Introduction to Collaboration Anywhere

Shaun Robinson, Systems Engineer

Mobile Desk Open Conference

Collaboration Solutions Must Adapt To The Realities Of The Agile Era

Networkscontinue

to evolve

Peopleare changing

Placeswhere people

work are evolving

Teams working together to reach a common goalCollaboration

• Collaboration tools

• Soft clients

• Endpoints

• Collaboration architecture

• Remote access

• Cloud architecture

• Preferred architecture

• Q&A

Agenda

Tools For Successful Collaboration

Shift to Pervasive Team Collaboration

WORKSTYLES & COLLABORATION TOOLSCisco

Collaboration Cloud

Conferencing

Audio, video, web

Structured meetings

Real-time

Shared content

Pervasive Team Collaboration

Persistent conversations

Small team collaboration

Time-shifted

Iterative

Unified

Communications

Phones and IM

Premises-based communications

Real-time

Messaging and calling1:1

Teams

ClientsJabber for Rich Real-time Communications

All-in-one UC application Collaborate from any workspace

Presence and IM

Voice, video, and voice messaging

Desktop sharing and conferencing

PC, Mac, tablet, and smartphone

On-premises and cloud

Integration with 3rd party productivity tools

JabberConsistent and Compelling User Experience

Windows Mac iOS Android

AudioConferencing

Video Conferencing

WebConferencing

Meeting Technology Is Still Very Segregated.

Team Productivity ValueCustomer Adoption

Mostly Cloud based

Often multiple providers

Pay per minute/uncontrolled

Complex PIN codes

Regulatory issues

Mostly Cloud based

Includes VOIP, video

Flexible offers

Easy to join from PC, mobile

Mostly On-premise

Endpoint dependent

Limited mobile access

Highest bandwidth

Limited Scalability

Web Conferencing

Video Conferencing

AudioConferencing

Meeting

shaurobi@acecloud.webex.com

https://acecloud.webex.com/meet/shaurobi

One Meeting

Hear > See > Share

Desktop

Collaboration

3rd Party Standards Based

Telepresence Endpoints

WebEx Desktop

& MobileJabber Desktop

& Mobile

S4B/Lync

Collaboration Meeting Room

Cisco TelePresence

Endpoints

Instantly create a place to work together

Cisco SparkFor Agile Team Collaboration

An app that instantly creates

a place for teams to work

together, where their work

can live, and a way to stay

connected to it all

Persistent messaging and file

sharing

See and hear everyone and everything

Superior business class experience

Cisco Spark

Today Just

Announced!Future

Team

Collaboration

client

Hybrid ServicesDirectory – Calendar - Call

+

One

ExperienceMessaging – Meeting - Calling

New Hybrid

Services+Platform/API

Enhancements

BRKUCC-2675 –Understanding Cisco Cloud and Hybrid Collaboration – Vanessa, Wed @ 4:30

Cisco Spark and WebEx T30• Hosts can now automatically create a Cisco Spark room after any WebEx

meeting to easily keep the teamwork going

• The Spark room is populated with the meeting participants and the meeting title

iOS dramatically

better on Cisco

networks

Enterprise voice

integration with iPhone

Seamless collaboration

for mobile workers

Cisco/Apple Partnership

BRKCOL-2010 – Understanding Apple and Cisco Integration – 4pm today with Jeremy Laurenson

Endpoints

UTILISATION OF VIDEO BASED ON ENDPOINTSBENEFITS OF VIDEO

Increased efficiency

and productivity

Expedited

decision making

Reduced

travel costs

Increased impact

of decisions

Video Is Important, Great Experiences Drive Higher Adoption

Based on analysis of Cisco internal ACE traffic patterns in March and April of 2015

AVAILABITYAVAILABITY UTILISATION UTILISATION

Soft Clients & Mobile Personal TelePresence

94% 88%

87% 87%

Broadest Reach Best Experience

Wainhouse Research Study

SX20 SX80SX10

MX200 G2MX300 G2MX700MX800IX5000

DX70DX80 DX650 8800 7800

Smart+Connected Personalised Spaces for Personal Spaces

AdministrationInternationalisation &

LocalisationRole Based Access Control

Reports & Business

Intelligence

Check-in using mobile/IP Phone• At check-in user’s digital and comfort

settings take effect

• Calendar, RSS feeds etc. show on

personal signage

• IP Phone extension updates, personal

signage displays pictures, calendar,

RSS feeds etc.

