introduction to management - indonesia banking schoolibs.ac.id/img/doc/introduction to management...
TRANSCRIPT
![Page 1: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/1.jpg)
INTRODUCTION TO MANAGEMENTSubarjo Joyosumarto SE, MA, Ph.D
23 Januari 2017
Meeting 6: Overview of Meeting 5
Chapter 14. Foundations of Individual Behavior
1
![Page 2: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/2.jpg)
Overview of Meeting 5
2
![Page 3: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/3.jpg)
STRATEGIC MANAGEMENT
• Are the plans for how the organization will do what it’s in business to do ,
• How it will compete successfully,
• And how it will attract and satisfy its customers in order to achieve its goals
3
STRATEGIES
• Is what managers do to develop the organization’s strategies
• Is an important task involving all the basic management functions (planning, organizing, leading and controlling)
![Page 4: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/4.jpg)
6 STRATEGIC MANAGEMENT PROCESS
4
(1)
(2)
(3)
(4) (5) (6)
Strategic management is:• What managements do to develop the organization’s strategies
![Page 5: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/5.jpg)
6 STRATEGIC MANAGEMENT PROCESS
(1). Identifying the organization’s current mission, goals and strategies
Mission : a statement of an organization’s purpose
Goals (= objectives): desired outcomes or target
Strategies are the plans for the organization will do :
• What it’s in business,
• How it will compete successfully,
• How it will attract customers,
• How it will satisfy customers
In order to achieve organization’s goal
5
![Page 6: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/6.jpg)
6 STRATEGIC MANAGEMENT PROCESS
(2). External analysis
Opportunities are positive trends in the external environment
Threats are negative trends in the external environment
(3). Internal analysis
Strength are any activities the organization does well or any unique resources that it has
Weaknesses are any activities the organization does not do well on or resources it needs but does not posses
6
![Page 7: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/7.jpg)
6 STRATEGIC MANAGEMENT PROCESSSWOT analysis
is an analysis of :
7
• Strengths • Weaknesses • Opportunities, and • Threats
Contoh: Rumah Makan“Sederhana” di Kemang
Strengths• Makanannya enak• Gedung baru
Weaknesses• Jumlah pegawai kurang
• Modal terbatas
Opportunities • Banyak berdiri kantor baru
• Harga bahan mentahturun
Threats • Banyak restaurant buka• Pajak makin tinggi
Internal
External
![Page 8: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/8.jpg)
6 STRATEGIC MANAGEMENT PROCESS
(4). Formulate strategies
Is considering the realities of:
a) the external environment,
b) their available resources,
c) Capabilities,
in order to design strategies that will help the organization achieve its goals
(5). Implementing strategies
(6). Evaluating results
8
![Page 9: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/9.jpg)
CHAPTER 14. FOUNDATION OF INDIVIDUAL BEHAVIOR
9
![Page 10: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/10.jpg)
ORGANIZATIONAL BEHAVIOR (OB)
Is the study of the actions of people at work
10
Focus of OB
1. Looks at individual behavior, i.e. topics such as attitude, perception, learning, motivation
2. Group behavior which includes norms, roles, team building, leadership, conflict
3. Organizational aspects, include structure, culture and human resource policies
![Page 11: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/11.jpg)
GOALS OF OB
• Goals of OB are: to explain, to predict, and to influence behavior
• Managers need to explain why employees engage in some behavior
rather than others
• Managers need to predict how employees will respond to various
actions and decisions
• Managers need to influence how employees behave
11
![Page 12: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/12.jpg)
ATTITUDES (=SIKAP)
Are evaluative statements-favorable or unfavorable-concerning objects, people or events
(-tindakan yang merupakan respon terhadap keadaan yang terjadi di sekelilingnya)
12
Affective
Behavioral
Cognitive
Attitude
The beliefs, opinions, knowledge, information
An intention to behave in a certain way toward someone or something
Emotional or feeling
![Page 13: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/13.jpg)
JOB PERFORMANCE
• Managers aren’t interested in every attitude of employee has
