introduction to e-governance
DESCRIPTION
This presentation introduces government efforts to make governance transparent.TRANSCRIPT
Intr
od
uct
ion
To
e-G
ove
rnan
ce –
By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
By PRATIK GohilSr. Lecturer, SVICS, Kadi.: Email [email protected] | Blog: p2gohil.blogspot.com
Introduction to E-Governance
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
GovernanceGovernance is the exercise of economic,
political and administrative authority to manage a country’s affairs at all levels.
The concept of Governance focuses on institutions and processes.
Governance
Way govt. worksSharing of
informationService delivery
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IK G
oh
il,
SV
ICS
, K
adi.
- Good Governance CorePrinciplesGood Governance has major characteristics of
Rule of lawTransparency and free flow of informationParticipationEquity and inclusivenessEffectiveness and efficiencyAccountabilityControl of corruptionBalances between growth and distribution; andPresent and future resource use
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IK G
oh
il,
SV
ICS
, K
adi.
Transparency: Core Principle It is widely recognized as core principle of
good governance.Transparency means sharing information
and acting in an open manner.Free access to information is a key
element in promoting transparency.Information must be timely, relevant,
accurate and complete for it to be used effectively.
Transparency is also considered essential for controlling corruption in public life.
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IK G
oh
il,
SV
ICS
, K
adi.
Initiatives to Enhance Transparency In IndiaRight to Information ActPublic Services BillCitizens Charterse-Governance
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IK G
oh
il,
SV
ICS
, K
adi.
-e GovernanceA comprehensive program at all levels of the
government to improve efficiency, transparency and accountability at the Government-citizen interface
Centralized Initiative, Decentralized Implementation
M :ajor parameters includeICT EfficiencyProductivityReachSharing of informationService deliveryWelfare
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AT
IK G
oh
il,
SV
ICS
, K
adi.
- : e Governance TargatedAgents
CitizensGovt.
Business
Government service delivery
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IK G
oh
il,
SV
ICS
, K
adi.
- : e Governance Information Access and Service Delivery modelsBroadcasting ModelCritical Flow ModelComparative Analysis ModelInteractive Service Model
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IK G
oh
il,
SV
ICS
, K
adi.
- : e Governance ComponentsI mplementation servicesStrategyE nabling technologiesHardwareC onnectivity infrastructureD atabase and applicationsI ntegration tools
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IK G
oh
il,
SV
ICS
, K
adi.
- : e Governance Framework
SeamlessFront office
Cus
tom
s
Pol
icin
g
Edu
catio
n
Heal
th c
are
Taxe
s
Rat
es
Lice
ncin
g
Imm
igra
tion
Com
mon
Reg
istrat
ion
Birt
hs D
eat
hs M
arria
ges
Policy Development and Evaluation
CommonInfrastructure
IntegrationEnabling
Mechanism
SpecificBusinessProcess
Virtual Integration of ServiceDelivery
Call CenterBusinesspartners
Mass mediae.g.. TV
Internetbased portal
Privateand
Voluntarysector
Shop-Front/walk inCenter
Paper basedCorrespondence
New and Existing Channels
Policies andStandards
Security Common Data Authentication Common
Applications Governance Communications
Network
Messaging Workflow Case
management Project
Management Common
Presentation Data Access Shared
KnowledgeBase
CompetencybasedKnowledge
UniqueFunctionDelivery
SeamlessBack office
GOIAgencie
s
StateAgencie
s
ServiceProvide
rs
GOIPortals
StatePortals
eIndiaPortal
Mobiles
Home PCs
Kiosk
DTV
Integrate d CSC
Citize
ns
Busin
ess
Middleware
Communicati on
Infrastructure
CentralDatabanks
Gateways
SecurityInfrastructur
e Integrated Service
Enabler
CitizenPortals
-E Biz
...Etc
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IK G
oh
il,
SV
ICS
, K
adi.
- : e Governance ApproachStart small, deliver value, scale fastEarliest application are the ones that
provide maximum visible benefitBusiness Process Re-engineering
examined instead of mere automation of existing manual process
Outsourcing the entire IT infrastructure to service the requirements relating to Hardware, Networks, Application Support, Database and OS Support, Help Desk and Processes relating to citizen interface
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IK G
oh
il,
SV
ICS
, K
adi.