Use the IP phone to

• Confirm / Cancel / Extend the

reservation

• Manage space resources

View meeting & Join webex with one-click

Experience

• View neighbourhoods (zones) on floor

plan

• View available/in-use workspaces

• Locate colleagues, searching by

name/id to see where they are sitting

• View Jabber Status of colleagues

Locate

• View Office/cubicle space availability

• Quick select from among the favorites

• Search based on workspace attributes

like type, equipment

• Reserve one time or over multiple days

Reserve

Integration Interfacesv2007, 2010, 2013 CUCM v8.x, or later

Crestron

A/V Controller IEC 4610/32 Directory

Services

SMTP BMS Gateway

Administration

interfaceWeb Portal

End user interfaces (Accessed within Intranet)

Kiosk/SignagesRoom

PanelsIP Phone Web Portal Smartphone

High Level Solution Architecture for Cisco Smart+Connected Spaces

Cisco Middleware Platform

Smart+Connected Spaces Software

Abstraction layer

Adapters

DB

Tools For Designing And Optimising Collaborative Workspaces

projectworkplace.com

Design

Smart+Connected Workplace

Scheduling | Wayfinding | Analytics | Energy Management

Optimise

Boardroom

Pocket

Cisco Hybrid

Cisco Collaboration Architecture

CiscoCollaboration

CloudCisco Spark Service

Message | Meeting | Call

UnifiedCommunications

CustomerCare

Conferencing

Cisco Collaboration Edge Architecture CiscoOn-Premises & Partner Hosted

HCS

How Do We Extend This?

Third-Party Solution

PSTN /

ISDN

Internet

MPLS WAN

Headquarters

Remote Site

Integrated Services Router

Endpoints

Mobile/Teleworker

Applications

Unity Connection

TelePresence Management Suite

PrimeCollaboration

Expressway-C

DMZ

Collab Edge

Integrated/Aggregated Services Router

Expressway-E

Conferencing

TelePresence Server Conductor

Instant Message and Presence

Unified Communications

Manager

Call Control

31

WebExCisco

Different Methods

Jabber uses Expressway to provide Mobile and Remote Access anywhere

Spark & Webex are cloud based, and as such mobility is inherent to the solution

Cisco

Collaboration Cloud

Internet

Remote Access Options

Unified CM

&

applications

Expressway

Firewall Traversal

AnyConnect

VPN

Anyconnect

• Layer 3 VPN Solution

• Secures the entire device and

it’s contents

• Any allows users access to any

permitted applications & data

Expressway

• Session-based firewall traversal

• Allows access to collaboration

applications ONLY

• i.e. Personal data not routed

through enterprise network

Branding Terminology DecodeCollaboration Edge

The umbrella term describing Cisco’s entire collaboration architecture for edge

... features and services that help bridge islands to enable any to any collaboration…

…collaborate with anyone anywhere, on any device….

Cisco VCS

Tandberg product line option providing advanced video and TelePresence applicationsIncludes VCS Control and VCS Expressway

Cisco Expressway

New product line option for Unified CM and Business Edition customers, providing firewall traversal & video interworking. Includes Expressway Core and Expressway Edge

Mobile and Remote Access

Feature available on both VCS and Expressway product lines with X8.1 s/wDelivers VPN-less access to Jabber and Fixed Endpoints

34

What Can A Jabber Client Do With Expressway?A Fully Featured Client Outside The Network

Launch a web

conference

Inside firewall (Intranet)

Outside firewall(Public Internet)

Collaboration

Services

DMZ

Access visual

voicemail

Instant Message

and Presence

Make voice and

video calls

Search corporate

directory

Share content

Expressway

E

Expressway

C

Unified

CM

35

Internet

Ex

isti

ng

Ne

w

DX Series

8800 Series

7800 Series

New in X8.5.2

New in X8.6.1

New in X8.6.1

Collaboration

ServicesInternet

• Easy to Deploy – Simply use the phone’s keypad to authenticate

• Easy to Manage – Phone can receive firmware updates and configuration changes remotely

• Easy to Use – The user experience is exactly the same outside the Enterprise as it is inside

