> C H E C K P O I N T

What are several strong influences on changes in the workforce?

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HUMAN RESOURCES OVERVIEW Human resources are the people who work

for a business Management and employees Full-time and part-time workers Temporary workers and long-time employees

Human resources department Human resources management in small

businesses

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Human Resources Goals

1.1. Identify the personnel needs of the company.

2.2. Maintain an adequate supply of people to fill those needs.

3.3. Match abilities and interests with specific jobs.

4.4. Provide training and development to prepare people for their jobs and to improve their capabilities as job requirements change.

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Human Resources Goals

5.5. Develop plans to compensate personnel for their work.

6.6. Protect the health and well-being of employees.

7.7. Maintain a satisfying work environment.

(continued)

Chapter 8



Human Resources Activities

Planning and staffing Job analysis Recruitment and selection Job placement

Performance management Performance assessment Performance improvement Managing promotions, transfers, and terminations

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Human Resources Activities

Compensation and benefits Wage and salary planning Benefits planning Payroll, benefits, and personnel records

management

Employee relations Health and safety planning Labor relations Employment law and policy enforcement Organizational development

(continued)

Chapter 8




What are the major goals of human resources?

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Managing Human Resources

Goals Identify important planning and staffing

activities. Describe compensation and benefits

plans. Recognize the goals of performance

management.

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Key Terms

job analysis compensation salary and wages benefits incentive systems

promotion transfer termination

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HUMAN RESOURCES PLANNING AND JOB ANALYSIS Classifying employees Determining job requirements

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HUMAN RESOURCES RECRUITING AND HIRING The application process New employee orientation

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LOCATING PROSPECTIVE EMPLOYEES

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Why do human resources personnel need to study jobs before beginning the hiring process?

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COMPENSATION AND BENEFITS Compensation methods

Time wage-paid by the hour Straight salary-paid a specific amount each week Commission-pay based on sales Piece rate-pay based on production Base plus incentive-salary or wage plus extra pay

for sales

Employee benefits

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List three types of incentive systems for employee compensation.

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PERFORMANCE MANAGEMENT Employee evaluation

The evaluation process The evaluation conference

Promotions, transfers, and terminations

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What is the purpose of an evaluation conference?

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Organizational Culture and Workforce DiversityGoals Recognize factors that contribute to an

effective organizational culture. Describe the benefits of diversity to an

organization, individuals, and society.

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Key Terms

organizational culture work environment labor union diversity glass ceiling

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DEVELOPING AN EFFECTIVE CULTURE Work environment Work-life relationships Employer-employee relations Labor unions

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What are some ways that companies help employees meet personal demands outside the job?

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WORKFORCE DIVERSITY

Diversity in the United States and throughout the world

Benefits of diversity Organizational benefits Individual benefits Societal benefits

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FEDERAL LAWS REGULATING DISCRIMINATION The Civil Rights Act of 1964 The Age Discrimination and

Employment Act of 1967 The Americans with Disabilities Act

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DEVELOPING A DIVERSE ORGANIZATION1.1. Develop a written commitment to diversity.

2.2. Have the full support of top executives.

3.3. Review evidence of diversity in the company.

4.4. Update policies and procedures.

5.5. Provide continuing diversity education.

6.6. Recognize and celebrate diversity.

Chapter 8




Identify several organizational, individual, and societal benefits of diversity.

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