- : e Governance ChallengesVery slow process with long growth periodExposed to risk of ever changing priority
due to changing Heads of GovernmentDepartments
Availability of connectivity, hardware but not the content
Skepticism from citizens due to delay in getting widespread tangible benefits
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IK G
oh
il,
SV
ICS
, K
adi.
- National e Governance Plan( )NeGP
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IK G
oh
il,
SV
ICS
, K
adi.
NeGP Vision“Make all Government services accessible
to the common man in his locality through Common Service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to
realize the basic needs of the common man.”
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PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
About NeGPLaunched in May, 2006 to improve public
service delivery NeGP Includes :
27 Mission Mode Projects (MMPs) Core infrastructure components - Service
Centers, Data Centers and Wide Area Networks
Web enabled delivery of services & service levels
Process re-engineering, change management and project management
Centralized Initiative - Decentralized Implementation
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AT
IK G
oh
il,
SV
ICS
, K
adi.
NeGP M ission Mode Projects(MMPs) Central (9)• Income Tax• Central Excise • Passports/Visa• Immigration • MCA 21• National ID / UID• Pensions• e-Office• Banking• Insurance
Integrated (7)• e-Biz• EDI • India Portal• CSC • NSDG • e-Courts• e-Procurement
State (11)• Agriculture• Property Registration• Land Records - NLRMP • Transport• Treasuries• Commercial Taxes• Gram Panchayats• Municipalities• Police - CCTNS• Employment Exchange• e-District
NeGP COMPONENTS
Policies, Standards and Guidelines Infrastructure(SWAN, CSCs , SDC )Support Infrastructure
Capacity Building and Training Awareness & Assessment Technical Assistance
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PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
NeGP Architecture
Web-enabled Anytime, Anywhere - Services & Information
SDC SWAN
100,000 CSC 27 MMPs
For Service Delivery
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PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
Core & Support InfrastructureCommon Service Centres (CSC)
More than100,000 tele-centers in 600,000 villages.
Broad band internet enabled connectivityImplementation through PPP
State Wide Area Network (SWAN)Secured network for Government workConnecting State HQs, District HQs, Blocks
HQsMinimum 2 Mbps Broadband Connectivity
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PR
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IK G
oh
il,
SV
ICS
, K
adi.
Core & Support Infrastructure(2)
State Data Centres (SDC) State of art Data Centers at each of 35
States/UTsHousing all applications and databasese-Delivery of G2G, G2C and G2B servicesState Portals, State Service Delivery Gateways
Capacity Building Scheme (CBS) Recruiting 400 Professional from marketConstituting State e – Mission Teams ( SeMTs)E- Governance roadmaps and Programme
Management
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PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
: NeGP ImplementationFramework
2222
Apex Body( Headed by PM)
National e-Governance Advisory Board
( Headed by Minister)
Apex Committee( Headed by CS)
DIT (Dept of IT)
NIC(Nat. Informatics
Center)
NeGD(National e-
Gov Div.)
NISG(National Institute
for Smart Government)
Provincial /State Governments
Line Ministries
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PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
: NeGP Implementation Status
4
11
9
12
Post Implementation
Implementation
Design & Development
Pre-NeGP Operational
Industry Initiative
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PR
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IK G
oh
il,
SV
ICS
, K
adi.
: NeGP Service DeliveryStrategy
State Data Centre
State PortalCSC
CSC
CSC
Govt. Departments at various levels
SHQCollector’s Office
Tehsil / Taluks
Registration
Transport
Revenue
Municipalities
State
Districts
Blocks
Taluks
SSDG(State Service
Delivery Gateway)
SWAN
Internet
..
Internet
24
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
: NeGP Common ServiceCenters
CSC
(100,000+)
1 for every 6 villages
Broadband
Connectivity
1 Stop Destinatio
n for all citizen
services
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IK G
oh
il,
SV
ICS
, K
adi.
: NeGP Common Service Centers (2)
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PR
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IK G
oh
il,
SV
ICS
, K
adi.
: NeGP CSC Infrastructure100 – 150 sq. ft spaceMinimum 1 PC with UPSMinimum 1 Printer (Inkjet
or Dotmatrix)Digital/Web CameraGenset/Inverter/SolarOS and other application
softwareWired/Wireless
Broadband ConnectivityTrained and incentivized
manpower
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IK G
oh
il,
SV
ICS
, K
adi.