Expressway Fixed Endpoint SupportNew in X8.5 and X8.6

UCM

Internal Network External NetworkDMZ

EXPWY-C EXPWY-E

MX

Series

Jabber EX

Series

C & SX

Series

VCS and Cisco Expressway Feature Comparison

Feature Comparison

Cisco

Expressway

Series

Cisco VCS

Family

Mobile and Remote Access Y Y

Business to Business Video Y Y

Business to Consumer / Public to Enterprise Access with

Jabber GuestY Y

Video Interworking (IPv4 to IPv6, H.323-SIP, MS H.264 SVC-

AVC, Standards-based 3rd Party Video endpoints)Y Y

Video / TelePresence Device Registration & Provisioning N Y

Video Session Management & Call Control N Y

Enhanced Security (e.g. JITC) N Y

37

Expressway X8 Scalability

Server Cluster

PlatformProxied

RegistrationsVideo Calls

Audio Only

Calls

Proxied

RegistrationsVideo Calls

Audio Only

Calls

Large OVA 5,000 500 1,000 20,000 2,000 4,000

Medium OVA 2,500 100 200 10,000 400 800

Small OVA

(BE6K)2,500 100 200 2,500 100 200

VCS

Appliance2,500 100 200 10,000 400 800

Note: Expressway C&E or VCS-C can be clustered across multiple BE6000s for redundancy

purposes, but with no additional scale benefit

38

Hub

Cisco Collaboration CloudSecure, Global Services Delivered By Cisco And Partners

Global Scale

Optimised for Collaboration and Content Distribution

Highly Availability, Performance/Speed

Multi-layer Security

Cloud Enabled, Natively.

CiscoSpark Platform

HTTPS Cisco Spark encrypts messages and files in transit via HTTPS, and at rest in the cloud and client-side.

Cloud Enabled, Natively.

CiscoSpark Platform

SRTP

Licensing Structure

M2

Everything

in M1, and:

• Host 25-party meetings

with screen sharing with

other Spark users

M3

Everything in M2, and:

• Host WebEx-powered

meetings with screen

sharing and with external

participants

• Personal Meeting Room

• Scheduled Meetings

M1

• Business-class

Messaging

• Room Moderation

• Management Portal

• SSO & Dir Sync

• Calendar Connector

• Call Connector

Free offer• Message +

share files with

anyone on

Spark

• 1:1 and 3-party

video calling

Hybrid Collaboration - Connecting Premises & Cloud, extending value

Cloud Services

Extending Value - Premises & Cloud

CustomerPrivate Cloud / On

Premises

Cisco Collaboration Cloud

Partner Collaboration Cloud

Public Cloud Services

ED

GE

Directory Future

Future ConnectorDirectory Connector

?

Messenger Cloud

CiscoCollaboration CloudWebEx Cloud

Integrating Premise and Cloud

Exchange Cisco UC

Calendar Connector Call Connector

Active Directory

Directory Connector

Directory Services

Cisco

Collaboration cloudHTTPS

Identity+SSO

Minimum Requirements

• Microsoft Active Directory

• Directory Connector installed on Windows Domain Server (2003,2008 R2 or 2012) with administrator user privileges

• Directory connector integrates with AD to retrieve user information and syncs with CIS

Expressway

Calendar Services

Exchange

Cisco

Collaboration cloud

HTTPS Requirements

• Spark paid offer (M1 or higher)

• @WebEx requires T29.13+ & PMR

• Expressway™ v8.7+ Connector

• Exchange 2010 SP3 / 2013 / O365

• TMS v15.1 to provide OBTP

How Do We Do This Easily?

Packaged Solutions and Validated Designs

Product features and releases

Build, validate and test

Public release and feedback

Preferred Architecture

IM&P CUC UC App Expy CUnified CM Conductor Expy E

Prime

CCX

Guiding Principles for Packaged Collaboration

Simplified Lifecycle and Delightful

Experiences for Partners and

Customers

(Design, Quote, Licensing,

Deployment, Management,

Application Functionality)

Experience Centric

Enhanced functionality with current

Cisco investments.

Simplify migrations & upgrades

Value Extended

Combine premise and cloud based

applications to best meet customer

needs.

Migrate applications to the cloud when

valuable for customers, partners,

Cisco.

