introduction to medical assisting

CHAPTER

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1Introduction to

Medical Assisting



Learning Outcomes

1.1 Recognize the duties and responsibilities of a medical assistant.

1.2 Distinguish various organizations related

to the medical assisting profession.

1.3 Explain the need for and importance of the medical assistant credentials.

1-2



Learning Outcomes (cont.)

1.4 Identify the training needed to become a professional medical assistant.

1.5 Discuss professional development as it relates to medical assisting education.

1-3



Introduction

• Fast-growing occupation

• Qualified for a variety of jobs in healthcare

• Introduction to profession– General duties, credentials, and training– Professional associations and organizations– Professional development

1-4



Responsibilities of the Medical Assistant

• Responsibilities

– Administrative

– Clinical

– Laboratory

1-5




• General duties

• Entry-level duties

• Advanced duties

1-6




Administrative •Entry-level

– Greeting patients– Scheduling

appointments– Medical records– Billing, bookkeeping,

insurance processing

• Advanced– Public outreach

programs– Fee schedules‒ HIPAA compliance

officer– Supervision

1-7




Clinical •Entry-level

– Assisting the physician– Asepsis and infection

control– Phlebotomy – First aid and CPR

• Advanced– IVs – Reporting study

results– Assisting patients with

advanced directives and living wills

– Clinical trials

1-8




Laboratory •Entry-level

‒ CLIA-waived testing– Obtaining laboratory

specimens– Teaching patients to

collect specimens properly

– Arranging laboratory services

• Advanced‒ OSHA compliance

officer– Moderately complex

laboratory testing

1-9



Apply Your Knowledge1-10

What are the areas or responsibility for a medical assistant?

ANSWER: Administrative, clinical, and laboratory

Good Job



Medical Assisting Organizations

• Professional Associations

– Set standards for quality and performance

– Define tasks and functions

– Membership

1-11



American Association of Medical Assistants (AAMA)

• Established: 1956

• Purpose - raise standards

• Occupational Analysis

– Role Delineation Chart of the CMA (AAMA)

– Occupational Analysis of the CMA (AAMA)

– Areas of competence

1-12



American Association of Medical Assistants (AAMA)

• Professional support for CMAs (AAMA)

– Publications

– Educational opportunities

– Insurance

– Legal information

– Legislative monitoring

1-13



American Medical Technologists (AMT)

• Allied Healthcare

• Provides – Professional certification services– Membership programs

• Professional Support for RMAs (AMT)

1-14



Other Medical Assisting Organizations

• National Healthcareer Association (NHA)

‒ Certification

‒ Continuing education

– Curriculum development

1-15



Other Medical Assisting Organizations (cont.)

• National Center for Competency Testing (NCCT)

• The National Association for Health Professionals (NAHP)

1-16



Apply Your KnowledgeList at least three things professional medical assistant associations do or provide.

1-17

ANSWER: Medical Assistant Associations

• Set standards for quality and performance for the profession• Define tasks and functions for an occupation• Provide opportunities for member networking• Assist members to achieve career goals

Correct



Medical Assistant Credentials

• Certification • Registration

1-18



State and Federal Regulations

• Occupational Safety and Health Administration (OSHA)

• Clinical Laboratory Improvement Amendments of 1988 (CLIA ‘88)

1-19



AAMA Credential

• Certified Medical Assistant (AAMA)

• Initial certification

• Recertification

1-20



AMT Credential

1-21



RMA(AMT)/CMA(AAMA) Examinations

• General medical knowledge

• Administrative knowledge

• Clinical knowledge

1-22



Apply Your Knowledge

Why is credentialing important?

1-23

ANSWER: Employers are looking for credentialed applicants; it demonstrates competence and evidence of training; and the likelihood of a legal challenge to quality of care decreases when employees are certified,

BRAVO!



Training Programs

• Knowledge base

– Administrative and clinical skills

– Patient insurance product knowledge

– Compliance

– Exceptional customer service

– Practice management

– Current patient treatments and education

1-24



Training Programs (cont.)

• Educational settings

– Vocational-technical high schools

– Postsecondary vocational schools

– Community and junior colleges

– 4-year colleges and universities

1-25



Accreditation

• The process by which programs are officially authorized

• Entities for accrediting MA programs

‒ The Commission for Accreditation of Allied Health Education Programs (CAAHEP )

‒ Accrediting Bureau of Health Education Schools (ABHES)

1-26



Accreditation (cont.)

• Externship

• AAMA Program Standards– Personnel– Resources

• Graduation from an accredited program

1-27



Apply Your Knowledge

What is the purpose of accreditation for medical assistant programs?

1-28

ANSWER: Accreditation ensures that the program meets nationally accepted standards.

Great!



Professional Development

• Student

• Once employed

– Additional training

‒ Cross-training

– Continuing education

1-29



Professional Development (cont.)

• Volunteer Programs

– Practical experience

– Variety of settings

– Helps you make career decisions

– Include on résumé

1-30




• Continued training

– Mandatory for certification and registration

– Multi-skilled healthcare professional (MSHP)

• Reduces healthcare costs

• Expands your career opportunities

1-31




• Scope of practice

– No one definition

– State by state

– Resources

• Networking

– Employment opportunities

– Personal and professional growth

1-32



Apply Your Knowledge 1-33

True or False:

Your scope of practice is the same in every state.

MSHPs increase healthcare costs.

Volunteering in a nursing home can help you get needed experience.

You must have the appropriate training to perform a procedure.

F

F

T

T

Kudos!

There is no national scope of practice for medical assisting.

MSHPs help reduce costs.



In Summary

1.1 The duties and responsibilities include administrative, clinical, and laboratory.

1.2 Many organizations provide certification and support to the medical assisting

profession.

1.3 Certification and registration provide recognition of your education by

peers and for advancement in your career.

1-34



In Summary (cont.)

1.4 Professional training for medical assistants includes formal training in a variety of educational settings.

1.5 Professional development refers to skills and knowledge attained for both personal development and career advancement.

1-35



End of Chapter 11-36

Participating in any aspect of healing is an

awe-inspiring experience.

— Carol Jackson, The Healer’s Art

introduction to medical assisting

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