: NeGP India Portal :Features
Hosted in National Data Centre
Enterprise Class Storage
Multi-Tier Security
24 x 7 MonitoringDisaster
RecoveryStringent Data
Protection
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IK G
oh
il,
SV
ICS
, K
adi.
: NeGP India Portal (2)
There are over 5000 Indian Government websites
Follow individual content architecture, navigation and look & feel
Inconvenient for the citizens to search/access the desired Info.
Thus, the need was felt – a Unified & Seamless access to Information & Services of the govt.
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IK G
oh
il,
SV
ICS
, K
adi.
: NeGP Road Map 2009-10Year
Infrastructure deploymentSWAN, CSC & SDCCommissioning of State Service Delivery Gateways &
State PortalsCapacity Building scheme implementation and formation
of SeMTsDedicated Division for National e-Governance Plan
State MMPs scheme preparation , design & development and implementation
2009-10YearApplication deployment Roll-out of e-Services
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IK G
oh
il,
SV
ICS
, K
adi.
NeGP: Critical Issues For Service DeliveryFocus on citizen-centric services and service levels ‘Anytime, Anywhere’ availability with multiple
channels of service deliveryEnsuring ‘Standardization’ and ‘Interoperability’ at
the National level with flexibility for customization at the State level
Focus on use of Core and Support infrastructure being set-up by the Department of Information Technology:
Availability of Finances and ensuring long-term sustainability
Ensuring maximum participation of private players Timely implementation
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IK G
oh
il,
SV
ICS
, K
adi.
NeGP: CSC Implementation Status
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IK G
oh
il,
SV
ICS
, K
adi.
NeGP: SWAN Implementation Status
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IK G
oh
il,
SV
ICS
, K
adi.
NeGP: SDC Implementation Status
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PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
PENSIONS
e-Services Operational Proposed
Provide updated information on government rules/regulations
Database of Pensioners
Monitor timely sanction of pension/gratuity
Register/Monitor Pensioners Grievances
PENSIONS DEPT. OF PENSIONS & PENSIONERS
WELFARE
Sanctioned Proposed
0.5 Crore
FUNDS
STATUS POST IMPLEMENTATION
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
INCOME TAX
e-Services Operational Proposed
Online submission of PAN/TAN forms
Online tax calculator
Online return preparation & filing utility
Payment through Credit Card
Payment through net banking facility
Website/Aykar Sampak Kendra based tracking of status
Direct credit of refund to the bank account
INCOME TAX MINSTRY OF FINANCE, CBDT
Sanctioned Proposed
693 Crore
FUNDS
STATUS POST IMPLEMENTATION
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To
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ove
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
PASSPORT AND VISA
e-Services Operational Proposed
Fresh Passport Issuance (Pre/Post Police verification)
Re-issue Passport
Duplicate Passport issuance
Additional booklet
Change in Name, Address
Online availability of application form
Passport Status Inquiry
PASSPORT AND VISA
MINSTRY OF EXTERNAL AFFAIRS
Sanctioned Proposed
29 Crore
FUNDS
STATUS IMPLEMENTATION
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
IMMIGRATION
e-Services Operational Proposed
Multi channel information availability
Multi mode payment of transaction fee
Online appointments & status tracking
Additional booklet
Database of unique case files
Use of biometrics
Inter agency information & alert sharing
IMMIGRATION MINSTRY OF HOME AFFAIRS
Sanctioned Proposed
1200 Crore
FUNDS
STATUS DESIGN & DEVELOPMENT
Intr
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To
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
CENTRAL EXCISE
e-Services Operational Proposed
E-filing of import/export declarations
Electronic processing of declarations
E-filing of service tax/central excise returns
Automated clearance of courier assignments
E-payment of custom duties
Electronic messaging with banks
Online tracking of claims, permissions etc.