Cloud Connected

Cisco Business Edition 6000S Purpose-Built for Small-Scale Deployments

Cisco® BE6000S scalable, single-box design

Simple, turnkey voice/IPT capabilities for all users

150 Users 150 VM/UM

Users50 Users/Group150 IM&P Users

150

Users

Cisco UCS® E160D M2 Software on Cisco 2921 ISR

Messaging

Cisco Unity®

Connection

Call Control

Cisco Unified CM

IM&P

Cisco Jabber®

Paging

Cisco Paging

Server

Provisioning

Management

Cisco Prime™

Collaboration

Server model:

Up to 150 users, 300 devices

Integrated blade server/router/gateway platform:

5 core UC apps (fixed config)

Add secondary server or use Cisco SRST for

redundancy

Preloaded with virtualisation and application software;

preconfigured core UC applications

License options (included in SKU):

25-user Cisco UCL Enhanced or Cisco UWL

Enhanced

Purchase add-on user/app licenses as needed

Single ordering SKUCisco Unified

Communications

Virtualisation Hypervisor

VMware

Video Conferencing

Cisco Business Edition 6000H/MBuilt for Medium-Scale End-to-End Collaboration Deployments

Customisable, Ready-to-use Platform with Many Application Choices

1000

Users

1000 VM

and UM

Users

1000 IM

and

Presence

Users

Advanced

and

Standard

50 Users

per Group

100

Agents

1000

Phones30 MCUs

10 HD Ports

per Instance

per VM

200 Audio,

100 Video,

Sessions

1000

Users

Call

Control

Cisco®

Unified CM

Messaging

Cisco Unity®

Connection

Management

Cisco

TelePresence

Management

Suite

Media

Processing

Cisco

TelePresence

Server

Control

Cisco

TelePresence®

Conductor

Emergency

Services

Cisco

Emergency

Responder

Contact

Centre

Cisco

Unified

CCX

Paging

Cisco

Paging

Server

Attendant

Console

Cisco

Unified AC

IM and

Presence

Cisco

Jabber®

Collaboration

EdgeCisco Expressway

and Cisco

TelePresence

VCS

Up to 1000 users, 2500 devices, 100 contact centre agents

Add second server for redundancy Preloaded with virtualisation and application software

- 1RU M model: 4 applications plus 1 management- 1RU H model: 8 applications plus 1 management

20HD video ports per server

Bundled 25-user license options included

Purchase add-on user and application licenses

Cisco UCS® C220 M3

Rack Server

Cisco Unified

Communications

Virtualisation Hypervisor

Scale-Up, Single-Server Solution

4 MCUs,

1 vCPU

VMware

Provisioning,

Management

Cisco Prime™

Collaboration

Record,

Stream Video

Cisco

TelePresence

Content Server

1 Recording,

1 Streaming,

2 vCPU

1000 users / 2500 endpoints

Best for Video Applications

Collaboration Meeting Room

integration (CMR)

For even more scale, seamlessly

migrate to BE7000M/H platform

150 users / 300 endpoints

Unified CM

Unity Connection

IM & Presence

WebEx Meeting Centre

Redundancy / SRST

1000 users / 1200 endpoints

Expressway-C

Contact Centre – up to 100

Agents

Video Applications

3rd Party Applications

BE6000S/M/H - Scale-up, Customisable DesignsStart Right-Sized, Scale with Growth, Migrate Seamlessly

Start BasicGrowth + Add Web Conferencing

More Growth + Add Video

Video Conferencing

Call

Control

Cisco®

Unified CM

Messaging

Cisco Unity®

Connection

Scheduling

Cisco

TelePresence

Management

Suite

Media

Processing

Cisco

TelePresence

Server

Control

Cisco

TelePresence®

Conductor

Emergency

Services

Cisco

Emergency

Responder

Contact

Centre

Cisco

Unified

CCX

Paging

Cisco

Paging

Server

Attendant

Console

Cisco

Unified AC

IM and

Presence

Cisco

Jabber®

Collaboration

Edge

Cisco

Expressway/

TelePresence

VCS

Provisioning,

Management

Cisco Prime™

Collaboration

Record and

Stream

*Cisco

TelePresence

Content Server

(Q2CY15)

Scale-Out, Multi-Server Solutions No maximum capacity - add server(s) to add more

users, devices, applications 20 HD video ports per server

Preloaded with virtualisation and applications software

Standard user/applications licenses, sold separately

Single ordering SKUs by model BE7000H

Cisco UCS® C240 M4SX

Rack-Mount Server(typically 5-10 apps for 5K users

and 3K-15K devices)