• Managers are interested in 3 job-related attitudes:1) Job satisfaction: an employees general attitude toward his job
2) Job involvement: is a degree to which an employee identifies with his job, actively participate in it, and consider his job is important to his self-worth
3) Organizational commitment: is the degree to which an employee identifies with particular organization and its goals and wishes to maintain membership in that organization
13
![Page 14: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/14.jpg)
PERSONALITY
Is the unique combination of emotional, thought and behavioralpatterns that affect how a person reacts to situations and interacts withothers
14
(Inggris)PERSONALITY
1. Behavior:The actions of people
2. Attitude:Evaluate statements, either favorable or unfavorable, concerning objects, people or events
(Indonesia)KEPRIBADIAN
1. Perilaku:Tindakan (perbuatan, perkataan) seseorang
2. Sikap:Tindakan seseorang yang baik atau buruk, sebagairespon atas keadaan yang dihadapi disekelilingnya
![Page 15: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/15.jpg)
Manager
Bayangan = perception
PERCEPTION
15
Is a process by which we give meaning to our environment by organizing and interpreting sensory impression
![Page 16: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/16.jpg)
PERCEPTION
16
GAMBAR APA INI?TERGANTUNG
PERSEPSI
![Page 17: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/17.jpg)
PERCEPTION
17
GAMBAR APA INI?TERGANTUNG
PERSEPSI
![Page 18: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/18.jpg)
PERCEPTION
18
GAMBAR APA INI?TERGANTUNG
PERSEPSI
![Page 19: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/19.jpg)
PERCEPTION
19
GAMBAR APA INI?TERGANTUNG
PERSEPSI
![Page 20: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/20.jpg)
PERCEPTION
20
Perilaku Manager
• Ramah kepada semua orang
• Tegas
• Agamis, taat beribadah
• Meringankan beban Atasan
• Hati-hati dalam membuat
keputusan
• Selalu melampaui target
• Percaya diri
Persepsi orang lain
• Lemah, selalu menuruti orang lain
• Kaku, kasar, tidak flexible
• Sok alim
• Suka menjilat Atasan
• Lambat dalam membuat
keputusan
• Workaholic, melupakan keluarga
• Arogan
Manager
Perception
![Page 21: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/21.jpg)
3. LEARNING
Learning is any relatively permanent change in behavior that occurs as a result ofexperience. In other words, learning has taken place when an individual behave, reacts,responds as a result of experience in a manner different from the way he formerlybehave.
THREE THEORIES IN LEARNING :• Classical conditioning learning (Ivan Parlov) : A type of conditioning in which an
individual response to some stimulus that would not ordinarilly produce such aresponse.
• Operand learning : A type of conditioning in which desired voluntarily behavior leadsto a reward or prevent a punishment.
• Social learning : People can learn from observation and direct experience. Theinfluence of model is a central to the social learning. So, for example much from whatwe have learned comes from watching, model—parents, teachers, friends, movies,televisions, bosses, et cetera.
LEARNING
21
![Page 22: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/22.jpg)
CLASSICAL CONDITIONING LEARNING
22
![Page 23: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/23.jpg)
OPERAND LEARNING
23
![Page 24: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/24.jpg)
SOCIAL LEARNING
24
![Page 25: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/25.jpg)
QUESTIONS FOR DISCUSSIONS
1. Does the importance of knowledge of OB differ based on managers levels in the organization? If so, how? If not, why not? Be specific
2. Describe the focus and goals of OB.
3. Define the six important employee behaviors.
4. Describe the three component s of an attitude and explain the four job related attitudes.
5. Explain how an understanding of perception can help managers better understand individual behavior. Name three shortcuts used in judging others.
6. Describe operant conditioning and how managers can shape behavior.
25
![Page 26: INTRODUCTION TO MANAGEMENT - Indonesia Banking Schoolibs.ac.id/img/doc/INTRODUCTION TO MANAGEMENT Meeting 6.pdf · JOB PERFORMANCE •Managers aren’t interested in every attitude](https://reader031.vdocuments.net/reader031/viewer/2022022806/5cc2e64588c99343558bff49/html5/thumbnails/26.jpg)
Thank You
26