CENTRAL EXCISE MINSTRY OF FINANCE, CBEC
Sanctioned Proposed
599 Crore
FUNDS
STATUS IMPLEMENTATION
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
UID
e-Services Operational Proposed
Generation of a unique identifier number to all residents
Issue of the unique identifier number to all the residents
UID MINSTRY OF FINANCE, CBEC
Sanctioned Proposed
1986 Crore
FUNDS
STATUS DESIGN & DEVELOPMENT
Intr
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To
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
E-OFFICE (Pilot)
e-Services Operational Proposed
Services has not been identified as the project is in design & development stage
E-OFFICE (Pilot) DEPARTMENT OF AR&PG
Sanctioned Proposed
FUNDS
STATUS DESIGN & DEVELOPMENT
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PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
COMMON SERVICE CENTERS
e-Services Operational Proposed
Issue of certificates/ government scheme
Employment exchange
Driver’s License
Online tax payment
Electoral services
Pension scheme
Public grievance
COMMON SERVICE CENTERS DEPARTMENT OF IT
Sanctioned Proposed
5742 Crore
FUNDS
STATUS IMPLEMENTATION
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
E-COURTS
e-Services Operational Proposed
Availability of judgments, staggered Cause list, statement of witnesses etc.
Case Allocation, Disposal and its restoration
Registration/ Scrutiny of documents
Video Conferencing with outstation witnesses and under trials.
Entry/ Transfer of a case
Notices through e-mails to the clients
E-COURTS DEPARTMENT OF JUSTICE
Sanctioned Proposed
442 Crore
FUNDS
STATUS IMPLEMENTATION
Intr
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To
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ove
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
EDI
e-Services Operational Proposed
Electronic filing and Clearance of export/import documents
E-Payment of duties and charges (handling/freight etc)
EDI DEPARTMENT OF COMMERCE
Sanctioned Proposed
FUNDS
STATUS IMPLEMENTATION
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PR
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IK G
oh
il,
SV
ICS
, K
adi.
INDIA PORTAL
e-Services Operational Proposed
Accessibility of information to all
Ability to file complaints and second appeals
Information on organizational and legal framework for good corporate governance
Information on Foreign trade
Registration of NGOs working for Ministry of Social Justice and Empowerment
Online application submission for grants
INDIA PORTAL DEPARTMENT OF IT
Sanctioned Proposed
23.5 Crore
FUNDS
STATUS POST IMPLEMENTATION
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
NATIONAL SERVICE DELIVERY GATEWAY
e-Services Operational Proposed
Gateway to interconnect various departments and front end delivery channels
Audit logging
Authentication & payment gateway interface
National services directory
Inter gateway messaging
Registration/deregistration of service access providers
NATIONAL SERVICE DELIVERY GATEWAY
DEPARTMENT OF IT
Sanctioned Proposed
23 Crore
FUNDS
STATUS IMPLEMENTATION
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To
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
E-BIZ (Pilot)
e-Services Operational Proposed
Issue of certificate of Incorporation
Issue of certificate of commencement of business
Issue of licenses
Filing of returns by companies
Filing of Employees Provident Fund
Issue of importer exporter code
Issue of Permanent Account Number
E-BIZ (Pilot) DEPARTMENT OF INDUSTRY POLICY &
PROMOTION
Sanctioned Proposed
29 Crore
FUNDS
STATUS IMPLEMENTATION
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ove
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi.
E-PROCUREMENT
e-Services Operational Proposed
Vendor management services such as vendor registration & vendor management
Indent generation
Preparation, Publication, Bid submission and evaluation
Contract management services such as•Monitoring delivery schedule•Alerts and notices to contractors•Payments
General services like procurement MIS etc.