BE7000 Family for Large-scale Deployments

Cisco Unified

Communications

Virtualisation Hypervisor

Virtualisation

Software

BE7000M

Cisco UCS® C240 M4S2

Rack-Mount Server(typically 4-6 apps for 5K users

and 3K-15K devices)

OR

Large-scale

BE7000H

1000+ Users

3000+ Devices

8-10 Apps

Ideal for large-scale

Voice/IPT

Conferencing

Contact Centre

3rd-Party Apps

Different Capacities

On

-Pre

mis

e F

am

ily M

od

el

Op

tio

ns

Ba

sic

IP

T

to F

ull C

olla

bo

ration

Customer Size

BE6000 FamilyMaximum System Capacity

BE7000 Family

Large-scale

BE7000M

1000+ Users

3000+ Devices

4-6 Apps

Ideal for large-scale

Voice/IPT

Contact Centre

3rd Party Apps

Medium-scale

BE6000H

1000 Users

2500 Devices

8+1 Apps

Ideal for medium-scale

Voice/IPT

Conferencing

Contact Centre

3rd-Party Apps

Medium-scale

BE6000M

1000 Users

1200 Devices

4+1 Apps

Ideal for medium-scale

Voice/IPT

Contact Centre

3rd-Party Apps

Small-scale

BE6000S

150 Users

300 Devices

Core UC Apps Only

Ideal for small-scale

Voice/IPT

Point to point video

Common

Collaboration Software | Licensing Framework | Management tools | Seamless Migration

0-75 75-150 150-225 225-300 300-800 1000-2500 3000-5000+

Cisco Packaged Collaboration Solutions (Business Editions)Now Serving Companies of Every Size

What’s The Problem With Deployment?

Understanding, selling, buying, and

deploying Cisco Unified

Communications can be complicated

Documentation OverloadSRND, CVDs, SBAs, Install Guides, Deployment

Guides, Solution Guides, White Papers,

Configuration Guides, Design Guides, etc

Endless Part NumbersTypical BoM requires hundreds or thousands of

unique part numbers

Overlapping productsCUCM or VCS

MCU or TS

VCS or Expressway

Fuzzy VisionWhat products should I invest in

today, knowing they’ll be developed

and supported in the future?

Bottom

Line:

Collaboration Preferred Architecture (CPA)

• Preferred Architecture provides prescriptive design guidance that simplifies and drives design consistency for Cisco Collaboration deployments

• Preferred Architecture can be used as a design base for any customer using modular and scalable approach

• Preferred Architecture team provides feedback on solution level gaps to product teams

What products to use to enable users for Unified

Communications for simple deployments.

Prescriptive

recommendations

Concise

Documents

Tested best

practices

Preferred Architecture Strategy

• Collaboration Preferred Architecture is broken into four sub-systems which

• Makes the overall architecture easier to understand

• Allows products to be categorised based on function

• Within each sub-system create prescriptive architecture of recommended products and design best practices

Sub-Systems:

Call Control

IM&PConferencing Edge Applications

Endpoints

Bandwidth

Management

Enterprise Document Deliverable

PA Design Overview Cisco Validated Design

• Design Overview Document

• ~ 30 pages with an example BoM

• Detailed Design Guide

PA Leverages CVDs

http://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html

Third-Party Solution

WebExCisco

Conferencing Collab Edge

Applications

Internet

MPLS WAN

Headquarters

Remote Site

Mobile/Teleworker

TelePresence Server Conductor

Endpoints

Expressway-C

PSTN /

ISDN

Integrated/Aggregated Services Router

Integrated Services Router

DMZ

Unity Connection

TelePresence Management Suite

PrimeCollaboration

Expressway-EInstant Message

and Presence

Unified Communications

Manager

Call Control

60

Preferred Architecture and Design -- BRKCOL-2101Wed @ 8:30am with Sergio

Q & A

Meet the Expert2:30-4:30pm Wednesday

Continue the conversation using Cisco Spark

• Sign up free for Cisco Spark at http://www.ciscospark.com/

• Download the application from iOS App Store, Google Play Store, or from http://download.ciscospark.com/

• Visit the World of Solutions Cisco Spark area for demos

• Use Cisco Spark to continue the conversation or ask any additional questions with the speaker for this session. The room name is BRKUCC-1661

• How to get added to the Cisco Spark room for this session

• To opt in, send an email to collab_anz@cisco.com with the message “Please add me to the BRKUCC-1661 room”

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