E-PROCUREMENT DEPARTMENT OF COMMERCE
Sanctioned Proposed
FUNDS
STATUS DESIGN & DEVELOPMENT
Intr
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ove
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi. LAND RECORDS (Pre- NeGP)
e-Services Operational Proposed
Services have been merged with Land Records (NLRMP) project
LAND RECORDS (Pre NeGP)
DEPARTMENT OF LAND RESOURCES
Sanctioned Proposed
587 Crore
FUNDS
STATUS OPERATIONAL
Intr
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To
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ove
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By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi. LAND RECORDS -NLRMP
e-Services Operational Proposed
Updated and validated land data
Survey using modern technology
Computerization using uniform codes
Integration of textual and spatial RoR data
Data storage with backup & disaster recovery
Connectivity with financial institutions
LAND RECORDS - NLRMP
DEPARTMENT OF LAND RESOURCES
Sanctioned Proposed
4814 Crore
FUNDS
STATUS IMPLEMENTATION
Intr
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ion
To
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ove
rnan
ce –
By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi. ROAD TRANSPORT
e-Services Operational Proposed
Vehicle Registration Services
Driving License Services
Smart Card based RC and Driving License
ROAD TRANSPORTDEPARTMENT OF LAND
RESOURCES
Sanctioned Proposed
148 Crore
FUNDS
STATUS IMPLEMENTATION
Intr
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uct
ion
To
e-G
ove
rnan
ce –
By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi. AGRICULTURE
e-Services Operational Proposed
Information to farmers on agricultural inputs
Information on Govt. schemes to farmers
Information on soil test based recommendation
Information on crop management practices
Information on weather and marketing of agriculture produce
AGRICULTURE
DEPARTMENT OF AGRICULTURE & COOPERATION
Sanctioned Proposed
146 Crore
FUNDS
STATUS DESIGN & DEVELOPMENT
Intr
od
uct
ion
To
e-G
ove
rnan
ce –
By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi. POLICE
e-Services Operational Proposed
Complaints/ information transmission to the concerned police station
Status of complaint/case registered at a police station
Details of arrested persons, wanted criminals, illegal activities etc.
Details of stolen/recovered vehicles, arms etc.
Senior citizen registration
Verification requests for servants etc.
POLICE MINISTRY OF HOME AFFAIRS
Sanctioned Proposed
2000 Crore
FUNDS
STATUS IMPLEMENTATION
Intr
od
uct
ion
To
e-G
ove
rnan
ce –
By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi. TREASURIES
e-Services Operational Proposed
Services has not been identified as the project is in design & development stage
TREASURIES MINISTRY OF FINANCE
Sanctioned Proposed
FUNDS
STATUS DESIGN AND DEVELOPMENT
Intr
od
uct
ion
To
e-G
ove
rnan
ce –
By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi. MUNICIPALITIES
e-Services Operational Proposed
Registration/ Issue of Birth/ Death Certificates
Payment of Property Tax
Payment of Utility Bills
Management of Utilities that come under ULBs
Grievance and Suggestions
Building Plan Approvals
MUNICIPALITIESMINISTRY OF URBAN
DEVELOPMENT
Sanctioned Proposed
787 Crore
FUNDS
STATUS IMPLEMENTATION
Intr
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uct
ion
To
e-G
ove
rnan
ce –
By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi. e-DISTRICT (PILOT)
e-Services Operational Proposed
Issuance of certificates like caste, domicile etc
Pension under social welfare scheme
Revenue courts
Government dues and recovery
Public Distribution System
RTI
Grievance Handling
e-DISTRICT MINISTRY OF INFORMATION TECHNOLOGY
Sanctioned Proposed
2000 Crore
FUNDS
STATUS IMPLEMENTATION
Intr
od
uct
ion
To
e-G
ove
rnan
ce –
By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi. COMMERCIAL TAXES
e-Services Operational Proposed
Online application for registration
Online filing of returns
Clearance of refunds
Online payment of tax
Online dealer ledger & verification
Facility to dealer to obtain various information services
COMMERCIAL TAXES
MINISTRY OF FINANCE
Sanctioned Proposed
FUNDS
STATUS DESIGN AND DEVELOPMENT
Intr
od
uct
ion
To
e-G
ove
rnan
ce –
By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi. GRAM PANCHAYAT
e-Services Operational Proposed
Issue of Trade License and NOC
House Related Services
Certificates such as Birth, Death, solvency, etc
Dissemination of Information on internal processes of Panchayat such as agenda, voting, resolution etc
GRAM PANCHAYAT MINISTRY OF PANCHAYATI RAJ
Sanctioned Proposed
4240 Crore
FUNDS
STATUS DESIGN & DEVELOPMENT
Intr
od
uct
ion
To
e-G
ove
rnan
ce –
By
PR
AT
IK G
oh
il,
SV
ICS
, K
adi. EMPLOYMENT EXCHANGE
e-Services Operational Proposed
Registration and placement of job seekers
Collection of labour market information
Career counseling and vocational guidance
EMPLOYMENT EXCHANGE
MINISTRY OF LABOUR
Sanctioned Proposed
2770 Crore
FUNDS
STATUS DESIGN & DEVELOPMENT